• Tim Buxton
    Tim Buxton
  • Polly Gillert
    Polly Gillert
  • Nick Warren
    Nick Warren
  • Richard Santos
    Richard Santos
  • Elizabeth Lowther
    Elizabeth Lowther
  • Clare Knight
    Clare Knight
  • Harry Kellie
    Harry Kellie
  • Jo Santos
    Jo Santos
  • Jo Wright
    Jo Wright
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.
Warren Powell Richards

78 High Street Alton
Hampshire
GU34 1EN

Sales: 01420 87379 / Lets: 01420 87409
Jun 26,2017
Minithumbup
Polly Gillert
Clare Knight
By:
Jun 26,2017
0 people found
this helpful
Words cannot express our gratitude to both Polly and Clare. They were both hugely supportive and patient throughout the whole process of selling our bungalow. Always on the end of the phone when needed- even into the evening on some occasions. Sorry Polly , I'm sure you are missing my constant calls!! Would highly recommend them to everybody....
read full review
Was this helpful? Yes
By: Tim B
Jun 26, 2017
Hi Yvonne and Bill. What a kind and lovely review of my colleagues Polly and Clare. Thank you very much indeed and thank you too for picking WPR to act as your agent. We appreciate your business. I hope all your future plans go well Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards
Jun 25,2017
Minithumbup
Richard Santos
By:
Jun 25,2017
1 people found
this helpful
Very happy with the property rental service given. Tenants were found very quickly and I will certainly return to WPR in the future. Thank you...
read full review
Comment on agent fees
Very competitive which was a reason for using Agent initially.
Was this helpful? Yes
By: Tim B
Jun 26, 2017
Hello and thank you for the review of Richard at WPR Lettings in Alton. Thank you too for picking Richard and WPR to act as your agent, we appreciate your business. Best wishes and regards, Tim B, Senior partner, Warren Powell-Richards
Jun 25,2017
Minithumbup
Harry Kellie
By:
Jun 25,2017
1 people found
this helpful
Harry dealt with the purchase of our new home. When he showed us around we were impressed by his polite and friendly manner, and he always dealt with our phone calls and e mails promptly and efficiently. It was a pleasure to work with him....
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Was this helpful? Yes
By: Tim B
Jun 26, 2017
Hello Mr and Mrs Fry - thanks so much for your great review of young Harry at WPR Alton. We really appreciate you sharing your experience. I hope you are very happy with your new home and will be very happy there. Regards and best wishes, Tim B, Senior Partner Warren Powell-Richards
Jun 21,2017
Minithumbup
Richard Santos
Clare Knight
By:
Jun 21,2017
1 people found
this helpful
Richard & Clare were both very helpful in securing us a tenant. Even offering to meet an engineer at the property if we got held up in traffic. I commend Richard on the final completion process, which was done very efficiently. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jun 22, 2017
View all comments (1)
Hello and thank you for taking the time to write a review featuring my colleagues Richard and Clare. We are very grateful to you. Thank you also for picking us to act as your letting agent, your business is appreciated. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jun 11,2017
Minithumbup
Polly Gillert
By:
Jun 11,2017
3 people found
this helpful
Polly showed us around the property back in a cold morning in January and from that moment until we completed at the end of May, Polly was always 100% professional in dealing with issues between ourselves and 'invisible' vendors some of which were difficult and could have led to us pulling out. She supported us in our purchase when our chain fell through and persuaded our 'invisible' vendors to wait for us for which we are very grateful. Very personable...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Tim B
Jun 12, 2017
View all comments (1)
Hi Ian and Margie, great to hear that you secured the property in the end, I hope you are very happy with your new home. It is very kind of you to have written a review featuring my colleague Polly, we really appreciate it. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
May 30,2017
Minithumbup
Richard Santos
By:
May 30,2017
3 people found
this helpful
He helped me with all the details. Was a pleasant and easy transaction. Next time I will move I will definitely contact him first....
read full review
Comment on agent fees
Could been better. Every penny left in my pocket is welcome .
Was this helpful? Yes
By: Tim B
Jun 01, 2017
View all comments (1)
Hi Gabriel. thank very much for the super comment regarding my colleague Richard, very kind of you. I hope that you are happy in your new home. Very best wishes and regards. Tim B, Senior Partner, Warren Powell-Richards ...
May 29,2017
Minithumbup
Harry Kellie
By:
May 29,2017
