• Staff picture
    Tim
  • Staff picture
    Polly
  • Staff picture
    Nick
  • Staff picture
    Richard
  • Staff picture
    Elizabeth
  • Staff picture
    Clare
  • Staff picture
    Harry
  • Staff picture
    Jo
  • Staff picture
    Jo
  • Staff picture
    Henry
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.
Warren Powell Richards

78 High Street Alton
Hampshire
GU34 1EN

Sales: 01420 87379 / Lets: 01420 87409

“Professional and reliable...”

Oct 13,2018
Minithumbup
Clare
By: 'Rosemary'
Oct 13,2018
1 people found
this helpful
Clare has shown us around several properties. Nothing is too much trouble for her. We bought one of these properties. We have had a lot of queries along the way. She has liaised with the sellers for us and has met us at the property ...
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Was this helpful? Yes

“Professional and approachable...”

Oct 12,2018
Minithumbup
Clare
By: 'Dan'
Oct 12,2018
1 people found
this helpful
Clare was fantastic throughout the entire process. Approachable and accomodating, Clare managed the purchase in a professional and friendly manner. Would certainly recommend...
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Comment on agent fees
N/A
Was this helpful? Yes

“Professional and friendly...”

Sep 12,2018
Minithumbup
Clare
By: 'John M.'
Sep 12,2018
8 people found
this helpful
Clare was our agent for two property transactions during the summer. One (purchase) was a bit unusual which caused a few moments of stress. Clare was proactive in attempting to deal with the issue which was resolved prior to exchange. The other (sale) was straight ...
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Comment on agent fees
Fair and reasonable. Inline with market rates
Was this helpful? Yes
By: Tim B
Sep 12, 2018
View all comments (1)
Just a little not to say a big thank you for buying and selling a home through our WPR Alton Office. Clare is fantastic so it's great to see this message of your appreciation. Very best wishes with your future plans, regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Great agents...”

Sep 09,2018
Minithumbup
Richard
By: 'Przemek&Kasia'
Sep 09,2018
8 people found
this helpful
Richard was very helpful and very professional.We were communicating by email there were never any problems. Highly recommended Richard Santos and Warren Powell Richards....
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Comment on agent fees
Goog
Was this helpful? Yes
By: Tim B
Sep 10, 2018
View all comments (1)
Hello and thank you for taking the time to write you kind review of Richard Santos who heads up WPR Lettings. We do appreciate you sharing your thoughts. I hope you are very happy in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Friendly and professional!...”

Sep 08,2018
Minithumbup
Clare
By: 'Catherine'
Sep 08,2018
8 people found
this helpful
I want to say a big thank you to Clare for all her help in finding us our new home! From my first phone call to my last she was so very friendly, polite, approachable and professional. She listened carefully to all we were looking ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Tim B
Sep 10, 2018
View all comments (1)
What a lovely and kind review of the wonder Clare at WPR Alton - thank you very much. I know that you will love living in Hampshire as it is a super county and Alton is a fantastic town. Good to hear you found the kettle, it's always important to pack it last so it comes out first. Very best wishes and regard, Tim B, Senior Partner, Warren Powell-Richards ...

“Very helpful staff...”

Sep 06,2018
Minithumbup
Polly
Henry
By: 'Gill'
Sep 06,2018
7 people found
this helpful
Polly originally showed me round the house and was very helpful. I was impressed with her local knowledge of the area....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Tim B
Sep 06, 2018
View all comments (1)
Thanks for the kind review of Polly, we are very appreciative. I hope you are very happy with your super new home. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Selling from a distance...”

