No description available.
William H Brown

5 Bank Plain Norwich
Norfolk
NR2 4SF

01603 660361
Website not available

Properties for Sale
Properties to Rent

“Reliable, professional and friendly...”

Sep 10,2018
Minithumbup
By: 'Chris B'
Sep 10,2018
2 people found
this helpful
I am very happy to have Chloe responsible for matters concerning my property. Always friendly, reliable and professional. She is pragmatic and always open for suggestions on coordination and solutions concerning the smooth running of major as well as minor issues which arise....
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Comment on agent fees
These are acceptable considering the plethora of minor items that need to be dealt with, along with larger issues.
Was this helpful? Yes

“chloe jones...”

Aug 09,2018
Minithumbup
By: 'preeti'
Aug 09,2018
0 people found
this helpful
chloe has always been exceptional at communicating promptly as well as arranging for things to happen. as a landlord, there have been times when i have occasionally made unreasonable requests but i have always found chloe to be extremely patient and always willing to go ...
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“Great Help...”

Aug 08,2018
Minithumbup
By: 'Great work'
Aug 08,2018
0 people found
this helpful
Rosie was a pleasure to deal with and helped me out with any request I had. Best contact to have at Sequence....
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“Teresa Crouch - Polite, Responsive and Effective...”

Aug 08,2018
Minithumbup
By: 'David Hoare'
Aug 08,2018
1 people found
this helpful
Teresa, on behalf of Sequence, manages the repairs for our flat in Barking (a long way from Norwich). I have been very impressed with her courtesy, speed of response and the speed delivery of the repairs. I would cheerfully recommend her to anyone needing this ...
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“Highly recommended...”

Jul 26,2018
Minithumbup
By: 'Carole Wuenschmann'
Jul 26,2018
0 people found
this helpful
Excellent customer service communication second to none Sold our property within days and completed under 12 weeks Friendly and nothing to much trouble...
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Comment on agent fees
About average on fees
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“Poor and fibbers...”

Jul 07,2018
Minithumbdown
By: 'Very Poor'
Jul 07,2018
1 people found
this helpful
Could not do enough for me on the day we signed up.Then NOTHING. NO UPDATES NO CALLS NO VIEWINGS AND WORST OF ALL I HAD TO CHASE THEM ABD GUIDE THEM. 1 VIEWING AND THEY DIDNT SHOW UP TO SHOW THEM ROUND SO I DID ...
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Comment on agent fees
Fees were ok but thats not the point
Was this helpful? Yes

“10 years of business together!...”

Jul 04,2018
Minithumbup
By: 'nick simoes'
Jul 04,2018
1 people found
this helpful
Hi I had my property rented by your service for the last 10 years at least , really realy happy about the services in all aspects, now the property has been sold couple of days ago by the sale department , really happy again I could say a ...
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Comment on agent fees
good value between services and fees
Was this helpful? Yes

“Excellent service throughout...”

Apr 23,2018
Minithumbup
By: 'Violeta P'
Apr 23,2018
0 people found
this helpful
I would personally like to thank the staff at William h Brown branch, in particular Serina Maddock - Mortgage Services Manager, who helped us so much with our move. It has been a stressful process, different complications along the way, but finally we settled in ...
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Comment on agent fees
Agent’s fees - satisfactory
Was this helpful? Yes

“Chloe is fab!...”

Apr 11,2018
Minithumbup
By: 'Meg'
Apr 11,2018
0 people found
this helpful
Chloe has been absolutely lovely sorting out a number of repair issues we've had in our property. She is always friendly and helpful, and for once I actually trust that the issues are being looked into and followed up with care and attention, rather ...
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“NORWICH OFFICE...”

Mar 16,2018
Minithumbup
By: 'Hewitts'
Mar 16,2018
0 people found
this helpful
We have been with William H Brown since 2003 and they have successfully let our property since then. The staff have been very professional, phone back and have looked after our needs and those of our tenants very well Our current representative Megan has been very ...
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Comment on agent fees
A bit high compared with other agents
Was this helpful? Yes

“Horrendous...”