2 people found
this helpful
Harry handle the sale of my property in a professional manner, arranging viewings and keeping me informed throughout the whole process. He communicated well with all the parties involved....
read full review
Comment on agent fees
Good fees, no complaints.
Was this helpful? Yes
By: Tim B
May 30, 2017
View all comments (1)
Hi Jeff, thanks very much for your review of young Harry and of course for trusting us to market your home. We really appreciate your support and hope that all goes to plan on the South Coast. Very best wishes to you, regards, Tim B, Senior Partner,Warren Powell-Richards ...
May 26,2017
Minithumbup
Richard Santos
By:
May 26,2017
2 people found
this helpful
We have just agreed to let a property through Richard Santos and he has gone above and beyond to make the overall process as smooth as possible. Whether it was late evening viewings or just answering all our questions....
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Was this helpful? Yes
By: Tim B
May 30, 2017
View all comments (1)
Hi Lauren, thanks very much for the review of my friend and colleague Richard Santos. I am glad all went to plan. I hope you will be very happy in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
May 26,2017
Minithumbup
Polly Gillert
Clare Knight
By:
May 26,2017
2 people found
this helpful
From day one when we met Nick for the appraisal of house everything was dealt with very professionally. Presentation brochure was very good and well presented We then dealt with Polly most of the time but in her absence Clare was always there to help. We have been kept fully informed every step of the way It was quite a complex sale to say the least but after many inspections of the house all conducted by employees we finally arrived at a completion day. Thank you...
read full review
Comment on agent fees
Agents fees... well maybe higher than some other agents but you get what you pay for !
Was this helpful? Yes
By: Tim B
May 30, 2017
View all comments (1)
Just a little note to say hello and to thank you for the supportive review featuring Polly, Clare and Nick Warren. It is very good of you and we appreciate it. Thank you too for picking us at WPR to act as your agent. Very best wishes with your future plans, regards, Tim B, Senior Partner, Warren Powell-Richards ...
May 23,2017
Minithumbup
Polly Gillert
By:
May 23,2017
2 people found
this helpful
All the staff at Warren Powell Richards were really helpful. We were always updated and supported throughout our purchase. We would recommend them....
read full review
Was this helpful? Yes
By: Tim B
May 23, 2017
View all comments (1)
Hello Amanda & Stephen. Just a little note to say thank you very much for your supportive review but also to wish you well in your new home. I hope you will be very happy there. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
May 17,2017
Minithumbup
Richard Santos
By:
May 17,2017
5 people found
this helpful
This was our second time of renting a property, the first ended a few weeks ago as our landlady was moving back into the property. We stayed in Alton for our search criteria, and found a beautiful 2 bed Victorian house. We used Rightmove to search for our property and within a day of sending the email, we received a reply from Richard Santos telling us we could view the property the next day. We saw the property with Richard also, and instantly fell in love with it! We confirmed and paid the de...
read full review
Comment on agent fees
A little expensive, but considering the price of the monthly rent, quite reasonable.
Was this helpful? Yes
By: Tim B
May 17, 2017
View all comments (1)
Hi Joe and Hayley, just a little note to say thank you for the detailed review of dealing with Richard Santos and WPR Lettings in Alton. It is great to hear that you love your new home and I hope you will be very happy there. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
May 11,2017
Minithumbup
Clare Knight
By:
May 11,2017
4 people found
this helpful
Clare could not have been more helpful from our very first viewing through to completion. During our purchase there was a great deal of 'back and forth' due to disorganised solicitors and thanks to Clare's organised and proactive approach it was dealt with quickly and was far less frustrating than it could have been. She is calm, friendly and methodical and was able to manage some tricky situations with ease. Clare is an excellent communicator and has changed my perception of Estate Agents for...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Tim B
May 12, 2017
View all comments (1)
Hello and thank you for the fabulous review of my friend and colleague Clare. It is great to see you kind words and we are very grateful to you. I hope you will be very happy in your new home. Regards and best wishes, Tim B, Senior Partner, warren Powell-Richards ...
