• Neil Pritchard
    Neil Pritchard
  • Steven Byers
    Steven Byers
  • Matt Rabbitts
    Matt Rabbitts
  • Daniel Vasey
    Daniel Vasey
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.
Warren Powell Richards

47 High Street Godalming
Surrey
GU7 1AU

01483 478200
May 19,2017
Minithumbup
Steven Byers
By:
May 19,2017
3 people found
this helpful
We are very impressed with Warren Powell-Richards and have found them to be the most professional and helpful estate agents. They managed to find us good tenants in a very short time. We highly recommend them to anybody....
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Was this helpful? Yes
By: Tim B
May 23, 2017
View all comments (1)
Hi Andre, thanks very much indeed for the review. Much appreciated as was your decision to use us here at WPR in the first place. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
May 16,2017
Minithumbup
Daniel Vasey
By:
May 16,2017
5 people found
this helpful
We were selling two properties on behalf of our business. On paper this should have been straight forward and very simple. In reality it proved to be more complicated even without a chain on either property. Daniel was extremely patient, very efficient and proactive and worked very hard to ensure the sales went through as quickly as possible. I would highly recommend Godalming office, the team are all courteous and very professional....
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Comment on agent fees
As expected.
Was this helpful? Yes
By: Tim B
May 18, 2017
View all comments (1)
Hello and thank you both for your instructions to market your properties and also for your kind and supportive review featuring our Godalming team and in particular my business Partner Dan. We are very grateful to you. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 28,2017
Minithumbup
Steven Byers
By:
Apr 28,2017
8 people found
this helpful
Steven was always courteous with us as we searched for properties and despite some difficulties on our end, he was patient and understanding throughout. As a couple looking for our first place, we needed a clear understanding about how to rent and all things included - Steven made sure we were always in the know and we're grateful to him for this. Since we're located very close to the branch, we occasionally see Steven out and about, to which he politely makes sure we've everything we need....
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Comment on agent fees
First time buyers, so didn't seem so bad
Was this helpful? Yes
By: Tim B
May 02, 2017
View all comments (1)
Hi Joe and Sarah, thanks for your review regarding Steve at WPR Lettings in Godalming. I hope you are very happy in your new home and enjoying life in Godalming. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Mar 30,2017
Minithumbup
Steven Byers
By:
Mar 30,2017
7 people found
this helpful
I recently relocated to Godalming and made an appointment to view the property I was interested in and Steven was right on time for our appointment. He was kind and it felt like he really was rooting for me to get the lease on the property as it was between me and another gentleman getting the property. When I did get the property he was thorough with the paperwork and he informed me well in what to expect as I was new to the leasing industry. He kept me updated and did his utmost toe get me t...
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Comment on agent fees
Acceptable
Was this helpful? Yes
By: Tim B
Mar 30, 2017
View all comments (1)
Hello Martine, thanks very much for writing your review regarding Steve Byers at WPR Lettings in Godalming. I hope you will be very happy in your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Mar 29,2017
Minithumbup
Steven Byers
By:
Mar 29,2017
4 people found
this helpful
Steve has just helped me to rent out my flat in Godalming. From meeting me personally on site through to follow up phone calls, he was unfailingly pleasant, polite and very efficient, keeping me well informed at all times. I was very pleased with the turnaround time too....
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Comment on agent fees
Reasonable fees which compare well with other agents in the area.
Was this helpful? Yes
By: Tim B
Mar 30, 2017
View all comments (1)
A little note to thank you for your kind review of my colleague Steve at WPR Lettings in Godalming. It's very good of you to have shared your thoughts. Thanks too for picking us at WPR to act as your letting agent. Very best wishes, Tim B, Senior Partner, warren Powell-Richards ...
Feb 27,2017
Minithumbup
Daniel Vasey
Matt Rabbitts
By:
Feb 27,2017
7 people found
this helpful
I have just sold my house for the first time in over 50 years with Warren Powell-Richards in Godalming. Knowing nothing about modern methods I received nothing but kindness, thoughtfulness and endless patients with my queries and all with a smile and encouragement. I recommend them very highly....
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Was this helpful? Yes
By: Tim B
Feb 28, 2017
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Mrs H, what a charming and kind review - thank you very much indeed. We really appreciate your comments and also your support in picking us to act as your agent. Very best wishes and regards, Tim B Senior Partner, Warren Powell-Richards ...
