Alton, GU34
4.9/5, 791 reviews
99% recommended
95% sales valuation accuracy
100% sales fee satisfaction
91% lettings valuation accuracy
99% lettings fee satisfaction
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders. show more Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.
Warren Powell Richards Alton, Farnham, Grayshott and Haslemeres Independent Estate Agents

Opening Hours
Address

Warren Powell Richards
78 High Street
Alton
Hampshire
GU34 1EN
Sales: 01420 87379 / Lets: 01420 87409

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 100% £25,000 £3,000,000
Lettings 91% 99% £475 £7,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
169 1 212 3 208 1 187 0 10 0
Areas covered
  • GU34
  • GU35
  • GU9
  • GU10
  • SO24
  • RG25
  • RG29
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties
Images & Videos

“Great management service...”

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Apr 11,2018
Minithumbup
Trish
By: 'Alton houses'
Apr 11,2018
5 people found
this helpful
Manages three letting properties for me, responds quickly to emails and calls, great liaison with tenants, managed a fire at a property including insurance and lost adjusters....
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Comment on agent fees
Good flexibility
Was this helpful? Yes
By: Tim B
Apr 12, 2018
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Hello and thank you for such a lovely review featuring the lovely Trish at WPR Property Management. We are very grateful to you and wish you all the very best. Regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Key to Serenity...”

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Mar 20,2018
Minithumbup
Richard
By: 'Amanda'
Mar 20,2018
2 people found
this helpful
It was the last day prior to making a decision to move into another property from another agency when I received an email about a property. I walked into the office in Alton and spoke to an agent when and I was told that it ...
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Comment on agent fees
I found the agent fees to be compatible across the real-estate arena, but I was also informed a few weeks ago that these fees are no longer required and that companies are now starting to void these fees completely
Was this helpful? Yes
By: Tim B
Mar 21, 2018
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Dear Amanda. What a thorough and comprehensive review of your experience of dealing with Richard Santos and WPR Lettings. I am delighted to hear that you are enjoying life in Alton, it's a super town. We are very grateful to you for sharing your thoughts. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards. ...

“Landlady...”

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Mar 16,2018
Minithumbup
Richard
By: 'Mascha Tyrrell'
Mar 16,2018
1 people found
this helpful
Richard has taken me through a change of tenants , always helpful and obliging and making it as stress free as possible ....
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Was this helpful? Yes
By: Tim B
Mar 21, 2018
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Just a little note to thank you for being a client of our company and also to thank you for taking the time for sharing your experience of dealing with us at Warren Powell-Richards Lettings. We are very grateful to you. Very best wishes and regards Tim B, Senior Partner, Warren Powell-Richards. ...

“We have been enabled to secure our last two rental ......”

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Mar 15,2018
Minithumbup
Richard
By: 'Eve'
Mar 15,2018
1 people found
this helpful
We have been enabled to secure our last two rental properties with the support and help of Richard Santos. He was particularly helpful with the second rental property, wich was constrained by difficult circumstances....
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Comment on agent fees
Would seem to be the going rate.
Was this helpful? Yes
By: Tim B
Mar 21, 2018
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It's very kind of you to have written a few words about Warren Powell-Richards and in particular Richard Santos, especially hearing about the circumstances surrounding your second rental. Very best wishes Tim B, Senior Partner, Warren Powell-Richards. ...

“Relocating from abroad I viewed about 20 properties with different agents ......”

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Mar 13,2018
Minithumbup
Richard
By: 'Viv'
Mar 13,2018
1 people found
this helpful
Relocating from abroad I viewed about 20 properties with different agents in the area. WPR was a breath of fresh air and stood out as professional and reliable. Clear, fast communication and knowledgeable about the houses and area. You want added value? You get it with ...
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Comment on agent fees
As expected
Was this helpful? Yes
By: Tim B
Mar 21, 2018
View all comments (1)
Thank you so much for taking the time to write your review featuring my colleague Richard. We really appreciate you sharing your thoughts and hope that you are enjoying life back in Alton. Very best wishes Tim B, Senior Partner, Warren Powell-Richards ...

