• Tim Buxton
    Tim Buxton
  • Polly Gillert
    Polly Gillert
  • Nick Warren
    Nick Warren
  • Richard Santos
    Richard Santos
  • Elizabeth Lowther
    Elizabeth Lowther
  • Clare Knight
    Clare Knight
  • Harry Kellie
    Harry Kellie
  • Benjamin Coulston
    Benjamin Coulston
  • Jo Santos
    Jo Santos
  • Jo Wright
    Jo Wright
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.
Warren Powell Richards

78 High Street Alton
Hampshire
GU34 1EN

Sales: 01420 87379 / Lets: 01420 87409
Jan 17,2018
Minithumbup
Richard Santos
By: 'Alton letting'
Jan 17,2018
0 people found
this helpful
During my whole process as a tenant Richard dealt with our letting in a timely, proffesional and helpful manner. Unfortunately I had to vacate the property earlier than contracted but Richard was very understanding to both the landlords and my situations, he made arrangements in a timely manner that suits both our requirements....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 16,2018
Minithumbup
Clare Knight
Polly Gillert
By: 'Paul'
Jan 16,2018
2 people found
this helpful
A difficult and long drawn out sale that Claire and Polly have managed over a two year period. They were both supportive throughout the process providing timely advice and communicated on progress - good and bad - throughout. Well done, and thanks. Paul...
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Was this helpful? Yes
By: Tim B
Jan 16, 2018
View all comments (1)
Thank you very much for your review of Polly, Clare and the team at WPR in Alton. It was a long haul but I am delighted that the team got you past the finishing post in the end. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-RIchards ...
Jan 16,2018
Minithumbup
Polly Gillert
By: 'Eleanor'
Jan 16,2018
0 people found
this helpful
Polly and all the team were always polite, cheerful and positive throughout a long often fraught process. They chased whenever we asked and acted professionally throughout. I would be happy to recommend them....
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Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
Jan 12,2018
Minithumbup
Polly Gillert
Clare Knight
By: 'Elizabeth'
Jan 12,2018
2 people found
this helpful
I recently sold and bought through WPR Alton and cannot fault the level of service I received from the whole team. Polly and Clare kept me informed of progress throughout both transactions and made the whole process as pain free as possible. I would not hesitate to recommend WPR to anyone....
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Was this helpful? Yes
By: Tim B
Jan 15, 2018
View all comments (1)
Thank you very much for your kind review featuring Polly and Clare and the team at WPR Alton, it is very kind of you and we do appreciate it. I hope you will be very happy in your new home. regards and best wishes Tim B, Senior Partner, Waren Powell-Richards ...
Jan 09,2018
Minithumbup
Clare Knight
By: 'Richard Harris'
Jan 09,2018
3 people found
this helpful
Clare was the only sane person in the whole process! Efficient, communicative and supportive. Great to work with. Thank you...
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Was this helpful? Yes
By: Tim B
Jan 09, 2018
View all comments (1)
What a great review of lovely Clare - thank you very much. Actually when you get to know Clare I can assure you that she's not entirely sane either but it's great that she put on a good face. On a serious note I hope you are very happy with your new home and wish you all the best with your future plans. Regards , TIm B, Senior Partner, Warren Powell-Richards ...
Jan 08,2018
Minithumbup
Polly Gillert
Clare Knight
By: 'grwabg'
Jan 08,2018
3 people found
this helpful
Overall the service was really good. The first sale unfortunately feel through and I did feel that contact throughout the time was a little intermittent. However the 2nd sale was really well managed and they were always lovely. Specifically Polly and Clare were really helpful!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jan 09, 2018
View all comments (1)
Hello and thank you for your review featuring Polly and Clare and also for your constructive comment regarding intermittent contact. We take these matters very seriously so I really do appreciate this feedback and will discuss with the team. I am delighted that the second transaction ran its course and wish you all the best with your future plans. Thank you too for picking us at WPR to act as your agent. I know there are plenty of Agents in the town vying for your business, Regards and ve ...
Jan 03,2018
Minithumbup
Benjamin Coulston
By: 'Elaine'
Jan 03,2018
3 people found
this helpful
We viewed a number of properties before settling on the house we purchased and Benjamin was very patient and polite at all times....
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Was this helpful? Yes
By: Tim B
Jan 03, 2018
View all comments (1)
Hello Elaine and Happy New Year. I just wanted to drop you a line to say thank you for writing your supportive review featuring WPR Alton and young Ben. We really appreciate it and hope you love your super new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 02,2018
Minithumbup
Benjamin Coulston
By: 'Emma'
Jan 02,2018
