• Sarah Johnson
    Sarah Johnson
  • Jacob Boorah
    Jacob Boorah
  • Darren Light
    Darren Light
  • Michaela Williams
    Michaela Williams
  • Sue  Anstead
    Sue Anstead
  • Robert Watson
    Robert Watson
  • Laura Smith
    Laura Smith
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders. Our significant sales success is across all price ranges and areas of the market and includes not only modest first time buyer homes but also land acquisitions, new build, equestrian property and some of the most prestigious homes in our area. Our team of some of the most experienced Read full description...property professionals in the industry, has a huge marketing budget, which, combined with the best of modern technology, ensures that our clients homes are viewed by the largest possible audience. However, we never lose sight of the fact that estate agency is a people business and, as you will find, the people at Warren Powell-Richards are welcoming, warm and friendly, yet exceptionally driven and focused about everything we do.
Warren Powell Richards

9 The Precinct, Headley Road Grayshott, Hindhead
Surrey
GU26 6LQ

Sales: 01428 604016 / Lets: 01428 600003
Aug 04,2017
Minithumbup
Michaela Williams
By: 'Mr & Mrs White'
Aug 04,2017
3 people found
this helpful
We have used WPR for our previous sale 2014, and an 8 month rental. Now we have our most recent sale for which we received full asking price which has gone very smoothly....
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Comment on agent fees
OK
Was this helpful? Yes
By: Tim B
Aug 05, 2017
View all comments (1)
A note to thank you both for being such great clients of our Company and for your business and trust. We really appreciate it. Thank you too for taking the time to share your experience on this review site. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 04,2017
Minithumbup
Michaela Williams
By: 'hayward'
Aug 04,2017
4 people found
this helpful
As first time buyers this was all very new, however Michaela and the team at Warren Powell Richards made the process really understandable (more so than the solicitors!!) Michaela was clear and precise in all communication and her colleagues would always pass messages onto her should she not be available. There is huge value in a conscientious team and I will recommend Michaela and her team to anyone buying or selling in the area. Thank you....
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Was this helpful? Yes
By: Tim B
Aug 05, 2017
View all comments (1)
Just a little note to say thank you for the kind words regarding Michaela at WPR Grayshott. It such an exciting time when you buy your first home and we all hope you will be very happy. Best wishes for the future and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jul 08,2017
Minithumbup
Laura Smith
By: 'Mr Sutton'
Jul 08,2017
6 people found
this helpful
As buyers, Laura kept us updated every step of the way and we were really impressed with how she networked across our chain to ensure that we progressed to completion smoothly. We were so impressed that when we come to sell our property we will come back to Warren Powell Richards to market the property....
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Was this helpful? Yes
By: Tim B
Jul 10, 2017
View all comments (1)
Hello Mr Sutton, just a little note to thank you for writing your review of Laura at WPR Grayshott. We are very grateful to you for sharing your thoughts. I hope you are very happy with your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jun 16,2017
Minithumbup
Darren Light
By: 'Jo'
Jun 16,2017
3 people found
this helpful
Darren has been very supportive and helpful throughout the process of selling my parents house. He seemed to find buyers out of thin air and we were lucky to receive several offers on the house . Unfortunately it took some time to get a sale to go through due to sheer bad luck but Darren did not give up or lose interest and was always straight back into finding more buyers after a set back . He always gave sound advice and kept me sane throughout. Laura was also very helpful during the final st...
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Comment on agent fees
WPR charged a reasonable fee and were open to a degree of negotiation. In my case I definitely feel I got value for money
Was this helpful? Yes
By: Tim B
Jun 19, 2017
View all comments (1)
Hi Jo, thank you very much for your supportive and kind review featuring Darren and his colleague Laura at WPR Grayshott. It was very good of you. Thank you too for picking us to act as your agent regarding your parents home. We appreciate your business. Very best wishes and regards, Tim B, Senior Partner,Warren Powell-Richards ...