“Have been using WPR for the past 5 years while we ......”

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Mar 09,2018
Minithumbup
Richard
By: 'Nigel K'
Mar 09,2018
1 people found
this helpful
Have been using WPR for the past 5 years while we have been abroad, and have always had a first class service from Richard and the team. They are always very responsive, very helpful and go out of their way to keep me happy!...
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Was this helpful? Yes
By: Tim B
Mar 12, 2018
View all comments (1)
Thank you very much for taking the time to write your review featuring Richard and the team at WPR Lettings and also for picking and entrusting us at WPR to act as your letting Agent. We know how important it is when yo are overseas to have piece of mind that your property is in good hands. We are very appreciative of for your business. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Thank you so much Polly, we are thrilled with how ......”

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Mar 08,2018
Minithumbup
Polly
By: 'Katharine and Nick'
Mar 08,2018
2 people found
this helpful
Thank you so much Polly, we are thrilled with how easy everything has been this time round! Nick and I had had several unsuccessful attempts of buying our first home together during the last year and I have to say that our experience this time ...
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Was this helpful? Yes
By: Tim B
Mar 09, 2018
View all comments (1)
Many congratulations on securing your first home. How exciting, we all hope you will be very happy there. Thank you very much for the super review of Polly. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“This the second time we have let our home with ......”

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Mar 01,2018
Minithumbup
Richard
Trish
By: 'Graham and Sally'
Mar 01,2018
5 people found
this helpful
This the second time we have let our home with WPR and nothing has changed from the superb service and attention we have received. We felt from the start that 'local' knowledge and experience would be the best way, and Richard is a mine of ...
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Comment on agent fees
Market rate, extremely reasonable considering the exceptional service
Was this helpful? Yes
By: Tim B
Mar 03, 2018
View all comments (1)
Hi Graham & Sally, what a great review of Richard and Trish. We really appreciate it as we do your decision to use us at WPR to act as your letting agent. I'm glad that we can give you some piece of mind when living overseas. Very best wishes and regards, Tim B, Senior Partner, Waren Powell-Richards ...

“When we moved to Alton, we rented through Warren Powell ......”

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Feb 27,2018
Minithumbup
Polly
Richard
By: 'G and J'
Feb 27,2018
5 people found
this helpful
When we moved to Alton, we rented through Warren Powell Richards. Richard Santos was efficient and professional from the start to the finish of our tenancy. And I'd also like to thank Trish Brown for her calm, friendly manner on maintenance issues. We were tenants, ...
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Comment on agent fees
The fees we paid at the set-up of our tenancy seemed fair. At the end, I was very impressed with the speed with which our deposit was returned.
Was this helpful? Yes
By: Tim B
Feb 27, 2018
View all comments (1)
What an informative and detailed review of the service you received from Trish, Richard and Polly. Thank you very much. I hope you're still enjoying life in Alton, it is a super town. We also hope that you are very happy with your fabulous new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Excellent support from the team at WPR who organised the ......”

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Feb 20,2018
Minithumbup
Trish
Richard
By: 'Cathy'
Feb 20,2018
5 people found
this helpful
Excellent support from the team at WPR who organised the complete refurb of the flat and found new tenants so quickly...
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Was this helpful? Yes
By: Tim B
Feb 20, 2018
View all comments (1)
Hi Cathy, just a note to say thank you very much for writing your review of Richard, Trish and the team at WPR Lettings. Thanks also for picking us at WPR to act as your agent. I am glad that we managed your refurb. in a satisfactory way and found you a tenant quickly. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“As purchasers of a property in Alton moving from London ......”

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Feb 08,2018
Minithumbup
Harry
By: 'Deirdre & David'
Feb 08,2018
5 people found
this helpful
As purchasers of a property in Alton moving from London we really can't speak highly enough of Harry. He is has been absolutely fantastic, proactive and supportive from the first viewing through to exchange of contracts. He always responded to our calls and emails, was ...
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Was this helpful? Yes
By: Tim B
Feb 12, 2018
View all comments (1)
Hi Deirdre & David, what a lovely review about young Harry, thank you very much indeed. It's very kind of you to have shared your thoughts. I hope you are enjoying life in Alton, it's a super town. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“We would definitely recommend the team at Warren Powell Richards, ......”

