• Lloyd Clarke
    Lloyd Clarke
  • Simon Greenwood
    Simon Greenwood
  • Hannah Manson
    Hannah Manson
  • Carole Dalby
    Carole Dalby
  • Nathan Warren
    Nathan Warren
  • Trish Brown
    Trish Brown
  • Debbie Rose
    Debbie Rose
  • Stacey Allan
    Stacey Allan
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.
Warren Powell Richards

28b Downing Street Farnham
Surrey
GU9 7PD

Sales: 01252 715031 / Lets: 01252 719513
Nov 21,2017
Minithumbup
Carole Dalby
Simon Greenwood
By: 'Peta'
Nov 21,2017
0 people found
this helpful
What an absolute pleasure it was to deal with Carole and Simon. They managed to negotiate a tenancy both swiftly and without compromise on the asked rental. They dealt with viewings in a professional and positive manner. The inventory company they organised on our behalf was equally as pleasant and efficient. After a bad experience with a large national letting company, I will without hesitation look to them for all future lettings....
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Was this helpful? Yes
Nov 08,2017
Minithumbup
Simon Greenwood
By: 'Joe. Aimee'
Nov 08,2017
2 people found
this helpful
Friendly, honest, helpful. Could not ask for more really. We found what we wanted in no time. Everything was explained and dealt with perfectly....
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Comment on agent fees
good
Was this helpful? Yes
By: Tim B
Nov 09, 2017
View all comments (1)
Hello and thank you for the review of Simon who heads up WPR Lettings in Farnham, It's very kind of you. I hope you are super happy in your new home, regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 06,2017
Minithumbup
Lloyd Clarke
Nathan Warren
By: 'roger'
Nov 06,2017
6 people found
this helpful
Lloyd and Nathan now at Haslemere branch were very professional and really up for what they do always friendly and easy to talk to when selling the property would use again and fully recommend Farnham branch...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Nov 06, 2017
View all comments (1)
Hi Roger, thank you very much for picking us at WPR to act as your Estate Agent and also for taking the time to write you review featuring Lloyd and Nathan. It's very good of you and we do appreciate it. Very best wishes with your future plan, regards, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 02,2017
Minithumbup
Stacey Allan
By: 'D Williams'
Nov 02,2017
6 people found
this helpful
all I can say is thanks Stacey. on the ball for both parties concerned and professional down to a tee . I have just purchased a great house by you helping me and the seller through a longer than average period . brilliant throughout - wouldn't change a thing. thanks again !...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Tim B
Nov 06, 2017
View all comments (1)
Just a little note to wish you well in your new home and to thank you for taking the time to write you kind review of Stacey at WPR Farnham. We are very grateful to you. Regards and very best wishes Tim B, Senior Partner, Warren Powell-Richards ...
Oct 25,2017
Minithumbup
Carole Dalby
Simon Greenwood
By: 'JJ'
Oct 25,2017
8 people found
this helpful
Excellent service, efficient and professional, and the staff gave the impression of really wanting to help too. Carole was also very kind when my mother (the tenant) had a fall, and went out of her way to accommodate the delayed move in date as a result....
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Comment on agent fees
Seem fairly standard
Was this helpful? Yes
By: Tim B
Oct 25, 2017
View all comments (1)
Thank you very much for your supportive review featuring the wonderful Carol and Simon team, I am very grateful to you for sharing your thoughts. I hope you are very happy in your new home. Very best wishes and regards, TIm B, Senior Partner, Warren Powell-Richards ...
Oct 18,2017
Minithumbup
Nathan Warren
Lloyd Clarke
By: 'Linda'
Oct 18,2017
9 people found
this helpful
Nathan and Lloyd were both very helpful and professional during what turned out to be a difficult sale. Nathan found me a buyer relatively quickly and both he and Lloyd helped me cope with a long drawn out exchange of contracts with good humour and patience. We got there in the end - many thanks...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Oct 19, 2017
View all comments (1)
Hello and thank you very much for taking the time to write your review regarding Nathan and Lloyd at WPR Farnham. It's much appreciate. Thank you also for picking us at WPR to act as your Agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Oct 04,2017
Minithumbup
Lloyd Clarke
Stacey Allan
By: 'Campbell'
Oct 04,2017
9 people found
this helpful
WPR organised and managed what turned out to be a really complicated move. They remained professional and organised throughout and were always available to us when we needed them. Good humoured and positive the WPR team put in well above the expected level of effort and should be recommended for both purchases and sales. We will (should we ever move again) use Lloyd, Stacey and Nathan to oversea our sale....
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Comment on agent fees
Felt that the fees were very competitive and allowing for all that they did very good value.
Was this helpful? Yes
By: Tim B
Oct 04, 2017
View all comments (1)