May 03,2017
Minithumbup
Richard Santos
By:
May 03,2017
6 people found
this helpful
Richard is always very helpful, he has found all our tenants for us. Nothing is too much trouble and we have asked him to go way beyond the call of duty many times. I would highly recommend Richard to anyone....
read full review
Comment on agent fees
Agent's fees are competitive.
Was this helpful? Yes
By: Tim B
May 04, 2017
View all comments (1)
Hello and thank you both for the kind and flattering review of my colleague Richard Santos and also for picking us at WPR to act as your letting agent. It is very much appreciated. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 30,2017
Minithumbup
Richard Santos
Jo Wright
By:
Apr 30,2017
4 people found
this helpful
As a relatively new Landlord and also being not that familiar to Alton I was very pleased to find such a professionaland helpful team at WPR. I had a couple of dealings with Jo Wright who was very informative and couldn't have helped me any more than she did. A real asset to the office. Most of my dealing however were with Richard Santos. I found him to be very capable and really appreciated his quick responses to all my inquiries and issues that were raised over several months. Richard delive...
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Comment on agent fees
Good/Reasonable
Was this helpful? Yes
By: Tim B
May 02, 2017
View all comments (1)
Hi Mr Jarman - thank you very much for picking us as your letting agent. As you mentioned , there are no shortage of agents so we really appreciate your business. Thanks too for your kind review of Richard and Jo, Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 26,2017
Minithumbup
Polly Gillert
Nick Warren
By:
Apr 26,2017
2 people found
this helpful
I have found one in a million....an estate agent with integrity. Nick and Polly were professional, honest and extremely helpful. I cannot fault them at all. They both went the extra mile to help in what was a difficult sale. Thank you both so much. Most other estate agents could learn a lot from you guys....
read full review
Comment on agent fees
Good.
Was this helpful? Yes
By: Tim B
May 02, 2017
View all comments (1)
Hello and thank you for your great review featuring Polly and Nick - it was a really lovely comment and very much appreciated. Thanks too for picking us to act as your agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 24,2017
Minithumbup
Polly Gillert
By:
Apr 24,2017
2 people found
this helpful
Polly was fantastic through the whole process from start to finish, would recommend her to any of our family and friends. Would definately use WPR again...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
May 02, 2017
View all comments (1)
Just a little note to thank you for the great review featuring Polly at WPR Alton - we are very grateful to you. Thank you also for your instructions to act as your agent too. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 19,2017
Minithumbup
Richard Santos
By:
Apr 19,2017
3 people found
this helpful
Richard Santos was very helpful on the phone and many e-mails until we got the place we required. He continued his service right up until the last day....
read full review
Comment on agent fees
I was renting.
Was this helpful? Yes
By: Tim B
Apr 19, 2017
View all comments (1)
Hi Ian, thanks very much indeed for the reiew of WPR Lettings and Richard Santos. We really appreciate you sharing your thoughts and hope that you are very happy in your new home. Regards, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 19,2017
Minithumbup
Richard Santos
By:
Apr 19,2017
3 people found
this helpful
Richard has been professional throughout whilst we looked for our new home to rent. He helped us whilst we were abroad so we had a home ready for our return. He responded quickly and efficiently to any of our enquiries, this helped remove any stress of moving. On the day of key collection all of the paperwork was ready for when we arrived! Great service, thank you!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Apr 19, 2017
View all comments (1)
Hi Meg, just a little note to say thank you very much for the kind review featuring our head of lettings Richard Santos. I hope you are enjoying life back in the UK. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 14,2017
Minithumbup
Richard Santos
By:
Apr 14,2017
4 people found
this helpful
It's so refreshing to deal with a gentleman, not the estate agent stereotype! Richard is always calm, accepting and reassuring no matter what we may be faced with. The entire process of letting our property with his involvement has been smooth and easy. We received good vibes from the WPR team from the very beginning and I'm pleased we went with our gut feeling. We have great peace of mind in leaving Richard and his team to manage our property whilst we are out of the county for an indefinite am...
