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Halifax, HX1
3/5, 8 Reviews
63% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
No description for branch.
No Staff Registered
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £375,000 | £375,000 |
| Lettings | 67% | 99% | £450 | £450 |
Areas covered
- HX1
- HX2
- HX3
- HX4
- HX5
- HX6
Address
Whitegates Estate Agents
9 George Street, Halifax, West Yorkshire
HX1 1HA
01422 345721
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Whitegates Estate Agents Branches (View All 54)
Poor customer ...
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1 Star Review
By : 'Scales'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £375000
Would you recommend ? : No
Postcode : HD6
5 May 2021
People found this helpful0
Poor customer service No response to my right move enquiry, Therefore after 24 hours I rung the Halifax office, to make a second request to attempt to arrange a viewing on a property... The person I spoke to did not even bother to return my call... Read Full Review
Comments (0)
Poor customer service
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Scales said about Whitegates Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 4th May 2021
Poor customer service
No response to my right move enquiry,
Therefore after 24 hours I rung the Halifax office, to make a second request to attempt to arrange a viewing on a property...
The person I spoke to did not even bother to return my call ...
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Personally we think ...
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5 Star Review
By : 'Linda'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HX1
15 Mar 2017
People found this helpful0
Personally we think Whitegates are brilliant, they have made sure that we have had great service all the way, i.e. making sure reported jobs have been done even though we have a tough to get hold of Landlord, and we will definitely be using them when we look for new premises. The staff are... Read Full Review
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Linda said about Whitegates Estate Agents
Services : Letting( As a Tenant )Date: 15th Mar 2017
Personally we think Whitegates are brilliant, they have made sure that we have had great service all the way, i.e. making sure reported jobs have been done even though we have a tough to get hold of Landlord, and we will definitely be using them when we look for new premises. The staff are really friendly and helpful..
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Whitegates have been renting ...
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5 Star Review
By : 'Richard'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : HX3
14 Feb 2017
People found this helpful0
Whitegates have been renting out my property for about 8 years. They are very good at communicating and making me aware of any property issues and arranging for the necessary repairs. I live in London so the service they provide is invaluable as I wouldn't be able to respond timely to any issues... Read Full Review
Comments on Agent Fees
I feel the fee is very reasonable for the service they provide.
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Richard said about Whitegates Estate Agents
Services : Letting( As a Owner )Date: 14th Feb 2017
Whitegates have been renting out my property for about 8 years. They are very good at communicating and making me aware of any property issues and arranging for the necessary repairs. I live in London so the service they provide is invaluable as I wouldn't be able to respond timely to any issues myself. The staff I've had contact with have all been very professional and courteous, responding quickly to emails and calls.
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I have three houses in ...
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4 Star Review
By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : HX1
14 Feb 2017
People found this helpful0
I have three houses in Halifax, let through Whitegates. The agency changed hands a couple of years ago after some difficult times, and recently the office has been much more on the ball. I did think about changing agent, but decided to stick with Whitegates. My properties are not in the best... Read Full Review
Comments on Agent Fees
I'm happy with the commission rate, and think/hope that any fees charged to tenants are also reasonable.
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John said about Whitegates Estate Agents
Services : Letting( As a Owner )Date: 14th Feb 2017
I have three houses in Halifax, let through Whitegates. The agency changed hands a couple of years ago after some difficult times, and recently the office has been much more on the ball. I did think about changing agent, but decided to stick with Whitegates. My properties are not in the best locations, but they have been pro active in finding tenants - sometimes rental incentives have helped - and seem to be pretty organised about repairs/maintenance and monitoring this and any rental arrears. The paperwork I receive has also improved during the last year or so, showing income & deductions more clearly.
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I have been using this team ...
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5 Star Review
By : 'Brian'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : HX3
13 Feb 2017
People found this helpful1
I have been using this team to manage a let property in Halifax for several years and am very pleased with the service. They are prompt to answer any queries and always respond to issues accordingly. Professional and friendly... Read Full Review
Comments on Agent Fees
The fees are in line with the competition and represents good value.
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Brian said about Whitegates Estate Agents
Services : Letting( As a Owner )Date: 13th Feb 2017
I have been using this team to manage a let property in Halifax for several years and am very pleased with the service. They are prompt to answer any queries and always respond to issues accordingly. Professional and friendly service.
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Interesting that Whitegates ...
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1 Star Review
By : 'LH'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HX3
13 May 2014
People found this helpful3
Interesting that Whitegates no longer have a link to this website on their front page any more. For the second time, I have received a text message stating my rent is overdue the day AFTER it left my bank account! I complained the first time after receiving two texts from two different numbers... Read Full Review
What agent could do to change your mind?