Sep 06,2018
Minithumbup
Polly
Nick
By: 'kazetnik'
Sep 06,2018
5 people found
this helpful
The agency, and all the staff I have dealt with, have been reliable, responsive, straightforward and professional throughout, but additionally, since this sale was conducted with the sellers living at a considerable distance, have been exceptionally helpful in managing some elements (eg house clearance) that ...
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Comment on agent fees
A very fair rate for a quality service.
Was this helpful? Yes
By: Tim B
Sep 07, 2018
View all comments (1)
Hello and thank you for taking the time to write your review featuring Polly and Nick at WPR Alton. We really appreciated you sharing your thoughts. I'm delegated to hear that we managed to make your transaction as easy as possible for you given that you were living away from the area. We also appreciate being selected to act as your agent, we know you have plenty of options. Very best wishes with your future plans, regards Tim B, Senior Partner, Warren Powell-Richards ...

“Brilliant....”

Sep 05,2018
Minithumbup
Richard
Clare
By: 'Aaron Chivers'
Sep 05,2018
7 people found
this helpful
Me and my partner dealt with Richard Santos from Alton branch, although we had communication difficulties at times, all of the staff were generally helpful, polite, respectful and overall friendly. I also dealt with Claire from Alton in Richard's absence, although we went through ...
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Comment on agent fees
The fees are slightly high, however I am happy to pay the fees due to the quality of services received by agents.
Was this helpful? Yes
By: Tim B
Sep 06, 2018
View all comments (1)
A note to thank you for taking the time to write your detailed review regarding Clare and Richard and also to wish you well in your new home, we hope you will be very happy there. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Moving house...”

Sep 04,2018
Minithumbup
Richard
By: 'Tracy'
Sep 04,2018
6 people found
this helpful
Richard was very friendly, very professional. He made the process of Moving House a lot easier. I would highly recommend him....
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Comment on agent fees
They were too bad, as fees go.
Was this helpful? Yes
By: Tim B
Sep 04, 2018
View all comments (1)
Hi Tracy - thanks very much for taking a few minutes to write your kind review of Richards Santos who heads up WPR Lettings in Alton. I gather you have just moved into you new home and we all hope you will be very happy there. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Nothing but good things!...”

Sep 03,2018
Minithumbdown
Richard
By: 'Sophie'
Sep 03,2018
6 people found
this helpful
Nothing but good things to say about Richard @ Warren Powell Richards. He is incredibly helpful and always happy to help. I would absolutely recommend Warren Powell Richards to any family/friends with a special mention for Richard....
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Was this helpful? Yes
By: Tim B
Sep 04, 2018
View all comments (1)
Thanks very much for the great review of my colleague and friend Richard Santos. It's great to hear that you are happy with the service you have received. Very good luck in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Rental...”

Aug 29,2018
Minithumbup
Richard
By: 'Sarah'
Aug 29,2018
5 people found
this helpful
As a Landlord, using Warren Powell Richards as my agent to find a tenant/s is always easy from start to finish. Richard Santos always keeps me informed, up to date and advises me when needed. Manages one tenant vacating to next moving in smoothly ...
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Comment on agent fees
Good and fair.
Was this helpful? Yes
By: Tim B
Aug 30, 2018
View all comments (1)
Just a little note to thank for being such a great customer of our Company and also for taking the time to share your thoughts on dealing with Richard Santos and WPR Alton. We really appreciate it ad are delighted to hear that we manage to make the process easy and seamless for you. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Reference...”

Aug 25,2018
Minithumbup
Harry
By: 'Charles'
Aug 25,2018
4 people found
this helpful
Delighted to recommend Warren Powell-Richards at Alton. Moving home is always stressful, but your staff and Harry Kellie in particular, have been very helpful in keeping me informed during the purchase of my bungalow and smoothing the way forward. I've moved many times during ...
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Was this helpful? Yes
By: Tim B
Aug 28, 2018
View all comments (1)
What a smashing review of Harry, thank you very much indeed. Harry is a super young man so it's lovely to see him getting this positive feedback especially from someone with your extensive experience of moving home. I hope you will be very happy in your new bungalow, regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Excellent service from Clare...”