3 people found
this helpful
We have previously bought a house through WPR and were very impressed with the leg work they had done so decided to use them for selling our property. Ben was our main contact and was always very good at communicating any information to us. He is very hard working and polite. We felt that WPR as a company were incredibly honest, personable and not pushy which I felt is an asset (having delt with other agencies) and a pleasure to deal with. Wouldn't hesitate to recommend the whole team (and...
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Comment on agent fees
Very good.
Was this helpful? Yes
By: Tim B
Jan 03, 2018
View all comments (1)
Hi Emma - Happy New Year to you. Just a little note to thank you for taking the time to write your kind review regarding WPR Alton and young Ben - we really appreciated you sharing your thoughts. Thank you also for picking us at WPR to act as your agents. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Dec 22,2017
Minithumbup
Clare Knight
By: 'Charlotte Earl'
Dec 22,2017
4 people found
this helpful
Clare was exceptional in her work when she helped sell my Aunts home. She was always on the end of the phone and when the sale hit difficulty she was excellent at getting it back on track, communicating with all parties and chasing solicitors! The transaction would not have gone through without her tenacity and patience. Thanks Clare. We wouldn't hesitate recommending WPR!...
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Comment on agent fees
Fees are reasonable and fair.
Was this helpful? Yes
By: Tim B
Dec 23, 2017
View all comments (1)
What a lovely and kind review about my colleague Clare, thank you very much for sharing your thoughts. Very Happy Christmas to you and your family, regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Dec 19,2017
Minithumbup
Benjamin Coulston
By: 'Michele'
Dec 19,2017
4 people found
this helpful
Ben was very helpful and courteous on the phone and made selling my house stress free . He always rang me back and kept me updated...
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Was this helpful? Yes
By: Tim B
Dec 21, 2017
View all comments (1)
Thank you very much for your kind review of young Ben at WPR Alton and also for picking us at WPR to act as your agent. Very best wishes with your future plans. This little email also gives me the opportunity of wishing you very Happy Christmas, regards, Tim B, Senior Partner , Warren Powell-Richards ...
Dec 14,2017
Minithumbup
Harry Kellie
Polly Gillert
By: 'David'
Dec 14,2017
4 people found
this helpful
Harry and Polly handled the sale of our property. They provided regular feedback on how viewings were going, and once we had received an offer worked hard to ensure all needs were met and the sale went smoothly. We couldn't have asked for a better service....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Tim B
Dec 14, 2017
View all comments (1)
Hi David, just a little note to say thank you very much both for picking us at WPR to act as your agent and also to thank you for writing your supportive review featuring Harry and Polly. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Dec 14,2017
Minithumbup
Richard Santos
Nick Warren
By: 'James Whidborne'
Dec 14,2017
3 people found
this helpful
Both Richard and Nick have been brilliant. My property Pookles has been a challenge to sell and let for a variety of reasons but both Nick and Richard were very helpful and measured in their advice. It was a pleasure doing business with them....
read full review
Comment on agent fees
The fees are in line with market
Was this helpful? Yes
By: Tim B
Dec 14, 2017
View all comments (1)
Just a little note to thank you for the kind review of Nick and Richard - they really are a great team so it's lovely to see your thoughts. Thank you too for picking our agency to act for you. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 24,2017
Minithumbup
Richard Santos
By: 'A DuLam'
Nov 24,2017
3 people found
this helpful
Even though my Tenancy ended 18 months ago with WPR-Homes - Richard's post customer service still continued like i was still a tenant. Having to deal with a dispute with a utility company 18 months after I have left a property managed by WPR Homes, I cc'd Richard in an email to the company and Richard responded to it immediately with a letter confirming something that I was being requested to provide proof to settle an outstanding bill - above and beyond customer service so thanks Ric...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Nov 29, 2017
View all comments (1)
Thank you very much for writing your review regarding Richard who heads up our lettings team, It's very kind of you . I am delighted Richard managed to help you out regarding the utility company. I hope life is treating you well, regards and best wishes, Tim B, Senior Partner Warren Powell-Richards ...
Nov 22,2017
Minithumbup
Polly Gillert
By: 'abbiet'
Nov 22,2017
5 people found
this helpful
Polly helped us find our first home and as a buyer, we were extremely impressed with her level of attentiveness, particularly through the latter stages of the transaction when certain things needed chasing due to slow lawyers. We had viewed properties on the market with two other estate agents in Alton and neither felt as genuine or helpful as WPR. Everyone we spoke to at the firm was very helpful. If we ever come to sell the property, we will most certainly be using WPR....
