WILKINSVARDY RESIDENTIAL
COMPLAINTS PROCEDURE
Formal complaints must be made in writing and addressed to Julia Coombs (Director) CertREA FNAEA, 91 High Street, Clay Cross, S45 9DZ.
The details of the complaint together with information about what steps you believe should be taken to remedy the situation should be clearly outlined. These details must be accompanied by your name, address and contact telephone number(s).
Within 3 days of receipt, your complaint will be acknowledged and an anticipated date given for a full response (usually no more than 15 days).
During this period a detailed investigation will be conducted into the background and circumstances of your complaint in order to ascertain whether we have breached the Ombudsman for Estate Agents Code of Practice. (Copies of which are available in all our offices)
Following completion of this investigation you will receive a written conclusion with details of any remedial measures considered appropriate.
If following receipt of this conclusion you are not satisfied with our findings you may then refer your complaint to the Ombudsman for Estate Agents (details of the procedure are available from any of our offices).
Last updated at 1:11 PM 14/01/2016 by allAgents