Feb 20,2017
Minithumbup
Steven Byers
By:
Feb 20,2017
6 people found
this helpful
I'd like to thank Steven for making my move down to Godalming so easy. We didn't encounter any problems and the help we received was very professional at every step of the way. Steven went above and beyond of whatever expectations I had....
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Comment on agent fees
Although the fee was relatively high, I absolutely got what I paid for and more.
Was this helpful? Yes
By: Tim B
Feb 21, 2017
View all comments (1)
Hi Aneta - thanks for the review of Steven at WPR in Godalming - we really appreciate you sharing your thoughts and hope that you are very happy both in Godalming and your new home. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Feb 20,2017
Minithumbup
Matt Rabbitts
By:
Feb 20,2017
7 people found
this helpful
We have purchased our first home with WPR and Matt Rabbitts could not have been more helpful, supportive or encouraging. He was a pleasure to work with from start to finish. Nothing was too much trouble and he went above and beyond to ensure that we moved on time. My husband and I truly appreciate the exceptional customer service we received, Matt made a daunting experience much less stressful. He deserves a medal!...
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Was this helpful? Yes
By: Tim B
Feb 21, 2017
View all comments (1)
Hi Mrs Tomson, what a super review - thank you. Mat is a great chap so it's good to see him get this positive feedback. I hope you are very happy with your new and first home. How exciting. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 23,2017
Minithumbup
Steven Byers
By:
Jan 23,2017
6 people found
this helpful
WPR were fantastic from start to finish of our move. We were hoping to move quickly and Steven Byers did everything in his powers to help our move happen rapidly. WPR are always easy to get in contact with and Steven did what he said he would every time. Great communication throughout, and explained all paperwork after completion. Such a breath of fresh air after nothing but bad experiences with lettings agents in the past....
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Comment on agent fees
Agency fees were expensive but nothing out of the ordinary in comparison with other agents.
Was this helpful? Yes
By: Tim B
Jan 23, 2017
View all comments (1)
Hi Louise and Michael, thanks very much for the great review of out colleague Steven Byers. We really appreciated you sharing your thoughts and are pleased that everything went to plan. I hope you are very happy in your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 09,2017
Minithumbup
Daniel Vasey
By:
Jan 09,2017
14 people found
this helpful
Like a breath of fresh air.....a different kind of estate agent. Found me the perfect purchaser very quickly. A reassuring and friendly service with a down to earth approach. Daniel is always calm and charming and deserves a special mention....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jan 09, 2017
View all comments (1)
Hello and a big thank you for your review of my colleague Dan Vasey at WPR Godalming. We are very grateful to you as we are for your kind instructions to act as your agent in the first place. I shall enjoy teasing him about being a breath of fresh air. Very best wishes and regards, Tim B Senior Partner, Warren Powell-Richards ...
Jan 09,2017
Minithumbup
Steven Byers
By:
Jan 09,2017
15 people found
this helpful
We moved to Godalming to be closer to family just before Christmas. We were in the process of buying a house in the area with another agent but that unexpectedly changed and we had to find a rental property, from the moment we called into the office to register we were made to feel comfortable and the rental process was explained to us, this was quite reassuring as we didn't expect to be renting and had no idea about the process. Steven took the time to discuss the options that were available, w...
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Comment on agent fees
Not as much as some of the other letting agents and the fees were explained to us very early in the process.
Was this helpful? Yes
By: Tim B
Jan 09, 2017
View all comments (1)
Hello and thank you for the super review which you kindly posted regarding Steven at WPR Godalming. We are very grateful to you. I hope that you are enjoying life in Godalming and that your property transactions are all reaching a satisfactory conclusion. Best wishes and regards, Tim B, Senior Parent, Warren Powell-Richards ...
Jan 05,2017
Minithumbup
Daniel Vasey
Neil Pritchard
By:
Jan 05,2017
10 people found
this helpful
Having bought and sold many houses over the years I have to say that WPR were excellent in every aspect. Not only did they find a buyer quickly when the market was almost dead but the continual feedback and customer service was the best I have ever experienced. Could not recommend them highly enough....
