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Walmsley Estate Agency

9-11 Bridge Street Caversham, Reading
Berkshire
RG4 8AA

0118 947 0511

Mar 27,2014
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Mar 27,2014
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I wanted to thank the entire Walmsley for the management of the property. Because the house we rented requires frequent repairs we reported the issues to them and didn\'t have to be repeated - Just call once and briefly get call back from professional repairs - was sorted out every time. Inspection visits in a relaxed atmosphere, and if you have any problems with the house it was all fixed in a few days. Soon we need to move out but even then we have been offered assistance to find a ne...
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Dec 09,2013
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Dec 09,2013
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I am incredibly unhappy with Walmsley. We were sharing a house with a mentally unstable man who started agressively shouting at 2 am. Our guess is that he was autistic. Walmsley ignored the problem and waited for us to forget about it. I had to call the police because I feared for my life. Walmsley thought it was enough to ask the guy ( a week later) what happened and since he said it would never happen again they assumed we were happy. We kept pushing for something to be done (him being moved o...
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If they had been clear that I would be staying outside of the campus (about 30 min walk from my workplace -they assured me it would be a 5 min walk) or if they had been transparent about the time I had to leave the property and not ignored me I wouldn\'t be so pissed. I had to pay extra not to sleep on the street or in the airport...after I had been very clear about my flight date and done everything with half a year in advance....that doesn\'t seem normal in an agency that \"works harder for you\".
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May 13,2013
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May 13,2013
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A week had lapsed after signing the contract and only two days before the move, Walmsley changed their mind about the agreement saying that the potential tenant, who had just come out of hospital, was not a suitable source of rental income. They could have decided this on the day that they met her when they saw she was in crutches, and she had in fact told them about her operation, but instead they accused her of being evasive about the nature of her working status. Even though her children, ear...
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What agent could do to change your mind?
Walmsley could have taken the time to discuss the issue further; we offered a 6-month upfront rental payment which was not communicated to the land-lord. For surety it is stipulated that the tenant should earn 2.5 times the amount of rent per annum, the tenant was fully covered by her own salary and on top of this her children would also sign as guarantor. Walmsley staff could process a little faster so that their tenants could know in advance whether they will be moving or not.
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By: Walmsley
May 14, 2013
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We would like to confirm that the above has now been satisfied and copy in below the response from the complainant. Also, we would like to correct a few points mentioned; 1. The flat was not available for 'weeks' as the client in question had not completed the refurbishment until a couple of days before the agreed move in date. 2. We could not agree to go ahead with the tenancy with a guarantor as the applicants put forward to us did not prove to be sufficient. 3. No Tenancy Agreement was sig....
Apr 29,2013
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Apr 29,2013
1 people found
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This company has low morals and acts unprofessionally. We were treated badly by one agent in their office and he was quite disrespectful and condescending implying we had insufficient funds and that we should buy a new house when we specifically said we were looking for a period property.They do not listen. The company actively encourage people to bid against each other in an unethical manner. Their properties are also vastly overpriced. They are also poor at communicating for example we placed ...
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By: walmsley
May 15, 2013
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We are sorry that you feel you have had a bad experience We strive to give all our customers the very best service and we have a good response from the hundreds of people we deal with on a yearly basis. If you would like to discuss your issues further please feel free to call us on 0118 9470511.....
Mar 21,2013
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Mar 21,2013
1 people found
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Unhelpful and uncooperative when problems occur, completely landlord rather tenant focused, try to charge for damage that they listed in inventory. Please, however great a property you may have seen that they have, however desperate you may be, avoid Wamsley, because you will regret using them....
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What agent could do to change your mind?
Been helpful and shown a pro-active attitude when we had problems, not tried to rip us off from our security deposit.
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By: Walmsley
May 09, 2013
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Hello, We feel it important to respond to your comments as were we disappointed to hear that your experience with us was unsatisfactory. As you know, our check out findings have been referred to the dispute service, this is a legal procedure and complies in line the tenancy deposit scheme. It is unfortunate that an agreement could not be made regarding this matter and we are currently awaiting the adjudicators final decision with the aim to satisfy both parties. Kindest regards Walmsl....
Nov 07,2012
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Nov 07,2012
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Really terrible, bad and non professional. Please don\'t use them for anything whether letting, buying etc etc otherwise you will keep moaning till the end of the contract.......
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Jun 21,2011
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Jun 21,2011
1 people found
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terrible service, bad communication, can\\\'t keep promiss, push all matters to our buyer side, end result big big solicitor bill to us. never use them again....
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Apr 05,2011
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Apr 05,2011
1 people found
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Do not trust Walmsley agents. They will not listen to your complaints or fix anything. The rent deposit scheme is a joke. Watch out for this company!...
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By: Walmsley
Oct 03, 2011
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At Walmsley Estate Agency we pride ourselves in treating Tenants and Landlords alike in a fair and considerate manner. We have never had, or will have, the intention of proposing unfounded deductions from Tenants' deposit.....
Feb 23,2011
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Feb 23,2011
1 people found
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Rude on first approach. Kept arranging viewing appointments then phoning to change both the time and the name of person who would attend to show the property. Not honest about why property was on market. Prepared to actively participate in gazumping. Need I say more? Totally unscrupulous. ...
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Feb 01,2008
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Feb 01,2008
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Unprofessional and unhelpful...
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Dec 08,2007
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Dec 08,2007
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Nice people - fast & flexible service...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
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Kim Scholes - upload your photo Kim Scholes
1 reviews

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Christina Louch - upload your photo Christina Louch
1 reviews

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Laura  - upload your photo Laura
1 reviews

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Awards won by Walmsley Estate Agency, Reading RG4 8AA

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