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Comment on agent fees
N/A - buyer
Was this helpful? Yes
By: Tim B
Nov 24, 2017
View all comments (1)
What a great review of WPR Alton and in particular Polly Gillert, thank you. I'am delighted that you found a home to your liking and hope you will be very happy there. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 22,2017
Minithumbup
Richard Santos
By: 'Chris B'
Nov 22,2017
5 people found
this helpful
Dealing with Richard, and by extension Warren Powell-Richards was a refreshing experience. I'd been looking for a rental property for a few months and hadn't had much luck; things were either far above budget/requirement or had a poor state of repair/facility. When I got in contact with Richard he had two properties to show me, both of which were for extremely reasonable prices. Upon being shown around both of them, they were in excellent condition, well located, great value, and clea...
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Was this helpful? Yes
By: Tim B
Nov 24, 2017
View all comments (1)
Hi Chris, thanks very much for the supportive review featuring Richard at WPR Lettings in Alton. We very much appreciate you sharing your thoughts. I hope you are very happy in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 22,2017
Minithumbup
Richard Santos
By: 'PAUL MUNRO'
Nov 22,2017
5 people found
this helpful
I have rented properties through Warren Powell-Richards several times over the years. Richard Santos of Warren Powell-Richards has been very helpful on every occasion and I have no hesitation in offering my 5* recommendation. Paul Munro...
read full review
Comment on agent fees
VERY FAIR!
Was this helpful? Yes
By: Tim B
Nov 24, 2017
View all comments (1)
Hi Paul, just a little note to thank you for the kind review of Richard Santos and also for being such an A1 star tenant. Very best wishes and regards, Tim B, Senior Partner,Warren Powell-Richards ...
Nov 19,2017
Minithumbup
Clare Knight
By: 'Mike Lee'
Nov 19,2017
5 people found
this helpful
Clare is a very capable young lady. The transaction took a long time to complete (not the fault of WPR) but Clare was very attentive in chasing up solicitors etc and reporting back to me. A very efficient and pleasant person...
read full review
Comment on agent fees
Not applicable
Was this helpful? Yes
By: Tim B
Nov 24, 2017
View all comments (1)
Thanks very much for the review of Clare at WPR Alton. It's much appreciated. I hope you are very happy with your new home, regards Tim B, Senior Partner, Warren Powell-Ricards ...
Nov 15,2017
Minithumbup
Clare Knight
By: 'Tom'
Nov 15,2017
5 people found
this helpful
Harry H and Clare did a fab job of selling our property and facilitating a purchase with them — we concluded the transactions in record time. We were told by Harry he would not leave the office the day we listed out property until he had secured 3x viewings and within days of that we had an offer accepted. Great communications and very happy with the process. Thank you!...
read full review
Comment on agent fees
In line with the market.
Was this helpful? Yes
By: Tim B
Nov 15, 2017
View all comments (1)
What a super review of Harry and Clare - thank you very much. Thank too for picking WPR Alton to act as your agent. Very best wishes with your future plans, regards, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 10,2017
Minithumbup
Clare Knight
By: 'TAW'
Nov 10,2017
4 people found
this helpful
This has been a long and difficult sale, but through out the whole process Clare has remained positive and upbeat. I think a lot of agents would have lost interest in the sale when things were not going well, but Clare has doggedly continue to push the buyer, keeping us informed on a very regular basis. I am very happy to recommend Clare....
read full review
Comment on agent fees
I was happy with the fees.
Was this helpful? Yes
By: Tim B
Nov 15, 2017
View all comments (1)
Thank you very much for your kind review of Clare at WPR Alton. I am delighted that your sale had a satisfactory conclusion after a testing time. Thank you for picking us at WPR to act as your Agent and for sticking with the sale when things got tough. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 03,2017
Minithumbup
Richard Santos
By: 'DIY Landlord'
Nov 03,2017
7 people found
this helpful
Richard Santos has helped to find two tenants for our property. His attention to detail and professional approach at all times has led to us letting the property to excellent tenants both times. His prompt responses to emails and calls made the process efficient and he was always happy to explain any parts of the paperwork when needed. We will continue to use WPR as we have been delighted with the service we have received. We would not hesitate to recommend Richard to other landlords....
read full review
Comment on agent fees
Fees were explained and understood and were therefore acceptable. Some felxibility in the fees was helpful as not all services were required.
