• Tim Buxton
    Tim Buxton
  • Polly Gillert
    Polly Gillert
  • Nick Warren
    Nick Warren
  • Richard Santos
    Richard Santos
  • Elizabeth Lowther
    Elizabeth Lowther
  • Clare Knight
    Clare Knight
  • Harry Kellie
    Harry Kellie
  • Benjamin Coulston
    Benjamin Coulston
  • Jo Santos
    Jo Santos
  • Jo Wright
    Jo Wright
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.
Warren Powell Richards

78 High Street Alton
Hampshire
GU34 1EN

Sales: 01420 87379 / Lets: 01420 87409
Aug 16,2017
Minithumbup
Richard Santos
By: 'Laura Michalczyk'
Aug 16,2017
0 people found
this helpful
Richard was always very pleasant and professional, nothing was ever too much trouble for him and he always made me feel like a valued customer. He dealt with any issues very quickly and was very efficient. I couldn't recommend him any higher and everyone I spoke to at Warren Powell Richards was always pleasant and accommodating....
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Was this helpful? Yes
Aug 16,2017
Minithumbup
Richard Santos
By: 'Alton Landlady'
Aug 16,2017
0 people found
this helpful
Richard has made the whole process of renting a property to tenants a pleasant and stress free experience. We were keen to use local agents who had local knowledge of the rental market. Nothing has been too much trouble and the friendly staff in the branch are always so helpful....
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Comment on agent fees
The fees are fair for the excellent service provided.
Was this helpful? Yes
Aug 15,2017
Minithumbup
Richard Santos
By: 'EllieMac'
Aug 15,2017
0 people found
this helpful
Richard dealt with the letting of my property extremely efficiently and most importantly found me just the sort of tenant I was hoping for. Communication was easy and paperwork was sent promptly, was comprehensive and easy to understand....
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Comment on agent fees
Fees are reasonable for the quality of service provided.
Was this helpful? Yes
Aug 14,2017
Minithumbup
Polly Gillert
By: 'Gemma Moody'
Aug 14,2017
1 people found
this helpful
I cant thank Polly enough for finding me my perfect home! I am new to the area and she was patience and very supportive on finding my house. WPR were pro-active and called me regarding the house I brought and if it wasn't for that I wouldn't be in there now. Service was brilliant and I always felt they were so supportive. I love the area and wouldn't hesitate to using them again. Thanks again Polly....you're a star! x...
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Was this helpful? Yes
Aug 05,2017
Minithumbup
Richard Santos
By: 'Brendan O'Keeffe'
Aug 05,2017
3 people found
this helpful
Richard has always been very helpful and informative in my dealings with him. The property I rented was perfect for my needs at the time and I had no problems....
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Comment on agent fees
No opinion
Was this helpful? Yes
By: Tim B
Aug 09, 2017
View all comments (1)
Hello and thank you very much for you review of Richard and WPR Lettings. It's very good of you and we appreciate it. Very best wishes with your future plans, regards, and best wishes, Tim B, Senior Partners, Warren Powell-Richards ...
Aug 04,2017
Minithumbup
Harry Kellie
By: 'Sam'
Aug 04,2017
2 people found
this helpful
Harry was not the first agent dealing with my purchase, and is not the agent who showed me around the property. Although there was some confusion with calls and emails not being returned while new agents were picking up where the old one had left off, when Harry became the new agent he was very efficient and communicative. He took the time to relay information to me from along the chain in what seemed to be a long and difficult sale with communication from other parties not being clear, straight...
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Comment on agent fees
N/A - buyer.
Was this helpful? Yes
By: Tim B
Aug 05, 2017
View all comments (1)
Thank you very much for sharing your thoughts on dealing with Harry at WPR Alton. He is a great asset to our team so it is great to see him receiving this recognition, we appreciate it. I hope you are very happy with your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 03,2017
Minithumbup
Clare Knight
By: 'Mr and Mrs C'
Aug 03,2017
3 people found
this helpful
Thank you Clare for a very smooth buying process of our house in Telegraph Lane.You gave us plenty of time to view and always got back to us very quickly with any questions we had.Would thoroughly recommend this branch if you were looking for properties in that area.We wern't pestered with numerous calls but were kept up to date with their mailing list.Thank you Clare and the Alton office....
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Was this helpful? Yes