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Was this helpful? Yes
By: Tim B
Jan 05, 2017
View all comments (1)
Happy New Year and thank you very much for the supportive review of Dan and Neil at WPR Godalming. We really appreciated you sharing your comments and also for giving us the opportunity of acting as your agent in the first place. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 05,2017
Minithumbup
Matt Rabbitts
Neil Pritchard
By:
Jan 05,2017
10 people found
this helpful
The first and only estate agents that I have encountered that are truly motivated to deliver the best outcome for their clients. Any bumps or lumps in the process were tackled immediately and without fuss, whilst also proactively moving things along. I have had so many bad experiences with agents that I ordinarily view them with skepticism, however I wouldn't hesitate in recommending them to any future vendor in the area....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Tim B
Jan 05, 2017
View all comments (1)
Hi Oliver and Jessica, thanks very much for the super review of my colleagues Matt and Neil. We all really appreciate it as we do your decision to instruct us here at WPR in the first place. Very best wishes with your future plans, regards, Tim B, Senior Partner, Warren Powell-Richards ...
Dec 08,2016
Minithumbup
Daniel Vasey
By:
Dec 08,2016
10 people found
this helpful
Daniel immediately struck me as a professional, very refreshing when it comes to estate agents. The Godalming team provided great support throughout the process and I was particularly impressed with the service post agreeing the sale. Knowing that you have an estate agent that is on top of things when you are at the end of a chain is crucial. Thank you Guys, I'm sure your new team will continue to be hugely successful in Godalming....
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Was this helpful? Yes
By: Tim B
Dec 08, 2016
View all comments (1)
Hello and thanks for the kind words regarding Dan and the team at WPR Godalming. It's very good of you and much appreciated as was your decision to pick us as your agent in the first place. Regards and best wishes, Tim B Senior Partner, Warren Powell-Richards ...
Nov 24,2016
Minithumbup
Daniel Vasey
Matt Rabbitts
By:
Nov 24,2016
10 people found
this helpful
I cannot speak highly enough of our experience with WPR Godalming - in particular Daniel & Matthew. As with any house sale we had our challenges but the exceptional service that the team provided ensured that these challenges were dealt with in the perfect way. Professional, reliable and friendly. I can thoroughly recommend WPR to anyone....
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Comment on agent fees
Very happy with the fees and thoroughly deserved for WPR for the excellent service they provide.
Was this helpful? Yes
By: Tim B
Nov 29, 2016
View all comments (1)
Hi Mr Fowler, thank you for the very flattering review of my colleagues at WPR Godalming with special mentions of Dan and Matt. We really appreciate you taking the time to share your thoughts. I must thank you too for instructing and trusting our comp[any to act as your agent. Best wishes with your future plans. Regards, Tm B, Senior Partner, Warren Powell-Richards ...
Nov 22,2016
Minithumbup
Matt Rabbitts
Daniel Vasey
By:
Nov 22,2016
11 people found
this helpful
After what feels like a long and protracted process from start to finish, and after numerous calls to Matt, we are finally there. Looking back, it actually only took a couple of months to sell our place, with feedback all the time from Daniel and his team. Even when we had to take tough decisions on our sale price, it went smoothly with help form them all. Since accepting an offer, Matt has worked incredibly hard, with what can only be descibed, politely, as hold ups, which what not our doing...
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Was this helpful? Yes
By: Tim B
Nov 22, 2016
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Hi Pippa, I've just noticed your kind review on this AllAgents site and am dropping you this little note to say a big thank you for picking us to act as your agent and for taking the time to share your experience. It is very much appreciated. I am delighted that the sale went through and wish you all the best with your future plans. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 17,2016
Minithumbup
Matt Rabbitts
By:
Nov 17,2016
12 people found
this helpful
Matt has been really helpful throughout the process of buying a house. While looking for a house he was honest & gave us time to find the place that was right for us. He's dealt with our many enquiries very promptly and has made lots of calls & emails on our behalf to ensure everything went smoothly!...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Tim B
Nov 18, 2016
View all comments (1)
Hi Ashlee & Alex, thanks very much for your review featuring Matt at WPR Godalming. He is a great chap and so it's good to see him get this recognition. I am very grateful to you. I hope you both love your super new home and that all goes well with your future plans. Regards, and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Oct 24,2016
Minithumbup
Steven Byers
By:
Oct 24,2016
10 people found
this helpful
I have been looking to move from Guildford to Godalming, and found my current house on Rightmove. Very quickly contacted the agency, Steven has been helpful all the way, making the communication with the landlady super easy. Paperwork was effortless, and everything went smoothly. I have been living here for almost 2 months now, loving my place and my new town....
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Comment on agent fees
Fees are what they are, we would all love to see them disappear, but they make the service what it is. So not complaining too much.
