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    Kevin Williams
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    Laura Davies
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    marcus dobson
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    Sandra Davies
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    Gail Loller
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Whitegates Estate Agents

74 Mill Lane West Derby, Liverpool
Merseyside
L12 7JB

0151 2560322

Aug 11,2015
Minithumbdown
By:
Aug 11,2015
4 people found
this helpful
I went to this agents because i though it was one of the main agents in West Derby Village (how wrong was i) Due to the fact i though whitegates was very big but i have since found out it is only a franchise which means it is just a small business trying to look bigger that they are. i would not use whitgates again the first person i spoke to was Gail who told me a pack of lies from start to finish, but was very lovely until she got me business beware. the other lady i spoke to Laura who again w...
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What agent could do to change your mind?
The fees were ok if they would have deliver what they promised
Comment on agent fees
The fees were ok if they would have deliver what they promised
Was this helpful? Yes
Feb 12,2014
Minithumbup
By:
Feb 12,2014
0 people found
this helpful
Our experience from day one with Whitegates has been very professional and helpful. From our booking of our first viewing of our new house with Bernie right through to several conversation via phone and email with Kevin has been \'stressless\' to say the least. we have been informed every stepo of the way, with guidance of related Mortgage advice and Solicitors. I would highly recommend Whitegates West Derby to any prospected buyers/rentals....
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Feb 05,2014
Minithumbdown
By:
Feb 05,2014
1 people found
this helpful
The family were selling our late mothers home and we had a few quotes from different agents. Whitegates initially quoted a flat fee but in view of the current market we said no as we wanted to pay a percentage of the final purchase price which other estate agents quoted. They agreed verbally to do this for us and because we were initially impressed with them we gave our instructions to Whitegates. Unfortunately when the paperwork came through it quoted the flat fee but was not checked properly b...
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Dec 08,2013
Minithumbdown
By:
Dec 08,2013
5 people found
this helpful
Put my property put for sale with whitegates and from the very first step everything they told me was lies from the valuation that Gail over valued my house from the guy in the office Kevin lying to me and my husband. I believed what they said about being the best in west derby because they have been there for thirty years ,but what I wasn\'t told was that they were only a franchise with one shop . The staff are very abrupt and Kevin is not very nice to anyone even the staff agree he is a night...
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What agent could do to change your mind?
TELL THE TRUTH
Was this helpful? Yes
By: westderbywhitegates
Feb 12, 2014
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can you please let us know your name or email us direct at westderby@whitegates.co.uk.....
Mar 15,2013
Minithumbup
By:
Mar 15,2013
0 people found
this helpful
This is the first time I have used whitegates in order to find a property. Found one with the help of SandraDavies. Friendly, helpful & very professional. Sandra is an asset to whitegates!...
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Jan 07,2013
Minithumbup
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Jan 07,2013
0 people found
this helpful
I have been letting my flat through Whitegates for the past 3 years (as a consequence of a friend recommending them to me). I had had no previous experience of letting out a flat and wanted an agent who would take care of me - as well as my flat.. The staff that have I been liaising with (Laura and Gail) have taken all the worry and anxiety away from me and I have not had to worry about my flat at all. Whitegates lettings have provided advice and guidance and have dealt with contracts, querie...
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Was this helpful? Yes
By: laura daives
Jan 09, 2013
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Susan, Thank you for your kind words, we have appreciated your business over the last 3 years! Please keep recommending us to friends! Kind Regards, Laura Davies....
Jan 07,2013
Minithumbup
By:
Jan 07,2013
0 people found
this helpful
I am a new tenant of Whitegates West Derby Letting\'s in Liverpool and have recently received an excellent service from them throughout my recent house move into one of their rental properties just before Christmas (2012). I had viewed a property of their\'s previously that did not really match my requirements as the property was too small for my family. I asked them to bear me in mind for anything larger that become available which would match my requirements better and sure enough, I rece...
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Was this helpful? Yes
Dec 20,2012
Minithumbup
By:
Dec 20,2012
0 people found
this helpful