As I said last time: they need to be professional in dealings with tenants and in my experience, aren\'t. They need to follow up on promises to deal with maintenance issues in a timely manner instead of leaving it for 6mths with no action. Meet their contractual obligations. It\'s really not rocket science.
Comments (1)Interesting that Whitegates no longer have a link to this website on their front page any more.
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LH said about Whitegates Estate Agents
Services : Letting( As a Tenant )Date: 12th May 2014
Interesting that Whitegates no longer have a link to this website on their front page any more.
For the second time, I have received a text message stating my rent is overdue the day AFTER it left my bank account! I complained the first time after receiving two texts from two different numbers about it. I was promised it wouldn't happen again. So much for promises.
I rang to complain this morning (13th May 2014) and was told the following: The text was sent so that Whitegates Halifax could compile a list of which tenants rang to complain about being chased. Why did they need this list? Apparently because head office haven't communicated which tenants have or haven't paid on time! Seriously??
The lady I spoke to was apologetic and seemed very frustrated that head office had put her in this position. But, it's an internal matter for Whitegates and not my problem. As this is the second time it's happened, I don't feel confident that it will be the last. I feel harassed and am angry to have been sent a message to my personal phone saying my rent payment is overdue when it isn't.
Tha's the first issue. The second one, I might as well mention here as it seems to have been completely ignored, is based on the inspection carried out by Whitegates in December 2013 when my contract was due for renewal. The bathroom floor had been ruined by a leak from somewhere under the bath. I was told this would be dealt with as a maintenance issue and someone would sort both the leak and replacement cushion floor. It is now May 2014 and I'm still waiting. Hello??
Does this all seem a little one sided??? Whitegates want their money on time, but they don't follow up on their basic contractual obligations when the ball is in their court. I'm sick of this company and of coming here to complain about their unprofessional behaviour and lack of action.
My next port of call is the ombudsman and their head office as this is a complete joke.
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By : Ollie
5 Jun 2014Hi, I am a landlord and on the other end of the Fence, I have had so many issues with Whitegates Lettings so have now decided to collate the issues and get these in the public domain please email...
The living room carpet in the ...
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2 Star Review
By : 'LH'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : HX3
28 Nov 2012
People found this helpful2
The living room carpet in the flat fitted very badly and generally not in good condition. Whitegates staff agreed it needs replacing - I said I'd replace it and fit the carpet if they would negotiate a discount from the first month's rent. Paintwork throughout the whole flat needs redoing as... Read Full Review
What agent could do to change your mind?
Turn up to appointments at the time allotted instead of saying \"I\'m running late\". If I can turn up on time, so can they. Lack of punctuality once is acceptable. Twice is unprofessional. Return calls when they are promised!!! Not once has this been done so far! Don\'t leave the prospective tenant waiting from Friday to Tuesday afternoon with no news, only to tell them when they ring that you\'ve done half a job. Be more professional about paperwork and putting things in writing to protect the tenant. This isn\'t a one way process just for the benefit of Whitegates. Expedite the process when the prospective tenant is ready to move. Why does it need to take several days to make a phone call or send an email???? Be more communicative! It takes 30 seconds to call me and say what has or hasn\'t happened and I wouldn\'t be so bloody frustrated. Send an email. Again, seconds to do, but it shows professionalism and keeps the client happy. It\'s not rocket science or difficult. Please, please pull your fingers out and do the things you are supposed to do as a letting agent in the timescale suitable to the client. Without a significant and immediate change in the way this is currently being dealt with by Whitegates, I would be very reluctant to deal with the company again. I will NOT recommend them to anyone who asks for my opinion.
Comments (1)The living room carpet in the flat fitted very badly and generally not in good condition. Whitegates staff agreed it needs replacing - I said I'd replace it and fit the carpet if they would negotiate a discount from the first month's rent.
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LH said about Whitegates Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 28th Nov 2012
The living room carpet in the flat fitted very badly and generally not in good condition. Whitegates staff agreed it needs replacing - I said I'd replace it and fit the carpet if they would negotiate a discount from the first month's rent.
Paintwork throughout the whole flat needs redoing as it is yellow due to previous occupiers being smokers. The flat smells strongly of cigarettes.
There is no shower rail.
There is no drainage pipe for a washing machine, despite there being taps plumbed in.
I asked for these issues to be discussed with the landlord and sorted before I commit to the property. I had to insist on having an additional note put onto the the application form to state that if no suitable agreement was made over this, I would be able to pull out and have a refund of my apparently non-returnable £150 admin fee! Whitegates want everything from me in writing and signed to cover them and the landlord leagally. Sadly, this isn't reciprocated without some discussion or demand on the part of the prospective tenant and no safeguards are in place to protect me if things go awry. They actually told me to trust them when I asked for something in writing to say the £150 would be refunded if no agreement could be met. Unbelievable.
