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    Carmel Pearce
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    Michele Tedman
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    Chantelle Martin
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    Nicola Burns
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    Nikki Burns
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    Chris
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Ward & Partners

79 King Street Maidstone
Kent
ME14 1BG

01622 683737

Jul 21,2016
Minithumbdown
By:
Jul 21,2016
3 people found
this helpful
If you are looking for an agent to mis-manage your letting property, * your tenants about and be generally ** at everything then these are your people. Typical disorganised corporate rubbish. Go with an independent and save yourselves a fortune in money and stress....
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Comment on agent fees
Bad
Was this helpful? Yes
Jun 17,2015
Minithumbdown
By:
Jun 17,2015
1 people found
this helpful
No end of problems from start to finish. Advised us to use 'sale by tender' system and gave a guide price for our property. Took an upfront fee of over ‚£300 for this service. Open days a disaster - very few viewers lined up; some had cancelled earlier in the day but Wards had not informed us or their agent doing the viewing; some arrived that were not booked in to view! Agent doing viewings turned up late and seemed quite disinterested in whole thing. Many issues re viewings and lack of...
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What agent could do to change your mind?
- better communication (with us, viewers and eachother in the branch!) - better marketing advice - improve organisation of open days - improve ICT systems
Was this helpful? Yes
Oct 03,2013
Minithumbup
By:
Oct 03,2013
0 people found
this helpful
I actually haven\'t brought a property as of yet but matt is a very helpful advisor very prompt in returnin phone calls notifing you of. new properties and actually emailing you properties that you would actually be intrangelested in not any rubbish that goes on market...
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Sep 30,2013
Minithumbup
By:
Sep 30,2013
0 people found
this helpful
Carmel Has given us fantastic customer service listening to what we want and also made an effort to understand our drivers for moving. Armed with this she then promptly suggested 3 other properties for us. Although they weren\'t quite right we loved her proactive and enthusiastic approach. We would recommend Carmel in an instant. Thank you James and Dannii...
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Apr 08,2013
Minithumbup
By:
Apr 08,2013
0 people found
this helpful
Nicola and Carmel have done a great job in working with me to get this property let. Helpful and effecient in handling my queries and found a suitable tenant quickly. Insurance department was somewhat less than helpful but that aside all else was good....
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Apr 08,2013
Minithumbup
By:
Apr 08,2013
0 people found
this helpful
From the word go in my quest to find a tenant Nicola Burns and Carmel Pearce were A1. The whole deal was deal with in a very proffessional manner. It appeared the team there had ample experience behind them. In areas like valuation, what most tenants prefer to what they dont. Advice where decorating is concerned, pets/adjustments etc. Processing contract and fees, getting thorough references drafted - solid vetting. And to capp off a friendly smile/service to offer their customers. I wil...
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Mar 26,2013
Minithumbup
By:
Mar 26,2013
0 people found
this helpful
As a tenant, I have had fantastic service from both Nikki and Carmel. From the first phone call right through to referencing the team was helpful, professional and completely approachable and were a pleasure to deal with. I have been in the unfortunate position of having to deal with a few letting agencies in the past year, and in comparison, Nikki and Carmel, are by far the best. They kept to appointments, returned my calls, and went beyond to help out with some tricky admin. Thank you for maki...
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Mar 16,2013
Minithumbup
By:
Mar 16,2013
0 people found
this helpful
Was delt with in a very friendly, professional way. Everything was explaned very clearly. The staff were more than helpfull....
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Mar 16,2013
Minithumbup
By:
Mar 16,2013
0 people found
this helpful
Having suffered long void periods in the past, I was most impressed by Ward\'s response when given a limited amount of time to find new tenants for two flats. Nikki, Carmel and Chantelle work very well together as a team. They immediately arranged viewings and kept me informed throughout the process and responded quickly to any queries. They achieved an increase in the rent for both flats and no void periods. I received an outstanding service and would definitely recommend this branch....
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Mar 15,2013
Minithumbup
By:
Mar 15,2013
0 people found
this helpful
Very helpful and friendly staff providing a good level of service. Frequent communication providing feedback on prospective tennants and current progress....
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Mar 15,2013
Minithumbup
By:
Mar 15,2013
0 people found
this helpful
I have been working with Ward & Partners to Let out my property. I was very impressed by the level of service offered. Since day one to present, I have had constant support form the agent. Being new to this, they provided me with step by step help and even met with me when I requested. They took time to come and see my property and really understand the seeling points. They even provided me with similar properties in the area to advise me on letting prices. Finally, they organised other s...
