By : 'Never' Services : Sales( As a Buyer ) Would you recommend ? : No
3 Sept 2019
People found this helpful8
AVOID. Worst property buying experience imaginable! The lovely people I bought from hated them as much as I did!
Rude, dishonest, disrespectful (particularly to women), aggressive at times, inappropriate behaviour and I am VERY sure they breached confidentiality and GDPR.
George the Office... Read Full Review
AVOID. Worst property buying experience imaginable! The lovely people I bought from hated them as much as I did! Rude, dishonest, disrespectful (particularly to women), aggressive at times, inappropriate behaviour and I am VERY sure they breached confidentiality and GDPR. George the Office Receptionist is PARTICULARLY *, DISRESPECTFUL AND DISHONEST. You need your head examined if you choose to use these people.
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I cannot thank the team in ...
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5 Star Review
By : 'Becky' Services : Sales( As a Buyer ) Sold price : £299388 Would you recommend ? : Yes Postcode : TN9
21 Jul 2017
People found this helpful0
I cannot thank the team in Tonbridge enough, they were friendly, professional and helpful throughout the whole experience from when I first started viewing houses, to completion on the house I'm buying today :)
They even gave me lots of tips about the local area because I wasn't very familiar... Read Full Review
I cannot thank the team in Tonbridge enough, they were friendly, professional and helpful throughout the whole experience from when I first started viewing houses, to completion on the house I'm buying today :)
They even gave me lots of tips about the local area because I wasn't very familiar with it, and really put effort into understanding - and remembering - my requirements.
Despite the fact my budget was quite low, I always felt like a valued customer and that they really wanted me to find the right house. Such a difference to all the other estate agents in the area.
Literally everyone I have had contact with there has been fantastic, I couldn't have asked for a better service or more practical support. Once I'd found a house, the sales progressor Ashley was also an absolute gem.
I'm not an easy person to please, and I almost never leave reviews online, but Wards are exceptional.
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I found Kai to be an ...
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5 Star Review
Kai
By : 'David' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : TN9
23 Dec 2013
People found this helpful0
I found Kai to be an experienced and intuitive young man who was always attentive and efficient in dealing with all issues of purchasing a property.
In my opinion he has old fashioned values that are important in any business.
Honesty,reliability and trust
A pleasure to deal... Read Full Review
I found Kai to be an experienced and intuitive young man who was always attentive and efficient in dealing with all issues of purchasing a property.
In my opinion he has old fashioned values that are important in any business. Honesty,reliability and trust
A pleasure to deal with.
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Having visited quite a few ...
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5 Star Review
Clare
By : 'RAM' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : TN4
9 Dec 2013
People found this helpful0
Having visited quite a few agents in my pursuit of the correct place to live in Tunbridge Wells, Clare was definitely one of the best agents I encountered. She was efficient during the viewing process without being pushy in the follow up. What was particularly pleasing was that she seemed genuinely ... Read Full Review
Services : Letting( As a Tenant )Date: 9th Dec 2013
Having visited quite a few agents in my pursuit of the correct place to live in Tunbridge Wells, Clare was definitely one of the best agents I encountered. She was efficient during the viewing process without being pushy in the follow up. What was particularly pleasing was that she seemed genuinely keen to ensure that the property was suitable for our needs rather than trying to come up with reasons for how something could work when clearly it wouldn't as I had experienced with some other agents. She has also helped during follow up enquiries now that we are in residence.
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Absolutely brilliant service ...
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5 Star Review
Clare
By : 'FWP' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : TN5
3 Dec 2013
People found this helpful0
Absolutely brilliant service - nothing was too much trouble and Clare went the extra mile to make sure that the property was let as quickly as possible. Also helped in arranging repairs prior to first let along with excellent help and advice in terms of letting / rental income / insurance / decor... Read Full Review
Services : Letting( As a Owner )Date: 3rd Dec 2013
Absolutely brilliant service - nothing was too much trouble and Clare went the extra mile to make sure that the property was let as quickly as possible. Also helped in arranging repairs prior to first let along with excellent help and advice in terms of letting / rental income / insurance / decor etc...
I interviewed two other prospective agents and am so glad I selected Ward & Partners
I would not hesitate to recommend
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All together a positive ...
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5 Star Review
Kai
By : 'Dodd' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : TN9
22 Nov 2013
People found this helpful0
All together a positive experience. My property had been on the market for many months and other agents had failed to secure a sale. The service offered by Wards was more efficient, more professional than the other agents. Feed back was better, all together it was a better experience. I felt that... Read Full Review
Services : Sales( As a Vendor )Date: 22nd Nov 2013
All together a positive experience. My property had been on the market for many months and other agents had failed to secure a sale. The service offered by Wards was more efficient, more professional than the other agents. Feed back was better, all together it was a better experience. I felt that they did their up most to obtain a good price for the property. Their offices stay open longer than other agents which is always useful. Kai was most useful, helpful and professional, so all in all a good experience, during a stressful time.
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Kai has been brilliant in my ...
