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Ward & Partners

8/9 Cannon Street Dover
Kent
CT16 1BY

01304 214876

Nov 29,2013
Minithumbup
By:
Nov 29,2013
1 people found
this helpful
Wards & Partners have been fantastic throughout the whole purchase of the property, Jodie has kept me updated through every step and ensured that if anything needed to be chased I was made aware....
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Was this helpful? Yes
Nov 21,2013
Minithumbup
By:
Nov 21,2013
2 people found
this helpful
Having previously sold a house with the Dover branch, and having had such an exceptional, professional and friendly service, I have without a second thought just placed my house on the market again with them. All of the staff are courteous and helpful, especially the manager who has gone out of his way to fit in an appointment for paperwork, and has given me good advice, which has saved me time and money. I would certainly recommend them, and have done so in the past....
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Was this helpful? Yes
By: jason
Nov 26, 2013
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Thank you very much for this feedback - putting your business back with us is the best compliment we can recieve and really appreciate it. Kind regards, Jason Bunning,Group Partner....
Nov 14,2013
Minithumbdown
By:
Nov 14,2013
1 people found
this helpful
The manager of this branch is a rude and obnoxious man. His conduct put me off selling my property through them - I had to withdraw it from the market and put it on with another agent. At all times they were pushy salespeople who cared less about me and more about their statistics. When I had a complaint, the manager basically brushed me to one side and didnt listen to what I have to say....
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Was this helpful? Yes
By: jason
Nov 26, 2013
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Dear Hugo123, I was distressed to read your comments regarding your dealings with this office, which as you can see from other postings here recieves generally very positive feedback. I would very much like to look into the issues you had and would appreciate it if you could contact me at jason.bunning@wardandpartners.co.uk Many thanks, Jason Bunning, Group Partner.....
Oct 24,2013
Minithumbup
By:
Oct 24,2013
0 people found
this helpful
After my property had been on the market for over 6 months with another agent, with hardly any interest, I was beginning to lose hope that I would ever sell my flat. I had initially enquired about selling my flat with Ward and Partners but decided to try another agent-big mistake! I was contacted by Ward and Partners to find out how I was getting on with selling my property. I decided to switch to them and they were brilliant at providing fantastic marketing for my property which soon generated...
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Was this helpful? Yes
By: jason
Nov 04, 2013
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Hi Miss H, Thanks for taking the time to give some really positive feedback. Shane and his team seem to work around the clock to help our customers achieve their dreams and prove that not ALL agents are the same. Thanks again, Jason Bunning,Group Partner.....
Oct 22,2013
Minithumbup
By:
Oct 22,2013
0 people found
this helpful
Excellent service from the very start from all staff at the branch until and including completion. Always polite and courteous,friendly and competent. If any of them did not know the answer immediately they researched and got back to me in a very short space of time. Thank you to all...
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Was this helpful? Yes
Oct 01,2013
Minithumbup
By:
Oct 01,2013
0 people found
this helpful
Just want to say thank you very much for your patience, tact and professionalism . It was a little bit stressful for me to buy my first home in the UK. You were very helpful and pleasant. Highly recommend you for all buyers! Thank you again!...
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Was this helpful? Yes
Sep 25,2013
Minithumbup
By:
Sep 25,2013
0 people found
this helpful
We purchased a property about two years ago. Kris managed the sale from start to finish. We were kept up to date throughout the sale, everything went very well and very quickly. Kris couldn\'t do enough to help us and we couldn\'t have asked for any better service. More recently we have been looking for another property. Kris, again, has been doing all he can to find us something suitable. We really feel he has our best interests at heart, calling us as soon as new properties in our price range...
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By: Jason Bunning
Sep 26, 2013
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Dear Cheryl and Joe, Thanks so much for these lovely comments. The team at Dover are passionate about helping our customers and I am glad you have appreciated all their efforts. Buying a new home should be an exciting experience and I am glad we could be of service. Thanks again, Jason Bunning, Group Partner.....
Jun 15,2013
Minithumbup
By:
Jun 15,2013
2 people found
this helpful
They helped us with our first time buy. Sending us new properties that were on the market and e-mailing us with all the information we needed to find the right property. Also ringing us to see how we were getting on with our search and keeping us up to date on any open house days or any properties we may be interested in. We would use them again if and when we come to move in the future and thank you to Matthew and Chelsea for all their help. Very much appreciated....
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By: Jason
Jul 23, 2013
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Thanks for those lovely comments - I'm glad we were able to help. Jason Bunning, Group Partner....
May 24,2013
Minithumbup
By:
May 24,2013
2 people found
this helpful
We had property details sent to us from various branches throughout south east area of kent. We finally found a property in Margate from the local branch there. While we were looking, Chelsea did her utmost to find us a property, and although she did not come up with the one we purchased, I/we would recommend her to help anybody looking in the Dover area, she certainly does her best to find you something. Thanks Chelsea for your help....
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By: Jason