Thank you very much for sharing your thoughts and experience of dealing with Lloyd, Stacey and Nathan at WPR Farnham. We are very grateful to you as we are for your decision to pick us at WPR to act as your Agent. Very best wishes with your future plans. Regards, Tim B, Senior Partner, Warren Powell-Richards ...
Sep 13,2017
Minithumbup
Simon Greenwood
By: 'Tina Hone'
Sep 13,2017
7 people found
this helpful
Simon is extremely helpful with it being my first time as a tenant and landlord,he has given me valuable advice, not only that but also he want thought five possible tenants for my apartment with a fine tooth comb and selected what I hope to be the perfect couple....
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Tina Hone
Sep 13, 2017
View all comments (3)
Oh how exciting, do i get a prize?All your staff have been very helpful, what I thought would be quite stressful they have made easy, thank you. ...
Sep 11,2017
Minithumbup
Stacey Allan
Simon Greenwood
By: 'KAHANNAH'
Sep 11,2017
7 people found
this helpful
I dealt with Simon, Stacey and Nathan at Warren Powell Richards and from the outset I had a friendly and efficient service. It was not an easy sale but their expertise, support and contact was a great help. I am pleased I chose the Farnham team for my house sale. Professional, communicative and caring for every aspect of my sale. Thank you....
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Comment on agent fees
As planned.
Was this helpful? Yes
By: Tim B
Sep 13, 2017
View all comments (1)
Just a little note to say thank you for your supportive review of my colleagues Simon and Stacey. It is very good of you to have shared your thoughts. Thank you too for picking WPR to act as your agent, we appreciate your business. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 25,2017
Minithumbup
Nathan Warren
Stacey Allan
By: 'Gemma brown'
Aug 25,2017
8 people found
this helpful
From the first meeting with Nathan I was bowled over with his professionalism and on pushy nature. From start to finish he has been efficient and has always answered every query immediately, and if he hasn't been able to call me himself a colleague. A very stressful and upsetting time has been made mich more bearable by the team at Farnham. Highly recommended! Thank you all for the amazing service! Gemma Brown...
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Comment on agent fees
Very reasonable and inline with other agents.
Was this helpful? Yes
By: Tim B
Aug 29, 2017
View all comments (1)
Thanks for the super review of Nathan and Stacey. They are a great team so it good to see them getting this recognition. Thanks too for picking us at WPR to act as your agent. You have no shortage of choice these days. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 23,2017
Minithumbup
Simon Greenwood
By: 'Alex'
Aug 23,2017
6 people found
this helpful
My partner and I were looking for properties to move in as soon as possible and Simon helped us get in to our new perfect flat extremely quickly. He was very professional and extremely helpful and if not for him we would've had to move after our wedding and honeymoon instead of before!...
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Comment on agent fees
I found the agents fees very acceptable and they were explained right from the beginning and never changed.
Was this helpful? Yes
By: Tim B
Aug 24, 2017
View all comments (1)
Thanks very much for the super review of Simon at WPR lettings in Farnham. I am delighted that he got you into your new home so quickly. Many congratulations on your marriage. What an exciting time for you. I do hope you enjoy your new life in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 22,2017
Minithumbup
Nathan Warren
By: 'Mr B'
Aug 22,2017
6 people found
this helpful
Nathan dealt with the sale of a new house we built . The house attracted great interest in Bentley . We had on release circa 20 viewings on the first day . Several people were interested in buying , but the important part was to sift through these parties and recommend who he felt was able and would proceed through to Completion . His nominated people performed , and Completed last week thus endorsing his judgement and in excess of the asking price Most importantly the purchasers were full of p...
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Comment on agent fees
Fair based on result
Was this helpful? Yes
By: Tim B
Aug 24, 2017
View all comments (1)
Hi Mr B. Hello and thank you very much for being such a great supporter of our Company, for kindly instructing us with your house in Bentley and also for finding the time to write your review of Nathan. We/I are very grateful to you. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 14,2017
Minithumbup
Stacey Allan
By: 'Kimberly'
Aug 14,2017
9 people found
this helpful
We dealt with Stacey throughout the process of buying our first home. She was always easily reachable, very informative and helpful. Nothing seemed too much trouble and she was always 'fighting our corner' with the solicitors and getting things moving, and done. Stacey is really friendly and made our first experience of buying a home a very good one. When viewing the house on a number of occasions it felt like a friend was with us and chatting with us. We couldn't have asked for a better pers...
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Was this helpful? Yes
By: Tim B
Aug 14, 2017
View all comments (1)
