Alton, GU34
4.9/5, 791 reviews
99% recommended
95% sales valuation accuracy
100% sales fee satisfaction
91% lettings valuation accuracy
99% lettings fee satisfaction
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders. show more Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.
Warren Powell Richards Alton, Farnham, Grayshott and Haslemeres Independent Estate Agents

Opening Hours
Address

Warren Powell Richards
78 High Street
Alton
Hampshire
GU34 1EN
Sales: 01420 87379 / Lets: 01420 87409

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 100% £25,000 £3,000,000
Lettings 91% 99% £475 £7,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
169 1 212 3 208 1 187 0 10 0
Areas covered
  • GU34
  • GU35
  • GU9
  • GU10
  • SO24
  • RG25
  • RG29
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties
Images & Videos

“We dealt with Richard when we located a property to ......”

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Sep 27,2017
Minithumbup
Richard
By: 'Josh Grant'
Sep 27,2017
5 people found
this helpful
We dealt with Richard when we located a property to let in Alton. This was a busy time for us juggling running a business, imminently about to have our first child and then moving house on top of that. Richard allowed us to view the ...
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By: Tim B
Sep 29, 2017
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Just a little note to that you for taking the time to write a review detailing your experience of dealing with WPR Lettings in Alton and my colleague Richard Santos. I hope that you are enjoying life and in particular being a parent. That's it now - no sleep for a year or two. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“The service we experienced from Polly when buying our was ......”

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Sep 21,2017
Minithumbup
Polly
By: 'David Brown'
Sep 21,2017
4 people found
this helpful
The service we experienced from Polly when buying our was 'top-draw'. She was pro-active, patient and extremely supportive in helping us through to a successful exchange/completion on our house purchase. I wouldn't hesitate in recommending WPR when selling or buying. Thanks again Polly....you're ...
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By: Tim B
Sep 25, 2017
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Mr Brown, a little note to thank you for your top-draw feedback regarding my colleague Polly Gillert. We are very grateful to you for sharing your thoughts and hope that you are very happy with your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Richard has provided me with an exceptional letting agent service ......”

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Sep 19,2017
Minithumbup
Richard
By: 'Alex Wilson'
Sep 19,2017
5 people found
this helpful
Richard has provided me with an exceptional letting agent service for the past 7 years or more. Always helpful and polite, he is superb at finding good tenants quickly, in both Alton and Bordon....
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Comment on agent fees
The fees are good value
Was this helpful? Yes
By: Tim B
Sep 19, 2017
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Thank you very much for being such a great and loyal client of our Company and also for taking the time to write your kind review featuring my friend and colleague Richard Santos. We are very appreciative. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“I have always found Richard Santos to be very helpful ......”

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Sep 19,2017
Minithumbup
Richard
By: 'Margaret Whidborne'
Sep 19,2017
5 people found
this helpful
I have always found Richard Santos to be very helpful and efficient in dealing with lettings. The outcome has always been positive....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Sep 20, 2017
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Just a little note to say thank you for the review of Richard and also to thank you for putting your faith in our Company to act as your letting agent. We are very grateful to you. Very best wishes and regards Tim B, Senior Partner, Warren Powell-Richards ...

“I have used Richard Santos as my letting agent for 5 ......”

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Sep 15,2017
Minithumbup
Richard
By: 'Diane'
Sep 15,2017
5 people found
this helpful
I have used Richard Santos as my letting agent for 5 years now and in that time I have encountered zero problems and the flat has only been vacant for about a total of 5 weeks during that this time....
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Comment on agent fees
Agents fees are very fair for the work done and headaches it has saved me.
Was this helpful? Yes
By: Tim B
Sep 19, 2017
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Just a little note to thank you for the review of Richard and also an extra big thank you for being such a loyal client for so many years. We really appreciate your business. Very best wishes and regards, Tim B Senior Partner Warren Powell-Richards ...

“Richard was very professional and helpful throughout the whole process. ......”