Jul 23, 2013
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Thank you for your kind comments. I'm glad Chelsea was able to help. Jason Bunning, Group Partner....
Apr 29,2013
Minithumbup
By:
Apr 29,2013
2 people found
this helpful
After hearing alot of \'rumours\' and \'she said/he said\'s\' about this agent I was very warmly surprised when we recently booked several viewings through this agent, from our first point of contact with Kris and subsequent communication with Peter and Oliver we have certainly been very impressed. Even as far as having a very uniformed telephone manner, where we are able to know who answers the phone as they always give their name without prompting. I do believe this agent has been honest with ...
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Was this helpful? Yes
By: Jason
Jul 23, 2013
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Thank you for your feedback. The team at Dover work really hard to help our customers and it's really nice to read your positive comments. Regards, Jason Bunning, Group Partner....
Apr 10,2013
Minithumbup
By:
Apr 10,2013
1 people found
this helpful
I found the company to be professional, but friendly in their approach. Not too pushy at point of sale, but convincing by virtue of their comprehensive explanation of how they operate in what is clearly a challenging market place. Being a former Estate Agent, I am not one to be easily led by sales patter and false promises. Nonetheless W&P delivered what they promised in a straight forward and timely fashion. Their details were of the highest standard and the editorial creative, all gear...
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Nov 15,2012
Minithumbup
By:
Nov 15,2012
10 people found
this helpful
I dont usualy write reviews but must say from start to finish Ward&Partners really were very good. From when Peter valued my house and dealing with Kris etc in the office and best of all Jody on the phone it made selling my house stess free and easy. Friendly, profesional and helpful at all times....
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Was this helpful? Yes
By: Jason
Apr 04, 2013
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Thank you for these great comments, we look forward to helping you again soon. Jason Bunning, Group Partner....
Oct 31,2012
Minithumbdown
By:
Oct 31,2012
4 people found
this helpful
Bad agent, came to value, did not offer price until afterwards in a letter, during the viewing and i quote he, Peter, told us that W&P had another 85 properties similar to ours on the market and that ours would be number 1, which we questioned, as obviously he tells this to all of his victims! During the viewing we enquired about a house in another road in Whitfield, which we know had been on the market since february with Wards, this was August now, although Peter informed us that it ha...
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What agent could do to change your mind?
Been honest and helpful and not been racist in front/to the customers!
Was this helpful? Yes
By: jason
Feb 15, 2013
View all comments (2)
I am sorry to hear these comments. As Group Partner responsible for this area I would ask you to contact me at: jason.bunning@wardandpartners.co.uk with contact details in order for me to investigate this matter in detail. Many thanks.....
Oct 12,2012
Minithumbup
By:
Oct 12,2012
20 people found
this helpful
This is the second time that we have used Wards & Partners to sell are house,We find ALL of the staff at the Dover branch excellent, always helpful and understanding and happy to see you!!! They keep us updated all the time via phone or email. I hope that this gets through to the staff at Dover as I think it\'s important to let them know that they do a great job. We would also like to thank the Branch Manager Shane Pevy for his excellent wording and arranging the photo shots for the online...
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Was this helpful? Yes
Oct 10,2012
Minithumbup
By:
Oct 10,2012
24 people found
this helpful
We lost a little faith in estate agents in general. However when shane first visited he reassured us that his team would do their best for us.Straight away we had viewings and our faith in estate agents were restored. All the Dover team, Shane, Chelsea, Peter, Chris and Frances were very helpfull. We would definately reccommend ward and partners....
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Sep 30,2012
Minithumbdown
By:
Sep 30,2012
26 people found
this helpful
This agent kept artifically increasing offers on a house that had no other offers because they knew I liked it, wouldnt even acept the published price!. In the end I viewed another property with them, and they suddenly accepted the offer on the first just before the viewing. The estate agent failed to attend the viewing leaving the vendor to show us around. I viewed the second home and liked it more. The vendor negotiated a price there and then. When telephoning Ward the next day and spea...
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What agent could do to change your mind?
This agent kept artifically increasing offers on a house that had no other offers because they knew I liked it, wouldnt even acept the published price!. In the end I viewed another property with them, and they suddenly accepted the offer on the first just before the viewing. The estate agent failed to attend the viewing leaving the vendor to show us around. I viewed the second home and liked it more. The vendor negotiated a price there and then. When telephoning Ward the next day and speaking to , they then gave us a stern and blunt rude lecture on how they should control the process of negotiations and then phoned the vendor to give them a stroppy response (as the vendors then told us later). After this, they wanted to try and force me to use their solicitors and mortage broker. I knew the mortage broker had no chance of offering a mortgage as good as my own arrangement. They then wanted to leave the property listed on the internet and in their office DESPITE the vendor even telling them to remove. It was only when I threatened no sale, that it got tagged in rightmove as SOLD STC. There was never any question the vendor would not credit them with the sale and subsequent commission. Got spoken to very arrogantly and unprofessionally, and complained to branch manager Shane (who was polite). Had nothing to do with them after that. They left the property on their web site up to 2 weeks after completion despite emailing them and having to go into branch to sort it out. Not impressed, as they wanted to be the fat controllers in everything. In the end collected keys from the vendor on completion day. To be fair, Ben Turner in the Dover office was polite as was Peter. Peter was probably the best helpful person, although newer staff like Chelsea were very polite and helpful. This review is my personal experience and is in no way suggesting that everyone\'s experience would be like this. A number of factors like work load, personal circumstances, mood can affect an agents response to customers. I would stress that this shouldn\'t affect and be visible to customers though and can assure all people reading that my own conduct was professional at all times when dealing with the agent and did not aggravate the situation.
