• claim your profile
    jake feasy
  • claim your profile
    simon mickelburgh
  • claim your profile
    Simon West
  • claim your profile
    Clare
  • claim your profile
    Jo Collins
  • claim your profile
    Simon
No description available.
William H Brown

142 High Street Gorleston-on-Sea
Norfolk
NR31 6RB

01493 661999

Apr 16,2015
Minithumbdown
By:
Apr 16,2015
4 people found
this helpful
I have never posted a review before (good or bad) but felt compelled to do so in this instance. My wife and I recently viewed a property on sale with WHB Gorleston as prospective buyers. Today I received a phone call from them to get feedback (all normal and fine so far). Then 'Simon' asks me which agent my property is being marketed by and then begins insulting and berating that company, questioning their sales abilities, belittling the amount of properties they have at the moment and generally...
read full review
What agent could do to change your mind?
Maybe act with some professionalism and decorum.
Was this helpful? Yes
Jan 22,2015
Minithumbdown
By:
Jan 22,2015
2 people found
this helpful
I found WHB management of checking out extremely poor, failing to take keys off tenanat and not reading meters (for the second time) and getting inventories incorrect, when I made a complaint they did not value my feedback, and whilst acknowledging my complaint was correct offered an insulting level of compensation which left me feeling unvalued as a client. WHB/ Sequence is too big, landlord are treated as numbers, I am getting far better service from a smaller local firm who take far more int...
read full review
What agent could do to change your mind?
having raised a reasonable complaint I felt their arrogance in dealing with my complaint came across, they did not effectively deal with the issues that I raised, leaving me feeling unvalued, when I raised this and said I would take my business elsewhere they just effectively said, ok good luck. Firms like this are not worth dealing with...go to the smaller ones who value your business...
Comment on agent fees
service I received was poor considering the level of fees
Was this helpful? Yes
By: Simon
Jan 26, 2015
View all comments (1)
At our branch in gorleston , I am of course disappointed that you have not had a good experience, but unfortunately this review is about another branch in Great Yarmouth (who deal with all lettings ) and not our branch in Gorleston. I have tough contacted our lettings manager to let them know about the disappointment.....
Dec 09,2014
Minithumbup
By:
Dec 09,2014
0 people found
this helpful
Jo arranged our mortgage and was helpful and knowledgeable about the products. All the paperwork was completed easily and as this was our first buy to let property we were grateful for her help. Adam spotted a potential better investment for us by recommending 2 flats instead of the terraced property we were originally looking at. This was excellent 'outside the box' thinking. Laura updated us regularly and showed us round the properties. She was also very friendly and helpful....
read full review
Was this helpful? Yes
Dec 05,2014
Minithumbup
By:
Dec 05,2014
0 people found
this helpful
She helped us find the right mortgage for us, help us with lawyers and everything wouldn't of done it without her! ***** 5stars...
read full review
Was this helpful? Yes
Nov 27,2014
Minithumbup
By:
Nov 27,2014
0 people found
this helpful
Everything I needed to know was explained to me in a language that I could easily understand and follow. Whilst discussing the property and the mortgages I was given time to collect my thoughts and gather all the information required without feeling pressured to buy. It was a relaxed and enjoyable experience. Thank you....
read full review
Comment on agent fees
The asking price was 105grand or near offer, with Clare\'s help I was able to obtain the house for 107000. Thank you.
Was this helpful? Yes
Nov 27,2014
Minithumbup
By:
Nov 27,2014
0 people found
this helpful
Being a first time buyer I had absolutely no idea of the processes I needed to go through when applying for a mortgage, viewing houses, reading survey results, putting forward offers and buying the property. The help I received was invaluable and much appreciated!...
read full review
Was this helpful? Yes
Nov 24,2014
Minithumbup
By:
Nov 24,2014
0 people found
this helpful
We felt we had a very good relationship with all of the staff at the office but especially Simon, Clare & Adam who dealt with our house sale. We felt they were honest & fair & contact was always very good. They were very helpful & friendly & did all they could to advertise our property to potential buyers & we were very happy with how they handled the sale, before, during & after....
read full review
Comment on agent fees
The fees were slightly higher than other quotes we had but we were happy to pay them for the rappor we felt with Simon & the team & they were not significantly higher.
Was this helpful? Yes
Apr 24,2013
Minithumbdown
By:
Apr 24,2013
5 people found
this helpful
If you enjoy being strung along for months on end with no light at the end of the tunnel then go ahead and get William H Brown to \'market\' your house. Never in my life have I ever come across such nasty, evil vindictive idiots who have got no interest in selling your house. We (unfortunately) decided to put our house on the market with them (isn\'t hindsight a strange thing?) Got vaguely told about the buyers incentive which basically means you lose out on £1000 if they sell your house...
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £104,000
  • Max: £167,500

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 0 0 1 0 3 0 1 2
jake feasy - upload your photo jake feasy
1 reviews

About jake No description set View full profile
simon mickelburgh - upload your photo simon mickelburgh
1 reviews

About simon No description set View full profile
Simon West - upload your photo Simon West
2 reviews

About Simon No description set View full profile
Clare  - upload your photo Clare
2 reviews

About Clare No description set View full profile
Jo Collins - upload your photo Jo Collins
3 reviews

About Jo No description set View full profile
Simon  - upload your photo Simon
1 reviews

About Simon No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property