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Sep 13,2017
Minithumbup
Richard
By: 'Neil'
Sep 13,2017
8 people found
this helpful
Richard was very professional and helpful throughout the whole process. He was prompt with all our enquiries and always treated us in a friendly manner. We would highly recommend Richard to anyone who is looking for a competent agent....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Sep 13, 2017
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Hi Neil, thanks very much for your review of Richard Santos at WPR Lettings, it was very kind of you. I hope you are enjoying life in your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Simply the best. Without a doubt Mr Buxton is the ......”

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Sep 13,2017
Minithumbup
Tim
By: 'SM'
Sep 13,2017
12 people found
this helpful
Simply the best. Without a doubt Mr Buxton is the finest Estate Agent in the South East, maybe the Uk and possibly the Universe. He is also handsome and a great man manager....
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Comment on agent fees
Worth every penny
Was this helpful? Yes
By: Daniel Vasey
Sep 13, 2017
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Thank you so much for the wonderful review of Tim. He is indeed a fantastic chap and a very fine estate agent. As our senior partner he does like to set the bar very high and I am delighted to hear he exceeded his own high standards. Once again thank you for using Warren Powell-Richards to sell your home, I shall now do my best to deflate Tim's head following him reading this review. Daniel Vasey - Partner ...

“Excellent service and very helpful - made the process very ......”

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Sep 11,2017
Minithumbup
Richard
By: 'Jayne'
Sep 11,2017
6 people found
this helpful
Excellent service and very helpful - made the process very smooth for moving in etc. Would definitely recommend and would use again...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Sep 13, 2017
View all comments (1)
Thanks very much for the review of our head of lettings Richard Santos. It's kind of you to have shared your thoughts. I hope you are very happy in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Richard, like the other members of staff at Warren Powell, ......”

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Sep 08,2017
Minithumbup
Richard
By: 'Sandy'
Sep 08,2017
5 people found
this helpful
Richard, like the other members of staff at Warren Powell, is charming and very helpful. I have complete confidence in having him manage the letting of my property in Alton....
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Comment on agent fees
Very acceptable
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By: Tim B
Sep 10, 2017
View all comments (1)
Hello and thank you for your review featuring my colleague Richards Santos who heads up WPR Lettings. It's very kind of you. Thank you also for trusting us to act as your agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Richard helped with all of my queries, and was a ......”

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Sep 04,2017
Minithumbup
Richard
By: 'JoeT'
Sep 04,2017
6 people found
this helpful
Richard helped with all of my queries, and was a pleasure to deal with. Thank you, Richard, on ensuring my move was as easy as possible....
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Comment on agent fees
Bad
Was this helpful? Yes
By: Tim B
Sep 05, 2017
View all comments (1)
Just a little note to thank you for the supportive review featuring Richard Santos who heads up our WPR lettings team. Very much appreciated. Best wishes, Tim B, Senior Partner,Warren Powell-Richards ...

“Richard is an extremely courteous, helpful and efficient agent. From ......”

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Aug 31,2017
Minithumbup
Richard
By: 'NTaylor'
Aug 31,2017
6 people found
this helpful
Richard is an extremely courteous, helpful and efficient agent. From viewing, through to signing the agreement documents, Richard has made sure my needs were met and questions answered, patiently waiting when I have been due to providing anything. He continues to maintain good tenant/agent ...
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Comment on agent fees
High, but that's the rental game
Was this helpful? Yes
By: Tim B
Sep 02, 2017
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Just a little note to say thank you for the kind review of Richard Santos. I am delighted that you found him an easy fellow to deal with especially when it came to gaining entry to your flat when you locked yourself out. Very best wishes and regards Tim B, Senior Partner, Warren Powell-Richards ...

“Richard was always very pleasant and professional, nothing was ever ......”

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Aug 16,2017
Minithumbup
Richard
By: 'Laura Michalczyk'
Aug 16,2017
7 people found
this helpful
Richard was always very pleasant and professional, nothing was ever too much trouble for him and he always made me feel like a valued customer. He dealt with any issues very quickly and was very efficient. I couldn't recommend him any higher and everyone I ...
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Was this helpful? Yes
By: TIm B
Aug 16, 2017
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Thank you very much indeed for your review of Richards and WPR Lettings. We really appreciate these little reviews. Very best wishes with your future plans, regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Richard has made the whole process of renting a property ......”