Jun 13,2017
Minithumbup
Michaela Williams
Darren Light
By: 'Charlotte S'
Jun 13,2017
4 people found
this helpful
Michaela is an absolute asset to Warren Powell-Richards. She was the first person I met from WPR and the reason I chose them to market our property. Throughout a very stressful transaction, she was incredibly helpful, very supportive and always available. Her knowledge of the market is excellent and I found her advice to be insightful and helpful. We both sold our house and bought our next property through WPR. Michaela was absolutely fantastic throughout the process; I wholeheartedly would...
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Comment on agent fees
Fair.
Was this helpful? Yes
By: Tim B
Jun 14, 2017
View all comments (1)
Hello and thank you so much for your fantastic review of the wonderful Michaela and also for being such a great supporter and client of our company. We really appreciate both your review and your business. Very good luck in your super new home, regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jun 02,2017
Minithumbup
Darren Light
By: 'Bob Cardona'
Jun 02,2017
4 people found
this helpful
Calm collected and always helpful, gets on with matters in hand and never fails to act. Knows the market and area really well....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jun 02, 2017
View all comments (1)
Hi Mr Cardona, thanks very much for the review. Short, succinct and just what the doctor ordered. We are very grateful to you. Thank too of course, for picking our company to act as your agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
May 31,2017
Minithumbup
Michaela Williams
By: 'David Humphreys'
May 31,2017
4 people found
this helpful
Mainly dealt with Michaela, always very helpful and approachable, answered any queries promptlyand kept me informed of progress. A real asset to your company....
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Was this helpful? Yes
By: Tim B
Jun 01, 2017
View all comments (1)
Hi Mr Humphreys, thank you very much for writing a review about the wonderful Michaela, she is indeed a great asset to our company, much appreciated. I hope you are very happy in your new home. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
May 10,2017
Minithumbup
Robert Watson
Darren Light
By: 'penfold 2'
May 10,2017
4 people found
this helpful
Recently sold my house in Grayshott and would like to thank Darren, Robert and the rest of the team for their hard work and patience during a far from easy sale. Difficult buyer and other circumstances meant a lot of stress all round. Darren was instrumental in getting us over the line ! Robert was very helpful in copying urgent documents for solicitors and also during the viewings. I would have no hesitation in recommending Grayshott branch to friends and work colleagues. I tried online but wen...
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Comment on agent fees
Very reasonable and fair in the circumstances.
Was this helpful? Yes
By: Tim B
May 11, 2017
View all comments (1)
A little note to thank you very much for the review featuring my business Partner Darren Light and his colleague Robert. We are very grateful to you and I am delighted that after all the ups and down you reached a satisfactory conclusion. Thank you too for giving us the opportunity after you foray into online estate agents. I am pleased we showed our worth. Very best wishes and good luck with your future plans, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 26,2017
Minithumbup
Michaela Williams
Robert Watson
By: 'Patrick'
Apr 26,2017
4 people found
this helpful
Very happy with Warren Powell Richards - patient, professional and helpful. Moving house is never straightforward and this wasn't the easiest of sales so we appreciate Michaela and Robert's ability to diffuse tension and facilitate the process. Thank you !...
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Comment on agent fees
They're worth it !
Was this helpful? Yes
By: Tim B
May 02, 2017
View all comments (1)
Thank you for your review of Michaela and Robert at WPR Grayshott. We are very grateful to you as we are for your kind instructions to act as your agent in the first place. I hope that all goes well with your future plans, regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards. ...
Apr 26,2017
Minithumbup
Michaela Williams
Darren Light
By: 'W. Carroll'
Apr 26,2017
7 people found
this helpful
WPR were fantastic and professional every step of the way. I wanted a proactive agent that would gain a fast sale at the right price and I was not disappointed. Their staff kept me informed at every stage and were active in ensuring the sale went smoothly. We originally had the property on with another local agent and were extremely disappointed. WPR restored our faith in the sales process. I wouldn't hesitate in using them again....
