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    Lisa Childs
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    Michele Tedman
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    David Votta
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    Kathy Wood
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    Rachel Fisher
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    Chris
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    Maria Meddings
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    James Oatley
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Ward & Partners

60 Queen Street Ramsgate
Kent
CT11 9EE

01843 580314

Aug 19,2015
Minithumbdown
By:
Aug 19,2015
2 people found
this helpful
I felt The Agent in question was only interested in getting you sign the contract after that we received No Help, No feedback and No viewings. I wish I had gone with another company this business attitude can really mess people's future plans up. Please be aware if you are thinking about using them....
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What agent could do to change your mind?
Kept in regular contact re how the house was marketing and the publics opinions on the property feedback basically and make me feel that they were actually doing something to sell my house
Was this helpful? Yes
Apr 28,2014
Minithumbdown
By:
Apr 28,2014
2 people found
this helpful
Quite simply the worst experience I have ever had with an estate agent. Unprofessional and aggressive sales team. I was looking to buy a property, had a clear idea of what I wanted and my budget. Most of properties they showed me were awful and did not fit my brief. I went quite far down the road with the purchase of a property but had to pull out because Ward & Partners messed me around so much. Avoid this branch at all costs if you are looking to buy in Ramsgate and visit another estate ag...
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Was this helpful? Yes
Dec 11,2013
Minithumbup
By:
Dec 11,2013
0 people found
this helpful
Both ladies have been fab! Kathy was incredibly good in our search and in helping the vendors who perhaps were a little \'out of touch\' with the concept of people not paying the price on the label. I know she spent some time with the couple in person going through things and trying to help them find somewhere which was out of the area altogether. I know she made it clear we were making our best offer to wrap up the deal as soon as possible. Rachel has been great. We had initially offered o...
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Was this helpful? Yes
Dec 03,2013
Minithumbup
By:
Dec 03,2013
0 people found
this helpful
I used Ward & Partners after my house had vacant for 2 months. At the time I was using two other local agents. David put a flyer through my letter box and I called him in desperation. He showed me how he would do a better job than my existing agents eg writing ,much more detail about the property and it\'s surroundings and taking better photos. I was amazed as he had let the property to great tenants within 5 days and took a lot of anxiety off of my plate. Very easy to deal with and ver...
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Was this helpful? Yes
Dec 03,2013
Minithumbup
By:
Dec 03,2013
0 people found
this helpful
Well marketed. Proactive with problems, resolving contractual difficulties with tenant. courteous at all times. Work outside accepted office hours even....
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Nov 21,2013
Minithumbup
By:
Nov 21,2013
0 people found
this helpful
Good communications throughout. However let down at the end by poor administration. I still haven\'t received paperwork reference inventory and handover of property. I had to chase up final bill readings and council tax two weeks after tenants moved in And am concerned what would have happened had I not asked some basic questions....
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Nov 21,2013
Minithumbup
By:
Nov 21,2013
0 people found
this helpful
Ward & Partners did what was required quickly and efficiently with the result that we now have a good tenant for a 6 month period....
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Oct 29,2013
Minithumbup
By:
Oct 29,2013
0 people found
this helpful
Darren O\'Conner is an excellent mortgage adviser. Even though we purchased a house through Miles & Barr we still used Darren as he seemed to know what he was talking about. He also advised the best way forward in getting a mortgage as it seems to be quite hard these days. I am glad to say we move into our new property next month which I am sure is only due to Darrens help. Thankyou....
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Was this helpful? Yes
By: jason
Nov 04, 2013
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Thanks so much for this great feedback .Experience counts for a lot where mortgages are concerned and Darren has a habit of giving the very best advice to our customers. I hope you are very happy in your new home, (and buy through Ward and Partners next time!) All the best, Jason Bunning, Group Partner.....
Oct 14,2013
Minithumbup
By:
Oct 14,2013
0 people found
this helpful
