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William H Brown

23 Duke Street Chelmsford
Essex
CM1 1HL

01245 262266

Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
David was very helpful and apologetic about problems I encountered at the property and managed to resolve the issue very quickly. I appreciated the fact that he kept me in the loop with his progress in sorting the problem including following up to check that I had received everything that was needed....
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Was this helpful? Yes
Jul 13,2016
Minithumbup
By:
Jul 13,2016
3 people found
this helpful
I found David to be very helpful in my deposit process. It took quite a while from beginning to end but I was kept regularly updated and never felt like my questions were being ignored....
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Was this helpful? Yes
Jul 11,2016
Minithumbup
By:
Jul 11,2016
4 people found
this helpful
David Senior handled my refund of the deposit and refund of the access rent I paid. He is highly professional and very pleasant personality. He handled my case with full responsibility and smoothly. He was very easy to approach and discuss over the phone and through the emails. Overall my experience as a tenant with David Senior and William H Brown was satisfactory and pleasant. I wish all the best to David and all other staff....
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Comment on agent fees
I was in fixed term contract of 12 months but I needed to move out of the property earlier so William H Brown found the new tenant and I stayed in the property till the new tenant moved in. In this process I vacated the property after 10 and half months stay but I had to pay full reletting fee to the agent due to break in the fixed term contract. I felt that paying full reletting fee by me was incorrect as reletting fee should have been proportionated between tenant and owner depending upon the length of the stay as Owner have not lost a rent for a single day. Even I have offered to pay 50% reletting fee but agent did not accept my request to look into this matter. If they would have not found the tenant then I would have vacated the property just after 1 and half more month and owner would have to pay the full reletting fee as well as there would have been a possibility that new tenant would have not moved in so I felt that an undue advantage was taken of the situation. I can't comment about the letting fee paid by me at the beginning of the tenancy whether it was good or bad as I have not compared it with any other agent's fee but I always feel that the letting fee is high.
Was this helpful? Yes
Jul 06,2016
Minithumbdown
By:
Jul 06,2016
5 people found
this helpful
Both Lauren and Marianne are a pleasure to deal with. Very professional and helpful any time I've spoken with them both. Lauren took over from James who was also pretty good, but taking over is never easy and she managed to do it seamlessly and is actually doing a better job (although James was good too). Marianne is clearly really experienced but that hasn't hardened her manner. She is extremely polite and did an excellent job moving us in to our house....
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What agent could do to change your mind?
Standard
Comment on agent fees
Standard
Was this helpful? Yes
Feb 11,2016
Minithumbup
By:
Feb 11,2016
1 people found
this helpful
Jack came out to see me at my home. He told me to not jump at the first offer and in fact launch my property with an open house. This resulted in me getting over the asking price!...
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Comment on agent fees
I got more than my asking price, so the fee was worth while.
Was this helpful? Yes
Jun 12,2015
Minithumbup
By:
Jun 12,2015
0 people found
this helpful
I had an excellent experience when recently selling my property. Every member of staff I spoke with was friendly, knowledgeable and helpful. I received weekly updates throughout the process and sound advice. I would recommend this estate agent to anyone....
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Comment on agent fees
Fees were discussed and explained in advance.
Was this helpful? Yes
Nov 26,2014
Minithumbup
By:
Nov 26,2014
0 people found
this helpful
As I have just recently decided to move out with my girlfriend in to our first place together and was unsure of the process involved. I walked in to a few of the agents including William H Brown. Once I was in branch the member of staff I dealt with explained all of the process and guided me through the properties they have available. They then booked me several viewings on different 2 bedroom properties and were very friendly and professional. I fell in love with the place and moved in with ...
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Was this helpful? Yes
Nov 26,2014
Minithumbup
By:
Nov 26,2014
0 people found
this helpful
Would like to say a massive thank you to Matthew and Marianne in the Chelmsford branch for helping me find tenants for my flat. After having nightmare tenants from a previous agent I was a bit concerned in letting my flat again, the team made me feel at ease with being professional and guiding me through every step of the way. I would definitely recommend William h brown...
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Nov 20,2014
Minithumbup
By:
Nov 20,2014
0 people found
this helpful
As a first time buyer I was very new to the entire process of buying a house and I couldn't complement the staff highly enough with regards to how they went through everything thoroughly along with the efficiency of updating myself with what was going on with the sale etc. I will definitely be using William H Brown in the future and will recommend them to family and friends....
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Was this helpful? Yes
Nov 20,2014
Minithumbup
By:
Nov 20,2014
0 people found
this helpful
I couldn't fault the service I have received. The 2 staff I dealt with were polite, extreemly helpful and I felt they were very knowledgeable. They took the time and trouble to help me find the right property and they were not pushey as some Agents are. My sale is going through very smoothly with the help of the agents and they have guided me every step of the way. If I ever move or sell again I will definately go here first. I would also recommend them to any of my friends who would be moving...
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Was this helpful? Yes
Oct 22,2014
Minithumbdown
By:
Oct 22,2014
3 people found
this helpful
Rude abrupt incompetent staff! Having viewed a property from this agent and proceeded to make an offer I was confronted by a sales agent who's response was " your offer has offended me don't phone here again unless u want to make a decent offer or you will be taken off our mailing list!" Really unprofessional juvenile staff. I have no interest in using this form ongoing....
