• Amber Holt
    Amber Holt
  • Shane Stratford
    Shane Stratford
  • Andy Bassett
    Andy Bassett
  • Emily Tookey
    Emily Tookey
  • Sarah Jackson
    Sarah Jackson
  • Neil Wise
    Neil Wise
  • Emma Smith
    Emma Smith
  • Mitchell Harness
    Mitchell Harness
Established in 2012, the Royston office is in the Hertfordshire hometown of Managing Director Neil Wise. With Neils local knowledge and contacts, the Royston office quickly gained market share and became the leading Estate Agent in town. Thanks to its rail and road links Royston is another town on the up. Only a short drive from Cambridge, commuters can also get to London Kings Cross in under 40 minutes via direct trains from Royston station. Royston town has a rapidly improving high street and Read full description...is definitely an area worth investing in. As well as the town itself, the WellingtonWise office covers some stunning villages including Barrington, Melbourn, Fowlmere, Meldreth, Shepreth, Litlington, Bassingbourn, Barley and Chishill to name a few.
Wellington Wise

13 Kneesworth Street Royston
Hertfordshire
SG8 5AA

01763 294448

Dec 07,2016
Minithumbup
By:
Dec 07,2016
Featured Review
0 people found
this helpful
I can safely say that if Shane hadn't have been working at the Royston office we would still not be in our new house. He went above and beyond every day. Pleasure to do business with him....
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Comment on agent fees
We bought from WW so fees didn't apply!
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
Featured Review
1 people found
this helpful
We recently used Wellington Wise to sell our house, choosing them as the least stereotypical estate agent! Having never sold a property before Shane was happy to guide us through the whole process, and explained everything clearly. I was extremely impressed with how pro-active they were. Friday pictures were taken, Saturday morning we were sent the brochure for approval, Saturday afternoon we went live on Rightmove, but Shane had viewings lined up from their database already booked in for the Mo...
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Comment on agent fees
Fees good - same as other local agents, but I really feel they worked hard to earn it!
Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
Featured Review
0 people found
this helpful
Shane and his colleagues couldn't have been better in helping us with our house sale and purchase, he was open and communicative in the whole process and a pleasure to have them act as our sole selling agent...
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Comment on agent fees
Very competitive rates
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Sep 26,2016
Minithumbup
By:
Sep 26,2016
Featured Review
1 people found
this helpful
After being messed about and let down by a previous Royston agent I turned to Wellington Wise. I have to say I was totally impressed from the start. Before marketing any questions or queries from me were always promptly responded to - even in the middle of the night! (Thanks Neil)! Once on the market, I was kept informed of every enquiry, viewing appointments, questions from prospective buyers etc. After an offer was accepted, Shane was on the ball with chasing solicitors and other agents ...
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Comment on agent fees
Fees are reasonable .... and negotiable - rare these days!
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Sep 12,2016
Minithumbup
By:
Sep 12,2016
Featured Review
1 people found
this helpful
We are a property developer and recently sold 19 flats through Wellington Wise in Royston. They are one of the best agents we have used. We never had to chase for updates and were constantly updated as to the progress of the sales. Shane and Amber automatically chased buyers, mortgage providers and solicitors and gave us timely and precise updates. It is rare that this happens without constant chasing. An excellent agency with top staff who are highly professional....
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Comment on agent fees
Very competitive fees especially for the level of service provided
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Sep 04,2016
Minithumbup
By:
Sep 04,2016
2 people found
this helpful
Excellent service from initial valuation to final completion. I was kept informed at all stages and WW responded quickly to my questions and queries....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Aug 18,2016
Minithumbup
By:
Aug 18,2016
1 people found
this helpful
We have recently exchanged on a property with the help of Shane at Wellington wise. He was great throughout the process with frequent and clear communication. We had a few delays, outside of his control, and he worked hard to keep the process moving and to get us exchanged in a time frame we were happy with. We'd highly recommended Wellington wise!...
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Jul 08,2016
Minithumbup
By:
Jul 08,2016
1 people found
this helpful
All i can say is Andy from wellington Wise has been an absolute star. The selling of my parents house has been distressing because of the circumstances, but Andy has guided us through this sale. He has gone over and above to ensure a stress less sale. He has been understanding from start to finish. would i recommend Andy and his team , yes i certainly would. Thank you so much. Julie Clayden...
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Comment on agent fees
good
Was this helpful? Yes
Jun 30,2016
Minithumbup
By:
Jun 30,2016
1 people found
this helpful
Having used them for both our sale and purchase I can honestly say I feel they are the best estate agents I have used. Very fast to reply and every question answered. I will definitely be using them in the future. Highly recommended....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jun 28,2016
Minithumbup
By:
Jun 28,2016
1 people found
this helpful
Andy was the vendors estate agent when we purchased a house last month. Throughout the entire process he kept me in the loop and communicated with me on a level at all points. I always felt that he was being honest and truthful with me and I felt I could trust Andy. Even when the vendor became difficult he was able to assist and keep me firmly in the loop of delays. Would highly recommend Andy....
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Jun 27,2016
Minithumbup
By:
Jun 27,2016
1 people found
this helpful
We could not ask for a better service. We were helped out in every way possible even outside of what was considered their duty. Highly recommended!...
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Comment on agent fees
Very competitive
Was this helpful? Yes
Jun 07,2016
Minithumbup
By:
Jun 07,2016
1 people found
this helpful
Outstanding from the first day I walked into the office through to after completion (yes, they are still helping with odd bits, even now!). Shane, Amber, and Andy all did a superb job over a 5 month period. Always happy to listen and deal with any request we had, but also proactive. It was great to know that we never had to worry - very safe hands. Extremely professional and always full of energy and enthusiastic. Very well done guys. Would strongly recommend...
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Comment on agent fees
Good value
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May 30,2016
Minithumbup
By:
May 30,2016
1 people found
this helpful
After a slow start with a buyer that wasn't WellingtonWise cracked on after a revision of instruction and got the house viewed and sold in excellent time. The usual solicitor-related enquiries slowed the process but the team at WellingtonWise were on the case and considerably helped along the sale through to a satisfactory conclusion and for a decent and well-warned commission rate. Efficient in action and deed I would use again if I needed to....
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Comment on agent fees
Reasonable given the amount of work done and attention to detail.
Was this helpful? Yes
May 30,2016
Minithumbup
By:
May 30,2016
1 people found
this helpful
I highly recommend Wellington Wise. Heres why, from when I first made contact with them in August 2015 they have been fantastic. This is coming from someone who has high standards for customer service : ) It was a long process from start to finish (7 months) through no fault of WW, we had a unusual house with a very small garden for the size of the house. This plus a buyer who pulled out at the last minute. They therefore sold our house twice. They had a very anxious/persistent me on the phone o...
