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William H Brown

9 High Street Thetford, Ipswich
Norfolk
IP256AP

01953 881951

Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
Nathan is a top fella a real speedy Gonzalez with his work, if he says he will call or get something sorted he does it! He got me a great deal with a new fixed term I didnt have to worry about nothing the whole time, full trust in him! All round good guy! First time we spoke I new I was onto a sure thing. Nick Pozzo...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
1 people found
this helpful
Overall food at responding when I emailed I always got a very quick reply. Although responses were good I had to follow up my issue a few times. It would have been good to be kept up to date so I knew what was going on throughout the process....
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Comment on agent fees
Na
Was this helpful? Yes
Jul 14,2016
Minithumbup
By:
Jul 14,2016
2 people found
this helpful
Having recently been a tenant at a property in Birmingham, our tenancy was managed by the Ipswich branch on Princes Street. Our property manager Jade Arnold was very responsive and supportive throughout our tenancy and dealt with any request promptly and professionally. I would highly recommend this branch and particularly Jade who did a fantastic job. Keep up the good work and thanks again....
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Was this helpful? Yes
Apr 27,2016
Minithumbup
By:
Apr 27,2016
2 people found
this helpful
The William H Brown Ipswich themselves have been completely useless, fed wrong information and done nothing to help or communicate with us... But on the other Hand getting in touch with Lauren from your Sequence Branch in Norwich has been a god send.. she's been 100% helpful and actually made things happen... Would happily use the company again just because of her......
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 17,2014
Minithumbdown
By:
Apr 17,2014
2 people found
this helpful
Unprofessional, dishonest, obscure. Have been on tenancy since 2009. When we moved in, boiler was not connected properly, The property in general was not ready for tenants. I just made a complaint and there were awful to deal with. They even did not refer to TPO. Also they told me they do not issue deadlock letter. It is disgrace. Unprofessional customer service is like infection as almost all agents do not have dignity to accept mistakes and do things right. I have health issues and stress is i...
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What agent could do to change your mind?
Teach them customer service, customer rights, relevant legislation and finally TPO Code of Practice. Ohhhh ... and sack stuff who do not comply with it
Was this helpful? Yes
Dec 17,2013
Minithumbup
By:
Dec 17,2013
1 people found
this helpful
Found Laura to be very good and professional. Found us a tenant quickly and everything was done very well. Thank you....
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Nov 09,2013
Minithumbdown
By:
Nov 09,2013
5 people found
this helpful
Today (07/11/13) I have been gazumped courtesy of the Ipswich branch of William H Brown. Things got off to a bad start from day one so I should have followed my gut instinct and got the hell out of there. Initially, they informed me that the Vendor would agree a certain figure and then when I offered it, didn't bother to get back to me. I contacted the Vendor myself, a week later, and was told that they had never informed William H Brown they would accept that figure in the first place and h...
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What agent could do to change your mind?
They could do what they are paid to do which is sell properties.
Was this helpful? Yes
Aug 15,2013
Minithumbdown
By:
Aug 15,2013
5 people found
this helpful
William H Brown are an absolute joke and I'm disgusted with the service we have (or haven't as the case actually is!) received since we rented a property through them. Finding the property was the easy part. Once we'd found it and agreed to rent it, we were asked to go in, sign the paperwork and pay the deposit, which was one month's rent. This was fine, we got the money together and I went down to pay. When I got there, I was told that I would have to pay the deposit PLUS another month's re...
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What agent could do to change your mind?
They could have acknowledged us at some point during our tenancy.
Was this helpful? Yes
Apr 26,2013
Minithumbdown
By:
Apr 26,2013
3 people found
this helpful
A complete waste of time. We had to sign up to an 8 week contract with 28 days notice (we gave this 2 days after signing the contract - just in case - just as well). Saw 2 people, in the first week and then nothing more until the day before the contract ended. Didn\'t accept an appointment for the 3rd and last person as we did not feel any more confident about Brown\'s after sale service than we did about the before sale service. The office staff didn\'t know what each other were doing and one...
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Was this helpful? Yes
Dec 29,2012
Minithumbdown
By:
Dec 29,2012
2 people found
this helpful
Offered viewings on properties that had already been let by either themselves or other agents, also only told us that they had cancelled our viewings on two properties 15 minutes before we were due to view leaving us sitting outside one of the properties, I would avoid at all costs as this agent clearly does not care about their customers....
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Letting
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 3 2 0 0 0 0 0 3
Jade Arnold - upload your photo Jade Arnold
1 reviews

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Kayleigh Jones - upload your photo Kayleigh Jones
0 reviews

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Kerry Higgins - upload your photo Kerry Higgins
0 reviews

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Mat Hardy-King - upload your photo Mat Hardy-King
1 reviews

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Rebecca Leggett - upload your photo Rebecca Leggett
2 reviews

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Lauren  Collins - no image available Lauren Collins
Assistant manager
1 reviews

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Nathan murphy - upload your photo Nathan murphy
0 reviews

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Nathan murphy - upload your photo Nathan murphy
1 reviews

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