Aug 20,2018
Minithumbup
Clare
By: 'Mrs A E R'
Aug 20,2018
4 people found
this helpful
Clare went out of her way to try to find the right retirement property. She knew all the developments well. When she knew my preferences, she used all her knowledge and experience with the individual properties to persuade me to look at the flat which ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Aug 21, 2018
View all comments (1)
What a kind review of Clare thank you very much, we really appreciate it. I hope you are very happy in your new home. Regards and very best wishes Tim B, Senior Partner, Warren Powell-Richards ...

“Professional and personable, fantastic!...”

Aug 11,2018
Minithumbup
Richard
By: 'David & Louise'
Aug 11,2018
3 people found
this helpful
We have nothing but praise to give Richard from Warren Powell-Richards in Alton. He looked after us so well right from the outset, nothing was too much trouble and he treated us in such a professional, polite manner all the way through the process. Richard ...
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Comment on agent fees
Fees were very reasonable and fair.
Was this helpful? Yes
By: Tim B
Aug 13, 2018
View all comments (1)
What a thorough and kind review of my colleague and friend Richard Santos who heads up WPR lettings, thank you very much. It is great to hear about the service which you received. Very best with your future plans, regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Good professional quality, prompt service...”

Aug 02,2018
Minithumbup
Richard
By: 'Hannah'
Aug 02,2018
4 people found
this helpful
Thank you Richard for helping me to find suitable tenants & for ensuring a smooth, efficient & professional service. Fingers crossed the tenancy will follow suit ;)...
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Was this helpful? Yes
By: Tim B
Aug 03, 2018
View all comments (1)
Hi Hannah, thanks very much for the review or Richard who heads up our lettings team and also for trusting us at WPR to find you a tenant. We will work hard to make sure that all goes to plan. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Thank you all...”

Jul 29,2018
Minithumbup
Polly
Nick
By: 'L&R J&N'
Jul 29,2018
4 people found
this helpful
Just to say a big thank you to Nick, Polly and the team for taking us through the sale of my parents house with such understanding, thoughtfulness and sensitivity. All your hard work has been much appreciated and you have made what is always a ...
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Comment on agent fees
Good value
Was this helpful? Yes
By: Tim B
Jul 31, 2018
View all comments (1)
What a kind review of Nick and Polly, thank you very much for sharing your thoughts and also for entrusting our Alton team to market you parents home. I glad the help with the paperwork made life a little easier for you and wish you all the very best for the future, regards, Tim B, Senior Partner,Warren Powell-Richards ...

“Richard feedback...”

Jul 27,2018
Minithumbup
Richard
By: 'Ruth'
Jul 27,2018
4 people found
this helpful
Richard is extremely personable and goes the extra mile to ensure that you are happy and your move goes well. He communicates excellently both on the phone and via email....
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Was this helpful? Yes
By: Tim B
Jul 31, 2018
View all comments (1)
Hi Ruth, just a not to thank you for sharing your thoughts on dealing with Richard Santos at WPR Lettings in Alton. It's very good of you. I hop you are enjoying life in your new home. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“House rental...”

Jul 04,2018
Minithumbup
Richard
By: 'Carol'
Jul 04,2018
4 people found
this helpful
I've been placing our rental property with Richard for the last 7 years and only had great tenants and service. The rest of the team at the Alton branch are also been super helpful whenever I've popped in for advice. Richard makes the process ...
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Comment on agent fees
Fees are very reasonable for the level of service provided which includes advertising, vetting, rental agreements and completing the process.
Was this helpful? Yes
By: Tim B
Jul 05, 2018
View all comments (1)
Thank you very much for you custom over the last seven years, we really appreciate your business. Thank you also for taking the time to write your review of WPR Lettings, Richard Santos and the rest of the Alton team. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Flat sale...”