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Comment on agent fees
Their fees were in line with other agents in the area, however their service was far superior.
Was this helpful? Yes
By: Tim B
May 02, 2017
View all comments (1)
Thank you very much for your review and also for giving our Agency a go after having a difficult experience with one of our competitors. I am very pleased that we managed to live up to your expectations. Very best wishes with your future plans, regards, Tim B, Senior partner, Warren Powell-Richards ...
Apr 26,2017
Minithumbup
Sarah Johnson
Michaela Williams
By: 'Mr Cox'
Apr 26,2017
3 people found
this helpful
We got our new house for a great price thanks to WPR Grayshott, really please with the service we received....
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Was this helpful? Yes
By: Tim B
May 02, 2017
View all comments (1)
Hi Mr Cox - I am delighted that you are pleased with your new home and hope that you will be very happy there. Thanks very much for your review. Regards and best wishes Tim B, Senior Partner, Warren Powell-Richards ...
Apr 26,2017
Minithumbup
Darren Light
Michaela Williams
By: 'Andrea Moffatt'
Apr 26,2017
2 people found
this helpful
This was the smoothest property sale I have ever made - and I have made many over my lifetime! Darren and Michaela handled this whole transaction in the most professional manner and never failed to keep me in the loop with every detail. I would have no hesitation in recommending them to anyone planning to sell a property....
read full review
Comment on agent fees
I thought the agent's fees were absolutely fair and right for the work they put into this transaction. They worked very hard to make it happen quickly which is exactly what I wanted.
Was this helpful? Yes
By: Tim B
May 02, 2017
View all comments (1)
Hi Andrea Thank you very much for the great review featuring Darren and Michaela at WPR Grayshott - it is very good of you. Thank you also for picking us to act as your agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 25,2017
Minithumbup
Michaela Williams
Robert Watson
By: 'Tanya van Zyst'
Apr 25,2017
5 people found
this helpful
WPR is a great little independent estate agent. The staff really look after their customers and they go the extra mile to support them, especially when things are not going great. To say the sale was traumatic is a bit of an understatement but Michaela kept me sane throughout with her calm demeanour and her good advice. Definitely recommend WPR to sell your house through....
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Comment on agent fees
Very reasonable. Not Purple Bricks but honestly I think you get what you pay for.
Was this helpful? Yes
By: Tim B
May 02, 2017
View all comments (1)
Just a little note to thank you for sharing your kind words regarding Michaela at WPR Grayshott - we are very grateful to you. Thank you also for your instructions to act as your agent too. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 19,2017
Minithumbdown
Michaela Williams
Darren Light
By: 'Devonlife'
Apr 19,2017
4 people found
this helpful
Warren Powell Richards, worked extremely hard In Selling my recent home in Headley Down. Due to the exit of Brexit I lost an excellent sale and had to start the process over again. We worked together and I had ever faith in the whole team. Special thanks to Michaela who works both doing viewing and focused behind the scenes....
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Comment on agent fees
Represent good value for money
Was this helpful? Yes
By: Tim B
Apr 19, 2017
View all comments (1)
Hello and thank you both for the kind review of Darren and Michaela but also for instructing us to act as your agent in the first place. I am sorry that BREXIT put a wobble in your move but I am pleased that we got there in the end. Very good luck with your future plans, regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 15,2017
Minithumbup
Michaela Williams
Darren Light
By: 'Tony'
Apr 15,2017
4 people found
this helpful
Excellent service from Michaela & Darren. Michaela was exceptional at keeping us informed and reassured for what was a difficult purchase due to issues outside of their control. We were very warmly greeted when we arrived to collect the keys. We have confidence that Warren-Powell Richards will be very approachable to us in helping us learn about the new district that we have moved to....