read full review
Comment on agent fees
Averagely good!
Was this helpful? Yes
By: Tim B
Apr 15, 2017
View all comments (1)
Hello and thank you for your great review featuring our gentleman lettings partner Richard Santos, he is indeed a fine fellow. Thank you very much also for trusting us to act as your agent. How exciting moving abroad, I hope you have a superb time and enjoy every movement of it. We will take great care of your home in the UK in your absence. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 08,2017
Minithumbup
Richard Santos
By:
Apr 08,2017
3 people found
this helpful
Both in the set-up of the tenancy agreement and the conclusion, Richard was highly efficient, keeping me full informed about what was going on. In terms of the tenancy, WPR is to be thoroughly recommended....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Tim B
Apr 09, 2017
View all comments (1)
Hi Roger - just a little note to say a big THANK YOU for your review of Richard and WPR lettings. We really appreciate it and hope that you are very happy in your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Mar 30,2017
Minithumbup
Polly Gillert
Clare Knight
By:
Mar 30,2017
3 people found
this helpful
Polly led our property purchase with Clare (and others) stepping in when needed. What could have been a tricky probate transaction went very smoothly (agreed sale to completion in 2 months), due in no small part to Warren Powell Richards proactive and helpful approach. Polly and Nick also organised several accompanied visits for us to review planned refurbishment work with trades, which was much appreciated and reaffirmed the value of our purchase....
read full review
Comment on agent fees
N/A (we were a property purchaser)
Was this helpful? Yes
By: Tim B
Apr 06, 2017
View all comments (1)
Hi Andy & Jackie, thank you very much for your review featuring Polly, Clare and Nick. It is very good of you. I hope you are super happy with your new home and will be very happy there. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Mar 27,2017
Minithumbup
Richard Santos
By:
Mar 27,2017
3 people found
this helpful
Having dealt with Richard for a year now I find him very attentive, always polite, prompt in response, extremely helpful and always available on the phone if the need arises. I feel content knowing that my property is in safe hands....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Mar 27, 2017
View all comments (1)
Hi Mr Day - thanks very much for your review of my colleague and friend Richard Santos at WPR Lettings. We really appreciate you sharing your thoughts. Thank you too for trusting us to act as your letting agent, I am glad that all is going according to plan. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Mar 27,2017
Minithumbup
Richard Santos
By:
Mar 27,2017
2 people found
this helpful
Richard was exceptionally helpful and friendly and made our first experience renting a property very easy. He was very quick to answer any questions we had and made the whole process a stress free experience....
read full review
Was this helpful? Yes
By: Tim B
Mar 29, 2017
View all comments (1)
Hello Elly and Armin, thank you very much for the great review of Richard at WPR lettings in Alton. How exciting moving into you first home, I hope you will be very happy there. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Mar 21,2017
Minithumbup
Richard Santos
By:
Mar 21,2017
5 people found
this helpful
Richard was extremely helpful, with a friendly service right the way through the letting process. He made everything easy for us and answered any queries promptly and fully....
read full review
Was this helpful? Yes
By: Tim B
Mar 21, 2017
View all comments (1)
Hi Jamie and Joe, thanks very much for the review of Richards Santos. We really appreciate you sharing your thoughts. I hope you are very happy in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Mar 14,2017
Minithumbup
Clare Knight
By:
Mar 14,2017
5 people found
this helpful
Clare was brilliant at ensuring everything that needed to get done got done. She very kindly chased up both solicitors when they appeared to be dragging their heels and was a very reassuring voice when things got particularly frustrating....
read full review
Was this helpful? Yes
By: Tim B
Mar 15, 2017
View all comments (1)
Hi Mr James - thank you very much for your review of Clare and WPR. It's very kind of you. I hope you love your fab new home and will be very happy there. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Mar 14,2017
Minithumbup
Richard Santos
By:
Mar 14,2017
5 people found
this helpful
