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Ward & Partners

1 Middle Row High Street Ashford
Kent
TN24 8SQ

01233 639531

May 14,2014
Minithumbup
By:
May 14,2014
0 people found
this helpful
I couldn\'t fault either agent. Communication was excellent I always knew what was happening. They we\'re both Always so polite and friendly. Amazing service...
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Was this helpful? Yes
Dec 09,2013
Minithumbup
By:
Dec 09,2013
1 people found
this helpful
This is the first time I have had dealings with Ward and Partners and I was very impressed with Mattew Pattenden\'s professionalism. He had someone in mind who he knew would be interested in the property and he was right, so within a day my property had been rented out. This minimised the disruption to the tennants who had not moved out. He has provided information I have needed immediately and is proactive in finding out whether I have any problems. A real pleasure dealing with him and the team...
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By: Ward and Partners
Dec 09, 2013
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Dear David, Thank you for your review. Me and the team are trying (and hopefully achieving) to deliver a service to our customers that is second to none and that cannot be matched by any other letting agent. Thank you once again and thank you for your custom. Kind Regards Matthew Pattenden MARLA - Lettings Manager....
Nov 29,2013
Minithumbup
By:
Nov 29,2013
2 people found
this helpful
We registered with all agents in Ashford when we were looking for a property. Wards were only one of two agents in the town which kept in constant contact through phone, text and email. Katherine was always professional and courteous. Always making you feel like you were the first person she had spoken to that day. Highly recommended agents....
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Nov 11,2013
Minithumbup
By:
Nov 11,2013
3 people found
this helpful
All of the staff at Ward & Partners were very helpful, professional and of great assistance with the purchase of our new home and as i am a property developer know how difficult some agents can be but i truly endorse my comments and dealings with the Ashford team....
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Nov 10,2013
Minithumbup
By:
Nov 10,2013
3 people found
this helpful
Matthew has been a fantastic help with the management of our rented property. Having never rented a property before I have had lots of questions and concerns, and Matthew has taken the time to speak to me over the phone or come out to the house to speak to me in person. Alex has also been a great help especially with our insurance. I would recommend them as an agent....
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Was this helpful? Yes
By: Ward and Partners
Nov 11, 2013
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Dear Jess, Thank you for talking the time to place a review. I'm delighted to read your comments regarding myself and my team. Thank you for your custom and If we can be of any help feel free to contact me. Kind Regards Matthew Pattenden MARLA - Lettings Manager....
Nov 07,2013
Minithumbup
By:
Nov 07,2013
3 people found
this helpful
I recently visited Wards in Ashford Kent as I am currently renting and myself, partner and baby wwere hoping to buy our own property. I mainly dealt with Julia who was beyond helpful but every other member of staff I dealt with was also excellent. The entire branch is professional yet approachable and my experience was unlike any other ive had with an estate agents. When arranging viewings for me they always confirmed with email and text which I liked and if a viewing was cancelled I was always...
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By: Adam
Nov 12, 2013
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Thank you for your kind feedback Alex. We are working very hard to put clear water between us and our competitors and I hope I can help you in the future when the time is right. Any personal recommendations are much appreciated.....
Nov 05,2013
Minithumbup
By:
Nov 05,2013
3 people found
this helpful
Everyone I dealt with were clear, efficient, polite and understood exactly the kind of tenant I was looking for. It took all the stress out of finding the \'right tenant\' and all in all was a job well done. I would definitely use them again in the future....
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By: Ward and Partners
Nov 06, 2013
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Hello Rowena, Thank you for your review. I wish you all the best with your new tenant, and if there is anything we can do please feel free to contact us. Kind Regards Matthew Pattenden MARLA Lettings Manager....
Oct 29,2013
Minithumbup
By:
Oct 29,2013
2 people found
this helpful
Alex went out of his way to help. Even got himself or Matt to show me the property on their day off. They were very helpful and I would recommend them completely...
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By: Ward and Partners
Nov 06, 2013
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Dear Michelle, Thank you for your review and custom. If me or Alex can assist in the future, please feel free to contact us. Thank you again and Kind Regards Matthew Pattenden MARLA - Lettings Manager....
Oct 29,2013
Minithumbup
By:
Oct 29,2013
2 people found
this helpful
I have had a really good experience with Ward. Alex in particular goes above and beyond the call of duty! He responds to any concerns very promptly and always sorts them out. Alex is both highly professional and very friendly. Thanks!...
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By: Ward and Partners
Nov 06, 2013
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Dear Sharon P, Thank you for your review. I'm delighted to hear such comments regarding Alex. Thank you for your continued custom. Kind Regards Matthew Pattenden MARLA - Lettings Manager....
Oct 27,2013
Minithumbup