we decided to put my husbands family home up for sale and we decided to get as many agents as possible "by advise" They came along all day and for some reason "julie" had a honesty about her, all other agents slagged off the other agents ,this was not the case with julie, she was very confident that the family home would be sold FAST.. we decided to go with whitegates for the humble" right out honesty on the family home ". we are so glad we went with our &qu...
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Was this helpful? Yes
By: Julie Crowley
Dec 21, 2012
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Thankyou Diane, that is very kind. I really take valuing a persons home very seriously, as I should. The honesty factor is therefore very important to me. Thanks for taking the time. Take care.....
Dec 18,2012
Minithumbup
By:
Dec 18,2012
0 people found
this helpful
Fantastic service from Sandra and Laura. Not only did Sandra find us tenants but had them referenced, credit checked and moved in within two weeks. Both Sandra and Laura were very pleasant, helpful and professional throughout. Sandra also helped in completing all the paperwork, dealt with all the utilities and made it as simple as possible a process. Highly recommended and would certainly hope to use their service in the very near future. To summarise, they were brilliant. Thank you both...
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Was this helpful? Yes
By: san
Dec 19, 2012
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Hi Anne Thank you very much for taking the time to complete a review on our services. Look forward to assiting you in any further buisness Best Wishers Sandra....
Dec 07,2012
Minithumbup
By:
Dec 07,2012
1 people found
this helpful
Kevin was very helpful and supportive particularly in liasing with the buyers\' solicitor. Any request to find out information was dealt with instantly. Would definitely reccomend....
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Dec 07,2012
Minithumbup
By:
Dec 07,2012
0 people found
this helpful
the staff have always been courteous, helpful and professional. when a prooblem arises they deal with it and sort it out in a cost effective manner...
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Was this helpful? Yes
By: San
Dec 14, 2012
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Frank Many thanks for taking time to complete a review on our service to you Regards Sandra & Laura....
Dec 03,2012
Minithumbup
By:
Dec 03,2012
0 people found
this helpful
Sandra has a professional attitude to all things she deal with. All issues are always sorted out in the best way she can. If we have any problems regarding the property we rent with my wife, she always helps us without delay. She is very friendly and professional agent. We would recommend her to everyone who wants to rent a property...
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Was this helpful? Yes
By: San
Dec 03, 2012
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Wieslaw I would like to thank you for taking the time to complete a vey complementary review of the service you have received from myself and my team Regards Sandra Davies....
Nov 26,2012
Minithumbup
By:
Nov 26,2012
0 people found
this helpful
I receive great service from Whitegates who look after my portfolio, they offer good clear lines of communication and regular and prompt payments. I would not hesitate to recccomend and I am looking to grow our relationship in the future....
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By: San
Nov 27, 2012
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Dave many thanks for the time you have taken in completing the review of our services it is appreciated by myself and Laura....
Nov 22,2012
Minithumbup
By:
Nov 22,2012
0 people found
this helpful
I found everyone at the Whitegates office to be very friendly, helpful and professional. Since moving into the property Laura and Sandra have both communicated with us various times to ensure everything was going well. We are very happy in our new house thanks to the Whitegates staff....
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Was this helpful? Yes
By: San
Nov 27, 2012
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Stephen we are glad you are happy in new your home it has been a pleasure in assisting you. we appreciate the time you have taken in completing the review.....
Nov 20,2012
Minithumbup
By:
Nov 20,2012
0 people found
this helpful
A friendly and excellent service by Sandra, Laura and the rest of the team at Whitegates West Derby. They found the right tenant quickly and deal with any queries in an efficient manner. I would recommend Whitegates West Derby....
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By: Laura Davies
Nov 20, 2012
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Sue, Thank you for taking the time to complete our review. It is appreciated, myself and Sandra are always happy to help. Regards....
Nov 18,2012
Minithumbup
By:
Nov 18,2012
0 people found
this helpful
Being currently non-resident in the UK, I have had to rely heavily on the staff at Whitegates to make arrangements on my behalf, I can honestly say that they have not let me down. This has included arranging access for the installation of new windows and cleaning and decorating works. Particular praise goes to Laura who as requested has kept me fully advised at all times....
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Was this helpful? Yes
By: Laura Daviess
Nov 19, 2012
