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    Anita Hornbrook
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    Adele English
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    David Lancaster
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    Anne Stevens
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    John Madden
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    Matthew Lyth
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Whitegates Estate Agents

137-139 New Union Street Coventry
West Midlands
CV1 2NT

024 7622 2656

Sep 02,2013
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By:
Sep 02,2013
3 people found
this helpful
Whitegates estate/ letting agents are only interested in getting your money. Customer service and satisfaction is not even on their list of things to prioritise. I don\'t even think they know what that is. Not only did they not inform us on multiple occasion about works people accessing our house/ garden during our tenancy, and also phoning us up a couple hours before they wanted to show people around our property, they continued their shambles service after our tenancy ended. They attempted...
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By: Anita Hornbrook
Sep 17, 2013
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It is hard to respond to a complaint when the reviewer posts under cover of anonimity. We always co-ordinate with tenants before workmen enter a property, and ask permission before showing people round. If we can't get hold of people we write. However, we do not inform all tenants if we speak to one, we assume that they communicate with each other. We email check out reports as soon as they are done, and endeavour to carry out the dilapidations work as soon as possible. The tenancy agree....
Nov 07,2012
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Nov 07,2012
1 people found
this helpful
I booked an appointment to view a property in Nov 2012. I received a call from the estate agent confirming my viewing that morning and I confirmed with them that I was already on my way to view this property and that I would meet the estate agent there. The property was situated in a very awkward location and was not reachable by using a satnav. Due to this I was 10 minutes late for the appointment as I was driving around the block several times trying to find the property. I finally found ...
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What agent could do to change your mind?
Be more friendly to customers. Better customer service and complaint handling skills by your frontline staff. It would have been common courtesy for your agent to contact me to fidn out my location or to confirm that he was unable to wait any longer!
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Oct 08,2012
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Oct 08,2012
0 people found
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John and Anita couldn\'t have been more helpful when my husband and I were selling our city centre property. Anita conducted the EPC for us and John was always at the end of the phone should we have any questions. This was the first time we had sold a property and John\'s advice re: sale price and negotiations with the buyer was spot on. We were happy with the price we got for our property in difficult economic times. All in all the process was stress-free and made as simple as possible. Ma...
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By: Anita
Oct 18, 2012
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Thank you for your kind reviews....
Aug 24,2012
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By:
Aug 24,2012
3 people found
this helpful
Before choosing to use Whitegates as our agents for a short term rent, we checked out their reviews. As a student - myself and my partner were looking for a half decent but well priced place - and Whitegates seemed to do exactly that, which is great. Having gone through the paperwork process which was managed pretty well, we moved into our property within a couple of months of selecting it. On first inspection, we did not notice that the master bedroom bed was held up by a pair of weighing sc...
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By: Anita Hornbrook
Aug 28, 2012
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Dear Rohil, I am sorry that you feel that you have had a bad experience with your rental property. I will respond to your points as best I can. The property was fully furnished with mid market IKEA furniture, which is considered neither cheap nor expensive, and is a brand that many landlords use as most tenants like IKEA furniture. We agree that the blinds fixings were of poor quality, and you were not charged for this at the checkout. Unfortunately, although we approached the landlord many....
Jul 17,2012
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Jul 17,2012
0 people found
this helpful
They were great at arranging a viewing straight away, on the same day. Helped me do all the documents and necessary paperwork however i found my service after signing on the dotted line to be slightly different....
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What agent could do to change your mind?
I would have mixed feelings about using Whitegates again due to their terrific service leading up to my signing my tennancy agreement. I feel once is signed on the dotted line there wasnt that sense or urgency or care that i had received previously. Obviously i understand their a very busy business with lots of clients however problems receiving my inventory on the day i moved in to collecting my keys then to find out the flat was very poorly cleaned along with an awefull attempted at a inventory.I just didnt feel that sense of trust along with my current status as a student who\'s working i felt that i was treated differnently and have to keep chasing up problems which as a tennant whose paying shouldnt have to do should you really ? When you move into a new property you dont want all that hastle do you, youve already got enough things to worry about with bills and everything yourslef on top of uninterested or lackluster estate agents
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By: Anita Hornbrook
Jul 19, 2012
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Could you please provide further details? We would be happy to discuss any issues with you....
May 24,2012
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May 24,2012
2 people found
this helpful
I have used Whitegates Estate Agents Since 1999 to manage my let property and more recently to sell the property. I have had contact with a number of the staff members who have always been polite, efficient and very helpful. They were always able to find me suitable tenants, efficient with the accounts and managing the property. They use their own contractor who is also efficient and honest/realistic about any repair works. I was lucky enough to have the property tenanted for the whole perio...
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By: Anita
Oct 18, 2012
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Thank you for your nice review, it is always pleasing to build up a good relationship with a client over several years.....
Apr 23,2012
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Apr 23,2012
0 people found
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I have used Whitegates full management service as a landlord for the past ten years. Apart from a few minor hiccups I have fpund the service provided to be consistently excellent. The staff are proffessional , helpful, knowledgeable and if they say they are going to do something then basically : they do it! In 10 years I have NEVER had my property empty for any length of time, often a new tenant having been found prior to the exisitng one leaving. I have also only had one problematic tenant, i...
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Apr 19,2012
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Apr 19,2012
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Whitegates in Coventry have managed my property for just over 5 years. Throughout this time they have been fantastic to deal with and always very professional. My tenants have always been found quickly and credit checked to a high standard. Whitegates always inform me of anything regarding my property and have always been there to help me with any issues. I can't fault them in any area of their property management and would strongly recommend them....
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Mar 20,2012
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Mar 20,2012
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We bought our second flat in April 1999 then left the UK 2 months later, leaving both flats in Whitegates' capable hands. We thought so much of their experience and knowledge of the letting market that we actually asked Martin Hornbrook to come in & look at the second flat before we bought it. We went back to Coventry for 3 years in 2003 but kept the other flat with Whitegates as would rather leave all that to the professionals. We have the full management package and can rest assured that w...
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Mar 15,2012
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Mar 15,2012
0 people found
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Really helpful and professional in dealing with the rental. Knowledgeable regarding law and procedures. They were able to let the property quickly and dealt with all the paperwork efficiently and promptly. Polite, efficient and helpful over the phone (we live in Spain). First class service. Would recommend them to anybody....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Anita Hornbrook - upload your photo Anita Hornbrook
1 reviews

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Adele English - upload your photo Adele English
2 reviews

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David Lancaster - upload your photo David Lancaster
2 reviews

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Anne Stevens - upload your photo Anne Stevens
1 reviews

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John Madden - upload your photo John Madden
1 reviews

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Matthew Lyth - upload your photo Matthew Lyth
0 reviews

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