By: Tim B
Aug 05, 2017
View all comments (1)
Hello and thank you for the great review featuring Clare at WPR Alton. It is very kind of you and much appreciated. We hope you love your new home, Telegraph Lane is a super place to live. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Jul 28,2017
Minithumbup
Clare Knight
By: 'S&M'
Jul 28,2017
3 people found
this helpful
Clare has been efficient, kept us up to date on developments, and generally been a pleasure to deal with throughout the selling of our property....
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Comment on agent fees
As expected
Was this helpful? Yes
By: Tim B
Jul 29, 2017
View all comments (1)
Hello and thank you for your kind words about my colleague Clare at WPR Alton. Thank you also for picking WPR to act as your estate agent. We appreciate your business. Very best wishes with your future plans, regards, Tim B, Senior Partner,Warren Powell-Richards ...
Jul 23,2017
Minithumbup
Clare Knight
By: 'Mrs W'
Jul 23,2017
4 people found
this helpful
Clare was amazing throughout our purchase, there were many challenges, but she always provided support and made sure there was regular communication throughout the chain. she is dedicated, hardworking and a great asset to Warren Powell....
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Was this helpful? Yes
By: Tim B
Jul 24, 2017
View all comments (1)
What a lovely review of Clare at WPR Alton. Thank you very much indeed. I hope you love your fab new home. Very best wishes an regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jul 18,2017
Minithumbup
Clare Knight
By: 'Paul'
Jul 18,2017
4 people found
this helpful
If it had not been for Clare's fantastic support and help I think we would have given up trying to sell our house. Clare did all the chasing around for us and managed to tie up all the loose ends. We cannot thank her enough for her dedicated professional approach, a real asset to your company....
read full review
Comment on agent fees
The agent fees are competitive compared with other local agents.
Was this helpful? Yes
By: Tim B
Jul 20, 2017
View all comments (1)
Hi Paul - thank you for the great review of my colleague Clare who is indeed a real asset to our company. Thank you also for picking us to act as your estate agent. Very best wish with your future plans. Regards, Tim B, Senior partner, Warren Powell-Richards ...
Jul 10,2017
Minithumbup
Nick Warren
Polly Gillert
By: 'Goymer'
Jul 10,2017
5 people found
this helpful
Nick and Polly proved to be dedicated, supportive, wise and showed great integrity. A rare combination today in the world of house sales....
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Was this helpful? Yes
By: Tim B
Jul 11, 2017
View all comments (1)
Thank you very much for your kind and supportive review featuring my colleagues Nick and Polly. Its good of you to have shared your thoughts and we really appreciate it. Thank you also for picking us at WPR to act as your Estate Agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jul 03,2017
Minithumbup
Richard Santos
By: 'DC0808'
Jul 03,2017
3 people found
this helpful
We recently found a property to rent through Warren Powell Richards and found Richard to be very helpful and professional throughout....
read full review
Was this helpful? Yes
By: Tim B
Jul 06, 2017
View all comments (1)
Thanks very much for writing your review featuring Richard Santos. It is appreciated. I hope you are happy in your new home, best wishes and regards Tim B, Senior Partner, Warren Powell-Richards ...
Jul 02,2017
Minithumbup
Richard Santos
Clare Knight
By: 'Amy'
Jul 02,2017
3 people found
this helpful
A surprisingly easy letting experience! Richard was friendly, helpful and quick to act in contacting our new Landlord, and made the whole process of setting up our new tenancy a breeze. Clare was equally quick and efficient in responding to our questions during the setup process. Thank you very much both....
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Comment on agent fees
Considering the quality of service provided, the agent's fees were reasonable.
Was this helpful? Yes
By: Tim B
Jul 03, 2017
View all comments (1)
Hi Amy, just a little note to say thank you very much for your kind review of Richard and Clare. We really appreciate you sharing your thoughts. I hope you are enjoying life in your new home. Regards and best wishes Tim B, Senior Partner, Warren Powell-Richards ...
Jun 30,2017
Minithumbup
Richard Santos
By: 'Landlord'
Jun 30,2017
3 people found
this helpful
Richard is very effective at finding and processing new tenants. He is also very polite and good at keeping you up to date with important information....
read full review
Comment on agent fees
The fees are reasonable for the high quality of service provided.