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Comment on agent fees
Very Good
Was this helpful? Yes
By: Tim B
Apr 18, 2017
View all comments (1)
Hello Toni, and thank you so much for the great review of Darren and Michaela. I hope you are very happy in your new home and enjoy life in Grayshott. It is a super area and I'm sure you will. Very best wishes to you and for the future, regards, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 05,2017
Minithumbup
Michaela Williams
By: 'Sue & Dave Whillier'
Apr 05,2017
4 people found
this helpful
We were extremely please with the service and general help that we received from michaela she is very professional and great to deal with. We would recommend the staff at your Grayshott office as they have all been most helpful over the long time it took to complete. Thank You. Sue and Dave Whillier...
read full review
Comment on agent fees
The Agents fees were fair and competitive with the market.
Was this helpful? Yes
By: Tim B
Apr 06, 2017
View all comments (1)
Hi Sue & Dave, just a little note to thank you both for your supportive review featuring Michaela and her colleagues at WPR Grayshott. Thanks too for picking and trusting us to act as your agent, we do appreciate it. Very best wishes with your future plans. Regards, Tim B, Senior Partner, Warren Powell-Richards ...
Mar 23,2017
Minithumbup
Jacob Boorah
By: 'Zara'
Mar 23,2017
4 people found
this helpful
I dealt with Jacob to find a rental property. He has always been very responsive, even on his days off! He is polite and has gone out of his way to help me with my property. Having dealt with other agents I can honestly say the service at Warren Powell is very personal and I will definitely be using them as my preferred agent on the future....
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Comment on agent fees
Agents fees are reasonable
Was this helpful? Yes
By: Tim B
Mar 24, 2017
View all comments (1)
Hi Zara, thanks for the lovely review of Jacob. He is a fine fellow so it's great to se him getting this recognition. I hope you are very happy in your new home, regards, Tim B, Senior Partner Warren Powell-Richards ...
Mar 01,2017
Minithumbup
Michaela Williams
Darren Light
By: 'Grayshott seller'
Mar 01,2017
7 people found
this helpful
Having recently sold through the grayshott office I cannot thank Michaela and Darren enough for helping with my sale. I had previously been on with another agent and I did not feel they were working in my best interest. Darren initially valued the house and I took his advise on board, Michaela handled the negotiations and handled the sale herself right through to completion. The sale had its ups and downs and the this is the most stressful time of my life moments but ultimately we got the result...
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Comment on agent fees
In line with other agents
Was this helpful? Yes
By: Tim B
Mar 01, 2017
View all comments (1)
Hello and thank you for picking us at WPR to act as your agent and also for your kind words regarding Darren, Michaela and their colleagues in the Grayshott team. I am please that we got you a good result and wish you all the best in your new home. I hope you will be very happy there, regards, Tim B, Senior Partner, Warren Powell-Richards ...
Feb 17,2017
Minithumbup
Darren Light
Sue Anstead
By: '6a Vision Homes'
Feb 17,2017
4 people found
this helpful
Truly professional agent with huge experience in the area. WPR acted on 4 properties in Liphook. We were updated regularly, only viable buyers were proposed and all 4 sales went through as planned and we have 4 very happy buyers. The most straightforward sales process we have had in 10 years....
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Comment on agent fees
Good value
Was this helpful? Yes
By: Tim B
Feb 17, 2017
View all comments (1)
Hello and thank you for the super review of Darren and Sue and also for being such a valued and supportive client of our company. I am well aware that we have plenty of competitors so it is much appreciated that you picked and trusted us to act as your agent. I am delighted the transactions went smoothly. Very best wishes and regards, Tim B, Senior Partner,Warren Powell-Richards ...
Dec 23,2016
Minithumbup
Michaela Williams
Darren Light
By: 'Richard Vardy'
Dec 23,2016
5 people found
this helpful
I am delighted to be able to offer a review of Warren Powell Richards who successfully sold our property in Grayshott. Our principal contact was Michaela Williams and I only have very positive comments to make in all aspects of her sale negotiations and the eventual completion. The sale time was long as a result of market conditions ,but Michaels kept in close contact and was always on our case. Darleen Light was our fist contact and at times we negotiated arrangements with both him and Michael...
