• Sarah Johnson
    Sarah Johnson
  • Jacob Boorah
    Jacob Boorah
  • Darren Light
    Darren Light
  • Michaela Williams
    Michaela Williams
  • Sue  Anstead
    Sue Anstead
  • Robert Watson
    Robert Watson
  • Laura Smith
    Laura Smith
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders. Our significant sales success is across all price ranges and areas of the market and includes not only modest first time buyer homes but also land acquisitions, new build, equestrian property and some of the most prestigious homes in our area. Our team of some of the most experienced Read full description...property professionals in the industry, has a huge marketing budget, which, combined with the best of modern technology, ensures that our clients homes are viewed by the largest possible audience. However, we never lose sight of the fact that estate agency is a people business and, as you will find, the people at Warren Powell-Richards are welcoming, warm and friendly, yet exceptionally driven and focused about everything we do.
Warren Powell Richards

9 The Precinct, Headley Road Grayshott, Hindhead
Surrey
GU26 6LQ

Sales: 01428 604016 / Lets: 01428 600003
Nov 26,2017
Minithumbup
Michaela Williams
By: 'Lydia'
Nov 26,2017
4 people found
this helpful
Michaela in particular was a positive and focused agent, but I really appreciated that I could speak to any of the sales team and they would be able to support. Thanks for getting us over the line in the end!...
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Comment on agent fees
*
Was this helpful? Yes
By: TIm B
Nov 29, 2017
View all comments (1)
A note to thank you for picking us at WPR to act as your agent and also for your kind words about the Grayshott team and in particular Michaela. Very best wishes with your future plans. Regards, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 26,2017
Minithumbup
Laura Smith
By: 'Vanessa'
Nov 26,2017
5 people found
this helpful
Laura was helpful and professional during the purchasing process. She communicated well between parties and was available to answer questions and help when needed....
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Was this helpful? Yes
By: Tim B
Nov 29, 2017
View all comments (1)
Just a little note to thank you for the kind review of Laura at WPR in Grayshott and also to wish you well in your splendid new home. I hope you are very happy there. Regards and best wishes Tim B, Senior Partner, Warren Powell-Richards ...
Nov 22,2017
Minithumbup
Michaela Williams
Laura Smith
By: 'Amanda Pedder'
Nov 22,2017
6 people found
this helpful
I recently completed on the sale of my property and the staff at Warren Powell, Grayshott were instrumental in making the dream that I had 11 months ago become a reality! I was not the easiest of clients during the time it took to secure an offer on our property. The staff at Warren Powell were perceptive of my need to have regular feedback and ensured that I had one key person who would regularly link with me to give me feedback or keep me updated. Laura was a god send and kept me sane througho...
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Comment on agent fees
Fair and reasonable.
Was this helpful? Yes
By: Tim B
Nov 24, 2017
View all comments (1)
What a thoroughly charming and comprehensive review of the WPR Grayshott team and in particular Michaela and Laura, thank you very much. Very best wishes with your future plans and thanks also for picking us at WPR to market your home. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 20,2017
Minithumbup
Michaela Williams
Sarah Johnson
By: 'Kate'
Nov 20,2017
6 people found
this helpful
Sarah and Michaela have been amazing all the way through our first house purchase! Always approachable and willing to go to the property so that we could check something. Kept on top of the sale after our offer was accepted to make sure the sale went smoothly....
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Was this helpful? Yes
By: Tim B
Nov 24, 2017
View all comments (1)
Hi Kate, a note to thank you for your great review of Michaela and Sarah. We are very grateful to you and hope that you love your super new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 18,2017
Minithumbup
Michaela Williams
Laura Smith
By: 'SJ'
Nov 18,2017
6 people found
this helpful
I wouldn't hesitate to recommend WPR as agents, and individually, each member of staff has worked diligently and with integrity to see our sale through to its conclusion. WPR are extremely professional and all staff are affable, knowledgeable and courteous. I was hesitant about marketing my property, but I've been so pleasantly surprised and I would happily recommend the Grayshott team to anyone....
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Comment on agent fees
Competitive in the market. I met with three agents and WPR fees were the lowest.
Was this helpful? Yes
By: Tim B
Nov 24, 2017
View all comments (1)
What a thoughtful and kind review of the WPR Grayshott team. We are very grateful to you for sharing your thoughts and also for your business. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 08,2017
Minithumbup
Darren Light
Michaela Williams
By: 'Nigel'
Nov 08,2017
5 people found
this helpful
Darren and Michaela were the ultimate professionals in ensuring that the sale of our property was completed to the timescales set out. An excellent service from the whole team particularly late on in the process when there were issues with the buyer delaying the exchange of contracts....
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Was this helpful? Yes