I felt that the services that were provided were outstanding. There was nothing that was \'hidden\', which is an experiance that I have had before with other estate agents. The process was very quick but yet top quality. Staff were very helpful and friendly in regards to questions and any other queries that I had. I have been in the property a month or so now and have just recently asked for advice in regards to a maintance problem. The guys were very helpful and within two days the problem had ...
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Sep 15,2013
Minithumbup
By:
Sep 15,2013
1 people found
this helpful
David and Chris at the Ramsgate Branch found us a good tenant very quickly and achieved the rental we were looking for, they were very polite, understanding and professional at all times, we would definitely recommend them and Ward and Partners to our friends, thank you very much....
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Sep 13,2013
Minithumbup
By:
Sep 13,2013
0 people found
this helpful
The dedication and attention to detail exhibited by the staff at the ramsgate Lettings office was exemplary. I can\'t thank them enough for all the help andf advice they have proveided. They were efficient in their dealings with me and and the the tenant. Please convey my thanks to them, and the backroom staff who processed the various apects of this rental...
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Sep 03,2013
Minithumbup
By:
Sep 03,2013
1 people found
this helpful
Having worked with wards of ramsgate for a while. With good results, I met David Votta in the course, of both renting ourselves, and letting a rental. He turned out to be both knowledgeable, and extremely helpfu. Nothing is too much trouble for him, and he is extremely easy to deal with. I cannot praise his knowledge, and his professionismn enough. He came to view the rental, became very enthusiastic, and he and Chris had the tenants flowing through faster than we could keep up with. Since let...
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Aug 30,2013
Minithumbup
By:
Aug 30,2013
2 people found
this helpful
From the outset to final exchange of keys we had excellent service from Ward and Partners. Viewings were arranged to be at convenient times for ourselves and had 3 separate viewings (including 1 after we had agreed to rent the property). All our questions were answered in a happy manner and the paper work was completed in a hassle free and quick manner. I found the referencing company a little lacking, but this is not the responsibility of the letting agent. The referencing company did not infor...
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Aug 19,2013
Minithumbup
By:
Aug 19,2013
0 people found
this helpful
We have dealt with David previously and he was very determined to find us a tenant. He didn\'t waste any time in marketing the property. He beat the competition and as usual his service resulted in us using Wards to manage the property as well. Would highly recommend the team....
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Aug 16,2013
Minithumbup
By:
Aug 16,2013
0 people found
this helpful
Keen to get my property let I was happy when the agent offered to visit my flat and provide me with a list of prioritised Improvement suggestions to get things up to scratch. There was lots to do and being able to use the agents local knowledge and support was a great advantage. Also just having someone to bounce ideas off was a big help. Not being a local and living some distance away from the area I was able to rely on my agent to hold and release keys to contractors and even on a few occasion...
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Jul 31,2013
Minithumbdown
By:
Jul 31,2013
0 people found
this helpful
Tried to sell with them, said they would handle them but left us to do viewings too often, they didnt turn up at all or let thebuyer know on one occasion and left him standing on our doorstep for 10 minutes. Promise a lot but underdeliver way too much !!!...
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Jul 29,2013
Minithumbup
By:
Jul 29,2013
2 people found
this helpful
I found both Rachel and James fully aware of the of the status of our purchase at all times, which surprised me when I called to speak to one who wasn\'t available but the other was and fully up to speed, that gave me great confidence, I was pleased and reassured of Rachel and James compassion and understanding when the pressure was on, in a nut shell, very professional and a pleasure to work with. Thank you....
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By: Wardwalderslade
Aug 29, 2013
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Thank you very much for your positive comments Mr Trew. James and Rachel are delighted to have been able to help you - buying a home can be a stressful experience but I am glad they were able to make things that bit better for you. Good luck in your new home! Regards, Jason Bunning, Group Partner.....
Apr 04,2013
Minithumbup
By:
Apr 04,2013
0 people found
this helpful
Rachel introduced herself to us at the beginning of the process and kept us informed as matters concerning the sale progressed. She was particularly helpful when things appeared to stall with the buyer, contacting the buyer, and keeping us in touch with the reasons for the delay. As events unfolded the sale proved to be almost straight forward, but it was a great help to have the contact and to be contacted in order to know what was going on and this Rachel did with no delay and with such assura...