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Aug 16,2017
Minithumbup
Richard
By: 'Alton Landlady'
Aug 16,2017
7 people found
this helpful
Richard has made the whole process of renting a property to tenants a pleasant and stress free experience. We were keen to use local agents who had local knowledge of the rental market. Nothing has been too much trouble and the friendly staff in the ...
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Comment on agent fees
The fees are fair for the excellent service provided.
Was this helpful? Yes
By: Tim B
Aug 16, 2017
View all comments (1)
Hello and thank you both for your kind and supporting review of my colleague Richard at WPR Lettings and also for picking us to act as your letting agent. We appreciated your support and business. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-RIchards ...

“Richard dealt with the letting of my property extremely efficiently ......”

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Aug 15,2017
Minithumbup
Richard
By: 'EllieMac'
Aug 15,2017
7 people found
this helpful
Richard dealt with the letting of my property extremely efficiently and most importantly found me just the sort of tenant I was hoping for. Communication was easy and paperwork was sent promptly, was comprehensive and easy to understand....
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Comment on agent fees
Fees are reasonable for the quality of service provided.
Was this helpful? Yes
By: Tim B
Aug 16, 2017
View all comments (1)
Just a little note to say a big thank you for your kind review and also for picking us at WPR to act as your letting agent. We really appreciate it. Very best wishes and regards, Tim B, Senior Partner, Warren Power-Richards ...

“I cant thank Polly enough for finding me my perfect ......”

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Aug 14,2017
Minithumbup
Polly
By: 'Gemma Moody'
Aug 14,2017
7 people found
this helpful
I cant thank Polly enough for finding me my perfect home! I am new to the area and she was patience and very supportive on finding my house. WPR were pro-active and called me regarding the house I brought and if it wasn't for that ...
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Was this helpful? Yes
By: TIm B
Aug 16, 2017
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Hi Gemma, welcome to Alton. It's a great town and I hope you enjoy living here, I'm sure you will. I hope you love your super new home too. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards PS Thanks for the great review of Polly too ...

“Richard has always been very helpful and informative in my ......”

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Aug 05,2017
Minithumbup
Richard
By: 'Brendan O'Keeffe'
Aug 05,2017
7 people found
this helpful
Richard has always been very helpful and informative in my dealings with him. The property I rented was perfect for my needs at the time and I had no problems....
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Comment on agent fees
No opinion
Was this helpful? Yes
By: Tim B
Aug 09, 2017
View all comments (1)
Hello and thank you very much for you review of Richard and WPR Lettings. It's very good of you and we appreciate it. Very best wishes with your future plans, regards, and best wishes, Tim B, Senior Partners, Warren Powell-Richards ...

“Harry was not the first agent dealing with my purchase, ......”

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Aug 04,2017
Minithumbup
Harry
By: 'Sam'
Aug 04,2017
7 people found
this helpful
Harry was not the first agent dealing with my purchase, and is not the agent who showed me around the property. Although there was some confusion with calls and emails not being returned while new agents were picking up where the old one had left ...
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Comment on agent fees
N/A - buyer.
Was this helpful? Yes
By: Tim B
Aug 05, 2017
View all comments (1)
Thank you very much for sharing your thoughts on dealing with Harry at WPR Alton. He is a great asset to our team so it is great to see him receiving this recognition, we appreciate it. I hope you are very happy with your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Thank you Clare for a very smooth buying process of ......”

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Aug 03,2017
Minithumbup
Clare
By: 'Mr and Mrs C'
Aug 03,2017
7 people found
this helpful
Thank you Clare for a very smooth buying process of our house in Telegraph Lane.You gave us plenty of time to view and always got back to us very quickly with any questions we had.Would thoroughly recommend this branch if you were looking ...
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By: Tim B
Aug 05, 2017
View all comments (1)
Hello and thank you for the great review featuring Clare at WPR Alton. It is very kind of you and much appreciated. We hope you love your new home, Telegraph Lane is a super place to live. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Clare has been efficient, kept us up to date on ......”