Was this helpful? Yes
By: Tim B
Jun 30, 2017
View all comments (1)
Hello and thank you for the review featuring my colleague Richard Santos who heads up WPR Lettings. It is good of you to have shared your experience. Thank too for picking us at WPR to act as your letting agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jun 27,2017
Minithumbup
Clare Knight
By: 'Becky'
Jun 27,2017
3 people found
this helpful
It's been an absolute delight dealing with Clare at Warren-Powell-Richards. She's extremely helpful, efficient and friendly, so a credit to the firm. Thank you Clare, for making a very stressful situation, a very pleasurable experience!...
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Was this helpful? Yes
By: Tim B
Jun 29, 2017
View all comments (1)
Hi Becky - yes Clare is indeed an asset to our firm. Thank you very much for sharing your thoughts and also for picking us at WPR to act as your agent. We really appreciate both your business and your kind words. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Jun 26,2017
Minithumbup
Polly Gillert
Clare Knight
By: 'Yvonne and Bill'
Jun 26,2017
4 people found
this helpful
Words cannot express our gratitude to both Polly and Clare. They were both hugely supportive and patient throughout the whole process of selling our bungalow. Always on the end of the phone when needed- even into the evening on some occasions. Sorry Polly , I'm sure you are missing my constant calls!! Would highly recommend them to everybody....
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Was this helpful? Yes
By: Tim B
Jun 26, 2017
View all comments (1)
Hi Yvonne and Bill. What a kind and lovely review of my colleagues Polly and Clare. Thank you very much indeed and thank you too for picking WPR to act as your agent. We appreciate your business. I hope all your future plans go well Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jun 25,2017
Minithumbup
Richard Santos
By: 'A Robinson'
Jun 25,2017
5 people found
this helpful
Very happy with the property rental service given. Tenants were found very quickly and I will certainly return to WPR in the future. Thank you...
read full review
Comment on agent fees
Very competitive which was a reason for using Agent initially.
Was this helpful? Yes
By: Tim B
Jun 26, 2017
View all comments (1)
Hello and thank you for the review of Richard at WPR Lettings in Alton. Thank you too for picking Richard and WPR to act as your agent, we appreciate your business. Best wishes and regards, Tim B, Senior partner, Warren Powell-Richards ...
Jun 25,2017
Minithumbup
Harry Kellie
By: 'Andrew and Mary Fry'
Jun 25,2017
5 people found
this helpful
Harry dealt with the purchase of our new home. When he showed us around we were impressed by his polite and friendly manner, and he always dealt with our phone calls and e mails promptly and efficiently. It was a pleasure to work with him....
read full review
Was this helpful? Yes
By: Tim B
Jun 26, 2017
View all comments (1)
Hello Mr and Mrs Fry - thanks so much for your great review of young Harry at WPR Alton. We really appreciate you sharing your experience. I hope you are very happy with your new home and will be very happy there. Regards and best wishes, Tim B, Senior Partner Warren Powell-Richards ...
Jun 21,2017
Minithumbup
Richard Santos
Clare Knight
By: 'Claud & Mike'
Jun 21,2017
2 people found
this helpful
Richard & Clare were both very helpful in securing us a tenant. Even offering to meet an engineer at the property if we got held up in traffic. I commend Richard on the final completion process, which was done very efficiently. Thank you....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jun 22, 2017
View all comments (1)
Hello and thank you for taking the time to write a review featuring my colleagues Richard and Clare. We are very grateful to you. Thank you also for picking us to act as your letting agent, your business is appreciated. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jun 11,2017
Minithumbup
Polly Gillert
By: 'Ian and Margie'
Jun 11,2017
4 people found
this helpful
Polly showed us around the property back in a cold morning in January and from that moment until we completed at the end of May, Polly was always 100% professional in dealing with issues between ourselves and 'invisible' vendors some of which were difficult and could have led to us pulling out. She supported us in our purchase when our chain fell through and persuaded our 'invisible' vendors to wait for us for which we are very grateful. Very personable...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Tim B
Jun 12, 2017
View all comments (1)
Hi Ian and Margie, great to hear that you secured the property in the end, I hope you are very happy with your new home. It is very kind of you to have written a review featuring my colleague Polly, we really appreciate it. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