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By: Jason
Apr 04, 2013
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Thank you very much for this positive feedback,it is great to see the passion for her job recognised by a happy customer. Jason Bunning,Group Partner.....
Feb 02,2013
Minithumbdown
By:
Feb 02,2013
3 people found
this helpful
Absolutely terrible! Do not market your property with them! Prospective buyer who was constantly let down with viewings, fobbed off with excuses. Would hate to thing someone is paying them to sell their houses and the agent is not bothered about arranging viewings but its the truth. No response to complaint, rude and failed at their job in every level. Just wish people would stop listing thei houses with them as sole agents!...
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What agent could do to change your mind?
Respond to viewing requests Respond to written complaint Respond to my preferences and not with what suits the agent to show me Don\'t waste my time on properties nowhere near my criteria Don\'t send duplicate marketing texts and emails that I asked not to be sent Don\'t send out of date details of houses no longer available Don\'t promise you will call back and not bother Adopt a more professional and customer service focused attitude
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By: jason
Feb 15, 2013
View all comments (2)
I am sorry to hear these comments. As Group Partner responsible for this area I would ask you to contact me at: jason.bunning@wardandpartners.co.uk with contact details in order for me to investigate this matter in detail. Many thanks.....
Jan 19,2013
Minithumbdown
By:
Jan 19,2013
2 people found
this helpful
Very helpful during the viewing process - even found and recommended the property that we ended up purchasing. However as soon as we bought the property and dealt with the after sales team (of one person) we were really disappointed with the (lack of) service. When trying to arrange the final points of sale - moving in dates/key exchange etc we left several messages asking for information and our calls were never returned. Therefore moving day was a complete disaster as the selllers were still i...
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What agent could do to change your mind?
Returned our phone calls and spoken to us.
Was this helpful? Yes
By: jason
Feb 15, 2013
View all comments (1)
I am sorry to hear these comments. As Group Partner responsible for this area I would ask you to contact me at: jason.bunning@wardandpartners.co.uk with contact details in order for me to investigate this matter in detail. Many thanks.....
Nov 14,2012
Minithumbup
By:
Nov 14,2012
2 people found
this helpful
James gave us a good price for selling my mum\'s flat after she passed away. They obtained an offer which was acceptable to us within about a month of the flat going on the market. The solicitors they recommended were shocking though. if I can give feedback on them I would say do not use them, they do not return your call, ignore emails and take forever to pass on any correspondence from the other solicitors (who work for the same group just a different branch!) Rachel kept us informed on the p...
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Was this helpful? Yes
Oct 02,2012
Minithumbup
By:
Oct 02,2012
22 people found
this helpful
Within 48hrs of putting our property on the market it was sold..full asking price! The service we received from the staff at Wards was very professional from beginning to end. Always there to help and explain what was happening, nothing was ever too much trouble and kept us informed every step of the way....
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Sep 11,2012
Minithumbup
By:
Sep 11,2012
20 people found
this helpful
Lisa made the original valuation visit & was very clear about the sales strategy. She took time to explain the way marketing of the property would take place,very patiently to myself & my aunt. The process of taking photos & providing clear good quality sales details was easy to work with & produced good results. Viewings were arranged efficiently & always accompanied by Lisa or one of the other staff. We were always given feed back after a viewing. An open house day was ar...
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Sep 07,2012
Minithumbup
By:
Sep 07,2012
18 people found
this helpful
Our experience selling our house through ward and partners in ramsgate was very good. All of the team were helpful and after we had sold we were kept updated regularly by Rachel the sales progressor. We found the service to be both professional and helpful....
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Was this helpful? Yes
Sep 02,2012
Minithumbup
By:
Sep 02,2012
18 people found
this helpful
David was really easy to speak to and I was looking for a flat to move in as soon as possible. Everything was really easy to sort out and I was able to move into the flat within a week of choosing it. A hassle free process. Many thanks~...
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Aug 30,2012
Minithumbup
By:
Aug 30,2012
19 people found
