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William H Brown

7-9 Cowgate Peterborough
Cambridgeshire
PE1 1LR

01733 311022

Sep 28,2016
Minithumbdown
By:
Sep 28,2016
4 people found
this helpful
We thought we were getting a great service ... Until a very interesting call with our buyers proved that the 'lovely' Rosemary had been playing us off against each other. She actively told our buyer to pull out of the transaction, even though we had been speaking to her several (sometimes 8 or 9 - she's nothing if not persistent) times a day to keep her updated. Having been in the property industry for over 10 years myself, I can only ask people to avoid at all costs. If I could give no stars I ...
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Was this helpful? Yes
Jul 21,2016
Minithumbup
By:
Jul 21,2016
2 people found
this helpful
I have used this service for some years after having problems with other agents. With Sequence I found the right people. An experienced, reliable and personal agency that was always there to tackle come what may. Susan was friendly and quietly efficient. I quickly became confident that my property was in the right hands. The fees are readonable and they earn every penny. Always reachable at the end of the phone. Statements and payments were on time. Thank you Susan, and Sequence for a great serv...
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Comment on agent fees
Fixed fees and very reasonable. I have never been charged any extras.
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
5 people found
this helpful
Laura actually works at seqence in spalding Lincs. After a bumpy start this lady has been brilliant. I explained from the start I dont do bull s!"t which I felt I was getting. After this she has been brilliant in keeping me informed and trying to sort problem with insurers. Having quite lengthy phone calls at times we got to know how each of us works hopefully for the best for Laura as she said she now believes better to be straight from the start even if its not what the customer wants to ...
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Was this helpful? Yes
Jul 13,2016
Minithumbdown
By:
Jul 13,2016
0 people found
this helpful
This organisation took £265 from me for administration fee having already been told I was on zero contract hours, but starting a as a college lecturer in August. Then told me I was high risk, and they would require £1500 upfront. So I said I could afford that, and that apparently mean I withdrawn my offer and would not get my admin fee back even though they most they would have done for it was get a credit check. They have a licence to rob people ....
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Was this helpful? Yes
Jul 12,2016
Minithumbdown
By:
Jul 12,2016
1 people found
this helpful
Didn't qualify viewings (one couple still needed to arrange their mortgage to work out how much they could afford I was told), on another occasion chased them for feedback almost a week after the viewing took place only to be told I was diarised for a call that afternoon (if I believe them), don't let you know when viewings have been cancelled they just go without a word (left sitting in my house), after 3 weeks without a word I decided to cancel the agreement, still no word from them...
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What agent could do to change your mind?
I recommend reading terms and conditions carefully. They can be flexible when it comes to disclosure of information especially concerning fees and cancellation periods
Comment on agent fees
I recommend reading terms and conditions carefully. They can be flexible when it comes to disclosure of information especially concerning fees and cancellation periods
Was this helpful? Yes
Jan 27,2016
Minithumbup
By:
Jan 27,2016
1 people found
this helpful
As a tenant who has used William H Brown (Sequence) both to find my current house and, more recently, as my point of contact for management issues, I have two parts of service to address. With finding the property they were very helpful, I dealt with one person, Chris Green, during the whole experience and was satisfied with his professionalism and general attitude. The process was simple, though I was unimpressed with the high fees, that is not anything to do with the staff or service I receive...
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Comment on agent fees
The fees are far too high in my opinion, especially for smaller properties.
Was this helpful? Yes
Feb 18,2015
Minithumbdown
By:
Feb 18,2015
3 people found
this helpful
Very unprofessional and rude.They failed to pay back my overpaid rent for over 2 months now-and still no sign of it.Checking out procedure is unacceptable.There's no respond to complaints or compensation.Very poor service...
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Was this helpful? Yes
Feb 03,2015
Minithumbdown
By:
Feb 03,2015
1 people found
this helpful
Poor. Complete rip off charges. Staff incompetent. Repair service not punctual or reliable. Overall one charge after another and a complete rip off. Cowboy outfit....
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Comment on agent fees
Rip off fees for agent to do nothing
Was this helpful? Yes
Jun 11,2014
Minithumbdown
By:
Jun 11,2014
0 people found
this helpful
William H Brown certainly have their own agenda. My mum put an offer on a bungalow and it was accepted and withdrawn from the market. She took her personal info to William H Brown to photocopy and everything seemed ok. A few hours later she receives a call saying another buyer who viewed the property a month ago has put another offer in for the same price as my mum. All of a sudden the seller is considering this buyer even though she is in the same position as my mum, i.e. cash buyer, in a chain...
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What agent could do to change your mind?
they should know exactly what they need to change!
Was this helpful? Yes
Sep 26,2013
Minithumbdown
By:
Sep 26,2013
4 people found
this helpful
Took 7 days to get it on line and then the information and floor plan were wrong, when queried about the floor plan I was told "we got it from another agent" which is obviously a lie as we\'ve not been on before OR they have used another "similar" property. No mention of Garage, a reasonably important part of the information, some rooms had double glazing in the description when they hadn\'t. I had to do all the chasing and two hours after first being told someone would cal...
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Was this helpful? Yes
May 31,2013
Minithumbdown
By:
May 31,2013
2 people found
this helpful
Shambolic, incredulous, exasperated, dissatisfiedΒ’Γ’β€šΒ¬Γ‚Β¦ words that should not still be associated with estate agents in this day and age, but William H Brown in Peterborough have managed to do so when trying to sell my property. To be a lesson for them to improve their poor customer service, and to warn potential sellers in the meantime, I have written this review. Over the period of 3 months I had one viewing. If they provided good customer service you would expect that they would ...
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What agent could do to change your mind?
My tips to William H Brown: take better photographs, be more proactive, contact your vendors more regularly with helpful advice, always confirm details before proceeding and train your staff to be more professional (taking ownership and responsibility).
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£158,000
  • Max: Β£158,000

Letting
  • Min: Β£0
  • Max: Β£0



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From Landlords From Tenants From Vendors From Buyers Other
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Faye William - upload your photo Faye William
1 reviews

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Lisa  - upload your photo Lisa
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fiona Peterborough - upload your photo fiona Peterborough
1 reviews

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Susan  - upload your photo Susan
1 reviews

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Rosemary Wells - upload your photo Rosemary Wells
0 reviews

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