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Comment on agent fees
Fees were very fair,especially given the protracted nature of the sale.
Was this helpful? Yes
By: Tim B
Dec 27, 2016
View all comments (1)
Hello Richard and happy Christmas to you and your family, just a little note to thank you for using us here at WPR to act as your agent and also for writing your kind review featuring Darren and Michaela. We are very grateful to you. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Dec 19,2016
Minithumbup
Darren Light
Sarah Johnson
By: 'Matt North'
Dec 19,2016
4 people found
this helpful
I was very impressed with both Sarah and Darren's professionalism during the course of selling my apartment. They were always very communicative, kind during what can be an emotional time and their guidance and help was very much appreciated....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Dec 20, 2016
View all comments (1)
Hi Matt, just a little note to say thank you for your supportive review featuring my colleagues Darren and Sarah. They are a great team so it's good to see this appreciation. Thank you too for picking us here at WPR to act as your agent. Best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Dec 16,2016
Minithumbup
Darren Light
By: 'Philippa Hindhead'
Dec 16,2016
5 people found
this helpful
Darren and Lisa in Grayshott were as always, professional and efficient .The purchase of the flat was 4 weeks from offer to completion!. I would not hesitate to recommend this team. Many Thanks....
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Was this helpful? Yes
By: Tim B
Dec 20, 2016
View all comments (1)
Hi Philippa, thanks very much for the review featuring Lisa and Darren at WPR Grayshott. It's very kind of you and much appreciated. I hope you love your super new home. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Dec 08,2016
Minithumbup
Michaela Williams
By: 'Chris Vardy'
Dec 08,2016
7 people found
this helpful
Michaela worked tirelessly to get to exchange on our property despite many hurdles and upsets along the way. She was professional, reassuring and caring. I have already recommended her to friends who may consider moving....
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Was this helpful? Yes
By: Tim B
Dec 15, 2016
View all comments (1)
Hi Chris - thanks very much for the review of lovely Michaela, she is a real star so it's great to see this acknowledgement of all her hard work. Thanks also for instructing us at WPR to act as your agent. Very best wishes and regards, Tim B, Senior Partner,Warren Powell-Richards ...
Dec 06,2016
Minithumbup
By: 'Terry'
Dec 06,2016
7 people found
this helpful
Lisa handled the letting on our property very professionally and we found her to be very helpful with everything. She said that we wouldn't have to worry about anything and she was right....
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Comment on agent fees
Very satisfactory
Was this helpful? Yes
By: Tim B
Dec 07, 2016
View all comments (1)
Hello and thank you for sharing your thoughts on dealing with Lisa at WPR Grayshott. We are very grateful to you for your positive feedback. Thanks too for picking us at Warren Powell-Richards to act as your letting agent. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Dec 06,2016
Minithumbup
Darren Light
By: 'Nigel and Jane'
Dec 06,2016
6 people found
this helpful
From the initial contact to finalising the sale Darren was totally professional and extremely supportive. He gave all manner of sound advice at the various stages of our purchase. When things were really fraught in the latter stages leading to exchange of contracts he was the only person that seemed able and willing to find out what was happening down the chain by contacting the relevant agents and the solicitors direct. His really got things moving! Our purchasers tended to go to him for inform...
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Comment on agent fees
Yup - OK, we think this was earned!
Was this helpful? Yes
By: Tim B
Dec 07, 2016
View all comments (1)
Thank you very much for the kind review featuring my colleague Darren Light. Great to hear that he kept all the plates spinning for you. Thanks too for picking us to act as your agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Dec 03,2016
Minithumbup
Darren Light
By: 'P&R'
Dec 03,2016
5 people found
this helpful