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Feb 08,2018
Minithumbup
Richard
By: 'HS'
Feb 08,2018
5 people found
this helpful
We would definitely recommend the team at Warren Powell Richards, in particular Richard Santos. We have just moved into a rental property on a temporary basis and Richard made sure the whole process ran very smoothly. Very professional, polite and responded quickly to any questions ...
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Was this helpful? Yes
By: Tim B
Feb 12, 2018
View all comments (1)
Thank you very much for writing your review featuring the WPR Alton team and in particular Richard Santos. We are very grateful to you and hope that you are enjoying life in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“We are very pleased with how Richard handled everything , he's ......”

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Feb 01,2018
Minithumbup
Richard
By: 'Tentant'
Feb 01,2018
6 people found
this helpful
We are very pleased with how Richard handled everything , he's professional and all went pretty fast, happy with the services ....
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Was this helpful? Yes
By: Tim B
Feb 01, 2018
View all comments (1)
A late note to thank you for taking the time to write your review featuring Richard at WPR Lettings, it's very good of you and we do appreciate it. I hope you are enjoying life in your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“I have known Richard for a number of years now ......”

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Jan 31,2018
Minithumbup
Richard
By: 'Days'
Jan 31,2018
7 people found
this helpful
I have known Richard for a number of years now and have always found him to be most helpful, efficient and quick to react to e-mails. More recently, although my flat is not actually rented out (our daughter is in residence), Richard was kind enough ...
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Was this helpful? Yes
By: Tim B
Jan 31, 2018
View all comments (1)
Thank very much for your review of Richard Santos. Great to hear that he was able to help you with suitable trades people. We look forward to being of service again when the time is right, Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“I have been a client of Warren Powell Richards for ......”

Share on :
Jan 30,2018
Minithumbup
Clare
Polly
By: 'Becky Morgan'
Jan 30,2018
6 people found
this helpful
I have been a client of Warren Powell Richards for over 4 years and their service has been exceptional. When making the decision to sell I asked Polly to try and secure an investment buyer which happened almost immediately. Clare then managed the case which through ...
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Comment on agent fees
The agent's fees are as expected.
Was this helpful? Yes
By: Tim B
Jan 31, 2018
View all comments (1)
Hi Becky - I hope this email finds you well - just a note to say thank you very much for all your business over the last few years and also for picking WPR and Polly to act as your agent. We really appreciate it. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Clare and all the staff at the Alton branch have ......”

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Jan 30,2018
Minithumbup
Clare
By: 'John'
Jan 30,2018
6 people found
this helpful
Clare and all the staff at the Alton branch have been excellent in assisting us in what was a difficult and protracted move with a long chain. They have always been willing to put themselves out and keep us informed every step of the way. ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jan 31, 2018
View all comments (1)
A little note to thank you for kindly instructing us at WPR to act as your Estate Agent and also for taking the time to write you flattering review of Clare and the team at WPR Alton. We are very grateful to you and wish you all the best with your future plans. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Clare was absolutely fantastic throughout the whole process, never failing ......”

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Jan 30,2018
Minithumbup
Clare
By: 'Peter Gibbs'
Jan 30,2018
6 people found
this helpful
Clare was absolutely fantastic throughout the whole process, never failing to return our calls and somehow having the ability to keep us informed of all activities with agents and solicitors within the chain. It was always good to hear from her at the end of ...
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Was this helpful? Yes
By: Tim B
Jan 31, 2018
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What a super review - it is always lovely to hear that someone has got the house of their dreams and I hope you will be very happy there. Thank so much for taking a few minutes to write your review featuring Clare at WPR Alton. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“We are extremely pleased with the way Richard has always ......”

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Jan 26,2018
Minithumbup
Richard
By: 'The Jeffery's'
Jan 26,2018
7 people found
this helpful
We are extremely pleased with the way Richard has always provided an excellent service. He is friendly, knowledgeable and efficient and has found us some wonderful tenants over the years....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Tim B
Jan 26, 2018
View all comments (1)
What a great review of Richard. Thank you very much - thanks too for picking us at WPR to be your Letting Agent. We appreciate your business. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Very affable and resourceful person. Most helpful in all aspects ......”