Hi Kimberly, what a kind and thoughtful review of Stacey at WPR Farnham. Thank you very much indeed, I know Stacey was thrilled to see your comments. I hope you are very, very happy with your first home, what an exciting time for you. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 13,2017
Minithumbup
Lloyd Clarke
Nathan Warren
By: 'Ross'
Aug 13,2017
7 people found
this helpful
We received personal and very satisfactory service from the time the property was marketed through to exchange and completion. We would highly recommend them for being supportive and for dealing with difficulties as they arose in a calm and professional manner....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Aug 14, 2017
View all comments (1)
Hello and thank you very much for your kind review of Lloyd and Nathan at WPR Farnham. We are very grateful to you. Thank you too for picking us from the crowds to act as your agent, we appreciate your business. Very best wishes with your future plans, regards, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 12,2017
Minithumbup
Nathan Warren
By: 'Mike Gibson'
Aug 12,2017
7 people found
this helpful
Nathan Warren was superb throughout our transaction. Have seen a lot of agents over the last 2 years of our house search and he really stood out. From the off he was super-knowledgeable about this quite high-technology property and really knew his client well but his outstanding quality has been the calm proficiency he demonstrated, when others were beginning to lose their heads during some frustrating delays, to keep the deal alive. Really nice and approachable guy to deal with as well. If we e...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Tim B
Aug 13, 2017
View all comments (1)
Hi Mr Gibson, just a little note say thank you very much for the great review of Nathan at WPR Farnham. He is a fine fellow so it's lovely to see him getting this recognition. I hope you will be very happy with your splendid new home. Very best wishes and regards Tim B, Senior Partner, Warren Powell-Richards ...
Aug 07,2017
Minithumbup
Nathan Warren
By: 'PA'
Aug 07,2017
7 people found
this helpful
great service from Nathan & the rest of the team in the Farnham office, all the staff were very helpful & kept in touch throughout the whole selling process. Thanks to all of you. Phil...
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Was this helpful? Yes
By: Tim B
Aug 09, 2017
View all comments (1)
Hi Phil. Thanks very much for the super review of Nathan at WPR Farnham. Thank you too for the instructions to act as your agent. We appreciate your business. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 07,2017
Minithumbup
Nathan Warren
Lloyd Clarke
By: 'JMoore'
Aug 07,2017
9 people found
this helpful
Nathan has worked hard to see us through to exchange of contracts on a complicated process due to problems further up the chain. He consistently kept me informed of what was going on and also kept good communication channel between himself and another agent the other end of the chain open, working closely to see things through to a satisfactory conclusion....
read full review
Comment on agent fees
A lot of competition amongst estate agents in Farnham and we had a lot of interest- Lloyd Clarke who originally came to value my property gave us a very fair and competitive fee.
Was this helpful? Yes
By: Tim B
Aug 09, 2017
View all comments (1)
A little note to thank you both for entrusting us to act as your agent and also for taking the time to share your thoughts on Nathan, Lloyd and the team at WPR Farnham. We are very grateful and appreciate your business. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 07,2017
Minithumbup
Nathan Warren
Stacey Allan
By: 'JVP'
Aug 07,2017
7 people found
this helpful
All of the staff at the branch were very helpful and considerate of my mother's age and frailty. Stacey was very patient with some of the more demanding viewings and Nathan was persistent in trying to keep a stressful and long winded sale on the road. We got there in the end!...
read full review
Comment on agent fees
Negotiated a good fee.
Was this helpful? Yes
By: Tim B
Aug 09, 2017
View all comments (1)
Thank you very much for giving us the opportunity of acting as your agent in the marketing of your mothers home. We really appreciate your business and more importantly your trust you put in us and are delighted that we got the right result. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jun 24,2017
Minithumbup
Simon Greenwood
By: 'Alan'
Jun 24,2017
6 people found
this helpful
Received excellent service from Simon. Found us the ideal rental property in a very short period of time. Moved in last week and really happy. Thank you so much....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jun 26, 2017
View all comments (1)
Hi Alan, thanks very much for your supportive review of Simon at WPR Farnham. We are very grateful to you. I hope you are enjoying life in your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jun 20,2017
Minithumbup
Simon Greenwood
By: 'Megan Oxley'
Jun 20,2017
5 people found
this helpful
I have been with Warren Powell-Richards as a tenant for three years now and every single problem or hurdle we were able to fix together with ease. Simon specifically is a fantastic agent! I had such a positive experience with Simon during my property let and had no issue with coming for help when needed. Especially during times of difficulties, I could rely on Simon to go above and beyond. I'm not sure I would have this type of quality from anywhere or anyone else. I cannot recommend Warren Powe...