Jun 28,2018
Minithumbup
Clare
By: 'A smooth sale'
Jun 28,2018
3 people found
this helpful
I was very impressed with the professional away Clare dealt with the sale of a flat I owned. Her communication skills kept me uptodate with the different stages of viewings and feedback....
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Comment on agent fees
They were comparable with other agents in the area.
Was this helpful? Yes
By: Tim B
Jun 29, 2018
View all comments (1)
Just a little note to say a big thanks you for taking the time to write your review about Clare at WPR Alton. It's very good of you and we do appreciate it. Very best wishes with your future plans and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Friendly and professional...”

Jun 27,2018
Minithumbup
Clare
Harry
By: 'Madge and Lee'
Jun 27,2018
3 people found
this helpful
I would highly recommend WPR at Alton after they successfully sold our property in about a month of going on the market. The team always followed up on viewings which allowed for honest feedback which I believe ultimately helped the property to be matched to ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jun 28, 2018
View all comments (1)
What a kind review of Harry and Clare - thank you very much, we really appreciate these little reviews as it makes all the hard work seem worthwhile. I hope you are very happy in your super new home and as you mentioned get to enjoy many happy years there. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Helpful and professional service...”

Jun 22,2018
Minithumbup
By: 'GraemeB'
Jun 22,2018
4 people found
this helpful
Very happy with the service provided from Ben and Warren Powell Richards. Ben was helpful and professional throughout and helped manage the purchase when I had a delay in my sale which jeopardised the chain. Would happily recommend and use again....
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Was this helpful? Yes
By: Tim B
Jun 25, 2018
View all comments (1)
Thank you very much for the review of Ben at WPR Alton. It is very kind of you and we appreciate you sharing your thoughts. I hope you are very happy with your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Moving home...”

Jun 18,2018
Minithumbup
Richard
Trish
By: 'Jane Cantello'
Jun 18,2018
4 people found
this helpful
When I first moved into the property it was let by Homes but when the then landlord sold the new landlords let it through Warren Powell Richard. Richard brought the new landlady round to introduced us to each other making the transition between landlords so ...
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Comment on agent fees
good
Was this helpful? Yes
By: Tim B
Jun 20, 2018
View all comments (1)
We really appreciate you sharing your thoughts on dealing with Richard and Trish for the last 6 years and are very grateful to you for being such an A1 tenant. Very best wishes with your future plans and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Great all round experience...”

Jun 14,2018
Minithumbup
Harry
By: 'Mark'
Jun 14,2018
4 people found
this helpful
Our experience with WPR in general has been fantastic. Our property had barely been listed on the market and hadn't even finished uploading to Righmove when we received our first offer. From valuation to accepting an offer took us roughly two weeks. Harry's ...
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Comment on agent fees
The Agents fees where very competitive - More than happy with them.
Was this helpful? Yes
By: Tim B
Jun 20, 2018
View all comments (1)
What a super review of Harry, thank you very much. Thank you too for picking us at WPR to act as your Agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Very friendly & stress free service....”

May 28,2018
Minithumbup
Clare
Polly
By: 'Andy'
May 28,2018
6 people found
this helpful
As first time buyers, Clare and Polly both provided us with an outstanding service throughout the whole process of buying our first home. We very much feel that at times, we received support above and beyond what would typically be expected in their role. Couldn'...
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Was this helpful? Yes
By: Marion Knight
Aug 06, 2018
View all comments (2)
Clare was very professional throughout and sold our property very quickly. She kept us advised and helped it come to completion very quickly andvwithout any difficulties. Great job from a genuine firm, thank you all. ...

“Excellent service...”

May 28,2018
Minithumbup
By: 'Leicester'
May 28,2018
6 people found
this helpful
We moved from leicester to Hampshire. Ben has been really helpful in supporting us to find the right property and then keeping us informed throughout the purchase which was really great as we couldn't just pop into the office for updates. He always responded ...
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Was this helpful? Yes
By: Tim B
May 28, 2018
View all comments (1)
What a kind and lovely review about young Ben, thank you very much. I hope you will be very happy in Alton, it is a super town. Very best wishes and regards,Tim B, Senior Partner, Warren Powell-Richards ...

“Excellent...”