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Was this helpful? Yes
Mar 15,2013
Minithumbup
By:
Mar 15,2013
1 people found
this helpful
Nikki, Carmel and all of the team at Wards are First Class. They have been absolutely brilliant in explaining their services, offering a fair price, getting our property quiickly on the market and marketing superbly well. We had several quality prospective tennants view our property and 3 firm offers within days of meeting Nikki and agreeing to instruct Wards. The team there are really friendly and could not have been more helpful and supportive. I woudl have absolutely no hesitation in recommen...
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Nov 07,2012
Minithumbup
By:
Nov 07,2012
3 people found
this helpful
Nicola Burns visited my property in October 2012 to discuss Ward\'s initial fees and to carry out a review of the property. I could not fault Nikki at all - she was punctual, friendly, extremely professional and provided excellent advice over and above most agents. Ultimately my final decision came down to costs and unfortunately I used another agent on this occasion but, if ever Wards were in a position to match other competitors in the market, then I would have no hesitation in using t...
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Sep 28,2012
Minithumbup
By:
Sep 28,2012
21 people found
this helpful
Carmel Pearse was extremely very helpful and polite. When I had any queries, questions or problems she was very effient,...
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Was this helpful? Yes
Aug 22,2012
Minithumbup
By:
Aug 22,2012
14 people found
this helpful
Ward and Partners lettings in Maidstone did an excellent job letting my two properties near West Malling, ME19. I found all the staff very professional and pleasant to deal with. Both properties were let quickly and to a high standard of tenants. I would very much recommend this agent and I will be using them again in the near future....
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May 16,2012
Minithumbdown
By:
May 16,2012
4 people found
this helpful
Wholly incompetent. One month from instruction to get the property uploaded to Rightmove. Property particulars still incorrect 7 weeks into the sales period. We still haven\'t seen an EPC. Viewings only occur after you visit branch and give them a hard time. 7 weeks wasted so far. Not one email in 7 weeks responded to. Premium photography service is useless - I could have taken better photographs with a disposable camera. They want to over price it and create a bidding war - their words n...
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What agent could do to change your mind?
After my experience there is nothing that Ward and Partners could say that would change my opinion.
Was this helpful? Yes
Oct 01,2011
Minithumbdown
By:
Oct 01,2011
4 people found
this helpful
In a word - dreadful. Bought a house through them and they seemed quite efficient up to the point when my offer was accepted. Then it all goes downhill - they only have one person progressing sales across 3 branches, who seems to spend half her time on leave or in meetings. During these frequent absences, the branch seem deeply uninterested, have been told on at least one occasion they were "too busy" to help me. When you do speak to the sales progressor she comes out with phrases like...
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Was this helpful? Yes
Aug 16,2011
Minithumbdown
By:
Aug 16,2011
6 people found
this helpful
Absolutely diabolical service from a Maidstone branch. I had been in contact with two agents, called Kevin and David. I was informed by David (who had spoken with the vendors) that my original offer on a property I was so very keen on purchasing had been accepted, so I lowered the offer by £2,000 to see if I could by chance get it for the best price. I waited two weeks and heard nothing. I called the agents repeatedly and kept getting the same useless Kevin, who each time I called said t...
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Was this helpful? Yes
By: Michele
Aug 14, 2012
View all comments (1)
If you put yourselves in the shoes of the owner of the house, if someone has an offer accepted on a property and then immediately comes back with another offer of £2,000 less would you sell your property to them? How long until they again reduce their offer later on down the line? Sounds to me like another buyer who thinks they are gold dust and that everyone should bow down to their demands. I would see that ward and partners was acting for the owner of the home and trying to get the....
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £273,000
  • Max: £273,000

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From Landlords From Tenants From Vendors From Buyers Other
7 0 3 1 0 1 1 2 2 1
Carmel Pearce - upload your photo Carmel Pearce
9 reviews

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Michele Tedman - upload your photo Michele Tedman
4 reviews

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Chantelle Martin - upload your photo Chantelle Martin
1 reviews

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Nicola Burns - upload your photo Nicola Burns
5 reviews

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Nikki Burns - upload your photo Nikki Burns
2 reviews

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Chris  - upload your photo Chris
3 reviews

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matthew cheeseman - upload your photo matthew cheeseman
1 reviews

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Neil  - upload your photo Neil
1 reviews

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