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5 Star Review
Kai
By : 'Chris' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : Yes Postcode : TN10
21 Oct 2013
People found this helpful0
Kai has been brilliant in my search for a new property in Hildenborough/ Tonbridge. although I didn't end up buying a property through Ward and Partners. Kai was the best estate agent in Tonbridge and provided an excellent service with constant texts, e-mails, telephone calls and postal details. ... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 21st Oct 2013
Kai has been brilliant in my search for a new property in Hildenborough/ Tonbridge. although I didn't end up buying a property through Ward and Partners. Kai was the best estate agent in Tonbridge and provided an excellent service with constant texts, e-mails, telephone calls and postal details. No other company or individual tried as much as Kai did to help. Thank you so much.
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Neil Riches found a buyer for ...
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5 Star Review
Neill
Gary
By : 'Lesley' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : TN11
14 Oct 2013
People found this helpful0
Neil Riches found a buyer for us in a week, and dealt with everything very efficiently.
He then found us a property which suited us, but the sale fell through after about a month, through no fault of ours, or indeed Neil.
He then found us another property, and dealt sympathetically with the... Read Full Review
Services : Sales( As a Vendor )Date: 14th Oct 2013
Neil Riches found a buyer for us in a week, and dealt with everything very efficiently. He then found us a property which suited us, but the sale fell through after about a month, through no fault of ours, or indeed Neil. He then found us another property, and dealt sympathetically with the trials and tribulations of our buyer being unhelpful, and threatening to pull out unless we moved when he wanted. All in all, Neil helped us through a difficult time in our lives with support and guidance. Thank you Neil.
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Clare guided me throughout ...
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5 Star Review
Clare
By : 'Mark' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : TN1
21 Sept 2013
People found this helpful1
Clare guided me throughout the process of locating a suitable investment property and in finding a tenant, efficiently and honestly.
Clare has been incredibly accurate and knowledgable in all her advice and has demonstrated a level of competence that I have yet to experience anywhere else in the ... Read Full Review
Services : Letting( As a Owner )Date: 21st Sep 2013
Clare guided me throughout the process of locating a suitable investment property and in finding a tenant, efficiently and honestly.
Clare has been incredibly accurate and knowledgable in all her advice and has demonstrated a level of competence that I have yet to experience anywhere else in the Tunbridge Wells area.
Well done Clare, and thank you!
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Clare was very open, and she ...
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4 Star Review
Clare
By : 'Colin' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : TN2
17 Sept 2013
People found this helpful2
Clare was very open, and she negotiated extremely well. I found her attitude and professionalism second to none, and she did what she promised and found me an excellent tenant in a short space of time. Real value for money.... Read Full Review
Services : Letting( As a Owner )Date: 16th Sep 2013
Clare was very open, and she negotiated extremely well. I found her attitude and professionalism second to none, and she did what she promised and found me an excellent tenant in a short space of time. Real value for money. 37/40
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Dear Colin,
Thank you for taking the time to leave a review. We look forward to working with you again in the future.
Clare Sheffield Letting...
It is a Selling Agents job to ...
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5 Star Review
Kai
Louise
By : 'jackie' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : TN9
16 Sept 2013
People found this helpful1
It is a Selling Agents job to look after the seller but Kai acted as a straight forward and honest go-between such that we felt very comfortable during our negotiations about the purchase - Lousie was very diligent in following up the sale process and as a seller I would be pleased with their... Read Full Review
It is a Selling Agents job to look after the seller but Kai acted as a straight forward and honest go-between such that we felt very comfortable during our negotiations about the purchase - Lousie was very diligent in following up the sale process and as a seller I would be pleased with their attention.
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Dear Mr and Mrs Richards
Thank you for comments about the team at our Tonbridge office, particularly about Kai and Louise. We do like to make our clients feel at ease with the service we provide...
Kai understood exactly what ...
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5 Star Review
Kai
Neill
By : 'Mark' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : TN9
15 Sept 2013
People found this helpful0
Kai understood exactly what sort of property we were looking for and gave us early warning that the property we bought was coming onto the market. Kai's colleagues Neill and Gary brought the sale to a a rapid conclusion and Louise effectively managed the post-sale... Read Full Review
Kai understood exactly what sort of property we were looking for and gave us early warning that the property we bought was coming onto the market. Kai's colleagues Neill and Gary brought the sale to a a rapid conclusion and Louise effectively managed the post-sale process.
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Dear Mark
Your comments about our Tonbridge office are really appreciated. Kai, Gary, Neil and Louise all work very hard and will be pleased to know that you were extremely happy with the service...
We found Ward and Partners to ...
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5 Star Review
By : 'Sarah' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : TN10
15 Sept 2013
People found this helpful0
We found Ward and Partners to be highly efficient and our property sold for asking price within 2 weeks of first being advertised. The whole process was very smooth and we were kept informed throughout. We also used Wards recommended Solicitors and they too ensured a smooth hassle free... Read Full Review
Services : Sales( As a Vendor )Date: 15th Sep 2013
We found Ward and Partners to be highly efficient and our property sold for asking price within 2 weeks of first being advertised. The whole process was very smooth and we were kept informed throughout. We also used Wards recommended Solicitors and they too ensured a smooth hassle free experience. The marketing was excellent and the photography and details of our property looked attractive and encouraged many hits on our property page.
