• Staff picture
    Tim
  • Staff picture
    Polly
  • Staff picture
    Nick
  • Staff picture
    Richard
  • Staff picture
    Clare
  • Staff picture
    Harry
  • Staff picture
    Jo
  • Staff picture
    Jo
  • Staff picture
    Henry
  • Staff picture
    Karen
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.
Warren Powell Richards

78 High Street Alton
Hampshire
GU34 1EN

Sales: 01420 87379 / Lets: 01420 87409

“Great service and very helpful...”

Feb 11,2019
Minithumbup
Richard
By: 'Mr L'
Feb 11,2019
4 people found
this helpful
So far had a really good experience with WPR. Richard has been very helpful at answering any questions and also making sure our love has been as seamless as possible....
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Was this helpful? Yes
By: Tim B
Feb 11, 2019
View all comments (1)
Hello and thank you for your review of WPR Lettings and Richard Santos. I hope you are enjoying life in Alton and your new home and that the service you receive continues to live up to your expectations. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Excellent Lettings agent...”

Feb 08,2019
Minithumbup
Richard
By: 'Katen'
Feb 08,2019
4 people found
this helpful
Richard is an excellent agent. He found a suitable tenant extremely quickly. Everything has been handled in a very helpful and professional manner with nothing being too much trouble - even fitting a new hob extractor fan filter !...
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Comment on agent fees
Fees seem reasonable
Was this helpful? Yes
By: Tim B
Feb 11, 2019
View all comments (1)
Thank you very much for your super review featuring Richard who heads up WPR Lettings and also for picking WPR to act as your letting agent. We appreciate both your comments and your business, very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Excellent letting agents...”

Feb 07,2019
Minithumbup
Richard
By: 'Vicky'
Feb 07,2019
3 people found
this helpful
Richard has handled the letting on our property in Alton since 2010 and we have received exceptional service for all of that time. He handled everything we needed to know when we first let out our property and has found us a number of tenants over ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Feb 07, 2019
View all comments (1)
Thank you very much for your kind words regarding Richard who heads up WPR Lettings and also for being such a loyal customer and client of our Company. We are very appreciative. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“House Rental...”

Feb 04,2019
Minithumbup
Richard
By: 'Hugh and Elaine'
Feb 04,2019
4 people found
this helpful
We have found it a very positive experience dealing with Richard Santos from Warren Powell Richards, Richard has been extremely helpful and very efficient and we would certainly recommend him as a person and Warren Powell-Richards as a company....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Feb 06, 2019
View all comments (1)
Thanks for the super review and your kind recommendation, I hope you are very happy in your new home and enjoying life in Hampshire. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Brilliant...”

Feb 01,2019
Minithumbup
Clare
By: 'Anna.P'
Feb 01,2019
4 people found
this helpful
Clare has been amazing throughout my move. She has been efficient and friendly, relieving me of all the stress involved. I have no hesitation in recommending her and her team....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Feb 02, 2019
View all comments (1)
Thank you for taking the time to write a few words about Clare and the team at WPR Alton, we really appreciate your kind words. I hope you are very happy with your super new home. Regards and best wishes, Tim B, Senior Partner, Warren Richards ...

“Never Had to Chase!...”

Feb 01,2019
Minithumbup
Richard
By: 'Tanya Brooks'
Feb 01,2019
4 people found
this helpful
Richard has been a pleasure to deal with especially as this is our first rental experience. Richard has genuine customer service skills and my best experience with him and Warren Powell is you dont have to chase. Ask for something to be done and it ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Feb 02, 2019
View all comments (1)
What a great review of WPR Lettings in Alton and in particular my colleague Richard Santos. We are very grateful to you for your kind words and also for picking us at WPR to act as your agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Excellent Service...”

Jan 29,2019
Minithumbup
Richard
By: 'KL'
Jan 29,2019
2 people found
this helpful
Richard was so helpful from the first initial phone call to arrange a viewing through to the final 'picking up the keys'. We kept in touch mainly by email and I never had to chase a reply! My moving was emotional and exhausting due to ...
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Comment on agent fees
I though the Fees where high compared to other Estate Agents but worth every penny in my eyes to have a wonderful flat of my very own.
Was this helpful? Yes
By: Tim B
Jan 30, 2019
View all comments (1)
What a super review of Richard who heads up the WPR Lettings team. Great to hear that Richard managed to make life a little easier during your move. I hope you are very happy with your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Satisfied Customer...”

Jan 29,2019
Minithumbup
Richard
By: 'Bianka'
Jan 29,2019
4 people found
this helpful
Really pleased with the service received from Richard Santos. He swiftly answered all my queries and was extremely friendly, polite and helpful. I felt comfortable with the advice he gave and happy with the service received. Would recommend him to anyone seeking to re-house....
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Comment on agent fees
Worth it for the service you get.
Was this helpful? Yes
By: Tim B
Jan 30, 2019
View all comments (1)
Thank you for the super review of WPR Alton and in particular Richard Santos, it is kind of you to have shared your thoughts. I hope you are very happy in your new home. Regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Excellent...”