By: Tim B
Nov 09, 2017
View all comments (1)
Just a little note to thank you for your kind review of WPR Grayshott and in particular Michaela and Darren. We really appreciate you sharing your thoughts. Thank you too for picking us at WPR to act as your Estate Agent. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Oct 05,2017
Minithumbup
Darren Light
By: 'Executor'
Oct 05,2017
7 people found
this helpful
Darren was 100% professional from the initial valuation to the eventual conclusion. He was always very diplomatic, communicated well with all parties and kept all parties informed. He and his team were always friendly and helpful. The sale process was not smooth because of factors outside of Darren's control but I would not hesitate to utilise Darren again....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Oct 08, 2017
View all comments (1)
Hello and thank you for taking a few minutes to write your kind and flattering review about my colleague Darren at WPR Grayshott. We are very grateful to you. Thank you too for picking and trusting us at WPR to act as your Estate Agent. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-RIchards ...
Sep 25,2017
Minithumbup
Darren Light
Sarah Johnson
By: 'Sal'
Sep 25,2017
5 people found
this helpful
WPR were exceptionally efficient and professional, enabling us to get on the market quickly. We were inundated with viewers, making a very positive start and gained an offer within days. I would thoroughly recommend them....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Sep 25, 2017
View all comments (1)
What a great review of the Grayshott team, it's great to hear that their proactive approach worked well for you. Thank you too for picking us to act as your agent. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Sep 21,2017
Minithumbup
Darren Light
Michaela Williams
By: 'Piers Johnson-Hill'
Sep 21,2017
4 people found
this helpful
Everyone at WPR in Grayshott has been fantastic. As I was overseas, they looked after every aspect of my house sale for me. I was always kept up to date with proceedings. The team are extremely friendly, enthusiastic and very good at their jobs. I would highly recommend them all....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Sep 25, 2017
View all comments (1)
Just a little note to thank you for your kind words regarding the team at WPR Grayshott. We are very appreciative as we are for your decision to pick us to act as your agent. Very best wishes with your future plans. Regards Tim B, Senior Partner, Warren Powell-Richards ...
Sep 14,2017
Minithumbup
Laura Smith
By: 'Tara'
Sep 14,2017
6 people found
this helpful
Laura was our main contact from initial house viewing to exhange. She was efficient, attentive and great at liaising with all parties of the chain to ensure we exchanged on time. She's been a pleasure to work with, always cheery and friendly and able to provide detailed updates during the sales process. Thank you Laura! We are looking forward to moving next week!...
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Was this helpful? Yes
By: Tim B
Sep 14, 2017
View all comments (1)
Hello and thank you for the smashing review regarding Laura at WPR Grayshott, it is much appreciated. I hope you love your new home, regards and best wishes Tim B, Senior Partner, Warren Powell-Richards ...
Sep 13,2017
Minithumbup
Laura Smith
By: 'Robbo'
Sep 13,2017
9 people found
this helpful
We cannot thank Laura enough,her communication skills during at times a very stressful period was absolutely first class.She kept everyone informed on a daily basis.Laura is certainly an asset to WPR. The whole company from Darren downwards are very helpful and are a pleasure to deal with....
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Comment on agent fees
We feel that the fees are more than fair.
Was this helpful? Yes
By: Tim B
Sep 13, 2017
View all comments (1)
Hi Robbo, just a little note to thank you for your review of Laura and also the mention of office Partner Darren Light. We are very grateful to you as we are for your instructions to act as your agent. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Sep 12,2017
Minithumbup
Laura Smith
Darren Light
By: 'Jonathan Ralston'
Sep 12,2017
8 people found
this helpful
This has to be the best estate agent in the UK. Laura, Michaela, Sarah, Robert, Darren all played their parts....
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Comment on agent fees
Very good, Goodness, they worked very hard for their commission. Don't know how you would get this kind of personal service with a cheap on-line agency. You get what you pay for!!!
Was this helpful? Yes
By: Tim B
Sep 13, 2017
View all comments (1)
What a fantastic review of our little Company mentioning Laura, Michaela, Sarah, Robert and Darren, thank you very much. Also your thoughts on the difference between our offering and the online options are very welcome. I am delighted that everything went well and wish you all the best wish your future plans. Regards and best wishes Tim B ...
Aug 24,2017
Minithumbup
Michaela Williams
By: 'Charlotte and Iain Grimes'
Aug 24,2017
7 people found
this helpful
From the moment we met Darren we new he was the agent to go with, out of all the local agents we tried they were truly the ones I warmed to. The presentation was wonderful and he's non pushy approach and friendlyness was nice to come across. The service from start to finish was second to none. We have nothing but good to say about the agents on both selling our property with them to also buying from them. All the staff are wonderful,very polite and they were always a pleasure to deal with. Miche...