this helpful
Mathew was very polite on time,and very good at letting you browse the property,to give you a chance to get the feel of what you wanted.He talked without being obtrusive to try and see what we wanted .we looked at two different types of house\'s. We kept Mathew informed of what we were doing as well as I think that its better for you and them. Good luck Mathew....
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Aug 25,2012
Minithumbup
By:
Aug 25,2012
15 people found
this helpful
I marketed my property with the two men that run the lettings department in Ramsgate and they were fantastic from day one, i\'d always used to go for the cheaper agents as i thought renting was relatively easy but I had some pretty bad experiences and this time my property became empty and a friend stated they\'d had a good service through these two gentlemen. so I contacted them and from the outset they told me laws and regulations that I never knew existed and I should have adhered to in my pr...
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Aug 23,2012
Minithumbup
By:
Aug 23,2012
15 people found
this helpful
After trying to let my property unsucussfully for 6 weeks with a local agent I gave Ward and Partners lettings a call in Ramsgate being recommended by a friend on mine. From the first appointment with Matthew i was just bowled over by the complete professionalism by him and his staff. The advice given wasn\'t just throtha but they have found me the tenant that i was looking for. Wards weren\'t the a cheap as the other agent however you get what you pay for. Would recommend to anyone looking for...
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Jul 20,2012
Minithumbdown
By:
Jul 20,2012
3 people found
this helpful
My list of complaints about this branch of Ward & Partners was extensive, it included: Not returning phone calls or e-mails Supplying me with the wrong information regarding progress of the chain Taking photos of the house that were so poor, I had to take them myself Failing to display the Energy Certificate in their advertisements To their credit, a Director did accept there had been errors and poor service from the staff at the Ramsgate branch, furthermore they did compensat...
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By: JB/WardandPartners
Aug 03, 2012
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Customer service is very important to Ward and Partners and it is disappointing but thankfully unusual that a valued client feels dissatisfied with any aspect of the high level of service we provide. Where certain calls were not returned I would like to convey our apologies. I have read through our comprehensive sales records and believe that where incorrect information had been passed to you it was as a result of a miscommunication from a third party in the chain which was rectified the follow....
Jun 22,2012
Minithumbdown
By:
Jun 22,2012
4 people found
this helpful
This was the worst letting I have ever experienced starting with incompetence and poor service at the beginning to exploitation at the end. I moved into this house described as an executive let with my family In September 2011. There were multilpe faults including garage doors which would not open, a window you couldn\'t secure, dirty dishwasher, washing machine, faulty alarm and no shelf in the Firdge door. It took over 3 months and multiple phone calls to fix these faults and some includin...
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What agent could do to change your mind?
Be competent and not exploit the tenant!!! Also be honest.
Was this helpful? Yes
By: Ward & Partners
Jul 06, 2012
View all comments (2)
For the record and due to many inconsistencies with the facts of the case we feel it appropriate to comment in response to this blog. The tenant failed to return the property in an acceptable condition, irrespective of our comments, the landlord has the final say due to this being a company let, falling outside of the protection of the various housing acts and tenancy deposit protection regulations. As such the tenants deposit was held as Ò€œagent for the landlordÒ€. Ward and Partners....
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Services offered
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
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From Landlords From Tenants From Vendors From Buyers Other
11 0 3 1 5 2 2 1 3 3
Lisa Childs - upload your photo Lisa Childs
2 reviews

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Michele Tedman - upload your photo Michele Tedman
4 reviews

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David Votta - no image available David Votta
Lettings Sales Manager
7 reviews

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Kathy Wood - upload your photo Kathy Wood
3 reviews

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Rachel Fisher - no image available Rachel Fisher
Sales Progressor
10 reviews

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Chris  - upload your photo Chris
3 reviews

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Maria Meddings - upload your photo Maria Meddings
1 reviews

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James Oatley - upload your photo James Oatley
1 reviews

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