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Whitegates Estate Agents

137-139 New Union Street Coventry
West Midlands
CV1 2NT

024 7622 2656
Website not available

Properties for Sale
Properties to Rent

Nov 27,2017
Minithumbdown
By: 'Ian Jones'
Nov 27,2017
4 people found
this helpful
Terrible agency. 1 star is too many for them. I am a landlord in the Southwest and thus have some experience with agents from both sides as it were. My wife and I were living in Coventry for 18 months and hence renting. Everything with Whitegates was ...
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Comment on agent fees
Fees very high
Was this helpful? Yes
Sep 02,2013
Minithumbdown
By: 'Student'
Sep 02,2013
9 people found
this helpful
Whitegates estate/ letting agents are only interested in getting your money. Customer service and satisfaction is not even on their list of things to prioritise. I don\'t even think they know what that is. Not only did they not inform us on multiple occasion ...
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By: Anonymous
Aug 12, 2018
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People are anonymous because they're scared of your vindictive nature. I experienced it first hand. If a complaint is made you guys take it personally and attack that person however you can. Mostly through their finances and threatening their reference history. ...
Nov 07,2012
Minithumbdown
By: 'Annoyed-Coventry'
Nov 07,2012
4 people found
this helpful
I booked an appointment to view a property in Nov 2012. I received a call from the estate agent confirming my viewing that morning and I confirmed with them that I was already on my way to view this property and that I would meet the ...
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What agent could do to change your mind?
Be more friendly to customers. Better customer service and complaint handling skills by your frontline staff. It would have been common courtesy for your agent to contact me to fidn out my location or to confirm that he was unable to wait any longer!
Attached Files
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Oct 08,2012
Minithumbup
By: 'Amy Evans'
Oct 08,2012
0 people found
this helpful
John and Anita couldn\'t have been more helpful when my husband and I were selling our city centre property. Anita conducted the EPC for us and John was always at the end of the phone should we have any questions. This was the first ...
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Was this helpful? Yes
By: Anita
Oct 18, 2012
View all comments (1)
Thank you for your kind reviews ...
Aug 24,2012
Minithumbdown
By: 'Rohil D'
Aug 24,2012
5 people found
this helpful
Before choosing to use Whitegates as our agents for a short term rent, we checked out their reviews. As a student - myself and my partner were looking for a half decent but well priced place - and Whitegates seemed to do exactly that, which ...
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Was this helpful? Yes
By: Another
Aug 17, 2018
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Your experience is almost exactly the same as mine! Only difference is my place was unfurnished but regarding how little Whitegates cared about their tenants, that is all too familiar. Also charging tenants for already broken or damaged things - I had the exact same happen to me! What's more, my washing machine was broken, it wouldn't drain and would flood the kitchen. I reported this at least 3 times and they never fixed it. ...
Jul 17,2012
Minithumbdown
By: '1234'
Jul 17,2012
2 people found
this helpful
They were great at arranging a viewing straight away, on the same day. Helped me do all the documents and necessary paperwork however i found my service after signing on the dotted line to be slightly different....
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What agent could do to change your mind?
I would have mixed feelings about using Whitegates again due to their terrific service leading up to my signing my tennancy agreement. I feel once is signed on the dotted line there wasnt that sense or urgency or care that i had received previously. Obviously i understand their a very busy business with lots of clients however problems receiving my inventory on the day i moved in to collecting my keys then to find out the flat was very poorly cleaned along with an awefull attempted at a inventory.I just didnt feel that sense of trust along with my current status as a student who\'s working i felt that i was treated differnently and have to keep chasing up problems which as a tennant whose paying shouldnt have to do should you really ? When you move into a new property you dont want all that hastle do you, youve already got enough things to worry about with bills and everything yourslef on top of uninterested or lackluster estate agents
Attached Files
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By: Anita Hornbrook
Jul 19, 2012
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Could you please provide further details? We would be happy to discuss any issues with you ...
May 24,2012
Minithumbup
By: 'Miss A Sharma'
May 24,2012
2 people found
this helpful
I have used Whitegates Estate Agents Since 1999 to manage my let property and more recently to sell the property. I have had contact with a number of the staff members who have always been polite, efficient and very helpful. They were always able to find ...
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Was this helpful? Yes
By: Anita
Oct 18, 2012
View all comments (1)
Thank you for your nice review, it is always pleasing to build up a good relationship with a client over several years. ...
Apr 23,2012
Minithumbup
By: 'jackie griffn'
Apr 23,2012
0 people found
this helpful
I have used Whitegates full management service as a landlord for the past ten years. Apart from a few minor hiccups I have fpund the service provided to be consistently excellent. The staff are proffessional , helpful, knowledgeable and if they say they are going to ...
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Was this helpful? Yes
Apr 19,2012
Minithumbup
By: 'Dan Rombach'
Apr 19,2012
0 people found
this helpful
Whitegates in Coventry have managed my property for just over 5 years. Throughout this time they have been fantastic to deal with and always very professional. My tenants have always been found quickly and credit checked to a high standard. Whitegates always inform me of anything ...
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Mar 20,2012
Minithumbup
By: 'Mandy Halse'
Mar 20,2012
0 people found
this helpful
We bought our second flat in April 1999 then left the UK 2 months later, leaving both flats in Whitegates' capable hands. We thought so much of their experience and knowledge of the letting market that we actually asked Martin Hornbrook to come in & look at ...
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Was this helpful? Yes
Mar 15,2012
Minithumbup
By: 'David Birch'
Mar 15,2012
0 people found
this helpful
Really helpful and professional in dealing with the rental. Knowledgeable regarding law and procedures. They were able to let the property quickly and dealt with all the paperwork efficiently and promptly. Polite, efficient and helpful over the phone (we live in Spain). First class service. ...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees 0% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting No data

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 0 0 4 1 0 0 0 0 1

Fees

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Complaints Procedure

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Awards won by Whitegates Estate Agents, Coventry CV1 2NT

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