Was this helpful? Yes
By: Tim B
Oct 24, 2016
View all comments (1)
Hi Ben - thanks very much for the super review of our colleague Steve Byers. It's very much appreciated. I am very pleased that you are enjoying life in your new home. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Oct 21,2016
Minithumbup
Daniel Vasey
By:
Oct 21,2016
12 people found
this helpful
Daniel and his whole team were excellent. Friendly, polite, candid with their advice which I preferred, efficient and professional. Everything I would expect in a good estate agent. Would highly recommend....
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Was this helpful? Yes
By: Tim B
Nov 07, 2016
View all comments (1)
Hello and thank you very much for your review featuring the team at WPR Godalming. We are very grateful to you for this recognition. Thank you too for picking us to act as your agent. I hope that you future plans all go smoothly, very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Oct 17,2016
Minithumbup
By:
Oct 17,2016
10 people found
this helpful
WPR did a first class job in selling our bungalow. There were a number of delays in the chain but they were resolved very effectively to the satisfaction of aii parties....
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Comment on agent fees
Fees were fair & reasonable considering the effort expended.
Was this helpful? Yes
By: Tim B
Oct 17, 2016
View all comments (1)
Hello and thank you for your review of the Godalming team at WPR and thank you too for selecting us to act as your agent. Very best wishes with your future plans, regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Oct 15,2016
Minithumbup
Neil Pritchard
By:
Oct 15,2016
9 people found
this helpful
A highly professional, calm and knowledgeable service provided at all times despite the unusual stresses involved in this transaction. Always helpful, prompt responsiveness and I would be confident in stating that our chain would have collapsed without his involvement....
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Comment on agent fees
An indispensable part of the property buying process is worth double the fee.
Was this helpful? Yes
By: Tim B
Oct 17, 2016
View all comments (1)
Hello Mr Whalley and thank you for your super review of our colleague Neil Pritchard. It is gratifying to hear that he made so much difference to the transaction. I hope you are very happy with your purchase. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Oct 10,2016
Minithumbup
Matt Rabbitts
Neil Pritchard
By:
Oct 10,2016
9 people found
this helpful
Excellent agents. Very polite staff. Fantastic customer service throughout the process. Brilliant prompt communication and updates. Would definitely use in the future....
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Was this helpful? Yes
By: TIm B
Oct 10, 2016
View all comments (1)
Hi Ben, a little note to thank you for your kind review of our colleagues Matt and Neil. It's very good of you and much appreciated. I hope you are delighted with your new home. Best wishes and regards, Tim Buxton, Senior Partner, Warren Powell-Richards ...
Oct 10,2016
Minithumbup
Matt Rabbitts
Neil Pritchard
By:
Oct 10,2016
7 people found
this helpful
We met with a few estate agents but felt that Warren Powell Richards were the best value for money. Throughout the process they were easy to get hold of and to talk to, when we had problems with our initial sale falling through they managed to turn around a new purchaser in 24 hours ensuring we didn't loose the property we were purchasing. We have had a fair share of ups and downs during this process but we have always felt that Warren Powell Richards were on our side....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Oct 11, 2016
View all comments (1)
Just a little note to thank you for the review of Matt & Neil at our Godalming branch. I am delighted that we got your sale successfully through and wish you all the best with your future plans. Very best wishes, Tim B,. Senior Partner, Warren Powell-Richards ...
Sep 21,2016
Minithumbup
Neil Pritchard
Matt Rabbitts
By:
Sep 21,2016
13 people found
this helpful
We have been impressed by the whole team at WPR. Throughout the process they have kept us informed of progress and have ensured communication up and down the chain. From arranging viewings, right through to exchange, every team member has been helpful, reliable and informed. Neil in particular took ownership of the chain to ensure all parties were aligned to hit our target exchange date. I would recommend WPR, (in fact I have twice already), to anyone looking to sell their property....
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Was this helpful? Yes
By: Tim B
Sep 22, 2016
View all comments (1)
Hello and thank you very much for your review of the team at WPR Godalming along with your special mention of Neil. It's very kind of you. A big special thanks too for the recommendations you have made of our company. It really is very much appreciated. I hope all goes well with your future plans, very best wishes, Tim B, Senior partner, Warren Powell-Richards ...
Sep 07,2016
Minithumbup
Steven Byers
By:
Sep 07,2016
10 people found
this helpful
Steve was excellent - it was clear he had all of the facts reagarding the property at his fingertips, and we had total clarity and honesty from the get-go. No surprises, and no negatives. He gave us plenty of time to look around the property, and the use of electronic documents and email made all of the paperwork happen very speedily. Very happy with his service and would recommend Warren Powell Richards wholeheartedly. A positive experience all round....