May 28,2018
Minithumbup
By: 'Sarah'
May 28,2018
6 people found
this helpful
Benjamin kept both my sister and I informed throughout the sale of our late mothers property. He was always polite and responded quickly and efficiently to any queries. Both my sister and I live out of the area but Benjamin's dedication enabled the process ...
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Was this helpful? Yes
By: Tim B
May 28, 2018
View all comments (1)
Thank you very much for taking the time to write a few words about young Ben at WPR Alton. We are very grateful to you. Thank you also for picking us at WPR to act as your Agent. Very best wishes and regards, Tim B , Senior Partner, Warren Powell-Richards ...

“Excellent!...”

May 17,2018
Minithumbup
Richard
By: 'Chris H'
May 17,2018
6 people found
this helpful
Richard has been amazing! He's found tenants for our house very quickly and was always very friendly and efficient. I would thoroughly recommend his services to any prospective landlords....
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Was this helpful? Yes
By: Tim B
May 17, 2018
View all comments (1)
Thank you very much for the great review about Richard and also for picking us at WPR to act as your letting agent. His head will be even bigger now that he has been described as amazing. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Thanks Harry!...”

May 14,2018
Minithumbup
Harry
By: 'Katie & Chris'
May 14,2018
6 people found
this helpful
Harry has helped in the process of selling our home and also showed us round the property that we wanted to buy. He's such a friendly and lovely agent. This thought was reiterated by all of our family members who met you too....
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Was this helpful? Yes
By: Tim B
May 14, 2018
View all comments (1)
Hi Katie and Chris - what a kind a supportive review of young Harry, thank you very much indeed. Thank you too for picking us at WPR to a act as your agent. I hope that all goes well with your future plans, regards, Tim B, Senior Partner,Warren Powell-Ricahrds ...

“First Class!...”

Apr 22,2018
Minithumbup
Polly
Harry
By: 'Local Resident'
Apr 22,2018
4 people found
this helpful
Another good experience with Warren Powell Richards who sold us our first home a few years ago, and have just sold it again this time for us. And in only 3.5 weeks from the 'For Sale' sign going up. Many thanks - very much appreciated....
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Comment on agent fees
Very reasonably priced
Was this helpful? Yes
By: Tim B
Apr 23, 2018
View all comments (1)
Thanks very much indeed for being such a great client of our Company and also for taking the time to write your review featuring Polly and Harry. We really appreciate it. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Excellent and friendly...”

Apr 18,2018
Minithumbup
Clare
By: 'N&J'
Apr 18,2018
5 people found
this helpful
We have been so impressed and so appreciated the care and quality of Clare as an estate agent. In looking at different properties we didn't find her pushy and felt she listened and understood what we were looking for. In the buying process she ...
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Comment on agent fees
n/a
Was this helpful? Yes
By: Katie & Chris
May 14, 2018
View all comments (2)
Clare has been our agent during the sale of our family home and during what has felt like a long and often desperate process of buying our new home. Having reassurance from Clare has often been invaluable. When the sale of our current home collapsed (because our buyers decided to separate), Clare worked speedily to get things back on track...and because of her and Polly at Warren Powell-Richards, we were still able to purchase the home that we were already in the process of buying. I'm not ...
Areas covered
  • GU34
  • GU35
  • GU9
  • GU10
  • SO24
  • RG25
  • RG29
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
99% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £25,000
  • Max: £860,000

Letting
  • Min: £0
  • Max: £775,000

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
125 1 136 1 184 1 158 0 10 0
Staff picture Tim
(3)

Staff picture Polly
(134)

Staff picture Nick
(31)

Staff picture Richard
(263)

Staff picture Elizabeth
(0)

Staff picture Clare
(77)

Staff picture Harry
(15)

Staff picture Jo
(0)

Staff picture Jo
(1)

Staff picture Henry
(1)

Fees

No fees set.

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email t.buxton@wprhomes.co.uk. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 9:35 AM 14/03/2017 by allAgents

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