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Comment on agent fees
Good
Was this helpful? Yes
May 26,2016
Minithumbup
By:
May 26,2016
2 people found
this helpful
I would definitely recommend WellingtonWise. Andy has been extremly helpful during our recent purchase; his communication with us has been excellent which has reassured us throughout the process. Nothing was too much trouble and we can't thank him enough for his support....
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May 25,2016
Minithumbup
By:
May 25,2016
2 people found
this helpful
I found Wellington Wise to be very professional when dealing with our recent purchase. Andy Bassett was particularly helpful and went above and beyond the call of duty in order to help smooth along the process. I would highly recommend Wellington Wise....
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Comment on agent fees
Unknown
Was this helpful? Yes
Mar 22,2016
Minithumbup
By:
Mar 22,2016
3 people found
this helpful
We chose Wellington Wise from recommendations along with the professionalism and rates given during our first meetings with Shane. We sold and purchased through WW and found the process ran smoothly due to Amber's updates and liaison with the chain and solicitors and her determination to get it all complete by our agreed timelines....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Mar 18,2016
Minithumbup
By:
Mar 18,2016
2 people found
this helpful
We had tried to sell our property with about 6 different agents over the course of 4 years, putting it on and taking it off the market when it failed to reach a sensible price. We finally put it in the hands of WW and sold it. They were the only agents that did anything other than say drop the price. WW ran large newspaper ad,s took new pictures and phoned prospective buyers.They also kept us personaly informed on a weekly basis.I firmly beleive that if we had gone to them when we fist put it ...
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Comment on agent fees
Very competative
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
1 people found
this helpful
We have recently sold our house through Wellington Wise and have been very impressed by the service that we received. Shane Stratford handled all the viewings and negotiated the sale with a high degree of professionalism. The support that we received during the sale process, from both Shane Stratford and Amber Holt, exceeded our expectations. I would not hesitate to recommend Wellington Wise for the sale of a residential property....
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Comment on agent fees
The fees charged by Wellington Wise met our expectations.
Was this helpful? Yes
Feb 26,2016
Minithumbup
By:
Feb 26,2016
2 people found
this helpful
Having dealt with a number of local agents in the past, we were particularly impressed with the great service at Wellington Wise. Our agent Mr Stratford was conscientious to our search and held his position with the upmost Professionalism. We were kept abreast of developments in our sale/purchase regularly and we found the staff easy to talk to and reliable in their information. I would whole heartedly recommend the use of this agent....
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Comment on agent fees
Very Competitive fees
Was this helpful? Yes
Feb 25,2016
Minithumbup
By:
Feb 25,2016
3 people found
this helpful
The process of a buying a house is never an easy one to endure. However, the staff at Wellington Wise couldn't have been more helpful and accommodating. Whether at negotiation stage or awaiting completion, we were always kept informed and notified of any developments. Their expertise was always reassuring and they were the first estate agent I recommended to my best friend who is currently looking to purchase a new home....
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Was this helpful? Yes
Feb 25,2016
Minithumbup
By:
Feb 25,2016
4 people found
this helpful
I would heartily recommend Wellington Wise, Royston Office. From the initial meeting we knew we were dealing with a really professional outfit who would help to take as much stress as possible out of house buying and selling. Shane Stratford, manager at the Royston Office and our key contact, advised we market our house as an Open House event and this worked exceptionally well; with the interest Shane and his staff attracted to our house we had multiple people viewing on the Open Day with 2 coup...
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Comment on agent fees
Agents fees of 1% were in line with other Agents we contacted regarding this sale
Was this helpful? Yes
Feb 24,2016
Minithumbup
By:
Feb 24,2016
3 people found
this helpful
Fantastic agents! Always helpful and the communication was great. Replies to queries were always answered quickly. We particularly liked that they have a dedicated team to do the chasing once the chain was in place. We were given updates at least once a week. It's a shame there are no branches in the area we currently live in, otherwise we would definitely use them again. Thank you to Shane and Amber in particular....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 11,2016
Minithumbup
By:
Feb 11,2016
2 people found
this helpful
Amber is an absolute star. She succeeded where others would not in enabling this extremely complex and difficult sale to proceed to a satisfactory conclusion...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 04,2016
Minithumbup
By:
Feb 04,2016
2 people found
this helpful
Amber provided us with an excellent service on our sale. She was very professional and always had time to answer queries. Certainly a credit to the agency....
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Comment on agent fees
Better than most of the competitors.
Was this helpful? Yes
Jan 17,2016
Minithumbup
By:
Jan 17,2016
4 people found
this helpful
Wellington Wise were efficient throughout the buying process from viewing to completion, dealing promptly with our offer and doing their best to keep us informed as the legal process ticked along. There was a minor mix up with the solicitors being sent incorrect property particulars, but we were able to get this resolved before it caused any delays....
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Was this helpful? Yes
Jan 07,2016
Minithumbup
By:
Jan 07,2016
3 people found
this helpful
I cannot recommend this agent strongly enough! They have great local knowledge and are incredibly supportive and helpful; they really do help to take the stress out of a potentially difficult process. Wellington Wise both sold our old house and found our new one. They take the time to listen to and understand their clients' needs and provide a wonderful, professional, personal service!...
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Was this helpful? Yes
By: WellingtonWise
Jan 07, 2016
View all comments (1)
Thank you so much for your glowing review Jenna. It was a pleasure working for you, we all wish you the very best for the future.....
Oct 22,2015
Minithumbdown
By:
Oct 22,2015
0 people found
this helpful
I viewed a rental property with this agent, and put in an offer to rent the property, which they put to the owner (with another offer). I had to chase them for an update, including 4 unanswered calls. Eventually I found out that it's been let to someone else from looking on rightmove. They never bothered to call or email to say my offer wasn't successful. Terrible customer service!...
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What agent could do to change your mind?
Improve customer communications and feedback on offers.
Was this helpful? Yes
By: WellingtonWise
Oct 23, 2015
View all comments (2)
We have now identified the property and the applicant has been left voicemails to say that unfortunately they were unsuccessful. If they wish to contact us we will assist in any other properties we have available.....
Areas covered
  • SG8
  • SG9
  • CB22
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £172,750
  • Max: £333,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 18 0 9 0 0 1
Amber Holt Amber Holt
Sales Negotiator and Progressor
11 reviews