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Terry, Thanks for your review & Thank you for returning your property to whitegates West Derby and giving us the opportunity to manage the property whilst you are overseas. Regards....
Nov 17,2012
Minithumbup
By:
Nov 17,2012
1 people found
this helpful
I have been using the letting agency to manage my houses for a number of years. The agency staff are very helpful and always give prompt responses to any issues raised. I am happy to recommend the agency to any landlord....
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By: Laura Davies
Nov 17, 2012
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Hi, Many thanks for your 5 star review! Regards Laura Davies....
Nov 17,2012
Minithumbup
By:
Nov 17,2012
1 people found
this helpful
Whightegates was recommended by one of my friends three years ago when I was looking for a property, since then I have not even thought of leaving them as a tenant but finish my study to get back home . Beautiful and desired property, very nice and friendly landlord, but above all, knowing Sandra, Laura and Bernie, it was a pleasure and privilege because of their high class manners, they are very efficient, prompt and very friendly. I would highly recommend Whightegates for both landlords and t...
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By: Laura Davies
Nov 17, 2012
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Hani, Thank you very much for your feedback which has have been passed onto Sandra and Bernie,As always we are extremely happy to help and we are available for you anytime with any questions, queries or concerns you may have. Thanks Again! Laura Davies....
Nov 17,2012
Minithumbup
By:
Nov 17,2012
1 people found
this helpful
I have been using whitegates in West Derby for many years with different properties.I have always found the staff to be very professional in their manner yet friendly especially Sandra and Laura in lettings.I am always given updates about my property and they have chosen excellent tenants who have taken great care in maintaining the property to a high standard and that\'s why I always go through Whitegates. Thanks for taking the stress away from letting my property Sandra and Laura you make a ...
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By: Laura Davies
Nov 17, 2012
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Thank you for your kind words and your continued business over the years. We are so glad we have provided a good & professional service for you and made it stress free! Kind Regards Laura Davies....
Nov 16,2012
Minithumbup
By:
Nov 16,2012
1 people found
this helpful
Acted on my behalf in a progessional and complete way. Had replaced or repaired items which failed in the house, pleasing both myself and the tenant. Helped to have completed wall insulation installation. Helped to arrange a front door replaced with modern insulated door. Managed the financial aspects with complete honesty and clarity. Always fairly answered my questions, even when I mistakenly confused my facts and asked a stupid question. Friendly written communications, responsive E-mail...
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By: Laura Davies
Nov 16, 2012
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Mrs Thebeau, Thank you very much for your kind words and taking the time to complete a review of the service you have received from whitegates west derby, we really do appreciate it. Regards, Sandra & Laura....
Nov 16,2012
Minithumbup
By:
Nov 16,2012
0 people found
this helpful
Sandra & Laura were a pleasure to deal with, from the initial set up to finding a suitable tenant for my property. Their customer service skills are second to none and would recommend Whitegates in West Derby to any potential landlord....
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By: Laura Davies
Nov 16, 2012
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Alex, Thank you for your review, and thank you for giving Whitegates West derby the opportunity to rent out a second property, keep them coming! Regards....
Nov 16,2012
Minithumbup
By:
Nov 16,2012
0 people found
this helpful
Excellent, friendly service, I don\'t have to worry about my property everything is just taken care off, would highly recommend using Whitegates. Sandra, Laura and the rest of the team deal with everything promptly, efficiently, and very professional. I am a very satisfied landlady!! and would like to thank the team for doing an excellent job....
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Was this helpful? Yes
By: Laura Davies
Nov 16, 2012
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Irene, Thank you for your positive feedback! Kind Regards Laura Davies....
Nov 15,2012
Minithumbup
By:
Nov 15,2012
1 people found
this helpful
The service I received from Kevin was second to no other estate agent we used during our search for our new home. Kevin went about and beyond to find our dream home for us and kept us updated every step of the way. Kevin is very helpful, friendly and professional person and made the purchase of our new home stress less. He is a credit to the Whitegate's and would recommend to everyone....
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Was this helpful? Yes
By: kevin
Nov 17, 2012
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Thank you for the feedback. Hope you are very happy in your new home.....
Oct 24,2012
Minithumbup
By:
Oct 24,2012
0 people found
this helpful