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Jul 28,2017
Minithumbup
Clare
By: 'S&M'
Jul 28,2017
7 people found
this helpful
Clare has been efficient, kept us up to date on developments, and generally been a pleasure to deal with throughout the selling of our property....
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Comment on agent fees
As expected
Was this helpful? Yes
By: Tim B
Jul 29, 2017
View all comments (1)
Hello and thank you for your kind words about my colleague Clare at WPR Alton. Thank you also for picking WPR to act as your estate agent. We appreciate your business. Very best wishes with your future plans, regards, Tim B, Senior Partner,Warren Powell-Richards ...

“Clare was amazing throughout our purchase, there were many challenges, ......”

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Jul 23,2017
Minithumbup
Clare
By: 'Mrs W'
Jul 23,2017
8 people found
this helpful
Clare was amazing throughout our purchase, there were many challenges, but she always provided support and made sure there was regular communication throughout the chain. she is dedicated, hardworking and a great asset to Warren Powell....
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By: Tim B
Jul 24, 2017
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What a lovely review of Clare at WPR Alton. Thank you very much indeed. I hope you love your fab new home. Very best wishes an regards, Tim B, Senior Partner, Warren Powell-Richards ...

“If it had not been for Clare's fantastic support and ......”

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Jul 18,2017
Minithumbup
Clare
By: 'Paul'
Jul 18,2017
7 people found
this helpful
If it had not been for Clare's fantastic support and help I think we would have given up trying to sell our house. Clare did all the chasing around for us and managed to tie up all the loose ends. We cannot thank her enough ...
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Comment on agent fees
The agent fees are competitive compared with other local agents.
Was this helpful? Yes
By: Tim B
Jul 20, 2017
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Hi Paul - thank you for the great review of my colleague Clare who is indeed a real asset to our company. Thank you also for picking us to act as your estate agent. Very best wish with your future plans. Regards, Tim B, Senior partner, Warren Powell-Richards ...

“Nick and Polly proved to be dedicated, supportive, wise and ......”

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Jul 10,2017
Minithumbup
Nick
Polly
By: 'Goymer'
Jul 10,2017
8 people found
this helpful
Nick and Polly proved to be dedicated, supportive, wise and showed great integrity. A rare combination today in the world of house sales....
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By: Tim B
Jul 11, 2017
View all comments (1)
Thank you very much for your kind and supportive review featuring my colleagues Nick and Polly. Its good of you to have shared your thoughts and we really appreciate it. Thank you also for picking us at WPR to act as your Estate Agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“We recently found a property to rent through Warren Powell ......”

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Jul 03,2017
Minithumbup
Richard
By: 'DC0808'
Jul 03,2017
4 people found
this helpful
We recently found a property to rent through Warren Powell Richards and found Richard to be very helpful and professional throughout....
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By: Tim B
Jul 06, 2017
View all comments (1)
Thanks very much for writing your review featuring Richard Santos. It is appreciated. I hope you are happy in your new home, best wishes and regards Tim B, Senior Partner, Warren Powell-Richards ...

“A surprisingly easy letting experience! Richard was friendly, helpful and ......”

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Jul 02,2017
Minithumbup
Richard
Clare
By: 'Amy'
Jul 02,2017
4 people found
this helpful
A surprisingly easy letting experience! Richard was friendly, helpful and quick to act in contacting our new Landlord, and made the whole process of setting up our new tenancy a breeze. Clare was equally quick and efficient in responding to our questions during the setup ...
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Comment on agent fees
Considering the quality of service provided, the agent's fees were reasonable.
Was this helpful? Yes
By: Tim B
Jul 03, 2017
View all comments (1)
Hi Amy, just a little note to say thank you very much for your kind review of Richard and Clare. We really appreciate you sharing your thoughts. I hope you are enjoying life in your new home. Regards and best wishes Tim B, Senior Partner, Warren Powell-Richards ...

“Richard is very effective at finding and processing new tenants. ......”