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Comment on agent fees
A very competitive rate.
Was this helpful? Yes
By: Tim B
Aug 29, 2017
View all comments (1)
What a kind and generous review of Darren and his team. Thank you very much and very best wishes with your future plans. Regards, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 24,2017
Minithumbup
Michaela Williams
By: 'Iain Grimes'
Aug 24,2017
6 people found
this helpful
Michaela was an absolute pleasure to deal with at all times with the sale of my property, professional, helpful and more importantly call back when she said she would....
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Comment on agent fees
I feel the agents fees was worth every penny, dealing with a professional agent.
Was this helpful? Yes
By: Tim B
Aug 29, 2017
View all comments (1)
Hi Iian, thank you very much for the kind review of Michaela and also for picking us to act as your agent. We do appreciate it. It's good to hear that we are returning phone calls promptly, Nothing is more frustrating than someone not calling you back when they said they would. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 04,2017
Minithumbup
Michaela Williams
By: 'Mr & Mrs White'
Aug 04,2017
6 people found
this helpful
We have used WPR for our previous sale 2014, and an 8 month rental. Now we have our most recent sale for which we received full asking price which has gone very smoothly....
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Comment on agent fees
OK
Was this helpful? Yes
By: Tim B
Aug 05, 2017
View all comments (1)
A note to thank you both for being such great clients of our Company and for your business and trust. We really appreciate it. Thank you too for taking the time to share your experience on this review site. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 04,2017
Minithumbup
Michaela Williams
By: 'hayward'
Aug 04,2017
7 people found
this helpful
As first time buyers this was all very new, however Michaela and the team at Warren Powell Richards made the process really understandable (more so than the solicitors!!) Michaela was clear and precise in all communication and her colleagues would always pass messages onto her should she not be available. There is huge value in a conscientious team and I will recommend Michaela and her team to anyone buying or selling in the area. Thank you....
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Was this helpful? Yes
By: Tim B
Aug 05, 2017
View all comments (1)
Just a little note to say thank you for the kind words regarding Michaela at WPR Grayshott. It such an exciting time when you buy your first home and we all hope you will be very happy. Best wishes for the future and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jul 08,2017
Minithumbup
Laura Smith
By: 'Mr Sutton'
Jul 08,2017
9 people found
this helpful
As buyers, Laura kept us updated every step of the way and we were really impressed with how she networked across our chain to ensure that we progressed to completion smoothly. We were so impressed that when we come to sell our property we will come back to Warren Powell Richards to market the property....
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Was this helpful? Yes
By: Tim B
Jul 10, 2017
View all comments (1)
Hello Mr Sutton, just a little note to thank you for writing your review of Laura at WPR Grayshott. We are very grateful to you for sharing your thoughts. I hope you are very happy with your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jun 16,2017
Minithumbup
Darren Light
By: 'Jo'
Jun 16,2017
4 people found
this helpful
Darren has been very supportive and helpful throughout the process of selling my parents house. He seemed to find buyers out of thin air and we were lucky to receive several offers on the house . Unfortunately it took some time to get a sale to go through due to sheer bad luck but Darren did not give up or lose interest and was always straight back into finding more buyers after a set back . He always gave sound advice and kept me sane throughout. Laura was also very helpful during the final st...
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Comment on agent fees
WPR charged a reasonable fee and were open to a degree of negotiation. In my case I definitely feel I got value for money
Was this helpful? Yes
By: Tim B
Jun 19, 2017
View all comments (1)
Hi Jo, thank you very much for your supportive and kind review featuring Darren and his colleague Laura at WPR Grayshott. It was very good of you. Thank you too for picking us to act as your agent regarding your parents home. We appreciate your business. Very best wishes and regards, Tim B, Senior Partner,Warren Powell-Richards ...
Jun 13,2017
Minithumbup
Michaela Williams
Darren Light
By: 'Charlotte S'
Jun 13,2017
5 people found
this helpful
Michaela is an absolute asset to Warren Powell-Richards. She was the first person I met from WPR and the reason I chose them to market our property. Throughout a very stressful transaction, she was incredibly helpful, very supportive and always available. Her knowledge of the market is excellent and I found her advice to be insightful and helpful. We both sold our house and bought our next property through WPR. Michaela was absolutely fantastic throughout the process; I wholeheartedly would...
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Comment on agent fees
Fair.
Was this helpful? Yes
By: Tim B
Jun 14, 2017
View all comments (1)