May 30,2017
Minithumbup
Richard Santos
By: 'Gabriel'
May 30,2017
3 people found
this helpful
He helped me with all the details. Was a pleasant and easy transaction. Next time I will move I will definitely contact him first....
read full review
Comment on agent fees
Could been better. Every penny left in my pocket is welcome .
Was this helpful? Yes
By: Tim B
Jun 01, 2017
View all comments (1)
Hi Gabriel. thank very much for the super comment regarding my colleague Richard, very kind of you. I hope that you are happy in your new home. Very best wishes and regards. Tim B, Senior Partner, Warren Powell-Richards ...
May 29,2017
Minithumbup
Harry Kellie
By: 'Jeff Ayling'
May 29,2017
2 people found
this helpful
Harry handle the sale of my property in a professional manner, arranging viewings and keeping me informed throughout the whole process. He communicated well with all the parties involved....
read full review
Comment on agent fees
Good fees, no complaints.
Was this helpful? Yes
By: Tim B
May 30, 2017
View all comments (1)
Hi Jeff, thanks very much for your review of young Harry and of course for trusting us to market your home. We really appreciate your support and hope that all goes to plan on the South Coast. Very best wishes to you, regards, Tim B, Senior Partner,Warren Powell-Richards ...
May 26,2017
Minithumbup
Richard Santos
By: 'Lauren'
May 26,2017
2 people found
this helpful
We have just agreed to let a property through Richard Santos and he has gone above and beyond to make the overall process as smooth as possible. Whether it was late evening viewings or just answering all our questions....
read full review
Was this helpful? Yes
By: Tim B
May 30, 2017
View all comments (1)
Hi Lauren, thanks very much for the review of my friend and colleague Richard Santos. I am glad all went to plan. I hope you will be very happy in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
May 26,2017
Minithumbup
Polly Gillert
Clare Knight
By: 'Chris'
May 26,2017
2 people found
this helpful
From day one when we met Nick for the appraisal of house everything was dealt with very professionally. Presentation brochure was very good and well presented We then dealt with Polly most of the time but in her absence Clare was always there to help. We have been kept fully informed every step of the way It was quite a complex sale to say the least but after many inspections of the house all conducted by employees we finally arrived at a completion day. Thank you...
read full review
Comment on agent fees
Agents fees... well maybe higher than some other agents but you get what you pay for !
Was this helpful? Yes
By: Tim B
May 30, 2017
View all comments (1)
Just a little note to say hello and to thank you for the supportive review featuring Polly, Clare and Nick Warren. It is very good of you and we appreciate it. Thank you too for picking us at WPR to act as your agent. Very best wishes with your future plans, regards, Tim B, Senior Partner, Warren Powell-Richards ...
May 23,2017
Minithumbup
Polly Gillert
By: 'Amanda and Stephen'
May 23,2017
2 people found
this helpful
All the staff at Warren Powell Richards were really helpful. We were always updated and supported throughout our purchase. We would recommend them....
read full review
Was this helpful? Yes
By: Tim B
May 23, 2017
View all comments (1)
Hello Amanda & Stephen. Just a little note to say thank you very much for your supportive review but also to wish you well in your new home. I hope you will be very happy there. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
May 17,2017
Minithumbup
Richard Santos
By: 'Joe and Hayley'
May 17,2017
5 people found
this helpful
This was our second time of renting a property, the first ended a few weeks ago as our landlady was moving back into the property. We stayed in Alton for our search criteria, and found a beautiful 2 bed Victorian house. We used Rightmove to search for our property and within a day of sending the email, we received a reply from Richard Santos telling us we could view the property the next day. We saw the property with Richard also, and instantly fell in love with it! We confirmed and paid the de...
read full review
Comment on agent fees
A little expensive, but considering the price of the monthly rent, quite reasonable.
Was this helpful? Yes
By: Tim B
May 17, 2017
View all comments (1)
Hi Joe and Hayley, just a little note to say thank you for the detailed review of dealing with Richard Santos and WPR Lettings in Alton. It is great to hear that you love your new home and I hope you will be very happy there. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
May 11,2017
Minithumbup
Clare Knight
By: 'Julia Waterman'
May 11,2017
4 people found
this helpful