By:
Oct 27,2013
2 people found
this helpful
This was the first time I used Ward & Partners to rent out my flat and I have to say I was very impressed. From the first phone call to enquire about the letting services they offer to the day my tenant moved in the team at the Ashford branch were very helpful and friendly. As I didnt live local to Ashford, I had to do all the letting via email and phone but that wasnt a problem at all with the staff at the branch. I mainly dealt with Alex who was very friendly, helpful and professional thro...
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Was this helpful? Yes
Oct 25,2013
Minithumbup
By:
Oct 25,2013
2 people found
this helpful
My wife and I have found the service from Wards to be excellent. In particular Alex has always been attentive and helpful. He certainly does get things done and I now just go to him with any problems. There is no doubt in my mind that Wards are the best letting agents in the county. Which is more than I can say about another agent we use in Folkestone who FELL by the wayside on every count....
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Oct 23,2013
Minithumbup
By:
Oct 23,2013
2 people found
this helpful
Alex was very helpful in finding my property. He showed me round at short notice and detailed all the works which were due to take place in the flat. Then he gave me time to think about it before a follow up call. There was no hard sell and he helped me get all the i\'s dotted and the t\'s crossed before I moved in. Great service by Alex and Ward & Partners....
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Oct 22,2013
Minithumbup
By:
Oct 22,2013
2 people found
this helpful
Alex was very professional,efficient and friendly. I was very impressed with his attitude and go helpful he was. He answered all our questions and helped us whenever he could. He was extremely reliable and was always on the ball. Many thanks to Alex who made our move along less stressful and ensured any problems were sorted immediately...
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Oct 22,2013
Minithumbup
By:
Oct 22,2013
3 people found
this helpful
Firstly I bought my property through Ward & Partners a couple of years ago for the purposes of renting it out. They were so helpful. They found me a tenant immediately. I have never had any problems with them. Any issues the tenants have had have been resolved. I would highly recommend Ward & Partners. Matthew is very friendly as is Ailsa Mercer who has been assisting me recently. She always who gets back to me straight away....
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Oct 22,2013
Minithumbup
By:
Oct 22,2013
2 people found
this helpful
The boys where so helpfully in helping us find a new family home.they where open to help with any questions we had and went that extra mile to help us.they where friendly and welcoming but still very professional.will definitely use ward and partners Ashford lettings again 5 gold stars...
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Oct 22,2013
Minithumbup
By:
Oct 22,2013
2 people found
this helpful
From the moment I saw the property to the minute I moved in the staff at Ward & Partners were excellent, particularly Alex. Alex showed me round the property took time to answer all the questions I threw at him. Alex & Matt helped me through the checking /vetting proccess and kept me informed all the way through the steps. I could not believe that in less than 4 weeks everything was completed. On the morning we moved in, I went into Ward & partners and signed the contract and it...
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Was this helpful? Yes
Oct 18,2013
Minithumbup
By:
Oct 18,2013
4 people found
this helpful
Hi. I would like to say how over the moon I am with the professionalism and friendliness of your staff. Especially the aforementioned. Mathew was very professional and got my tenancy in place with ease. This is my first time renting a property but no issue I had or help I required was ever a problem. Then there is the lovely Carly who works in your maintenance and aftercare department. She took over from Matthew to oversee my moving in and any problems I had afterwards. Carly is one of the m...
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Was this helpful? Yes
By: Ward and Partners
Oct 18, 2013
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Hello Kerrie, Thank you for your review. I'm glad you're are pleased with the team. I have pleased with on to our line managers. Thank you again for your custom. Kind Regards Matthew Pattenden MARLA Lettings Manager....
Oct 02,2013
Minithumbup
By:
Oct 02,2013
2 people found
this helpful
Thank goodness for Julia \' although she acted completely for the seller as expected\' she understood and helped me all the way through the buying process\' and not once did she make me feel like I was being a pain ( I know I can be! :) ) I would defiantly recommend Julia to friends and family. So a huge thanks to Julia....
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Sep 27,2013
Minithumbup
By:
Sep 27,2013
3 people found
this helpful
We\'d been in the market for a few weks with no success - all apartments seemingly missing that little touch or detail. Alex initially showed us one apartment, then immediately gained short-notice access to a second one in the same night and then, having had the time to relate to our needs, contacted us the next day and offered an apartment which was in all respects what we had been searching for in vain. Couldn\'t fault the service and for me Alex (and Matt) goes that extra yard to deliver a to...
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By: Ward and Partners
Sep 28, 2013
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Hello Stuart & Magda, Thank you for your review. It is always pleasing to hear when one of the team exceed a customers expectations. We hope you enjoy your new home. Kind Regards Matthew Pattenden MARLA Lettings Manager....
Sep 20,2013
Minithumbup
By:
Sep 20,2013