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Dear Sarah
Thank you for your kind comments about our Tonbridge office. Selling at the asking price within 2 weeks is a great result and i am glad to see that you took advantage of using our...
From start to finish this was ...
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5 Star Review
Kai
Louise
By : 'Tamsin' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : TN11
15 Sept 2013
People found this helpful0
From start to finish this was an impressive service. As a first time buyer, buying a relatively low priced property, some places make you feel you are lower in the attention ratings. Not Wards. And from the first viewing it was clear Kai had done his homework on the property and had answers to all... Read Full Review
From start to finish this was an impressive service. As a first time buyer, buying a relatively low priced property, some places make you feel you are lower in the attention ratings. Not Wards. And from the first viewing it was clear Kai had done his homework on the property and had answers to all the questions one asks, especially of a leasehold property. And then did more research and gave impartial advice about proceeding to the offer stage. Again, once the sale progressed, having Louise as the sales progessor really smoothed it along. And when her ansaphone message kicks in, and says I'll call you back by 4pm today, she does! From first viewing to moving in took less than 2 months, and minimum stress due very much to the exemplary professional service of the Wards Tonbridge team. Be honest, estate agents have a certain reputation but Wards completely rise above that to be in a class of their own, reminding one of what real customer service is all about. Buy your house from the team I had, you'll almost enjoy the process!
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Dear Tamsin
Thank you very much for your feedback on the service you recieved from our Tonbridge office. Every customer is important to us, whatever their budget and i am glad to hear that Kai...
Clare was helpful and ...
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5 Star Review
Clare
By : 'Sue' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : TN4
13 Sept 2013
People found this helpful1
Clare was helpful and professional throughout the whole transaction. Contrary to my previous experience with other Letting Agents, Clare returned my phone calls promptly even though it was evident that she was extremely busy. She dealt with every query I had in an intelligent and professional... Read Full Review
Services : Letting( As a Tenant )Date: 12th Sep 2013
Clare was helpful and professional throughout the whole transaction. Contrary to my previous experience with other Letting Agents, Clare returned my phone calls promptly even though it was evident that she was extremely busy. She dealt with every query I had in an intelligent and professional manner. She was knowledgeable about the properties she showed me and arranged viewings quickly. Clare also gave me some general advice about tenancy issues which was extremely helpful. I found her efficient, knowledgeable and a pleasure to deal with.
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Thank you for taking the time to leave this review. We look forward to dealing with any queries you may have in the future. Clare Sheffield Letting...
Friendly and efficient sales ...
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5 Star Review
Louise
By : 'Mr' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : TN11
26 Jun 2013
People found this helpful1
Friendly and efficient sales service based on good, balanced advice rather than pressure. Minimal fuss or inconvenience with viewings. I achieved a price I was happy with.
Post sale, pre completion support from the office was excellent. Prompt, accessible, supportive and most importantly -... Read Full Review
Services : Sales( As a Vendor )Date: 26th Jun 2013
Friendly and efficient sales service based on good, balanced advice rather than pressure. Minimal fuss or inconvenience with viewings. I achieved a price I was happy with.
Post sale, pre completion support from the office was excellent. Prompt, accessible, supportive and most importantly - patient.
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Dear Mr E
I was extremely pleased to read you comments about our Tonbridge office. Gary and the team are always striving to provide the best service to our customers and i am glad that all went...
Clare's telephone mannerism ...
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5 Star Review
Clare
By : 'Anthony' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : TN10
5 Jun 2013
People found this helpful2
Clare's telephone mannerism is so professional and very friendly at the same time. A good listener who clearly understood my needs and promptly returned the call as promised with good results. Even when I confirmed to her I decided against her offer, she took it in a graceful way that left no... Read Full Review
Services : Letting( As a Tenant )Date: 5th Jun 2013
Clare's telephone mannerism is so professional and very friendly at the same time. A good listener who clearly understood my needs and promptly returned the call as promised with good results. Even when I confirmed to her I decided against her offer, she took it in a graceful way that left no doubt on mind I would love to deal with her again if the opportunity arises. That opportunity came earlier than expected and my initial thoughts were confirmed in actually meeting Clare during viewing and subsequently putting the paperwork together. Her friendly personal touch and knowledge of her work just makes it so easy to deal with her.
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Very rude and pushy. Viewed a ...
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1 Star Review
By : 'Raging' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No
13 Jan 2011
People found this helpful3
Very rude and pushy. Viewed a property in Tonbridge and had only been in the door a matter minutes before the agent told us we had to offer this much and by Monday (viewed on sat) cos the house was under offer already. Found out on Monday that the house was never under offer as a different agent we ... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 13th Jan 2011
Very rude and pushy. Viewed a property in Tonbridge and had only been in the door a matter minutes before the agent told us we had to offer this much and by Monday (viewed on sat) cos the house was under offer already. Found out on Monday that the house was never under offer as a different agent we spoke to over the phone tried to sell us the same property!! Avoid like the plague.
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