Clare could not have been more helpful from our very first viewing through to completion. During our purchase there was a great deal of 'back and forth' due to disorganised solicitors and thanks to Clare's organised and proactive approach it was dealt with quickly and was far less frustrating than it could have been. She is calm, friendly and methodical and was able to manage some tricky situations with ease. Clare is an excellent communicator and has changed my perception of Estate Agents for...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Tim B
May 12, 2017
View all comments (1)
Hello and thank you for the fabulous review of my friend and colleague Clare. It is great to see you kind words and we are very grateful to you. I hope you will be very happy in your new home. Regards and best wishes, Tim B, Senior Partner, warren Powell-Richards ...
May 03,2017
Minithumbup
Richard Santos
By: 'Penfold'
May 03,2017
6 people found
this helpful
Richard is always very helpful, he has found all our tenants for us. Nothing is too much trouble and we have asked him to go way beyond the call of duty many times. I would highly recommend Richard to anyone....
read full review
Comment on agent fees
Agent's fees are competitive.
Was this helpful? Yes
By: Tim B
May 04, 2017
View all comments (1)
Hello and thank you both for the kind and flattering review of my colleague Richard Santos and also for picking us at WPR to act as your letting agent. It is very much appreciated. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 30,2017
Minithumbup
Richard Santos
Jo Wright
By: 'Lloyd Jarman'
Apr 30,2017
4 people found
this helpful
As a relatively new Landlord and also being not that familiar to Alton I was very pleased to find such a professionaland helpful team at WPR. I had a couple of dealings with Jo Wright who was very informative and couldn't have helped me any more than she did. A real asset to the office. Most of my dealing however were with Richard Santos. I found him to be very capable and really appreciated his quick responses to all my inquiries and issues that were raised over several months. Richard delive...
read full review
Comment on agent fees
Good/Reasonable
Was this helpful? Yes
By: Tim B
May 02, 2017
View all comments (1)
Hi Mr Jarman - thank you very much for picking us as your letting agent. As you mentioned , there are no shortage of agents so we really appreciate your business. Thanks too for your kind review of Richard and Jo, Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 26,2017
Minithumbup
Polly Gillert
Nick Warren
By: 'Gill T'
Apr 26,2017
2 people found
this helpful
I have found one in a million....an estate agent with integrity. Nick and Polly were professional, honest and extremely helpful. I cannot fault them at all. They both went the extra mile to help in what was a difficult sale. Thank you both so much. Most other estate agents could learn a lot from you guys....
read full review
Comment on agent fees
Good.
Was this helpful? Yes
By: Tim B
May 02, 2017
View all comments (1)
Hello and thank you for your great review featuring Polly and Nick - it was a really lovely comment and very much appreciated. Thanks too for picking us to act as your agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Areas covered
  • GU34
  • GU35
  • GU9
  • GU10
  • SO24
  • RG25
  • RG29
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
99% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £25,000
  • Max: £860,000

Letting
  • Min: £0
  • Max: £170

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
98 1 111 0 155 1 136 0 9 0
Tim Buxton Tim Buxton
Senior Partner
2 reviews

About Tim No description set View full profile
Polly Gillert Polly Gillert
Partner
115 reviews

About Polly No description set View full profile
Nick Warren Nick Warren
Partner
27 reviews

About Nick No description set View full profile
Richard Santos Richard Santos
Partner
211 reviews

About Richard No description set View full profile
Elizabeth Lowther Elizabeth Lowther
0 reviews

About Elizabeth No description set View full profile
Clare Knight Clare Knight
Sales Negotiator
52 reviews

About Clare No description set View full profile
Harry Kellie Harry Kellie
3 reviews

About Harry No description set View full profile
Benjamin Coulston Benjamin Coulston
Sales Negotiator
0 reviews

About Benjamin No description set View full profile
Jo Santos Jo Santos
Lettings Assistant
0 reviews

About Jo No description set View full profile
Jo Wright Jo Wright
Sales Secretary
1 reviews

About Jo No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 9:35 AM 14/03/2017 by allAgents

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email t.buxton@wprhomes.co.uk. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 9:35 AM 14/03/2017 by allAgents

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