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Was this helpful? Yes
By: Tim B
Jun 20, 2017
View all comments (1)
What a lovely review of my colleague Simon at WPR Lettings in Farnham, thank you very much. He is a super chap so it's very nice to see him getting this recognition. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jun 13,2017
Minithumbup
Simon Greenwood
By: 'Alana'
Jun 13,2017
8 people found
this helpful
Simon Greenwood was amazing all the way through the process of finding our new rental property. He did everything in his power to make sure we were happy and to get the best agreement for us, listening to our individual needs to find the best fit instead of just being another client. He made the whole process as stress free as possible from start to finish. Thank you very much!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jun 13, 2017
View all comments (1)
What a super review of my colleague Simon at WPR Farnham. Thank you very much, It's very kind of you. I hope you are enjoying life in your new home. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Jun 13,2017
Minithumbup
Nathan Warren
By: 'Collette&George'
Jun 13,2017
6 people found
this helpful
We cannot thank Nathan enough for his incredible hard work pushing our sale through. It turned out to be a more complicated and difficult exchange than anticipated on both sides, yet he never gave up and worked overtime to ensure we completed on time and made the whole process seem effortless for him. He was professional and approachable and we felt like we could trust him 100% on dealing with any issues we had. He kept us up to date with any progress on the sale without us even having to ask,...
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Was this helpful? Yes
By: Tim B
Jun 14, 2017
View all comments (1)
Hello and thank you for such a lovely review featuring young Nathan at WPR Farnham,. We are very grateful to you and wish you all the best in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 10,2017
Minithumbup
Stacey Allan
Nathan Warren
By: 'Jan'
Apr 10,2017
5 people found
this helpful
I have no hesitation in giving 5-star awards to both Nathan and Stacey. Stacey was particularly dedicated, readily working outside of normal office hours whenever necessary to further the delicate negotiations during the sale of my property. She was both professional and personable in her approach and I valued her advice and comments....
read full review
Comment on agent fees
Fees as expected and matched those of competitor agents.
Was this helpful? Yes
By: Tim B
Apr 10, 2017
View all comments (1)
Hi Jan, a little note to thank you for the kind and supportive review of my colleague Nathan and Stacey. They are a great team so it is lovely to see them getting this appreciation. Thank you too for picking us at WPR to act as your agent, we appreciate your business. Very best wishes and regards, Tim B, Senior Parter, Warren Powell-Richards ...
Apr 09,2017
Minithumbup
Lloyd Clarke
By: 'Natalie Luke'
Apr 09,2017
5 people found
this helpful
Lloyd has been absolutely fantastic throughout our house purchase and made what could have been at times quite a stressful process run as smoothly as possible. Buying a house in such a competitive environment like Surrey, when you aren't blessed with the biggest budget, can feel like an overwhelming proposition but Lloyd really had our backs and stuck to his word at every step. Without him doing that I think we would still be looking, instead we have the keys to our dream home and an exciting fu...
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Was this helpful? Yes
By: Tim B
Apr 09, 2017
View all comments (1)
Hi Natalie and Luke - what a great review - thank you very much. It is always fab to hand over the keys to someone who is clearly chuffed to bits about their new home. I hope you will be very happy there. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Mar 31,2017
Minithumbup
Simon Greenwood
By: 'Fran Dancona'
Mar 31,2017
3 people found
this helpful
Compared to the other estate agencies I have dealt with in Farnham, Warren Powell Richards were by far the most helpful and easy to communicate with. Simon was helpful all the way through and had plenty of knowledge of the property we looked at. It was a easy smooth process from viewing to confirming the move....
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Comment on agent fees
No comment- fee's seem to be the same everywhere.
Was this helpful? Yes
By: Tim B
Apr 04, 2017
View all comments (1)
Hi Fran - a little note to thank you for the kind review featuring my colleague and friend Simon Greenwood at WPR Lettings - we are very grateful to you and hope that you are very happy in your new home. Regards and best wishe, Tim B, Senior Partner, Warren Powell-Richards ...
Mar 17,2017
Minithumbup
Simon Greenwood
By: 'Peter & Jamie'
Mar 17,2017
6 people found
this helpful
At all stages of the letting process, from viewing to completion, Simon has made the experience stress-free and straight forward. We have never delt with a more friendly and helpful agent and company on the whole. Many thanks Simon....
read full review
Comment on agent fees
We found the agent fees reasonable when compared to others.
