William H. Brown
Colchester, CO1
2.5/5, 16 reviews
44% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
No company information

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Opening Hours
Address

William H. Brown
8 Culver Street West
Colchester
Essex
CO1 1JG
01206 577772

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £253,000 £355,000
Lettings 100% 50% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 2 4 1 3 1 1 1 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Excellent customer service...”

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Jan 07,2019
Minithumbup
By: 'Michelle'
Jan 07,2019
0 people found
this helpful
My experience with William h brown,Colchester has been exceptional. Lorna,Jessica and Phil have gone above and beyond their duties and nothing is ever too much trouble and believe me I have been a right nuisance! I am always welcomed by a smile and ...
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Comment on agent fees
the fees are about average
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“Exceptional Customer Service...”

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Jan 01,2019
Minithumbup
By: 'arnolds'
Jan 01,2019
0 people found
this helpful
Since I started resting my property, with William H Brown, the Property Co-ordinator - Alicia Hawthorn has been really helpful and very professional (even though she's just doing her job). Her customer service is exceptional in my opinion, "Simply the Best". But I also believe ...
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Comment on agent fees
Good agent fees
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“!...”

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Dec 21,2018
Minithumbup
By: 'Kliti Prifti'
Dec 21,2018
0 people found
this helpful
Thank the Northampton Agency (the rental section) especially David Courtney Couch for the excellent service!! Would definitely recommend!! Everything was great!...
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Comment on agent fees
Good
Was this helpful? Yes

“brilliant and friendly...”

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Apr 30,2018
Minithumbup
By: 'eve'
Apr 30,2018
0 people found
this helpful
chloe has been a star friendly an professional an very patient with all my questions referencing was painless and efficient all in all a great experience...
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Comment on agent fees
ok
Was this helpful? Yes

“I was directed to Georgina when I had an issue ......”

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Oct 05,2017
Minithumbup
By: 'P'
Oct 05,2017
1 people found
this helpful
I was directed to Georgina when I had an issue with a leak in our property and despite the many issues we had throughout Georgina was honestly the most helpful person I've spoken to associated with William H Brown and is the only reason I'm ...
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Comment on agent fees
N/A
Was this helpful? Yes

“I contacted Georgina for a maintenance issue in our property ......”

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Jul 13,2017
Minithumbup
By: 'Nihal'
Jul 13,2017
1 people found
this helpful
I contacted Georgina for a maintenance issue in our property and she has been an absolute star to us, she has been effectively communicating between us and our landlady and the maintenance company and keeping us very up to date. Our issue has resolved very ...
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“Awful service. We agreed a purchase through them with an ......”

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Nov 23,2016
Minithumbdown
By: 'anon'
Nov 23,2016
4 people found
this helpful
Awful service. We agreed a purchase through them with an initial agreement that the purchase would be chain free. They told us the sellers agreed to move into temporary accommodation and that the process should take approx 2 months. Three months later we have now found ...
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Comment on agent fees
Not applicable, these are for the seller.
Was this helpful? Yes

“To whom it may concern,I am writing in thanks ......”

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Nov 26,2015
Minithumbup
By: 'Tina'
Nov 26,2015
0 people found
this helpful
To whom it may concern, I am writing in thanks to your colleague Jack Sibley, who recently worked with us to find a suitable tenant for my property. First and foremost, Jack was very professional in his manner. Any queries were always acted upon quickly ...
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“It all started good- 2014 October I was looking for a ......”

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Oct 23,2015
Minithumbdown
By: 'Tennant'
Oct 23,2015
1 people found
this helpful
It all started good- 2014 October I was looking for a property in Colchester. I thought to make a change in my life And go away from London. I arranged a property viewing with Rebecca Wheeler(left the company). The property was not what I was ...
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What agent could do to change your mind?
Been professional And not lying
Attached Filesnbsp;
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“Absolutely APPALLING customer service from this branch. Multiple problems with ......”