Hello and thank you so much for your fantastic review of the wonderful Michaela and also for being such a great supporter and client of our company. We really appreciate both your review and your business. Very good luck in your super new home, regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jun 02,2017
Minithumbup
Darren Light
By: 'Bob Cardona'
Jun 02,2017
5 people found
this helpful
Calm collected and always helpful, gets on with matters in hand and never fails to act. Knows the market and area really well....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jun 02, 2017
View all comments (1)
Hi Mr Cardona, thanks very much for the review. Short, succinct and just what the doctor ordered. We are very grateful to you. Thank too of course, for picking our company to act as your agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
May 31,2017
Minithumbup
Michaela Williams
By: 'David Humphreys'
May 31,2017
5 people found
this helpful
Mainly dealt with Michaela, always very helpful and approachable, answered any queries promptlyand kept me informed of progress. A real asset to your company....
read full review
Was this helpful? Yes
By: Tim B
Jun 01, 2017
View all comments (1)
Hi Mr Humphreys, thank you very much for writing a review about the wonderful Michaela, she is indeed a great asset to our company, much appreciated. I hope you are very happy in your new home. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
May 10,2017
Minithumbup
Robert Watson
Darren Light
By: 'penfold 2'
May 10,2017
5 people found
this helpful
Recently sold my house in Grayshott and would like to thank Darren, Robert and the rest of the team for their hard work and patience during a far from easy sale. Difficult buyer and other circumstances meant a lot of stress all round. Darren was instrumental in getting us over the line ! Robert was very helpful in copying urgent documents for solicitors and also during the viewings. I would have no hesitation in recommending Grayshott branch to friends and work colleagues. I tried online but wen...
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Comment on agent fees
Very reasonable and fair in the circumstances.
Was this helpful? Yes
By: Tim B
May 11, 2017
View all comments (1)
A little note to thank you very much for the review featuring my business Partner Darren Light and his colleague Robert. We are very grateful to you and I am delighted that after all the ups and down you reached a satisfactory conclusion. Thank you too for giving us the opportunity after you foray into online estate agents. I am pleased we showed our worth. Very best wishes and good luck with your future plans, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 26,2017
Minithumbup
Michaela Williams
Robert Watson
By: 'Patrick'
Apr 26,2017
4 people found
this helpful
Very happy with Warren Powell Richards - patient, professional and helpful. Moving house is never straightforward and this wasn't the easiest of sales so we appreciate Michaela and Robert's ability to diffuse tension and facilitate the process. Thank you !...
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Comment on agent fees
They're worth it !
Was this helpful? Yes
By: Tim B
May 02, 2017
View all comments (1)
Thank you for your review of Michaela and Robert at WPR Grayshott. We are very grateful to you as we are for your kind instructions to act as your agent in the first place. I hope that all goes well with your future plans, regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards. ...
Apr 26,2017
Minithumbup
Michaela Williams
Darren Light
By: 'W. Carroll'
Apr 26,2017
7 people found
this helpful
WPR were fantastic and professional every step of the way. I wanted a proactive agent that would gain a fast sale at the right price and I was not disappointed. Their staff kept me informed at every stage and were active in ensuring the sale went smoothly. We originally had the property on with another local agent and were extremely disappointed. WPR restored our faith in the sales process. I wouldn't hesitate in using them again....
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Comment on agent fees
Their fees were in line with other agents in the area, however their service was far superior.
Was this helpful? Yes
By: Tim B
May 02, 2017
View all comments (1)
Thank you very much for your review and also for giving our Agency a go after having a difficult experience with one of our competitors. I am very pleased that we managed to live up to your expectations. Very best wishes with your future plans, regards, Tim B, Senior partner, Warren Powell-Richards ...
Apr 26,2017
Minithumbup
Sarah Johnson
Michaela Williams
By: 'Mr Cox'
Apr 26,2017
3 people found
this helpful
We got our new house for a great price thanks to WPR Grayshott, really please with the service we received....
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Was this helpful? Yes
By: Tim B
May 02, 2017
View all comments (1)
Hi Mr Cox - I am delighted that you are pleased with your new home and hope that you will be very happy there. Thanks very much for your review. Regards and best wishes Tim B, Senior Partner, Warren Powell-Richards ...
Apr 26,2017
Minithumbup
Darren Light
Michaela Williams
By: 'Andrea Moffatt'
Apr 26,2017
2 people found
this helpful
This was the smoothest property sale I have ever made - and I have made many over my lifetime! Darren and Michaela handled this whole transaction in the most professional manner and never failed to keep me in the loop with every detail. I would have no hesitation in recommending them to anyone planning to sell a property....