Was this helpful? Yes
By: Tim B
Mar 20, 2017
View all comments (1)
Hi Peter and Jamie, thanks very much for your kind review of my colleague Simon. It's much appreciated. I hope you will be very happy in your new home. I live just a few hundred yards from you and so I can absolute say what super area it is. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Mar 08,2017
Minithumbdown
Simon Greenwood
By: 'Coogan Family'
Mar 08,2017
4 people found
this helpful
Myself and my family were very complicated and there were a lot of moving parts. To say Simon was helpful would be an under statement. Him and his staff helped me to move from Italy to the U.K. with complete ease. After living abroad for over ten year sand working with many realtors over the years Simon and his team have brought my faith back into this industry. if you are in Farnham and need a realtor all I would say is put some faith in him like we did. Hopefully the next time I see him will ...
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Comment on agent fees
There were well in accordance with market and with my situation i was well accommodated.
Was this helpful? Yes
By: TIm B
Mar 08, 2017
View all comments (1)
Hello to all the Coogan Family and welcome back to the UK. I just wanted to drop you this little line to say thank you for your kind review and also to wish you all well in your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Feb 09,2017
Minithumbup
Simon Greenwood
By: 'Kate'
Feb 09,2017
4 people found
this helpful
I've rented two properties from Warren Powell Richards over several years. Simon Greenwood is the lettings agent I have always dealt with. He has always made the process as painless as possible and I've felt that he really was on my side and looking out for my interests. Simon has never failed to returned my calls and emails however silly the question. Thanks so much.......
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Was this helpful? Yes
By: Tim B
Feb 15, 2017
View all comments (1)
Hi Kate - just a little note to say a big thank you for the great review of Simon Greenwood. He is indeed a super fellow so it's fantastic to see him getting this positive feedback. Very best wishes Tim B, Senior Partner, warren Powell-Richards ...
Feb 01,2017
Minithumbup
Lloyd Clarke
Nathan Warren
By: 'Dan and Sarah'
Feb 01,2017
5 people found
this helpful
Couldn't fault these guys, having recently moved, the service they provided was excellent. Both Lloyd and Nathan were always available with helpful and friendly advice,we feel like they really worked hard for us. I couldn't recommend them highly enough....
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Was this helpful? Yes
By: Tim B
Feb 01, 2017
View all comments (1)
Hi Dan & Sarah, just a little note to thank you both for your kind review of Lloyd and Nathan at WPR Farnham - we really appreciate it as we do your decision to pick us at WPR to market your home. Very best wishes with your future plans, regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 28,2017
Minithumbup
Stacey Allan
Lloyd Clarke
By: 'Mike Hepburn'
Jan 28,2017
11 people found
this helpful
Stacy came on board after we previously sold the house with Warren Powell Richards and the buyer decided to back out. I must say she was very professional and dedicated to her work. I believe she works above and beyond the call of duty as do all the staff at Warren Powell Richards in Farnham,Alton and all other branches I have found the service and professionalism exemplary. I cannot recommend them enough. Many Thanks for putting up with me and being there during a difficult period. Lloyd many t...
read full review
Comment on agent fees
Agents fees the best in Farnham very good.
Was this helpful? Yes
By: Tim B
Jan 29, 2017
View all comments (1)
Hi Mike. A little note to thank you for the great review featuring Lloyd and Stacey. It's very kind of you and much appreciated. Thanks too for sticking with us at WPR, I am delighted we got there in the end. Very best wishes with your future plans, regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Areas covered
  • GU34
  • GU35
  • GU9
  • GU10
  • SO24
  • RG25
  • RG29
  • GU26
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
99% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £115,000
  • Max: £960,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 0 25 1 81 0 40 0 2 0
Lloyd Clarke Lloyd Clarke
Partner
41 reviews

About Lloyd No description set View full profile
Simon Greenwood Simon Greenwood
Lettings Manager
35 reviews

About Simon No description set View full profile
Hannah Manson Hannah Manson
Negotiator
0 reviews

About Hannah No description set View full profile
Carole Dalby Carole Dalby
Sales Negotiator
3 reviews

About Carole No description set View full profile
Nathan Warren Nathan Warren
29 reviews

About Nathan No description set View full profile
Trish Brown Trish Brown
4 reviews

About Trish No description set View full profile
Debbie Rose Debbie Rose
0 reviews

About Debbie No description set View full profile
Stacey Allan Stacey Allan
8 reviews

About Stacey No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 9:37 AM 14/03/2017 by allAgents

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email t.buxton@wprhomes.co.uk. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 9:37 AM 14/03/2017 by allAgents

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