About Amber Amber joined the Royston team in 2014 when growth in local market share created the need for dedicated after sales care. From the point a sale is agreed Amber ensures that all parties are kept informe View full profile
Shane Stratford Shane Stratford
Branch Manager
18 reviews

About Shane Shane started his career in the busy Cambridge market, moving to WellingtonWise in 2012 as a senior sales negotiator where he quickly impressed us all. When we opened the third WellingtonWise branch i View full profile
Andy Bassett Andy Bassett
Office Manager
5 reviews

About Andy Andy returns to WellingtonWise bringing with him a decade of knowledge and experience in estate agency. Having previously worked for WellingtonWise in 2010 and within the highly competitive Cambridge View full profile
Emily Tookey Emily Tookey
Sales Negotiator
0 reviews

About Emily As a local, Emily has great knowledge of the Royston area, where she also owns her own rental properties. Emily often works at the weekend for WellingtonWise, conducting viewings and answering queries View full profile
Sarah Jackson Sarah Jackson
Sales Negotiator
0 reviews

About Sarah Having lived in and around Royston for most of her life, Sarah has a wealth of local knowledge and an in depth understanding of the sales process. You will find Sarah in the Royston office at weekends View full profile
Neil Wise Neil Wise
Managing Director
0 reviews

About Neil Founder, Owner & Managing Director. Having established WellingtonWise in 2005, Neil is active in all of the company's offices and supported by these key people and their teams. "When I founded We View full profile
Emma Smith Emma Smith
Sales Negotiator
1 reviews

About Emma Emma, who lives in Arrington near Royston, brings with her a wealth of local knowledge. Having played an important customer facing role at her family's successful business, Emma is ideally suited to View full profile
Mitchell Harness Mitchell Harness
Sales Negotiator
0 reviews

About Mitchell Living in Royston for 14 years and attending Primary, secondary and upper schools in the area Mitchell has developed an excellent knowledge of Royston and its surrounding areas. After leaving Sixth View full profile

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Last updated at 4:13 PM 22/01/2016 by allAgents

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Last updated at 4:13 PM 22/01/2016 by allAgents

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