Jan 28,2019
Minithumbup
Richard
By: 'SD'
Jan 28,2019
2 people found
this helpful
Excellent service from Richard Santos in the WPR letting dept . Dealing with the letting of my flat in Alton he handled it with efficiency .He is personable and very well organised. I would thoroughly recommend him . SD...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jan 30, 2019
View all comments (1)
Thank you for picking my colleague Richard Santos to act as your letting agent and for taking the time to write your review on this allAgents website. We are very grateful to you. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Very friendly and fast service...”

Jan 27,2019
Minithumbup
Richard
By: 'Scott'
Jan 27,2019
2 people found
this helpful
We needed to find a home on short notice and were very happy with the fast and uncomplicated service we received. With just 2 weeks between the first viewing and the moving date, we were very impressed with the smoothness of the proceedings. Very friendly personal ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jan 28, 2019
View all comments (1)
Great to hear that Richard managed to sort you our with a new home in a short timescale. I hope you are very happy there. Thank you for taking the time to write you supportive review, regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Fantastic service...”

Jan 25,2019
Minithumbup
Richard
Clare
By: 'CAE'
Jan 25,2019
2 people found
this helpful
Clare Knight Richard Santos and Nick Warren could not have been more helpful to me re purchasing a property in Alton or my own property....
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Was this helpful? Yes
By: Tim B
Jan 28, 2019
View all comments (2)
It's great to see the reviews of Richard, Clare and Nick, thank you very much. We are very grateful to you and wish you all the best with your future endeavours. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“In safe hands with top drawer service from a sterling guy, Richard....”

Jan 23,2019
Minithumbup
Richard
By: 'VivsterUK'
Jan 23,2019
4 people found
this helpful
We are sad to leave the reliable, professional, helpful, on the ball team lead by Richard onto our next property. Unlike other agencies we have dealt with WPR always get back to you swiftly and if someone is unavailable, someone else will help. Top drawer ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jan 23, 2019
View all comments (1)
Thank you for being such a great tenant over the years. Best wishes with your future home and thank you again for taking the time to write you review. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Tip Top And Dandy!...”

Jan 20,2019
Minithumbup
Richard
By: 'Kelvin Parker'
Jan 20,2019
6 people found
this helpful
I have known Richard for about six years or so now. He is the best! Professional, courteous, friendly and really importantly for me being away, he gets the job done with minimal fuss. I have tried others, but I won't again as Richard is 'Simply ...
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Comment on agent fees
Richard and WPR's fees seem about right to me for a professional service.
Was this helpful? Yes
By: Tim B
Jan 21, 2019
View all comments (1)
What a great review of Richard although I know he will be dining out for some time to come after being called Simply the Best. Thank you also for being such a great client of out Company. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Just exchanged...”

Jan 17,2019
Minithumbup
Polly
By: 'John holden'
Jan 17,2019
4 people found
this helpful
Dealt with Polly from our first viewing and through a difficult five month conveyance. Polly was brilliant, very helpful and accommodating and patient with the delays caused by others. Feel fortunate to have Polly as theagent as I dread to think what the experience would ...
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Comment on agent fees
Not applicable as I was buying.
Was this helpful? Yes
By: Tim B
Jan 21, 2019
View all comments (1)
Great to hear that after lots of delays everything eventually went to plan with your purchase. I hope you are very happy with your new home. Thank you very much to take the time to write your review featuring Polly, very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Reliable...”

Jan 16,2019
Minithumbup
Richard
By: 'A. Occiano'
Jan 16,2019
3 people found
this helpful
We have been under the care of Warren Powell- Richards since 2010 and up to date and we have not had any problems and they are very reliable. Special mention to Ricard Santos who had been very helpful every time we need assistance....
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Was this helpful? Yes
By: Tim B
Jan 16, 2019
View all comments (1)
Just a note to say thank you for taking the time to write your supportive review featuring Richard Santos and also for being such a reliable customer of our Company over the last 8 years. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“A pleasure...”

Jan 14,2019
Minithumbup
Richard
By: 'Lewis Ireland'
Jan 14,2019
3 people found
this helpful
My Wife and I were looking to rent in the Alton area. Richard showed us around a variety of different properties. Thanks to his patience we found the perfect place for us. Richard assisted us right to the very end with a stress-free move-in. Cheers ...
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Comment on agent fees
The lowest we've ever paid with an Estate Agents. Very good.
Was this helpful? Yes
By: Tim B
Jan 15, 2019
View all comments (1)
Hello and thanks you for the kind review featuring Richard Santos who heads up WPR Lettings. We are very grateful to you and hope that all is well in you new home. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Thank you...”