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Comment on agent fees
I thought the agent's fees were absolutely fair and right for the work they put into this transaction. They worked very hard to make it happen quickly which is exactly what I wanted.
Was this helpful? Yes
By: Tim B
May 02, 2017
View all comments (1)
Hi Andrea Thank you very much for the great review featuring Darren and Michaela at WPR Grayshott - it is very good of you. Thank you also for picking us to act as your agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 25,2017
Minithumbup
Michaela Williams
Robert Watson
By: 'Tanya van Zyst'
Apr 25,2017
5 people found
this helpful
WPR is a great little independent estate agent. The staff really look after their customers and they go the extra mile to support them, especially when things are not going great. To say the sale was traumatic is a bit of an understatement but Michaela kept me sane throughout with her calm demeanour and her good advice. Definitely recommend WPR to sell your house through....
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Comment on agent fees
Very reasonable. Not Purple Bricks but honestly I think you get what you pay for.
Was this helpful? Yes
By: Tim B
May 02, 2017
View all comments (1)
Just a little note to thank you for sharing your kind words regarding Michaela at WPR Grayshott - we are very grateful to you. Thank you also for your instructions to act as your agent too. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 19,2017
Minithumbdown
Michaela Williams
Darren Light
By: 'Devonlife'
Apr 19,2017
4 people found
this helpful
Warren Powell Richards, worked extremely hard In Selling my recent home in Headley Down. Due to the exit of Brexit I lost an excellent sale and had to start the process over again. We worked together and I had ever faith in the whole team. Special thanks to Michaela who works both doing viewing and focused behind the scenes....
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Comment on agent fees
Represent good value for money
Was this helpful? Yes
By: Tim B
Apr 19, 2017
View all comments (1)
Hello and thank you both for the kind review of Darren and Michaela but also for instructing us to act as your agent in the first place. I am sorry that BREXIT put a wobble in your move but I am pleased that we got there in the end. Very good luck with your future plans, regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 15,2017
Minithumbup
Michaela Williams
Darren Light
By: 'Tony'
Apr 15,2017
4 people found
this helpful
Excellent service from Michaela & Darren. Michaela was exceptional at keeping us informed and reassured for what was a difficult purchase due to issues outside of their control. We were very warmly greeted when we arrived to collect the keys. We have confidence that Warren-Powell Richards will be very approachable to us in helping us learn about the new district that we have moved to....
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Comment on agent fees
Very Good
Was this helpful? Yes
By: Tim B
Apr 18, 2017
View all comments (1)
Hello Toni, and thank you so much for the great review of Darren and Michaela. I hope you are very happy in your new home and enjoy life in Grayshott. It is a super area and I'm sure you will. Very best wishes to you and for the future, regards, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 05,2017
Minithumbup
Michaela Williams
By: 'Sue & Dave Whillier'
Apr 05,2017
4 people found
this helpful
We were extremely please with the service and general help that we received from michaela she is very professional and great to deal with. We would recommend the staff at your Grayshott office as they have all been most helpful over the long time it took to complete. Thank You. Sue and Dave Whillier...
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Comment on agent fees
The Agents fees were fair and competitive with the market.
Was this helpful? Yes
By: Tim B
Apr 06, 2017
View all comments (1)
Hi Sue & Dave, just a little note to thank you both for your supportive review featuring Michaela and her colleagues at WPR Grayshott. Thanks too for picking and trusting us to act as your agent, we do appreciate it. Very best wishes with your future plans. Regards, Tim B, Senior Partner, Warren Powell-Richards ...
Areas covered
  • GU26
  • GU35
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £63,000
  • Max: £940,000

Letting
  • Min: £0
  • Max: £600,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
23 0 35 0 89 1 46 0 2 0
Sarah Johnson Sarah Johnson
Sales & Administration
10 reviews

About Sarah No description set View full profile
Jacob Boorah Jacob Boorah
Lettings Manager
30 reviews

About Jacob No description set View full profile
Darren Light Darren Light
Partner
66 reviews

About Darren No description set View full profile
Michaela Williams Michaela Williams
Assistant Manager / Senior Sales Negotiator
61 reviews

About Michaela No description set View full profile
Sue  Anstead Sue Anstead
Sales Negotiator
1 reviews

About Sue No description set View full profile
Robert Watson Robert Watson
Sales Negotiator
4 reviews

About Robert No description set View full profile
Laura Smith Laura Smith
Sales Negotiator
7 reviews

About Laura No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 9:37 AM 14/03/2017 by allAgents

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email t.buxton@wprhomes.co.uk. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 9:37 AM 14/03/2017 by allAgents

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