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Jun 30,2017
Minithumbup
Richard
By: 'Landlord'
Jun 30,2017
4 people found
this helpful
Richard is very effective at finding and processing new tenants. He is also very polite and good at keeping you up to date with important information....
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Comment on agent fees
The fees are reasonable for the high quality of service provided.
Was this helpful? Yes
By: Tim B
Jun 30, 2017
View all comments (1)
Hello and thank you for the review featuring my colleague Richard Santos who heads up WPR Lettings. It is good of you to have shared your experience. Thank too for picking us at WPR to act as your letting agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“It's been an absolute delight dealing with Clare at Warren-Powell-Richards. ......”

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Jun 27,2017
Minithumbup
Clare
By: 'Becky'
Jun 27,2017
4 people found
this helpful
It's been an absolute delight dealing with Clare at Warren-Powell-Richards. She's extremely helpful, efficient and friendly, so a credit to the firm. Thank you Clare, for making a very stressful situation, a very pleasurable experience!...
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Was this helpful? Yes
By: Tim B
Jun 29, 2017
View all comments (1)
Hi Becky - yes Clare is indeed an asset to our firm. Thank you very much for sharing your thoughts and also for picking us at WPR to act as your agent. We really appreciate both your business and your kind words. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Words cannot express our gratitude to both Polly and Clare. ......”

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Jun 26,2017
Minithumbup
Polly
Clare
By: 'Yvonne and Bill'
Jun 26,2017
5 people found
this helpful
Words cannot express our gratitude to both Polly and Clare. They were both hugely supportive and patient throughout the whole process of selling our bungalow. Always on the end of the phone when needed- even into the evening on some occasions. Sorry Polly , I'm sure ...
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By: Tim B
Jun 26, 2017
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Hi Yvonne and Bill. What a kind and lovely review of my colleagues Polly and Clare. Thank you very much indeed and thank you too for picking WPR to act as your agent. We appreciate your business. I hope all your future plans go well Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Very happy with the property rental service given. Tenants were ......”

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Jun 25,2017
Minithumbup
Richard
By: 'A Robinson'
Jun 25,2017
6 people found
this helpful
Very happy with the property rental service given. Tenants were found very quickly and I will certainly return to WPR in the future. Thank you...
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Comment on agent fees
Very competitive which was a reason for using Agent initially.
Was this helpful? Yes
By: Tim B
Jun 26, 2017
View all comments (1)
Hello and thank you for the review of Richard at WPR Lettings in Alton. Thank you too for picking Richard and WPR to act as your agent, we appreciate your business. Best wishes and regards, Tim B, Senior partner, Warren Powell-Richards ...

“Harry dealt with the purchase of our new home. When ......”

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Jun 25,2017
Minithumbup
Harry
By: 'Andrew and Mary Fry'
Jun 25,2017
7 people found
this helpful
Harry dealt with the purchase of our new home. When he showed us around we were impressed by his polite and friendly manner, and he always dealt with our phone calls and e mails promptly and efficiently. It was a pleasure to work with him....
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By: Tim B
Jun 26, 2017
View all comments (1)
Hello Mr and Mrs Fry - thanks so much for your great review of young Harry at WPR Alton. We really appreciate you sharing your experience. I hope you are very happy with your new home and will be very happy there. Regards and best wishes, Tim B, Senior Partner Warren Powell-Richards ...

“Richard & Clare were both very helpful in securing us a ......”

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Jun 21,2017
Minithumbup
Richard
Clare
By: 'Claud & Mike'
Jun 21,2017
3 people found
this helpful
Richard & Clare were both very helpful in securing us a tenant. Even offering to meet an engineer at the property if we got held up in traffic. I commend Richard on the final completion process, which was done very efficiently. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jun 22, 2017
View all comments (1)
Hello and thank you for taking the time to write a review featuring my colleagues Richard and Clare. We are very grateful to you. Thank you also for picking us to act as your letting agent, your business is appreciated. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Staff picture Tim
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Staff picture Polly
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Staff picture Nick
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Staff picture Richard
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Staff picture Clare
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Staff picture Harry
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Staff picture Jo
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email t.buxton@wprhomes.co.uk. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 9:35 AM 14/03/2017 by allAgents

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Warren Powell Richards

Branch - Alton, GU34