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    Hannah Watts
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Williams Estate Agents

8-10 Temple Street Aylesbury, Hemel Hempstead
Buckinghamshire
HP202RA

01296 435 60

Sep 03,2015
Minithumbup
By:
Sep 03,2015
0 people found
this helpful
To Williams Estate Agency Aylesbury I'd like to take this opportunity to thank you all for an excellent service. I have been so delighted with all the work you have done for me over the past 6 months I will definitely recommend your service to friends. Especially those who like me have been “ lost in space” when force to sell theirs home after divorce. That was a very emotional time for me and I needed not only help in sales of my house but most importantly a guidance in a procedu...
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Jul 23,2014
Minithumbdown
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Jul 23,2014
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First contact was good, percentage agreed good, literature good. At the beginning of the process we had a great person to deal with phoned us regularly, updated us we got a buyer all seemed to be going well. Then the gentlemen left to go and work at another agent, it all fell apart from there. No communication, no more phone calls buyer dropped out, we weren't told, found another buyer same thing, buyer dropped out, eventually found another buyer but the whole process was laborious. The estat...
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What agent could do to change your mind?
Communicated, when you have a buyer for your customer the job isn\'t done, not being solely focused on just renumeration understanding what a customer needs.
Comment on agent fees
Fees were fair. Just a shame service didn\'t match.
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May 21,2014
Minithumbdown
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May 21,2014
0 people found
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Awful. Made a special journey from south London to do a viewing on my day off and Williams Estate Agency didn\'t have the courtesy to call me to tell me the house had been sold. Apparently, this sort of behaviour is perfectly acceptable because they warned me the house would sell quickly. They didn\'t apologise. In fact, they were belligerent. I did put my complaint in writing to them about their appalling customer service. And they did not respond. I recommend avoiding this estate agency. ...
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What agent could do to change your mind?
An apology would've been nice. A courtesy phone call advising the house had been sold would've gone a long way. Responding to customer complaints instead of ignoring them would be helpful.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting No data



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Hannah Watts - upload your photo Hannah Watts
1 reviews

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