4 people found
this helpful
Professional marketing and decent photos made a big difference compared to other agents. Whereas some agents merely describe the property and then add terrible photos, Wards marketing material explained why you might actually want to buy the property. Using a proper photographer also made all the difference to the photos. Interactions with Wards were professional and courteous and we appreciated their flexible approach to conducting viewings when we weren\'t available. All in all ver...
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Was this helpful? Yes
By: GT
Sep 20, 2013
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Mark. Thank you for taking the time to comment on the service you received from our Ashford office. It is always extremely pleasing to hear great feedback from clients, particularly with reference to our professional and courteous approach. I sincerely hope we can be of service to you in the future. Kind regards Garen Taylor, Group Partner....
Sep 13,2013
Minithumbup
By:
Sep 13,2013
5 people found
this helpful
As Estate Agents go these are the best I have used in the last 25 years. They do what they say they are going to do. They are totally professional. They don\'t get the times of viewings wrong, they send people to your home who really do want to buy it. They market your property well. The staff at Ashford listen to what you have to say and are always polite and helpful. They sold both mine and my mother\'s property in a matter of weeks, why, because they know what they are doing. I would rec...
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Was this helpful? Yes
By: GT
Sep 20, 2013
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Emma. Thank you very much for your comments about the service you received from the Ashford office. I am pleased we delivered what was promised and will be passing on your kind words to the team. Kind regards. Garen Taylor, Group Partner....
Sep 13,2013
Minithumbup
By:
Sep 13,2013
4 people found
this helpful
We decided to use Ward and Partners because their market estimation of our property seemed to reflect an honest and accurate price that would attract prospective buyers. The marketing strategy used a number of well known websites such as Right Move and Zoopla to maximise access to buyers and we had a good number of viewings. We had consistent, ongoing communication, and particularly would like to thank Ingrid, our Sales Progressor, for her patience in liaising with the other parties in the chain...
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Was this helpful? Yes
By: GT
Sep 20, 2013
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Julieanne. Thank you for your kind words about the service received from our Ashford office. I will certainly pass your comments on to the team and Ingrid who, i'm sure, will be very pleased. Good luck in your new home. Kind regards Garen Taylor, Group Partner....
Sep 04,2013
Minithumbdown
By:
Sep 04,2013
1 people found
this helpful
Our overall experience with Wards is best described as satisfactory. Although the staff are very friendly getting hold of anyone to update us or answer our questions was problematic. On a few occasions we left a message for the office manager to call us but when we chased and finally spoke to her she said that the message was never passed to her. Telephone calls were not returned and we had to constantly chase for updates which after a few weeks began to get very frustrating. The impression we g...
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What agent could do to change your mind?
returned our calls or at least passed the message on to the intended party
Was this helpful? Yes
By: GT
Sep 20, 2013
View all comments (1)
Mr and Mrs Field I am sorry to hear of the issues you had when dealing with our Ashford office. The team will be disappointed that the service levels did not meet your expectations. If you would like to provide more detail to me my email address is garen.taylor@wardandpartners.co.uk. I wish the best of luck with your move. Kind regards Garen Taylor, Group Partner....
Aug 28,2013
Minithumbup
By:
Aug 28,2013
3 people found
this helpful
Was very wary of estate agents as I have had several previous agents promising the world, but not delivering. I chose Wards as a last resort. I wish I had gone with them in the first place, as they were honest about the pricing of the property, and I liked the fact that you could have an account and log in to see the updated progress that they were delivering. I have several viewings in the first 2 weeks, something that no other agent had been able to do for me. The process from putting the ...
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Was this helpful? Yes
By: GT
Sep 06, 2013
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Debbie. Thank you for your comments regarding the excellent service you received from our Ashford office. It is always pleasing to recieve acknowledgement for a job well done. I will certainly be passing on your thoughts to the the team and hope that we can do business with you again in the future. Kind regards. Garen Taylor, Group Partner....
Aug 14,2013
Minithumbdown
By:
Aug 14,2013
0 people found
this helpful
managed letting service is appaulling.no notification of late payment.retention of rent to keep in Arun estates accounts for days after as they wont do instant transfer and wont bacs till it suits them.advice to landlords- gofor intro fee only as there is no back office support to pay landlords their rent ehen it is received by the company.access your daily interest cost of a mortgage of a buy to let and bill them.they are earning interest ehile you pay for it.cannot fault the frontline staff i...
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What agent could do to change your mind?
back office support and operation
Was this helpful? Yes
By: Ward and Partners
Aug 19, 2013
View all comments (1)