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Oct 20,2014
Minithumbdown
By: 'Sarah'
Oct 20,2014
2 people found
this helpful
Absolutely APPALLING customer service from this branch. Multiple problems with the place we were renting, problems were not sorted for sometimes up to 2 whole months. Other things were not fully explained to us in contract and information withheld. Cannot believe this branch gets any clients ...
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What agent could do to change your mind?
Awful agent. Advise you to rethink your staffing.
Attached Filesnbsp;
Comment on agent fees
Lucky to get the amount we paid for what we received!
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“Utterly hopeless. I tried to arrange viewings a week in ......”

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Sep 14,2014
Minithumbdown
By: 'Bertram'
Sep 14,2014
0 people found
this helpful
Utterly hopeless. I tried to arrange viewings a week in advance and was told this was not possible and, after having given my details was told to call on the day I wished to view properties- and this would be "absolutely 100% no problem," in the ...
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What agent could do to change your mind?
Tell the truth. Be vaguely helpful in any way.
Attached Filesnbsp;
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“I am very disappointed with the service I received from ......”

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Jul 30,2014
Minithumbdown
By: 'Mary'
Jul 30,2014
0 people found
this helpful
I am very disappointed with the service I received from William H Brown in Colchester. I saw an advert for a property listed on a property website and no administration fees were advertised, and so I thought that it would be a good idea to ...
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What agent could do to change your mind?
Continuing to respond to emails and stay attentive even after money has been received.
Attached Filesnbsp;
Comment on agent fees
The ‚£120 is extortionate, and also the terms of a guarantor must be explained to the tenants before they put somebody forward.
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“What can I say? Great valuer getting you to sign ......”

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Oct 23,2013
Minithumbdown
By: 'Annoyed Colchester Seller'
Oct 23,2013
3 people found
this helpful
What can I say? Great valuer getting you to sign on the dotted line but from there we have been all but abandoned. Lazy marketing and mistakes on website despite prompts. Still waiting for response to a written concern after nearly 2 days. Interestingly we have ...
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What agent could do to change your mind?
1) Better marketing. Floor plan was a poor photo copy of one I handed top them myself (despite being told that they do their own). More care on description. I could describe an apple more positively than the bullet point approach used to market my property. 2) Response to complaint letter? It is 48 hrs after sending a letter to the Sales Manager, expressing my disappointment, and I am still waiting for a response... At my office, unless there is an auto "holiday response" I would be expected to respond within 24 hrs. 3) We are registered with 5 Estate Agents to view properties, including WHB. We have not had a single call from WHB offering a potentially suitable property. We have had to be proactive in calling them. Other local Estate Agents seem far more proactive.
Attached Filesnbsp;
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“Worst experience with an estate agent ever - and that ......”

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Aug 20,2013
Minithumbdown
By: 'Tom'
Aug 20,2013
3 people found
this helpful
Worst experience with an estate agent ever - and that is saying something. After the slick marketing pitch, it went rapidly downhill. The main issues are as follows: - I was fed a catalogue of lies from the team in Colchester, who were not at ...
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“Completely unsuportive of landlords - your property will be managed ......”

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Jan 16,2013
Minithumbdown
By: 'Ignored_Landlord'
Jan 16,2013
3 people found
this helpful
Completely unsuportive of landlords - your property will be managed in Norwich by staff who really don't care. As for the local team, once you have paid they will not want to know. Requests for help go ignored. If you are looking for a cheap ...
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“Awful experience - once sale verbally agreed I felt like ......”

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Aug 22,2012
Minithumbdown
By: 'CountrygirlinParis'
Aug 22,2012
10 people found
this helpful
Awful experience - once sale verbally agreed I felt like I no longer existed. Sale has been going on for eight weeks and I have had to do all the chasing. Below I e-mail I wrote to their compliance dept earlier today: Dear Sirs, I ...
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What agent could do to change your mind?
Regular updates. People who are articulate and can write an e-mail without mistakes. Give a realistic valuation at the outset.
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H. Brown, Colchester CO1 1JG


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