• Staff picture
    Tim
  • Staff picture
    Polly
  • Staff picture
    Nick
  • Staff picture
    Richard
  • Staff picture
    Clare
  • Staff picture
    Harry
  • Staff picture
    Jo
  • Staff picture
    Jo
  • Staff picture
    Henry
  • Staff picture
    Karen
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.
Warren Powell Richards

78 High Street Alton
Hampshire
GU34 1EN

Sales: 01420 87379 / Lets: 01420 87409

“House Sale...”

Dec 09,2018
Minithumbup
Polly
Clare
By: 'A & M Vosper'
Dec 09,2018
4 people found
this helpful
Polly was very efficient and willing to spend a lot of time explaining things and chasing things on our behalf. Nothing seemed to be too much trouble. Very pleasant to deal with....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Dec 10, 2018
View all comments (1)
Hello and thank you very much for writing your review featuring our Company Partner, Polly Gillert at WPR Alton. we really appreciate you sharing your thoughts as we do your decision to pick us at WPR to act as your estate agent. Very best wishes with your future plans and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Excellent Agent...”

Dec 08,2018
Minithumbup
Richard
By: 'Joana'
Dec 08,2018
3 people found
this helpful
i would just like to leave a few words of appreciation for all the support Richard have given me through the past 8 years. He was one of the first letting agents i met when i moved into Alton and without any doubts the most reliable ...
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Was this helpful? Yes
By: Tim B
Dec 08, 2018
View all comments (1)
Thank you very much for your super review detailing your experience of dealing with Richard Santos who heads up WPR Lettings in Alton. It's great to hear that all went well and I wish you all the very best with your future plans, regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Landlord renting property...”

Dec 07,2018
Minithumbup
Richard
By: 'Debra'
Dec 07,2018
3 people found
this helpful
Very helpful and conscientious. When issues occurred with the property, Richard visited on the first occasion to investigate rather than simply calling or arranging tradesman to deal with the problem....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Tim B
Dec 08, 2018
View all comments (1)
Thank you very much for taking the time to write you review featuring Richard Santos and WPR Lettings in Alton and also for picking our Company to act as you agent. We are very appreciative and value your business. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Excellent Lettings Professional...”

Nov 28,2018
Minithumbup
Richard
By: 'Rob & Kath Connolly'
Nov 28,2018
3 people found
this helpful
Richard is a first class agent and has always provided an excellent service in managing our flat lettings over the past 8 years. Just this week following the notice of the current tenant, he managed to organise a new tenant within 48 hours - Fantastic service once ...
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Comment on agent fees
Good and fair.
Was this helpful? Yes
By: Tim B
Nov 29, 2018
View all comments (1)
Thank you so much for your support and business over the years and also for taking the time to write such a flattering review of my friend and colleague Richard Santos at WPR Lettings in Alton. We are very appreciative and grateful to you, regards, Tim B, Senior Partner, Warren Powell-Richards ...

“help at home...”

Nov 27,2018
Minithumbup
Richard
By: 'DAT'
Nov 27,2018
3 people found
this helpful
Richard kindly took time from the office to help me with an urgent problem with lighting in my bathroom which was much appreciated as it was before the weekend. He is both friendly and very professional and solved the problem in minutes. I have always ...
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Was this helpful? Yes
By: Tim B
Nov 28, 2018
View all comments (1)
Great to hear that Richard sorted our your electrical issue quickly, it's good to hear that he's on the ball. Thank you for taking the time to write a review,we appreciate it. Regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Long term property rent...”

Nov 27,2018
Minithumbup
Richard
By: 'Sarah Duncan'
Nov 27,2018
3 people found
this helpful
Richard was always very quick to communicate with us if we had any queries, and was always reliable, helpful and friendly....
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Comment on agent fees
Average
Was this helpful? Yes
By: Tim B
Nov 28, 2018
View all comments (1)
Hello and a big thank you for your review of Richard who heads up WPR Lettings. Great to hear that all went well with your new tenancy and I hope you are enjoying life in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Professional, helpful and quick....”

Nov 19,2018
Minithumbup
Richard
By: 'Adrianna and Edgars'
Nov 19,2018
4 people found
this helpful
We are thankful for Richard's professionalism and excellent service. Richard is very delegated to his work. Very helpful, easy to communicate with thru e-mail or phone....
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Comment on agent fees
Richard it's a great professional!
Was this helpful? Yes
By: Tim B
Nov 20, 2018
View all comments (1)
What a kind and generous review of Richard and WPR Lettings, thank you very much. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Excellent service...”