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Jan 25,2018
Minithumbup
Richard
By: 'Michael Lee'
Jan 25,2018
6 people found
this helpful
Very affable and resourceful person. Most helpful in all aspects of finding suitable tenants and for organising maintenance and repairs with various trades people. Recommended...
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Comment on agent fees
Very reasonable, based on having more than 1 property let with WPR
Was this helpful? Yes
By: Tim B
Jan 26, 2018
View all comments (1)
Just little note to thank you for the supportive review of Richard Santos at WPR Lettings and also for entrusting us to act as your Agent. I'm glad all seems to have gone to plan. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“I was a tenant through WPR for just over 4 years ......”

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Jan 25,2018
Minithumbup
Richard
Trish
By: 'S Hampshire-Shearer'
Jan 25,2018
5 people found
this helpful
I was a tenant through WPR for just over 4 years and was predominantly looked after by Richard Santos from the Alton branch and Trish Brown from the Farnham Property Management Team. Both Richard and Trish were extremely helpful throughout my tenancy and always went the ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jan 26, 2018
View all comments (1)
Thanks very much for your kind review featuring Trish and Richard at WPR Lettings - we really appreciate you sharing your thoughts. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“When we wanted to let a property, we went to ......”

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Jan 22,2018
Minithumbup
Richard
By: 'David Hardy'
Jan 22,2018
6 people found
this helpful
When we wanted to let a property, we went to Warren Powell Richards and were introduced to Richard Santos, Lettings Manager. Richard immediately started work on finding a prospective tenant, while at the same time providing me with all the various management options and fees, ...
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Comment on agent fees
Fees were very reasonable and in my view competitive.
Was this helpful? Yes
By: Tim B
Jan 23, 2018
View all comments (1)
What a thorough review of Richard. It's very good of you to have shared your experience of using WPR Lettings and we are very grateful to you. Thank you too for your business, I know there is no shortage of lettings agents in the town to pick from. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“We have just re-let our house again with WPR, and ......”

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Jan 20,2018
Minithumbup
Richard
By: 'Landlord'
Jan 20,2018
7 people found
this helpful
We have just re-let our house again with WPR, and as always, Richard has handled it very professionally. Living overseas it has meant a constant exchange of emails, but Richard is excellent at responding promptly to queries, so we are always kept informed....
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Comment on agent fees
Fair & reasonable.
Was this helpful? Yes
By: Tim B
Jan 23, 2018
View all comments (1)
Thanks very much for your kind review. It's great to hear that Richard is on the ball with your property especially given your out of the UK situation. You can rely on us at WPR being a safe pair of hands in the UK for you. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“I have used WPR in Alton regularly and Richard handled ......”

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Jan 19,2018
Minithumbup
Richard
By: 'Landlord'
Jan 19,2018
6 people found
this helpful
I have used WPR in Alton regularly and Richard handled this new tenancy in a professional, efficient and reliable manner....
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Comment on agent fees
Competitive
Was this helpful? Yes
By: Tim B
Jan 23, 2018
View all comments (1)
Just a little note to thank you for being a loyal customer of our Company and also for writing your supportive review featuring Richard who heads up the lettings team. It's much appreciated. Best wishes and regards, Tim B, Senior Partner,warren Powell-Richards ...

“During my whole process as a tenant Richard dealt with ......”

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Jan 17,2018
Minithumbup
Richard
By: 'Alton letting'
Jan 17,2018
6 people found
this helpful
During my whole process as a tenant Richard dealt with our letting in a timely, proffesional and helpful manner. Unfortunately I had to vacate the property earlier than contracted but Richard was very understanding to both the landlords and my situations, he made arrangements in ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jan 18, 2018
View all comments (1)
Thank you very much for writing your review regarding Richard who heads up our lettings team at WPR Alton. I am glad he managed to accommodate your early departure. Best wishes with your future plans. Regards, Tim B, Senior Partner, Warren Powell-Richards ...