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What agent could do to change your mind?
Learn how to conduct business professionally
Was this helpful? Yes
By: William H Browm
Oct 24, 2014
View all comments (1)
May I politely inform yourself that as an estate agent and a property professional, we work on behalf of our vendors and not our purchasers. In a commission based industry it is in our interest to try and secure a potential purchaser on the properties that we offer for sale. However, I emphasise again we work for our vendors and take their instruction upon any offer made, if you are going submit an offer £60,000 below a vendors asking price, a vendor may be insulted. If the vendor had any int....
Oct 15,2014
Minithumbdown
By:
Oct 15,2014
0 people found
this helpful
Absolutely appalling service. At first seemed really efficient in making sure that I handed over my money. After that customer care and service plummeted. While trying to get a mortgage lender I was originally told that for the amount I needed it would be no problem. I then handed my money over and got an email saying "Lenders won't lend more than 5 times your salary" . . . . they knew my wage from the off start so this shouldn't of been news to them. Luckily we did find a...
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What agent could do to change your mind?
To improve they need to be better with communication of whats going on as well as I have a wider knowledge of what lenders need and how to best inform a first buyer of the process.
Comment on agent fees
Once you pay they stop caring.
Was this helpful? Yes
By: Mortage Advisor
Oct 22, 2014
View all comments (1)
Thank you for your feedback. We do of course apologise if you feel you did not receive the service you expected. I would firstly like to clarify that no payment was taken from yourself until the agreement in principle had been accepted. Initially income declared to us by yourself was incorrect as you were un aware of you basic salary and until payslips were evidenced we were not able to give you an accurate borrowing potential. We soon had this amended, processed an agreement in princip....
Sep 29,2014
Minithumbdown
By:
Sep 29,2014
0 people found
this helpful
I would rate this agency worse than 'terrible', but unfortunately this was the lowest rating supplied. Do not use this letting agency, their professionalism and customer care is appalling. They didn't provide a copy of the tenancy agreement and the property that my parents moved into was absolutely disgusting - they found bits of old dog bone in the kitchen. The bathroom, toilet, oven, grill, sink, draining board and every work surface was filthy despite being assured that it would be clean ...
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What agent could do to change your mind?
They should have: - provided a copy of the contract as soon as it was signed. - ensured that the property they agreed to rent out was in an acceptable condition. - had a representative from the Lettings side of the office available who could deal with problems. - kept the tenants informed of events and provided an update of what was happening. - returned phone calls when they said they would. - had a \'plan B\' option for when they couldn\'t contact the landlord - they said they couldn\'t arrange for cleaners to clean the property because they had to have permission from the landlord first, but what is the contingency plan if they can\'t contact the landlord? There must be a second option otherwise my parents are sitting in a dirty, filthy house.
Comment on agent fees
The amount paid was way over the top for the condition of the property when my parents first moved in. The customer service provided by the agency was terrible - if I was that bad at my job, I would get sacked.
Was this helpful? Yes
Sep 21,2014
Minithumbup
By:
Sep 21,2014
1 people found
this helpful
Thanks to an open house that was run from the branch I had 10 viewings.? On the day jack came down and managed to get me THree offers, I accepted the 2nd highest offer which was still 2000 higher then my asking price. Jack and Ash rang me throughout the sale and always kept me updated....
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Was this helpful? Yes
Jul 08,2014
Minithumbup
By:
Jul 08,2014
2 people found
this helpful
From the start the team looked after our house, they also updated us on a tough sale and even sold the house over the asking price. I would use them again, no problem....
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Was this helpful? Yes
Sep 03,2013
Minithumbdown
By:
Sep 03,2013
5 people found
this helpful
Complete waste of space! These people are totally incompetent. No matter what price they promise me I would never ever use them. They do not get back to you, give you false information and when you start complaining they are rude and have no customer service. Our property purchase was a nightmare due to their incompetence and lack of professionalism. I can only warn any potential seller or buyer to use them...
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Was this helpful? Yes
May 18,2013
Minithumbdown
By:
May 18,2013
8 people found
this helpful
We asked William H Brown to sell our house & expected them to get us the best possible price. Big mistake!! Our house needed work & they work off a fixed fee. Result being William H Brown only referring builders with low ball offers & NOT passing on details of genuine home buyers that would pay more but might have a chain! We feel totally bullied by this company & now that I bring it up with people in conversation no one has a good word to say about them. My advice, never use the...
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What agent could do to change your mind?
Acted with integrity & not bullied me into a deal.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 70% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £145,000
  • Max: £348,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
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David Senior - upload your photo David Senior
3 reviews

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Kevin Hunt - upload your photo Kevin Hunt
1 reviews

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Jack Offord - upload your photo Jack Offord
4 reviews

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Alex Blay - upload your photo Alex Blay
4 reviews

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Matthew Bramham - upload your photo Matthew Bramham
2 reviews

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Marianne Catino - upload your photo Marianne Catino
2 reviews

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Lauren Collins - upload your photo Lauren Collins
1 reviews

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