Nov 19,2018
Minithumbup
Richard
By: 'Ela Erdemli'
Nov 19,2018
4 people found
this helpful
I have been working with WPR, since i moved to UK. Until now, i have rented 2 houses through them. In both, they have provided an excellent service. They are easy to communicate, always provide a punctual response, can accomodate their schedule to your work hours. ...
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Was this helpful? Yes
By: Tim B
Nov 20, 2018
View all comments (1)
Hello Ela, just a note to say thank you for being such a great tenant and for taking the time to write your review of Richard and the team at WPR Lettings, we really appreciate it. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Fast and efficient...”

Nov 16,2018
Minithumbup
Richard
Clare
By: 'Mike Budd'
Nov 16,2018
4 people found
this helpful
Both Richard and Clare worked hard to help me rent the property I was looking for. They answered any questions I had promptly and made the process very easy for me....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Nov 16, 2018
View all comments (1)
Hello and thank you very much for your review of Richard and Clare at WPR Lettings in Alton. I hope you are enjoying life in your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Professional as always...”

Nov 16,2018
Minithumbup
Richard
By: 'Sara C'
Nov 16,2018
4 people found
this helpful
I have used WPR for 6/7 years to date for both sales and lettings. Richard is superb, always professional and thoroughly efficient whilst personable and friendly. Richard and his team are always extremely proactive in their approach and they strive to deliver a top class service. ...
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Comment on agent fees
Perfectly reasonable and in line with industry standards.
Was this helpful? Yes
By: Tim B
Nov 16, 2018
View all comments (1)
Thank you very much for your support of WPR over the years, we really appreciate your trust and your business. Thank too for the super review this morning of Richard who heads up our lettings team. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“EXCELLENT SERVICE...”

Nov 12,2018
Minithumbup
Richard
By: 'Jason Stredder'
Nov 12,2018
4 people found
this helpful
as always Richard Santos has again provided excellent service for the third time proving to be punctual, discreet and courteous... Thoroughly recommend him!...
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Was this helpful? Yes
By: Tim B
Nov 12, 2018
View all comments (1)
Hello and thank you for the great review of Richard who heads up WPR Lettings, we appreciate you sharing your thought and hope that life is treating you well in your new home. Regards and best wishes Tim B Senior Partner, Warren Powell-Richards ...

“Continued Excellent Service from Warren Powell Richards...”

Nov 07,2018
Minithumbup
Richard
By: 'David Hardy'
Nov 07,2018
5 people found
this helpful
Since the initial letting of my property through Warren Powell Richards I have received continued excellent service and cannot rate their attention highly enough. Richard, the lLettings Maanger, has always acted immediately on any instructions or requirements, and I am relaxed and confident that everything ...
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Comment on agent fees
Agents fees are good value especially considering the excellent serice and attention to all matters large or small.
Was this helpful? Yes
By: Tim B
Nov 08, 2018
View all comments (1)
Thank you for your insightful and kind review of the service that you are receiving from my friend and colleague Richard Santos. We are very grateful to you both for your review and also your continued business. Very best wishes and regards, Tim B, Senior Partner, Warren Richards ...

“Lettings made simple...”

Nov 06,2018
Minithumbup
Richard
By: 'Liz'
Nov 06,2018
4 people found
this helpful
Richard was very helpful in arranging viewings and liaising with the property owner. Very prompt service and good communication both in person, by phone and email....
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Comment on agent fees
Tenant set up fees are much the same as elsewhere I believe.
Was this helpful? Yes
By: Tim B
Nov 08, 2018
View all comments (1)
Just a little note to wish you well in your new home and to thank you for taking the time to share your thoughts of dealing with Richard Santos who heads up WPR Lettings. We are very appreciative. Regards, Tim B, Senior Partner, Warren Powell-Richards ...

“good service...”

Nov 03,2018
Minithumbup
Richard
By: 'PETER'
Nov 03,2018
4 people found
this helpful
Richard has managed our property for the past seven years and during that time we have found his assistance and efficiency in carrying out matters very good....
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Comment on agent fees
As all landlords would prefer cheaper fees
Was this helpful? Yes
By: Tim B
Nov 03, 2018
View all comments (1)
Thank you very much for being such a loyal client of ours over the last 7 years, we really appreciate your business. Thank you too for taking the time to write your review featuring Richard Santos. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“All the team very good...”

Nov 02,2018
Minithumbup
Richard
By: 'Lucy Wiggins'
Nov 02,2018
4 people found
this helpful
I am a owner of a property and Richard and his team let my property. Been dealing with them for a number of years and they continue to deliver above and beyond on all expectations. Great team to work with....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Nov 02, 2018
View all comments (1)
Thank you very much for the review and for picking the WPR Lettings team and Richard Santos to act as your Agent. We are very appreciative of your business. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Lettings...”