Was this helpful? Yes
By: Ward & Partners
Oct 05, 2012
View all comments (1)
Firstly thank you for your comments. After investigating this matter I can confirm the following. With regard to your first point where you feel the branch was artificially increasing offers, having looked at the file I can confirm that at this time there were 2 other clients offering on the property. At no stage have we documented a Ò€œfull asking priceÒ€ offer on this property. With a price range of £325,000 - £375,000 both offers officially made were well short of the selle....
Sep 25,2012
Minithumbup
By:
Sep 25,2012
22 people found
this helpful
We had looked at many houses using different companies and agents and following our first viewing with Ben - he listened to what we wanted and quickly made arrangements to view a cetrain property that had just come to their attention..within 15 minutes we met him at the property and we knew we wanted this to be our very first home. I collected the keys from Ben yesterday and would definately point friends in his direction - he knows his stuff, is very friendly and genuinley likable.....being a ...
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Was this helpful? Yes
Sep 13,2012
Minithumbup
By:
Sep 13,2012
27 people found
this helpful
The service that we received selling our property was excellent from the initial contact through to completion of the sale. The staff were friendly and willing to the extra mile to help. If there was any negative point it was with the solicitors that Wards recommended. We may have been unlucky with the solicitor that was assigned to our sale who was very poor communicating and had to badgered to get things done. Ward\'s Sales Progressor did a great job helping to get the solicitor moving...
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Was this helpful? Yes
Aug 27,2012
Minithumbup
By:
Aug 27,2012
3 people found
this helpful
Kris has dealt with me through the purchase of a property - 9 Albert road and the sale of my existing property Oswald Road Dover. I have found him to give excellent service, keeping in touch with me regularly with the update of my sale, which was found extremely quickly, by Kris keeping in touch with potential buyers. He has shown me around various properties always showing relevant properties rather than wasting my time. He is always on time(which other agents have not been), and returns my c...
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Was this helpful? Yes
Aug 03,2012
Minithumbup
By:
Aug 03,2012
16 people found
this helpful
Very polite, friendly and helpful from start to finish. We were outbid on the property and thought we had lost it but, when the sale fell through, Ben phoned straight away to ask if we were still interested. We would have no hesitation in recommending this branch....
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Was this helpful? Yes
Jul 19,2012
Minithumbdown
By:
Jul 19,2012
1 people found
this helpful
hi, We have recently started looking for buy to let properties and contacted this agency through a website to view a property in Dover. The agent showed a complete lack on enthusiasm, Did not provide any information about the property and considering we are cash buyers was very negative. He also mentioned an open day of properties that would have met our criteria but never came back with any more details and we missed the event. This agency does not do any follow up or show any interest in po...
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What agent could do to change your mind?
start doing their jobs!!!
Was this helpful? Yes
By: JB/WardandPartners
Aug 07, 2012
View all comments (1)
I am sorry to hear these comments. As Group Partner responsible for this area I would ask you to contact me at: jason.bunning@wardandpartners.co.uk with contact details in order for me to investigate this matter in detail. Many thanks.....
Jul 21,2011
Minithumbdown
By:
Jul 21,2011
6 people found
this helpful
The worst ever agency, a so called Paul is very rude , ignorant, no manner. Try to buy few properties as to invest , never called back, asked and silly and rude question. Very soon he will be jobless as the market is getting cold and Ward & Partners service is awful. Avoid if you want to sell as they never be bother to show the properties to start. Time wasters!...
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Was this helpful? Yes
By: JB/WardandPartners
Aug 07, 2012
View all comments (1)
I am sorry to hear these comments. as Group Partner responsible for this area I would ask you to contact me at: jason.bunning@wardandpartners.co.uk with contact deatails in order for me to investigate this matter in detail. Many thanks.....
Jul 21,2011
Minithumbdown
By:
Jul 21,2011
5 people found
this helpful
totally uninterested, asked to view 2 properties, no return phone call, an email arrived asking me what i wanted again. avoid using them...
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Was this helpful? Yes
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Ben Turner - upload your photo Ben Turner
3 reviews

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Michele Tedman - upload your photo Michele Tedman
4 reviews

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kris whiteoak - upload your photo kris whiteoak
4 reviews

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Peter Allum - upload your photo Peter Allum
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Matthew Adam - upload your photo Matthew Adam
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