“A difficult and long drawn out sale that Claire and ......”

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Jan 16,2018
Minithumbup
Clare
Polly
By: 'Paul'
Jan 16,2018
6 people found
this helpful
A difficult and long drawn out sale that Claire and Polly have managed over a two year period. They were both supportive throughout the process providing timely advice and communicated on progress - good and bad - throughout. Well done, and thanks. Paul...
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Was this helpful? Yes
By: Tim B
Jan 16, 2018
View all comments (1)
Thank you very much for your review of Polly, Clare and the team at WPR in Alton. It was a long haul but I am delighted that the team got you past the finishing post in the end. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-RIchards ...

“Polly and all the team were always polite, cheerful and ......”

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Jan 16,2018
Minithumbup
Polly
By: 'Eleanor'
Jan 16,2018
6 people found
this helpful
Polly and all the team were always polite, cheerful and positive throughout a long often fraught process. They chased whenever we asked and acted professionally throughout. I would be happy to recommend them....
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Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
By: Tim B
Jan 18, 2018
View all comments (1)
Just a little note to thank you for your recommendation and review featuring Polly and her colleagues at WPR Alton. Thank you also for picking us to act as your agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“I recently sold and bought through WPR Alton and cannot ......”

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Jan 12,2018
Minithumbup
Polly
Clare
By: 'Elizabeth'
Jan 12,2018
5 people found
this helpful
I recently sold and bought through WPR Alton and cannot fault the level of service I received from the whole team. Polly and Clare kept me informed of progress throughout both transactions and made the whole process as pain free as possible. I would not ...
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Was this helpful? Yes
By: Tim B
Jan 15, 2018
View all comments (1)
Thank you very much for your kind review featuring Polly and Clare and the team at WPR Alton, it is very kind of you and we do appreciate it. I hope you will be very happy in your new home. regards and best wishes Tim B, Senior Partner, Waren Powell-Richards ...

“Clare was the only sane person in the whole process! ......”

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Jan 09,2018
Minithumbup
Clare
By: 'Richard Harris'
Jan 09,2018
7 people found
this helpful
Clare was the only sane person in the whole process! Efficient, communicative and supportive. Great to work with. Thank you...
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Was this helpful? Yes
By: Tim B
Jan 09, 2018
View all comments (1)
What a great review of lovely Clare - thank you very much. Actually when you get to know Clare I can assure you that she's not entirely sane either but it's great that she put on a good face. On a serious note I hope you are very happy with your new home and wish you all the best with your future plans. Regards , TIm B, Senior Partner, Warren Powell-Richards ...

“Overall the service was really good. The first sale unfortunately ......”

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Jan 08,2018
Minithumbup
Polly
Clare
By: 'grwabg'
Jan 08,2018
5 people found
this helpful
Overall the service was really good. The first sale unfortunately feel through and I did feel that contact throughout the time was a little intermittent. However the 2nd sale was really well managed and they were always lovely. Specifically Polly and Clare were really helpful!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jan 09, 2018
View all comments (1)
Hello and thank you for your review featuring Polly and Clare and also for your constructive comment regarding intermittent contact. We take these matters very seriously so I really do appreciate this feedback and will discuss with the team. I am delighted that the second transaction ran its course and wish you all the best with your future plans. Thank you too for picking us at WPR to act as your agent. I know there are plenty of Agents in the town vying for your business, Regards and ve ...

“We viewed a number of properties before settling on the ......”

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Jan 03,2018
Minithumbup
By: 'Elaine'
Jan 03,2018
5 people found
this helpful
We viewed a number of properties before settling on the house we purchased and Benjamin was very patient and polite at all times....
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By: Tim B
Jan 03, 2018
View all comments (1)
Hello Elaine and Happy New Year. I just wanted to drop you a line to say thank you for writing your supportive review featuring WPR Alton and young Ben. We really appreciate it and hope you love your super new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email t.buxton@wprhomes.co.uk. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 9:35 AM 14/03/2017 by allAgents

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Warren Powell Richards

Branch - Alton, GU34