Had it not been for the professionalism and reliability of Darren Light at WPR Grayshott it is unlikely that our house purchase would have completed successfully. Throughout a difficult 6 month process, Darren stood out for his communication skills, integrity and determination. We are very grateful to him....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Tim B
Dec 03, 2016
View all comments (1)
Thank you very much for you supportive review of WPR Grayshott and in particular my business partner Darren Light. We very much appreciate you sharing your thoughts. I hope you are very happy with your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 30,2016
Minithumbup
By: 'Maria and Hans'
Nov 30,2016
4 people found
this helpful
Lisa found us our perfect home. She is very professional and make sure to follow up on the things properly and on time. She made the entire process hassle free for us. I highly recommend her....
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Was this helpful? Yes
By: Tim B
Nov 30, 2016
View all comments (1)
Hi Maria & Hans, thank you very much for the recommendation of Lisa at WPR Grayshott. It is much appreciated. I hope you will be very happy in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 22,2016
Minithumbup
By: 'A.m'
Nov 22,2016
6 people found
this helpful
Was great help thought out the search or the house and setlling into the house even though we came across a few issues. Highly recommend...
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Tim B
Nov 22, 2016
View all comments (1)
Hello and thank you very much for your recommendation and your review featuring Lisa and the team at WPR Lettings in Grayshott. I am very grateful to you. I hope you will be very happy in your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 22,2016
Minithumbup
Sarah Johnson
By: 'Andy'
Nov 22,2016
6 people found
this helpful
This is a team I have known for a while, having been involved on numerous property transactions with them over the years. Always a welcome smile in the office, excellent use of personal email for communication, so no waiting for the office manager to screen everything as with corporate agency. This team has been together for a long while, not difficult to see why. Clearly No 1 in the area....
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Comment on agent fees
No surprises, what they said they would be
Was this helpful? Yes
By: Tim B
Nov 22, 2016
View all comments (1)
Hi Andy, thanks very much for the super review of WPR Grayshott with particular mentions of Lisa and Sarah. They are indeed a great team so it's always nice to see them get some recognition. Thank you too for trusting us as your letting agent, very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 22,2016
Minithumbup
By: 'Kelly'
Nov 22,2016
5 people found
this helpful
Lisa found me my perfect home after 1 visit. She knew exactly what I was looking for and despite me being happy with what I had seen she knew there was a house on the books that was perfect for me. I viewed almost 100 properties last year via a different estate agent until I found what I was looking for so to come across Lisa and her understanding of requirements was a blessing. I would highly recommend her to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Nov 22, 2016
View all comments (1)
Hi Kelly - a little note to thank you for the super review of Lisa at Warren Powell-Richards Grayshott. I am very pleased that she found you the perfect home and hope you will be very happy there. Best wishes and regards, Tim B, Senior Partner. Warren Powell-Richards ...
Areas covered
  • GU26
  • GU35
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £63,000
  • Max: £940,000

Letting
  • Min: £0
  • Max: £600,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
23 0 35 0 78 1 43 0 2 0
Sarah Johnson Sarah Johnson
Sales & Administration
8 reviews

About Sarah No description set View full profile
Jacob Boorah Jacob Boorah
Lettings Manager
30 reviews

About Jacob No description set View full profile
Darren Light Darren Light
Partner
61 reviews

About Darren No description set View full profile
Michaela Williams Michaela Williams
Assistant Manager / Senior Sales Negotiator
53 reviews

About Michaela No description set View full profile
Sue  Anstead Sue Anstead
Sales Negotiator
1 reviews

About Sue No description set View full profile
Robert Watson Robert Watson
Sales Negotiator
4 reviews

About Robert No description set View full profile
Laura Smith Laura Smith
Sales Negotiator
1 reviews

About Laura No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 9:37 AM 14/03/2017 by allAgents

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email t.buxton@wprhomes.co.uk. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 9:37 AM 14/03/2017 by allAgents

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