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Comment on agent fees
I think compared to many in the market they are reasonable tenant fees. Not as good value as our last agent, but definitely better than some companies.
Was this helpful? Yes
By: Tim B
Sep 09, 2016
View all comments (1)
Hello Toby, just a note to thank you for your detailed review and comments regarding Steven Byers and the lettings team at WPR Godalming. I hope you are enjoying your new home, regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Sep 07,2016
Minithumbup
Steven Byers
By:
Sep 07,2016
10 people found
this helpful
I have been most impressed with Mr Steven Byer's knowledge and support when I wanted to let my house. He was very helpful, informative and responsive resulting in a successful, stress free let....
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Comment on agent fees
As expected
Was this helpful? Yes
By: Tim B
Sep 09, 2016
View all comments (1)
Hi Janet - thank you very much for picking us to act as your letting agent and for your kind review of our colleague Steve Byers. We are very appreciative. very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 22,2016
Minithumbup
Neil Pritchard
By:
Aug 22,2016
9 people found
this helpful
As a first time buyer I needed a great deal of support and guidance. Neil was brilliant at guiding me through every stage of the process and keeping me updated along the way. Always available to answe questions, I was very grateful for the personal interest he took in making sure everything ran smoothly....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Tim B
Aug 23, 2016
View all comments (1)
What a lovely review of Neil at Godalming. Thank you very much. I hope you absolutely love your super new home and will be very happy there. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 22,2016
Minithumbup
Neil Pritchard
By:
Aug 22,2016
10 people found
this helpful
We are very happy we chose WPR and if we ever sell in the future, would have no hesitation in using them again. Exceptional level of service, always quick to respond to queries and all the team are very professional and yet also just really nice people to talk to. I have to single out Neil though for going the extra mile to make our sale and purchase, both with WPR, happen within a tight timescale!...
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: Tim B
Aug 23, 2016
View all comments (1)
Thank you very much for the great review featuring Neil at WPR Godalming and also for using our company to act as your agent. Both your comments and your business are truly appreciated. Very best wishes with your future plans, regards and best wishes, Tim B, Senior Partner, warren Powell-Richards ...
Aug 20,2016
Minithumbup
Neil Pritchard
By:
Aug 20,2016
10 people found
this helpful
Neil at WPR was amazing! Our house sale was quite challenging for many reasons (outside of WPRs control) but due to determination and tenacity from Neil everything went smoothly and our deadline was met! I received weekly progress updates from Neil and he also provided weekly updates all along the chain so everyone was kept fully informed and focused. It was a joy working with Neil and I would thoroughly recommend WPR. They were very responsive and very professional. I was very impressed with th...
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Comment on agent fees
Very competitive fees
Was this helpful? Yes
By: Tim B
Aug 21, 2016
View all comments (1)
Hello and thank you very much for the super review of WPR Godalming and in particular young Neil who is a super chap and a great asset to our company. Thank you too for picking us at WPR to act as your agent. Very best wishes with your super plans, regards, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 14,2016
Minithumbup
Steven Byers
By:
Aug 14,2016
9 people found
this helpful
Stephen is a member of MARLA, Letting manager of WPR. He let our son's house within five weeks, he was professional, smartly dressed and gave us plenty of time for explanations as we were first time landlords. He personally took prospective tenants inside the property and explained any questions they had. He quickly followed up prospective tenants and gave us instant up dates and quickly answered our emails. He was always available on the phone. He said it is best to wait for the best tenant...
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Comment on agent fees
Good!
Was this helpful? Yes
By: Tim B
Aug 16, 2016
View all comments (1)
Thank you very much for your detailed and comprehensive review regarding your dealings with Steven Byers and also for the trust that you have put in us to act as your letting agent. We are very appreciative. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Areas covered
  • GU7
  • GU8
  • GU3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £285,000
  • Max: £3,150,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 0 9 0 18 0 9 0 1 0
Neil Pritchard Neil Pritchard
14 reviews

About Neil No description set View full profile
Steven Byers Steven Byers
Lettings Manager
24 reviews

About Steven No description set View full profile
Matt Rabbitts Matt Rabbitts
53 reviews

About Matt No description set View full profile
Daniel Vasey Daniel Vasey
Branch Manager
45 reviews

About Daniel No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 9:38 AM 14/03/2017 by allAgents

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email t.buxton@wprhomes.co.uk. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 9:38 AM 14/03/2017 by allAgents

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