Was this helpful? Yes
By: Tim B
Nov 06, 2017
View all comments (1)
Thank you very much for your supportive review featuring my friend and colleague Richard Santos and also for being such a great client and supporter of our Company, We are very grateful to you. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Oct 30,2017
Minithumbup
Richard Santos
Clare Knight
By: 'ALTON EXCELLENCE'
Oct 30,2017
6 people found
this helpful
The professionalism and excellent service from Richard and Clare made the entire transaction very easy and smooth. They continually kept me up to date, resolved issues and managed the entire process brilliantly. I would have no hesitation in using them again....
read full review
Comment on agent fees
Very Competitive, but more importantly, excellent service.
Was this helpful? Yes
By: Tim B
Oct 31, 2017
View all comments (1)
Thank you very much fro writing your review about the WPR Lettings team and in particular Clare and Richard. It is very good of you and we do appreciate it. Thank you too for picking us at WPR to act as your Agent, I know we have plenty of competition. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Oct 25,2017
Minithumbup
Clare Knight
By: 'Samantha O'Donoghue'
Oct 25,2017
7 people found
this helpful
I'm very happy to have the opportunity to sing the praises of Clare Knight. The seller of the property I purchased chose Warren Powell Richards as the agent to sell through. There were complications due to the sellers solicitor and my own which lead to frustrations, this uncertainty would have been made much worse if it wasn't for the professional efforts of Clare and her team. She provided frequent support and reassurance throughout, I really felt that Clare was my rock and a shining ...
read full review
Comment on agent fees
I was the buyer, not the seller so cannot comment on this aspect.
Was this helpful? Yes
By: Tim B
Oct 25, 2017
View all comments (1)
What a lovely review about Clare - thank you very much, it is very kind of you. I hope you absolutely love your super new home. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Oct 25,2017
Minithumbup
Richard Santos
By: 'Louise & Iain'
Oct 25,2017
6 people found
this helpful
We have rented a property through Warren Powell Richards for the past 6 years and have dealt exclusively with Richard Santos. The initial rental process was dealt with professionally and was made easy for us by his efficient service. Richard has always dealt with any queries we may have promptly and fairly. On recently vacating the property we found ourselves in dispute with the landlord who refused to return our deposit, we believe unjustly. At this point Richard displayed a huge amount of know...
read full review
Comment on agent fees
More than fair for the after care service we received.
Was this helpful? Yes
By: Tim B
Oct 25, 2017
View all comments (1)
Thank you very much for taking the time to write your thorough review of Richard Santos who heads up our WPR Letting team and your experience of letting via us over the past few years. I am glad that everything got sorted out regarding your deposit and wish you all the very best with your future plans. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Oct 25,2017
Minithumbup
Harry Kellie
By: 'Sam'
Oct 25,2017
4 people found
this helpful
Harry Is such a professional young man, Good local knowledge, helpful, attentive and kept us informed every step of the way. Great liason with solicitors and very supportive through the whole process...
read full review
Comment on agent fees
Purchaser
Was this helpful? Yes
By: Tim B
Oct 26, 2017
View all comments (1)
Hi Sam, just a little note to thank you for your review of young Harry - he is a fine fellow so it's great to see your comments. I hope you are very happy with your fabulous new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Oct 19,2017
Minithumbup
Richard Santos
By: 'Laura B'
Oct 19,2017
6 people found
this helpful
Couldn't have been more efficient,courteous and helpful. For the second time around found the perfect tenants. So stress free!!!Wouldn't use any other agent!!!...
read full review
Comment on agent fees
Very reasonable fees.
Was this helpful? Yes
By: Tim B
Oct 19, 2017
View all comments (2)
Hi Laura, thanks ever so much for your review of Richard and also for being such a great client of our Company. We really appreciate it. Very best wishes and regards Tim B, Senior Partner, Warren Powell-RIchards ...
Oct 19,2017
Minithumbup
Richard Santos
By: 'Adam'
Oct 19,2017
7 people found
this helpful
Excellent service and a seamless transition to new dwelling. I would definitely use this agent again and highly recommend their services....
read full review
Was this helpful? Yes
By: Tim B
Oct 19, 2017
View all comments (1)
Just a little note to wish you well in your new home and to thank you for taking the time to write you complimentary review of Richard Santos and the team at WPR Lettings in Alton. We really appreciate it. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Oct 19,2017
Minithumbup
Richard Santos
By: 'Mike Hepburn'
Oct 19,2017
6 people found
this helpful