Mar 16,2018
Minithumbdown
By: 'Dr Rowe'
Mar 16,2018
1 people found
this helpful
Disorganised. It is always someone else fault. Dates and emails inaccurate. Never follow things through. Poor customer service both as a tenant and a landlord. Terrible rental experience with them, had to go to the Tenancy Protection Scheme to ensure I got my deposit back ...
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Was this helpful? Yes
Mar 02,2018
Minithumbup
By: 'Clairee91'
Mar 02,2018
1 people found
this helpful
Cameron was really helpful with helping us to fix our boiler when we thought it was broken due to the severe weather! He was very patient and understanding and explained exactly what we needed to do to unfreeze it....
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Was this helpful? Yes
Feb 19,2018
Minithumbup
By: 'Rhod Campbell JP'
Feb 19,2018
0 people found
this helpful
Megan has been extremely attentive to our needs in a very professional and sensitive way. Excellent support in a challenging situation. She has great people skills and we really feel she is there for us. A real asset to the company. Outstanding service....
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Comment on agent fees
NA
Was this helpful? Yes
Feb 05,2018
Minithumbup
By: 'Paul B'
Feb 05,2018
2 people found
this helpful
I let my properties through WHB in Norwich and have found Cameron and Maddie to be extremely efficient, helpful and cheerful. Would recommend...
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Comment on agent fees
Market rates
Was this helpful? Yes
Dec 18,2017
Minithumbup
By: 'J . Mills'
Dec 18,2017
0 people found
this helpful
Rhiannon delt with the management of my property as I (the landlord) wanted peace of mind throught the tenancy. I found Rhiannon professional and sympathetic to deal with during this time and as a result of a serious health issue occuring no doubt helped my ...
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Comment on agent fees
The management fees were very reasonable and competative as were the approved contractors quotes recommended for the maintenance/repair too.
Was this helpful? Yes
Dec 15,2017
Minithumbup
By: 'Sheila Middleton landlady'
Dec 15,2017
0 people found
this helpful
Cheyenne has been very involved in sorting a complicated and urgent issue connected with my property and new tenants. She has been so helpful in finding qualified workman for me and co-ordinated the work by communicating between all the parties involved to get the job ...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 11,2017
Minithumbup
By: 'Mike'
Dec 11,2017
0 people found
this helpful
Recently switched to WH Brown to manage our properties and have been pleased with the service so far. They were proactive to get the properties let and since they let WHB have been very good at liaising with the tenants and dealing with questions....
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Comment on agent fees
Fees are reasonable - anyone would always like to pay less but the fees are competitive compared with other agents.
Was this helpful? Yes
Aug 18,2017
Minithumbup
By: 'Mildred'
Aug 18,2017
1 people found
this helpful
Colleen Matthews was appointed as our new Property Manager earlier this year. She has been extremely helpful and resourceful dealing with quite difficult tenants and working out solutions with such a positive and friendly approach. We very much appreciate her assistance....
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Was this helpful? Yes
Jun 27,2017
Minithumbdown
By: 'Helen'
Jun 27,2017
3 people found
this helpful
It was agreed we were successful with our application. We paid the fees over the phone as they requested to reserve the house. We handed our notice in at our current house. Then they ignored our calls/emails and we eventually found out that they ...
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Was this helpful? Yes
Apr 22,2017
Minithumbdown
By: '...'
Apr 22,2017
0 people found
this helpful
Polite but reactive rather than proactive. I have to chase and chase, weeks go by without any action on matters that need addressing. It feels like my part time job in monitoring him doing a job that I am paying for him to do....
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Comment on agent fees
If you pay a management fee, you expect the property to actually be managed. I won't use this agency again.
Was this helpful? Yes
Jan 28,2017
Minithumbdown
By: 'feduppissedoff'
Jan 28,2017
3 people found
this helpful
We have for the umpteenth time had correspondence from W.H.Brown not only in paper form but telephone calls and door knockers (cold calling) wanting us to put our property on the market with them. We wish to register this as a complaint and ...