We went with Whitegates after visiting all the agents in West Derby and asking some of them to give a valuation. It was obvious from visiting them and talking to Kevin and then with Bernie at the vauation that we should sell through them Bernie was always helpfull, making changes to the photo\'s and marketing at our request or advising us on what to do. Always pleasant, always knowledable. While on the market and during selling we were kept informed and even had contact after the sale. Ke...
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Was this helpful? Yes
Oct 19,2012
Minithumbup
By:
Oct 19,2012
0 people found
this helpful
The customer service we experienced from the Witegates team as a whole and Sandra specifically was excellent. She was very approachable, very accomodating and the whole procedure from viewing to signing contracts was very efficient. They kept us up to date with the progress of our tenancy application at all times and made the whole process simple and pleasant. The whole experience was very positive and we would highly reccommend the service from Whitegates, West Derby....
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Was this helpful? Yes
By: san
Oct 22, 2012
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Sandra Davies 22nd October 2012 Andrew & Kathryn Many thanks for taking the time to complete your review on the service provided by myself and my team at the lettings Department. We would all like to wish you both the very best in your new home sandra....
Oct 08,2012
Minithumbup
By:
Oct 08,2012
0 people found
this helpful
We found the whole experience of renting the property to be very professional. From viewing the property through completing the paper work, everything was well explained and the staff were always on hand to answer any questions. Brilliant service and excellent customer service....
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By: Laura Davies
Oct 09, 2012
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Sarah, Thank you for taking time in leaving us a 5star review. All the staff at Whitegates West Derby wish you all the luck in your new home. Kind Regards Laura Davies....
Oct 02,2012
Minithumbup
By:
Oct 02,2012
0 people found
this helpful
Professional and efficient from start to finish. Viewings were arranged within the first couple of days and new tenant moved in within a fortnight of the property becoming empty. Nothing was too much trouble. All queries were dealt with in a friendly and efficiient manner. Special thanks to Sandra and Laura. Would definitely recommend Whitegates West Derby and will definitely use there services again...
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By: sandra
Oct 03, 2012
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We thank you very Wendy for your review and look forward to doing any further buisness with you.....
Oct 01,2012
Minithumbup
By:
Oct 01,2012
0 people found
this helpful
We have just completed the purchase of a property through Whitegates in West Derby. The service from start to finish was excellent and i was kept updated throughout the process. Kevin Williams was great in putting pressure on other parties such as vendors solicitors in order to push everything along to meet our target date. We are very happy in our new home and have no plans to move again in the immediate future but if we do then i would have no hesitation in using Whitegates for our sale....
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Was this helpful? Yes
By: Bernie
Oct 03, 2012
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Thanks for the great comments and review Stuart. Hopefully you won't be moving again but its nice to think you will come back to us in the future. Life becomes very stressful during a sale or purchase so glad we could take the weight off! Good Luck in your new home. Bernie....
Sep 16,2012
Minithumbup
By:
Sep 16,2012
1 people found
this helpful
I rented a house from whitegates over a two year period. During this time i found the staff to be really helpful. I would recommend them too anyone seeking a house or flat to rent or buy....
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By: Laura Davies
Sep 18, 2012
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Vincent, Thank you for your review, we really do appreciate it!....
Sep 14,2012
Minithumbup
By:
Sep 14,2012
0 people found
this helpful
Found Kevin to be extremely helpful and nothing was too much trouble. He was very attentive and ensured a smooth and prompt purchase....
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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From Landlords From Tenants From Vendors From Buyers Other
27 3 17 0 11 2 17 0 1 0
Kevin Williams - upload your photo Kevin Williams
12 reviews

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Laura Davies - no image available Laura Davies
15 reviews

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marcus dobson - no image available marcus dobson
2 reviews

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Sandra Davies - no image available Sandra Davies
Lettings manager
16 reviews

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Gail Loller - upload your photo Gail Loller
2 reviews

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Bernie Connolly - upload your photo Bernie Connolly
1 reviews

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julie unknown - upload your photo julie unknown
1 reviews

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gail atkinson - upload your photo gail atkinson
1 reviews

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