Warren Powell Richards are probably in my opinion the most professional and yet most approachable estate agents I have ever had the pleasure in using. Since the sale of my house in Farnham with Warren Powell Richards (Farnham) I have been renting a house through there Alton office under the guidance of Richard Santos. He is a real Gentlemen and is extremely polite and professional I would like to take this opportunity in thanking him for all his efforts. Notwithstanding there service and support...
read full review
Comment on agent fees
Setting the standards others follow
Was this helpful? Yes
By: Tim B
Oct 24, 2017
View all comments (1)
Thanks ever so much for the great review of my colleague Richard who heads up our WPR lettings team, we are very grateful to you. We will now have to deal with his big head but it's a small price to pay for your kind words. Thanks you very much also for your trust in our Company and your continued business. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Oct 17,2017
Minithumbup
Polly Gillert
Nick Warren
By: 'Linda McCorkindae'
Oct 17,2017
7 people found
this helpful
very good advice on gettng ready for sale, and continueing advice from feedback from potential buyers. Once sale agreed kept the pressure on solcitiors to keep the legal process ongoing. all staff very helpful...
read full review
Comment on agent fees
abut what was expected
Was this helpful? Yes
By: Tim B
Oct 19, 2017
View all comments (1)
Just a little note to say thank you very much for instructing us at WPR to act as your Estate Agent and also for taking the time to write your supportive review about Nick and Polly. We are very grateful to you. Very best wishes and good luck with your future plans, regards, and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Oct 16,2017
Minithumbup
Richard Santos
By: 'Paul'
Oct 16,2017
7 people found
this helpful
As a first time newby in the letting market Richard was attentive, courteous and professional throughout the whole process, always on hand to answer questions and assist wherever possible. Thank you very much. There are a few points which could improve the service from either a letting agent or landlord inventory point of view making your first few days not as stressful. These being; 1. Bin days and what can be recyclable 2. Who the local area authority is for Council tax, utility companies et...
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Comment on agent fees
The agents were average within the area
Was this helpful? Yes
By: Tim B
Oct 16, 2017
View all comments (1)
Hi Paul, thank you very much for your comprehensive review and also for sharing your thoughts on the beginning of a tenancy. We really appreciate your thoughts, Richard and I have discussed them and will be sure to act on them. I hope you are very happy in your new home and enjoy life in Alton. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Oct 12,2017
Minithumbup
Richard Santos
By: 'JLPO'
Oct 12,2017
7 people found
this helpful
I am impressed and pleased with Richard Santos' efficiency in handling the renting out of my 1 bed flat in Alton. This included arranging for painting works to be completed quickly . The startup administration and paperwork has been prompt and detailed, and I appreciate that Richard kept me informed of events. I am happy that I changed agency to WPR Lettings. Thank you Richard...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: TIm B
Oct 15, 2017
View all comments (2)
Just a little note to thank you for your kind and supportive review regarding Richard Santos who heads up the lettings team at WPR Homes. We are very grateful to you and appreciative of your business and the trust that you put in us to act as your agent after a different expect elsewhere. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Areas covered
  • GU34
  • GU35
  • GU9
  • GU10
  • SO24
  • RG25
  • RG29
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £25,000
  • Max: £860,000

Letting
  • Min: £0
  • Max: £775,000

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
108 1 123 0 171 1 144 0 10 0
Tim Buxton Tim Buxton
Senior Partner
3 reviews

About Tim No description set View full profile
Polly Gillert Polly Gillert
Partner
125 reviews

About Polly No description set View full profile
Nick Warren Nick Warren
Partner
29 reviews

About Nick No description set View full profile
Richard Santos Richard Santos
Partner
233 reviews

About Richard No description set View full profile
Elizabeth Lowther Elizabeth Lowther
0 reviews

About Elizabeth No description set View full profile
Clare Knight Clare Knight
Sales Negotiator
63 reviews

About Clare No description set View full profile
Harry Kellie Harry Kellie
9 reviews

About Harry No description set View full profile
Benjamin Coulston Benjamin Coulston
Sales Negotiator
3 reviews

About Benjamin No description set View full profile
Jo Santos Jo Santos
Lettings Assistant
0 reviews

About Jo No description set View full profile
Jo Wright Jo Wright
Sales Secretary
1 reviews

About Jo No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 9:35 AM 14/03/2017 by allAgents

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email t.buxton@wprhomes.co.uk. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 9:35 AM 14/03/2017 by allAgents

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