Nov 01,2018
Minithumbup
Richard
By: 'Bridget'
Nov 01,2018
4 people found
this helpful
Richard Santos was very efficient with the letting of my property and both he and Trish Brown have been very helpful and efficient with the management to date....
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Was this helpful? Yes
By: Tim B
Nov 02, 2018
View all comments (1)
Just a little note to thank you for taking the time to write your review and also to thank you for picking Richard, Trish and WPR Lettings to act as your Agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Enjoyable experience...”

Oct 31,2018
Minithumbup
Richard
By: 'Wayne'
Oct 31,2018
4 people found
this helpful
Having rented several properties from various agents I am used to the process. Richard was very efficient, accommodating and pleasure to rent a property through. A painless experience throughout and highly recommend to anyone. Thanks Richard...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Nov 01, 2018
View all comments (1)
Hi Wayne. just a little note to thank you for the review of my colleague and friend Richard Santos who heads up WPR Lettings in Alton. We are very grateful to you for sharing your thoughts. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Consistently Good Service...”

Oct 30,2018
Minithumbup
Richard
By: 'R Leach'
Oct 30,2018
4 people found
this helpful
I have dealt with Richard for a number of years in relation to letting my property. Richard always provides a professional service and is extremely knowledgable in his field. Any enquiries are acknowledged, dealt with promptly....
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Comment on agent fees
I am very happy with the fees and the quality of the property management for those fees.
Was this helpful? Yes
By: Tim B
Oct 31, 2018
View all comments (1)
Thank you for being such a loyal customer of Warren Powell-Richards Lettings in Alton and Richard Santos. We are very grateful for your business. Thanks also for taking the time to write your review. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Excellent!...”

Oct 22,2018
Minithumbup
Richard
By: 'Alice'
Oct 22,2018
4 people found
this helpful
Richard was incredibly helpful and understanding, always responding to any enquiries immediately and professionally. I would not hesitate to recommend Richard and Warren Powell-Richards to anyone looking for accommodation....
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Was this helpful? Yes
By: Tim B
Oct 23, 2018
View all comments (1)
Thanks very much for the kind review of Richard at WPR Lettings in Alton. I hope life is treating you well in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Ongoing excellent service...”

Oct 19,2018
Minithumbup
Richard
By: 'Andrea'
Oct 19,2018
4 people found
this helpful
I have dealt with Richard for over four years in relation to letting my property. I have been impressed with his professional and courteous service and his market knowledge. Richard is also excellent at suggesting sensible solutions to any letting issues that inevitably arise before ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Tim B
Oct 22, 2018
View all comments (1)
A little note to say thank you for your supportive review of Richard and WPR Lettings in Farnham but also for being such a great client of our company. We really appreciate your business. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“A refreshing service...”

Oct 19,2018
Minithumbup
Clare
By: 'Megan'
Oct 19,2018
5 people found
this helpful
Clare has been brilliant throughout the purchase of my first home. She is very efficient; she kept me up to date with everything and explained every every step of the process. She is very supportive, trustworthy and I felt she was always on my side; ...
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Was this helpful? Yes
By: Tim B
Oct 22, 2018
View all comments (1)
What a super review of Clare at WPR Alton, we really appreciate your sharing your thoughts. I hope you are very happy with your new home. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Excellent service!...”

Oct 16,2018
Minithumbup
Clare
By: 'Clare'
Oct 16,2018
3 people found
this helpful
We have been dealing with Claire to purchase the above property on behalf of our father. She has been extremely helpful, polite, efficient, friendly, nothing has been too much trouble. We felt we had a closer relationship with Claire than our selling agents! Can't ...
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Comment on agent fees
n/a
Was this helpful? Yes
By: Tim B
Oct 16, 2018
View all comments (1)
Clare is a super member of our team and a very lovely lady so it's great to see your recognition of her efforts and to read your review. I hope you are very happy in your new home, regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Professional and reliable...”

Oct 13,2018
Minithumbup
Clare
By: 'Rosemary'
Oct 13,2018
4 people found
this helpful
Clare has shown us around several properties. Nothing is too much trouble for her. We bought one of these properties. We have had a lot of queries along the way. She has liaised with the sellers for us and has met us at the property ...
read full review
Was this helpful? Yes
By: Tim B
Oct 16, 2018
View all comments (1)
Hello and thank you for the kind review, I hope you love your new home and will be very happy there. Regards and best wises, Tim B, Senior Partner, Warren Powell-Richards ...

“Professional and approachable...”

Oct 12,2018
Minithumbup
Clare
By: 'Dan'
Oct 12,2018
4 people found
this helpful
Clare was fantastic throughout the entire process. Approachable and accomodating, Clare managed the purchase in a professional and friendly manner. Would certainly recommend...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Tim B
Oct 16, 2018
View all comments (1)
It's very good of you to have written your review featuring Clare and WPR Homes in Alton. Thank you very much. I hope you love your new home, regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Professional and friendly...”