Jan 13,2019
Minithumbup
Richard
By: 'Thank you'
Jan 13,2019
3 people found
this helpful
I have dealt with Richard Santos for years dealing with our let's at our Quaker Meeting. We have received prompt and reliable service from him and his staff. We have been extremely pleased and would recommend using his services ....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Tim B
Jan 14, 2019
View all comments (1)
Many thanks for being such a great client of WPR and for your many years of custom, we are very grateful to you. Thank you too for taking the time to share your experience of dealing with Richard who heads up our lettings team. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Excellent Service and advice...”

Jan 12,2019
Minithumbup
Richard
By: 'Jim'
Jan 12,2019
2 people found
this helpful
We used WPR for our first buy to let property and found them to be very competitive in their costs and very informative and helpful to us as new to the Buy to Let arena In particular Richard Santos is always available for help and ...
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Comment on agent fees
Fees were reasonable and competitive
Was this helpful? Yes
By: Tim B
Jan 14, 2019
View all comments (1)
Thank you very much for taking the time to write your review featuring Richard Santos and also for using our Company to manage your Buy to Let property. We really appreciate your business. Very best wishes and regards Tim B, Senior Partner, Warren Powell-Richards ...

“Richard Santos...”

Jan 10,2019
Minithumbup
Richard
By: 'Mr Richard Santos'
Jan 10,2019
2 people found
this helpful
Due to a change of landlord, we are no longer under the administrative care of Warren Powell Richared, and in particuar of Mr Richard Santos. We have felt encouraged and supported by their work on our behalf, throughout two tenancies. They have always been able ...
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Comment on agent fees
Dont know. Believe it to be the "going rate".
Was this helpful? Yes
By: Tim B
Jan 11, 2019
View all comments (3)
Thank you very much for your review of Richard and WPR Lettings in Alton - we wish you all the best under the new landlord and thank you for being a great tenant over the previous years. Very best wishes and regards Tim B , Senior Partner, Warren Powell-Richards ...

“Highly recommend...”

Jan 10,2019
Minithumbup
Richard
Clare
By: 'Poldark Fan'
Jan 10,2019
2 people found
this helpful
After using WPR for a number of years now I cannot recommend them enough. All the team are professional and courteous and handle queries in a very timely manner. Alway going that one step further than most other agents. To get an A class service ...
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Was this helpful? Yes
By: Tim B
Jan 14, 2019
View all comments (1)
What a super review of Clare and Richard - thank you very much indeed. I haven't caught Poldark yet but I'm told it's fantastic!!!! Regards, and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“helpful and reliable...”

Jan 04,2019
Minithumbup
Richard
By: 'katie garbarczyk'
Jan 04,2019
4 people found
this helpful
I've rented properties with WPR for many years now. Mr Santos was always helpful and resolved problems quickly. Very polite and kind. Would highly recommend WPR for someone looking to rent....
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Comment on agent fees
good
Was this helpful? Yes
By: Tim B
Jan 07, 2019
View all comments (1)
What a kind review of my colleague Ricard Santos - thank you very much. We really appreciate these reviews and so are very grateful to you. Very best wishes for the coming year, regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Rental...”

Dec 19,2018
Minithumbup
Richard
By: 'Lisa'
Dec 19,2018
4 people found
this helpful
Richard has been extremely helpful and professional. He is on hand to answer questions or queries. The whole process of finding the flat to actually being able to move in was totally seamless and extremely quick, which is what I needed. I would definitely recommend ...
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Was this helpful? Yes
By: Tim B
Dec 20, 2018
View all comments (1)
Thank you very much indeed for the great review of Richard who heads up our WPR lettings team. I hope you are enjoying life in your new home. Very best wishes and Happy Christmas, regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Professionalism...”

Dec 18,2018
Minithumbup
Harry
By: 'Tony and Pam Alton'
Dec 18,2018
5 people found
this helpful
After an initial bad choice of estate agents to market our property, we turned to WPR and in particular Harry Kellie. This man is a rare example of a young gentleman with superb manners and a true understanding of human feelings. This man would be ...
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Comment on agent fees
Fair market level
Was this helpful? Yes
By: Tim B
Dec 20, 2018
View all comments (1)
What a fantastic review of Harry at WPR Alton. He is indeed a fine fellow so it's great to see your comments. Thank you too for the opportunity of acting as your agent. Very best wishes and a happy Christmas, regards, Tim B, Senior Partner, Warren Powell-Richards ...

“House Sale...”