I has been almost 2wks since I applied and I've had verbal confirmation that "in principle" the landlord has agreed to some kind of discount on the rent for the living room carpet and for me to purchase paint. They have also told me that someone will fit a drainage pipe for a washing machine and a shower curtain track will be fitted in the bathroom. As of Friday afternoon, the fittings hadn't been complete. In addition, I have still not had any answer from Whitegates as to how much the discount will be and they have still not confirmed this in writing, despite repeated requests from me and promises from them for that to be done.
I viewed the flat on Friday 23rd November for the second time and the member of staff who attended was 15 minutes late and had rung the wrong number to inform me - the second time they were late. Frustrating for me in the extreme when the appointment had been made and confirmed for 4pm and because I was stood out in the freezing cold with a young child waiting for them to turn up.
They said it may be worth getting a quote for the whole flat to be re-carpeted by Whitegate's preferred carpet fitter. I agreed this would be better than me having to shampoo the existing carpets and have the living room replaced on its own. Whitegates said they would organise the fitter to attend and provide a quote. When the quote becomes available, they will also contact the landlord with a proposal to "contribute" toward the cost. I said I'd reserve judgement until I have a quote. We also discussed the possibility of my having access to the flat prior to signing the contract, but before having carpets fitted in order to re-decorate without worrying about getting paint on new carpets. They said some landlords were fine with this, others not, but it would be worth asking the question. I'm still waiting, five days later.
I emphasised my desire to reach a conclusion due to the time of year and my need to find somewhere to live as soon as possible and well before Xmas. The money is waiting in the bank and I'm in a position to move virtually immediately.
Having heard nothing again from Whitegates since the visit on Friday, I rang yesterday (Tuesday) morning and left a message for the member of staff dealing with this to call me back. At 4:20pm after no word, I rang again and asked about progress. They assured me the carpet fitter had a key and was going into the flat to measure up that afternoon. Whitegates would press for a quote to be submitted by close of play Tuesday or today (Wednesday) and that they would then contact me with more info. I asked if they'd been in touch with the landlord about the keys? Not yet. I also reiterated my need for an email to confirm everything in writing.
It is now almost 7pm on Wednesday evening and I have heard nothing from Whitegates by phone or email, yet again. I am sick of chasing them and wasting time on calls that aren't returned and no progress from staff who don't seem particularly interested in expediting my need and willingness to move in as soon as possible. I have the money, I can move immediately, the flat is empty. How hard can it be?!?!
I assume the landlord pays Whitegates irrespective of whether a tenant is occupying the property, so there is patently little incentive for them to follow up with me or rush anything unless being chased.
So far, it has been an unnecessarily slow and frustrating experience for me and I still haven't even signed a contract yet! It doesn't instill confidence if they can't even be bothered to sort out pre-sales before I even sign up as a tenant. Calls are never returned. Two appointments have been attended late by staff. I constantly have to chase and then follow up with more calls when no action is taken and despite promises from Whitegates. I receive no feedback or assurance from Whitegates that anything is being done to progress my prospective tenancy.
I am very unhappy with the poor service and lax attitude from Whitegates, Halifax. I am in the process of finding out the name and contact details of the property owner. It seems only fair to inform them how frustrating it is for someone ready to move to be stymied repeatedly by the letting agent who seems to have little or no incentive to actually do anything without being constantly badgered by me. If I owned the flat, I'd want to know Whitegates were doing everything possible to fill a property that has apparently been unoccupied for around two months. It will be one week on Friday since my references were cleared by Whitegates and it doesn't seem like I'm any closer to becoming a tenant than I was to begin with.
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By : Whitegates
29 Nov 2012Dear Client May we start with an apology. We are extremely sorry that you feel disappointed with the service you have received from our team. We have taken all of your comments on board and as...
I had a vacant dilapidated ...
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1 Star Review
By : 'Alan'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
7 Aug 2012
People found this helpful0
I had a vacant dilapidated property to sell. I asked three local agents to advise me. One never replied, one sent a cursory one line e-mail quoting a minimum commission. From Whitegates, I received sensible advice, no minimum commission, and a valuation higher than I had anticipated. In less... Read Full Review
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Alan Gallon said about Whitegates Estate Agents
Services : Sales( As a Vendor )Date: 6th Aug 2012
I had a vacant dilapidated property to sell. I asked three local agents to advise me. One never replied, one sent a cursory one line e-mail quoting a minimum commission. From Whitegates, I received sensible advice, no minimum commission, and a valuation higher than I had anticipated. In less than a week, I had received an offer for the full asking price, with completion some seven weeks later. Whitegates did an excellent job and kept me regularly informed.
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