Richard has been the letting agent in charge of letting our property for the past 8 years. He has always been curteous and highly professional and sorted any problems we have had as quickly as possible. He has found us new tenants in a timely fashion and our current tenants have been with us for 3 years. I would certainly recommend Richard at Warren Powell Richards if you are looking for an agent to look after your property....
read full review
Comment on agent fees
This agent has good fees
Was this helpful? Yes
By: Tim B
Mar 15, 2017
View all comments (1)
A little note to thank you for your custom over the last 8 years and also for your kind comments and review featuring Richard Santos. We really appreciate your business. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Mar 10,2017
Minithumbup
Polly Gillert
By:
Mar 10,2017
5 people found
this helpful
We recently sold a family member's property through Warren Powell Richards. From the first meeting with Polly when she came to value the property she has been extremely helpful and friendly. She has made the whole process painless and kept us updated at all times....
read full review
Comment on agent fees
very good.
Was this helpful? Yes
By: Tim B
Mar 12, 2017
View all comments (1)
Hi Mrs S, thank you very much for your review of Polly and WPR Alton and also for picking us at WPR to act as your agent in the first place. Both your review and your business are very much appreciated. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Mar 10,2017
Minithumbup
Richard Santos
By:
Mar 10,2017
5 people found
this helpful
Richard was very helpful. Sorted out our deposit at the end of the tenancy quickly and efficiently. Polite and professional service....
read full review
Comment on agent fees
Good.
Was this helpful? Yes
By: Tim B
Mar 12, 2017
View all comments (1)
Hi Nicola, just a little note to thank you for taking the time to write a review of my colleague Richard Santos at WPR Lettings. We really appreciate you sharing your thoughts. Very best wishes with your future plans, regards, and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Mar 09,2017
Minithumbup
Richard Santos
By:
Mar 09,2017
5 people found
this helpful
Despite some initial confusion regarding tenancy set up costs, I have found Richard to be very helpful especially when it came to explaining various different aspects of the let. He was very good to work with....
read full review
Comment on agent fees
medium
Was this helpful? Yes
By: Tim B
Mar 09, 2017
View all comments (1)
Hi Laura - thanks very much for the kind review of Richard Santos - it is much appreciated and we hope you will be very happy in your new home. Coincidentally Richard and I were discussing the fee mix up just yesterday and I am glad it was all sorted our to your satisfaction. Please accept my/our appologies. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Mar 09,2017
Minithumbup
Richard Santos
By:
Mar 09,2017
4 people found
this helpful
Our questions over tenancy were sorted out promptly and professionally by Richard giving us peace of mind and security when renting a property...
read full review
Comment on agent fees
NA
Was this helpful? Yes
By: Tim B
Mar 09, 2017
View all comments (1)
Hello and thank you for writing your review featuring Richard Santos and WPR Lettings - we are very grateful to you, I hope life is treating you well in your new homes. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Areas covered
  • GU34
  • GU35
  • GU9
  • GU10
  • SO24
  • RG25
  • RG29
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
99% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £25,000
  • Max: £850,000

Letting
  • Min: £0
  • Max: £170

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
95 1 107 0 151 1 132 0 9 0
Tim Buxton Tim Buxton
Senior Partner
2 reviews

About Tim No description set View full profile
Polly Gillert Polly Gillert
Partner
113 reviews

About Polly No description set View full profile
Nick Warren Nick Warren
Partner
26 reviews

About Nick No description set View full profile
Richard Santos Richard Santos
Partner
204 reviews

About Richard No description set View full profile
Elizabeth Lowther Elizabeth Lowther
0 reviews

About Elizabeth No description set View full profile
Clare Knight Clare Knight
Sales Negotiator
46 reviews

About Clare No description set View full profile
Harry Kellie Harry Kellie
2 reviews

About Harry No description set View full profile
Jo Santos Jo Santos
Lettings Assistant
0 reviews

About Jo No description set View full profile
Jo Wright Jo Wright
Sales Secretary
1 reviews

About Jo No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 9:35 AM 14/03/2017 by allAgents

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email t.buxton@wprhomes.co.uk. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 9:35 AM 14/03/2017 by allAgents

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