Dec 09,2018
Minithumbup
Polly
Clare
By: 'A & M Vosper'
Dec 09,2018
5 people found
this helpful
Polly was very efficient and willing to spend a lot of time explaining things and chasing things on our behalf. Nothing seemed to be too much trouble. Very pleasant to deal with....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Dec 10, 2018
View all comments (1)
Hello and thank you very much for writing your review featuring our Company Partner, Polly Gillert at WPR Alton. we really appreciate you sharing your thoughts as we do your decision to pick us at WPR to act as your estate agent. Very best wishes with your future plans and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Excellent Agent...”

Dec 08,2018
Minithumbup
Richard
By: 'Joana'
Dec 08,2018
4 people found
this helpful
i would just like to leave a few words of appreciation for all the support Richard have given me through the past 8 years. He was one of the first letting agents i met when i moved into Alton and without any doubts the most reliable ...
read full review
Was this helpful? Yes
By: Tim B
Dec 08, 2018
View all comments (1)
Thank you very much for your super review detailing your experience of dealing with Richard Santos who heads up WPR Lettings in Alton. It's great to hear that all went well and I wish you all the very best with your future plans, regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Landlord renting property...”

Dec 07,2018
Minithumbup
Richard
By: 'Debra'
Dec 07,2018
4 people found
this helpful
Very helpful and conscientious. When issues occurred with the property, Richard visited on the first occasion to investigate rather than simply calling or arranging tradesman to deal with the problem....
read full review
Comment on agent fees
Good.
Was this helpful? Yes
By: Tim B
Dec 08, 2018
View all comments (1)
Thank you very much for taking the time to write you review featuring Richard Santos and WPR Lettings in Alton and also for picking our Company to act as you agent. We are very appreciative and value your business. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Excellent Lettings Professional...”

Nov 28,2018
Minithumbup
Richard
By: 'Rob & Kath Connolly'
Nov 28,2018
4 people found
this helpful
Richard is a first class agent and has always provided an excellent service in managing our flat lettings over the past 8 years. Just this week following the notice of the current tenant, he managed to organise a new tenant within 48 hours - Fantastic service once ...
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Comment on agent fees
Good and fair.
Was this helpful? Yes
By: Tim B
Nov 29, 2018
View all comments (1)
Thank you so much for your support and business over the years and also for taking the time to write such a flattering review of my friend and colleague Richard Santos at WPR Lettings in Alton. We are very appreciative and grateful to you, regards, Tim B, Senior Partner, Warren Powell-Richards ...

“help at home...”

Nov 27,2018
Minithumbup
Richard
By: 'DAT'
Nov 27,2018
4 people found
this helpful
Richard kindly took time from the office to help me with an urgent problem with lighting in my bathroom which was much appreciated as it was before the weekend. He is both friendly and very professional and solved the problem in minutes. I have always ...
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Was this helpful? Yes
By: Tim B
Nov 28, 2018
View all comments (1)
Great to hear that Richard sorted our your electrical issue quickly, it's good to hear that he's on the ball. Thank you for taking the time to write a review,we appreciate it. Regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Long term property rent...”

Nov 27,2018
Minithumbup
Richard
By: 'Sarah Duncan'
Nov 27,2018
4 people found
this helpful
Richard was always very quick to communicate with us if we had any queries, and was always reliable, helpful and friendly....
read full review
Comment on agent fees
Average
Was this helpful? Yes
By: Tim B
Nov 28, 2018
View all comments (1)
Hello and a big thank you for your review of Richard who heads up WPR Lettings. Great to hear that all went well with your new tenancy and I hope you are enjoying life in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Professional, helpful and quick....”

Nov 19,2018
Minithumbup
Richard
By: 'Adrianna and Edgars'
Nov 19,2018
5 people found
this helpful
We are thankful for Richard's professionalism and excellent service. Richard is very delegated to his work. Very helpful, easy to communicate with thru e-mail or phone....
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Comment on agent fees
Richard it's a great professional!
Was this helpful? Yes
By: Tim B
Nov 20, 2018
View all comments (1)
What a kind and generous review of Richard and WPR Lettings, thank you very much. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Areas covered
  • GU34
  • GU35
  • GU9
  • GU10
  • SO24
  • RG25
  • RG29
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
99% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £25,000
  • Max: £860,000

Letting
  • Min: £0
  • Max: £775,000

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
139 1 159 1 186 1 163 0 11 0
Staff picture Tim
(3)

Staff picture Polly
(136)

Staff picture Nick
(31)

Staff picture Richard
(302)

Staff picture Clare
(84)

Staff picture Harry
(16)

Staff picture Jo
(0)

Staff picture Jo
(1)

Staff picture Henry
(1)

Staff picture Karen
(0)

Fees

No fees set.

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email t.buxton@wprhomes.co.uk. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 9:35 AM 14/03/2017 by allAgents

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