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Comment on agent fees
Not applicable
Was this helpful? Yes
Dec 13,2016
Minithumbup
By: 'Josh'
Dec 13,2016
0 people found
this helpful
Georgiana was wonderful, as are all of them people I have had the good fortune to have dealt with since moving in. She did everything right, GSOH, listened, understood our needs and most important of all is that she cared. She's a keeper. The only ...
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Comment on agent fees
Silly question really? I'd love to meet the person (Who isn't a landlord or an owner of an agency) that are happy to pay the fees all agencies charge in the UK.
Was this helpful? Yes
Nov 09,2016
Minithumbup
By: 'Curtis roberts'
Nov 09,2016
0 people found
this helpful
This staff member was very helpful and understanding and was always readily available to help with the situation and get it sorted...
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Comment on agent fees
No fees applied
Was this helpful? Yes
Oct 04,2016
Minithumbdown
By: 'dontwantoshow'
Oct 04,2016
1 people found
this helpful
We were thinking of putting our house up for sale nearly a year ago, we wanted to take our time as we have a disabled son, so we were very particular about where and what we bought. William h brown played the sales tactics from ...
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Comment on agent fees
Thankfully didn't go that far but i believe it's £2.395
Was this helpful? Yes
Aug 31,2016
Minithumbup
By: 'R Harwood'
Aug 31,2016
0 people found
this helpful
Rhiannon was pleasant and informative over the phone and handled our query promptly, which was to rectify a leak in the en-suite wash basin. She arranged for a plumber to attend and issued the invoice on completion of the repair....
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Was this helpful? Yes
Aug 23,2016
Minithumbup
By: 'Anita Clarke'
Aug 23,2016
0 people found
this helpful
I was very happy with Kristie's assistance. Good job. She stayed on the case until we were happy. Top marks....
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Comment on agent fees
No comment
Was this helpful? Yes
Aug 01,2016
Minithumbdown
By: 'Misleading'
Aug 01,2016
0 people found
this helpful
Poor service from start to pulling out in 14 day cooling off period. Avoid unless you want to chase them constantly to get your house sold and be fobed off with lie after lie. After a wk n 3 days still no for sale sign up, no ...
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What agent could do to change your mind?
They are cheaper than most out there however you get what you pay for. In my opinion you get absolutely nothing and don't know how they have the cheek to charge at all with such poor service.
Attached Files
Comment on agent fees
They are cheaper than most out there however you get what you pay for. In my opinion you get absolutely nothing and don't know how they have the cheek to charge at all with such poor service.
Was this helpful? Yes
Jul 27,2016
Minithumbdown
By: 'Graham'
Jul 27,2016
3 people found
this helpful
I had a terrible experience with this branch. They lost 2 set of keys. Lie about viewings. It took me 5 months to fully stop them to marketing my properties after contract period end....
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What agent could do to change your mind?
The fee is high and plus many other fees. I don't mind if they deliver the result. Unfortunately they don't.
Attached Files
Comment on agent fees
The fee is high and plus many other fees. I don't mind if they deliver the result. Unfortunately they don't.
Was this helpful? Yes
Jul 15,2016
Minithumbup
By: 'dominicnoble'
Jul 15,2016
3 people found
this helpful
Excellent expereince, super friendly and completely trust him to manage my properties. Which he is doing for me as I live in London. He has provided quick, accurate and helpful advice and gets things done quickly....
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Was this helpful? Yes
Jul 15,2016
Minithumbup
By: 'Patricia'
Jul 15,2016
2 people found
this helpful
Rhiannon looks after all the correspondence with my little letting cottage . There always seem to be lots of things that need to be relayed to the tenant . Rhiannon is very through and patient . I would say she is a concientios person ....
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Comment on agent fees
Ok
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
73% customers were satisfied with fees 61% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £77,500
  • Max: £164,000

Letting
  • Min: £0
  • Max: £164,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 4 12 3 1 5 3 0 2 7

Fees

No fees set.

Complaints Procedure

No procedure available.
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