Mr Brunning, thank you for your post regarding our accounting procedures. It is always disappointing to receive negative feedback, especially so after we had advised you that the delays you have experienced in receiving the rent related to the late payment of the rent by your tenant, it would also be fair to say that your comments are inaccurate, unfounded and unhelpful and that all payments have been made within our contractually agreed timeframes. With that said I am sorry you felt it necess....
Aug 14,2013
Minithumbup
By:
Aug 14,2013
3 people found
this helpful
Matthew made my first time as a landlord so easy and stress free. He did a brilliant write up of my property on the website. And found me a tenant with in 2 days of viewings. He has been more than helpful with his advise and handling the tenant. I will definitely be recommeding Ward & Partners to my friends and family....
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Was this helpful? Yes
By: Ward and Partners
Aug 16, 2013
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Hello Alicia, Thank you for the review and custom. If we can be of any further help please feel free to contact us. Thank you again. Matthew Pattenden MARLA Lettings Manager....
Aug 06,2013
Minithumbup
By:
Aug 06,2013
5 people found
this helpful
Both Matthew and Alex were helpful in advice as to the presentation of properties for prospective tenants and the likely rent achievable. They kept us up to date with any viewings and whether they would be suitable tenants. They always answer phone messages and are easy to work with....
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Was this helpful? Yes
By: Ward and Partners
Aug 06, 2013
View all comments (1)
Dear Michael Barclay, Thank you for your review. I'm glad you're are pleased with myself and Alex. Thank you for your custom. Kind Regards Matthew Pattenden MARLA Lettings Manager....
Jul 29,2013
Minithumbup
By:
Jul 29,2013
5 people found
this helpful
Alex was very polite and helpful. He listened to everything we said we wanted in a tenant and as a result, our property was rented very quickly at the right price and we are very happy with our new tenants. We would definitely use him again. Thank you!...
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Was this helpful? Yes
By: Ward and Partners
Jul 31, 2013
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Hi Lucy, I would like to take this time in thanking you for posting your comments on the all agents website regarding one of my staff, Alex Smith. I wish you all the best with your tenant and I thank you for your custom. Kind regards Matthew Pattenden MARLA Lettings Manager....
Jul 29,2013
Minithumbup
By:
Jul 29,2013
5 people found
this helpful
We contacted Ward and Partners not knowing what direction we should go in, either sell or rent. We had had on going tenants for the last 7 years. Ward and Partners came to see the house which was in very bad repair. They gave us the options available which were either try going to tender or sell, we choose to go to tender. As the house was so bad it didn\'t sell. Ward and partners tried there very hardest to do the best for us, We then decided to do the repairs and make good everything, we...
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Was this helpful? Yes
By: Ward and Partners
Jul 31, 2013
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Dear Mr and Mrs Crudington, thank you for your review and your custom. If we can be of any further assistance please feel free to contact us. Thank you again and Kind Regards Matthew Pattenden MARLA Lettings Manager....
Jul 17,2013
Minithumbup
By:
Jul 17,2013
4 people found
this helpful
I have been very impressed with the service I have received from Ward & Partners, and both Matthew and Alex have been extremely helpful in guiding me through this new venture. They have been professional, polite and friendly at all times answering any queries promptly, and keeping me informed every step of the way. Thank you....
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Was this helpful? Yes
By: Ward and Partners
Jul 20, 2013
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Dear Mrs B, Thank you for your review and custom. Me and Alex will always be on hand to guide you along the way. Kind Regards Matthew Pattenden MARLA Lettings Manager....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 1 11 0 5 0 4 1 1 1
Michele Tedman - upload your photo Michele Tedman
4 reviews

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Ailsa Mercer - upload your photo Ailsa Mercer
1 reviews

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Alexander Smith - no image available Alexander Smith
Senior Lettings Consultant
14 reviews

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Matthew Pattenden - no image available Matthew Pattenden
Lettings Manager
17 reviews

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Tim Mockford - upload your photo Tim Mockford
1 reviews

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Paul Sharp - upload your photo Paul Sharp
1 reviews

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katherine vidler - upload your photo katherine vidler
3 reviews

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jessica mehdi - upload your photo jessica mehdi
1 reviews

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Alex   - no image available Alex
Senior Lettings Consultant
11 reviews

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Chris  - upload your photo Chris
3 reviews

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Julia  - upload your photo Julia
1 reviews

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Carly Curl - upload your photo Carly Curl
1 reviews

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Nick Daynes - upload your photo Nick Daynes
1 reviews

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Adam  - upload your photo Adam
1 reviews

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Leah Williams - upload your photo Leah Williams
2 reviews

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