Sep 12,2018
Minithumbup
Clare
By: 'John M.'
Sep 12,2018
8 people found
this helpful
Clare was our agent for two property transactions during the summer. One (purchase) was a bit unusual which caused a few moments of stress. Clare was proactive in attempting to deal with the issue which was resolved prior to exchange. The other (sale) was straight ...
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Comment on agent fees
Fair and reasonable. Inline with market rates
Was this helpful? Yes
By: Tim B
Sep 12, 2018
View all comments (1)
Just a little not to say a big thank you for buying and selling a home through our WPR Alton Office. Clare is fantastic so it's great to see this message of your appreciation. Very best wishes with your future plans, regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Great agents...”

Sep 09,2018
Minithumbup
Richard
By: 'Przemek&Kasia'
Sep 09,2018
8 people found
this helpful
Richard was very helpful and very professional.We were communicating by email there were never any problems. Highly recommended Richard Santos and Warren Powell Richards....
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Comment on agent fees
Goog
Was this helpful? Yes
By: Tim B
Sep 10, 2018
View all comments (1)
Hello and thank you for taking the time to write you kind review of Richard Santos who heads up WPR Lettings. We do appreciate you sharing your thoughts. I hope you are very happy in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Friendly and professional!...”

Sep 08,2018
Minithumbup
Clare
By: 'Catherine'
Sep 08,2018
8 people found
this helpful
I want to say a big thank you to Clare for all her help in finding us our new home! From my first phone call to my last she was so very friendly, polite, approachable and professional. She listened carefully to all we were looking ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Tim B
Sep 10, 2018
View all comments (1)
What a lovely and kind review of the wonder Clare at WPR Alton - thank you very much. I know that you will love living in Hampshire as it is a super county and Alton is a fantastic town. Good to hear you found the kettle, it's always important to pack it last so it comes out first. Very best wishes and regard, Tim B, Senior Partner, Warren Powell-Richards ...

“Very helpful staff...”

Sep 06,2018
Minithumbup
Polly
Henry
By: 'Gill'
Sep 06,2018
7 people found
this helpful
Polly originally showed me round the house and was very helpful. I was impressed with her local knowledge of the area....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Tim B
Sep 06, 2018
View all comments (1)
Thanks for the kind review of Polly, we are very appreciative. I hope you are very happy with your super new home. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Selling from a distance...”

Sep 06,2018
Minithumbup
Polly
Nick
By: 'kazetnik'
Sep 06,2018
5 people found
this helpful
The agency, and all the staff I have dealt with, have been reliable, responsive, straightforward and professional throughout, but additionally, since this sale was conducted with the sellers living at a considerable distance, have been exceptionally helpful in managing some elements (eg house clearance) that ...
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Comment on agent fees
A very fair rate for a quality service.
Was this helpful? Yes
By: Tim B
Sep 07, 2018
View all comments (1)
Hello and thank you for taking the time to write your review featuring Polly and Nick at WPR Alton. We really appreciated you sharing your thoughts. I'm delegated to hear that we managed to make your transaction as easy as possible for you given that you were living away from the area. We also appreciate being selected to act as your agent, we know you have plenty of options. Very best wishes with your future plans, regards Tim B, Senior Partner, Warren Powell-Richards ...

“Brilliant....”

Sep 05,2018
Minithumbup
Richard
Clare
By: 'Aaron Chivers'
Sep 05,2018
7 people found
this helpful
Me and my partner dealt with Richard Santos from Alton branch, although we had communication difficulties at times, all of the staff were generally helpful, polite, respectful and overall friendly. I also dealt with Claire from Alton in Richard's absence, although we went through ...
read full review
Comment on agent fees
The fees are slightly high, however I am happy to pay the fees due to the quality of services received by agents.
Was this helpful? Yes
By: Tim B
Sep 06, 2018
View all comments (1)
A note to thank you for taking the time to write your detailed review regarding Clare and Richard and also to wish you well in your new home, we hope you will be very happy there. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Areas covered
  • GU34
  • GU35
  • GU9
  • GU10
  • SO24
  • RG25
  • RG29
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
99% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £25,000
  • Max: £860,000

Letting
  • Min: £0
  • Max: £775,000

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
133 1 147 1 185 1 160 0 10 0
Staff picture Tim
(3)

Staff picture Polly
(135)

Staff picture Nick
(31)

Staff picture Richard
(282)

Staff picture Clare
(81)

Staff picture Harry
(15)

Staff picture Jo
(0)

Staff picture Jo
(1)

Staff picture Henry
(1)

Staff picture Karen
(0)

Fees

No fees set.

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email t.buxton@wprhomes.co.uk. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 9:35 AM 14/03/2017 by allAgents

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