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    Stephanie Spruce
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    vicky
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    Ben Waites
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    Jacqui Goodall
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    Gillian Bateson
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    Steve Valuer?
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    Sarah Wilby
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Walker Singleton

Property House, Lister Lane Halifax
West Yorkshire
HX1 5AS

01422 430 043

Nov 26,2016
Minithumbup
By:
Nov 26,2016
0 people found
this helpful
Exceptional pleased with walker singleton and Gill Bateson, we had a nightmare with 2 sets buyers pulling out, but Gill took care of everything and kept the rest of the chain happy, chased solicitors and buyers every week, game updates even if it was just too say she's chased but the news was the same. Couldn't have asked for a better service....
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Comment on agent fees
Agents fees were good, I'm sure we could have found cheaper had we really tried but the amount of work and commitment we received was worth every penny.
Was this helpful? Yes
Oct 19,2016
Minithumbup
By:
Oct 19,2016
0 people found
this helpful
We decided to use Walker Singleton after an unsuccessful sale with an online agent. The two types of service received where worlds apart. Gill worked tirelessly for months on the sale of our property and the purchase of the one we now live in. Due to circumstances out of our hands there were issues with the chain. Gill kept us informed of what was happening throughout the process and chased other agents and solicitors to get things in order. I'm sure if it wasn't for Gill that we wouldn't be ...
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Comment on agent fees
Competitive in terms of money- excellent value for the work they put in. They work far harder than any other agent I have used.
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Feb 26,2016
Minithumbup
By:
Feb 26,2016
0 people found
this helpful
I cannot fault the service we received from Gill. She was incredibly efficient, attentive and professional throughout the selling process...
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Comment on agent fees
Reasonable for our area and price of house.
Was this helpful? Yes
Feb 22,2016
Minithumbup
By:
Feb 22,2016
0 people found
this helpful
I would like to thank Gill , for all her help ,she help me get a good price ,it would have been a lot more stessfull and harder with out her.Gill wept me upto date at all times. Thank you again and i look forward with working with Gill and the team again sometime....
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Comment on agent fees
The agents fees were more than acceptable for the effort put in . thank you
Was this helpful? Yes
Nov 17,2015
Minithumbdown
By:
Nov 17,2015
11 people found
this helpful
Sarah Wilby has to be one of the most obnoxious, unsympathetic advisors that I have ever had the displeasure to meet. She is rude, abrupt and has no customer service skills at all. She has made my life a living hell by getting personally involved in my tenancy. This is totally unprofessional and should not be permitted. Her role should be as a go between, between my landlord and I. She sent demanding and threatening letters a month and a bit prior to my tenancy being up for renewal and when ...
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What agent could do to change your mind?
not taken this personally and acted more professional. Also displayed some sympathy, empathy and overall good customer service skills.
Was this helpful? Yes
Oct 26,2015
Minithumbdown
By:
Oct 26,2015
7 people found
this helpful
This letting agent make no attempt to hide their intentions when it comes to retaining 100% of a tenant's deposit when they move out. From the word 'go' they were trying to charge me money for 'staging furniture' - quite literally moving two chairs 10ft from an airing cupboard. They also tried to retain deposit for a broken wardrobe hinge. This was broken when I moved in and it was documented on the inventory and photographic evidence was sent to support this. The cleaner's invoice was littere...
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What agent could do to change your mind?
Being that my entire deposit ended up as agents 'fees', they were extortionate.
Comment on agent fees
Being that my entire deposit ended up as agents 'fees', they were extortionate.
Was this helpful? Yes
Oct 22,2015
Minithumbup
By:
Oct 22,2015
0 people found
this helpful
During the two and a half years it took to sell our property we used quite a few estate agents in Halifax and Walker Singleton was by far the most professional of them all. Jacqui and Gill kept in regular contact with us throughout the whole process and even phoned when they had no news for us, just to let us know we hadn't been forgotten! We will definitely be using them again in the future and would highly recommend them to anyone looking to sell/buy a property....
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Oct 15,2015
Minithumbup
By:
Oct 15,2015
0 people found
this helpful
After we first contacted Walker Singleton, the next day one of their representatives called at our house. He explained exactly what the process of selling involved, how they would help and how much it would cost, which was very reassuring. Plans and brochures were created very quickly, and in a couple of days we were up and running. We were very pleased with the photography and the brochures which must have done the trick because we got a flurry of viewings almost immediately. We were most impre...
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Sep 23,2015
Minithumbup
By:
Sep 23,2015
0 people found
this helpful
Gill provided outstanding customer service, liaising with both my own and the sellers solicitors to ensure that all issues were resolved satisfactorily and speedily. This was far from a straightforward transaction with a number of challenges that, without the valuable input and assistance offered by Gill, could well have caused me to abort the purchase. It is clear Gill took ownership of things that would not normally be considered within her remit in order to ensure that the sale completed in g...
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Was this helpful? Yes
Sep 18,2015
Minithumbup
By:
Sep 18,2015
0 people found
this helpful
When we were ready to sell our house we arranged for 2 estate agents to do valuations for comparison. Both offered the same price but Steve at Walker Singleton was so helpful and did not do the hard sell we went ahead and used them. The advertisement they did was excellent and it was advertised when and where they said it would be and after viewings they always got feedback. Luckily our house went under offer within a month. Jacqui dealt with the purchaser and took us to completion with absolut...
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Sep 16,2015
Minithumbup
By:
Sep 16,2015
0 people found
this helpful
The agent were so helpful in dealing with issues and sorting out everything. I am sp happy when i requested to extend my stay they dealt with lanlord and sorted out for me...
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By: sarah wilby
Sep 17, 2015
View all comments (1)
Thank you for your comments, I aim to provide a good customer service for all my tenants and landlords. I hope to deal with you again in the future....
Jun 23,2015
Minithumbup
By:
Jun 23,2015
0 people found
this helpful
The property was valued, and in view of the insurance requirement for an unoccupied property, was then visited and physically inspected inside and outside on a weekly basis until sold. The agent arranged accompanied viewings by potential buyers, and also helped us to engage recommended local services for maintenance, gardening etc., since we were operating from a remote location and had no knowledge of local services....
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Was this helpful? Yes
Jun 10,2015
Minithumbup
By:
Jun 10,2015
0 people found
this helpful
Upon the decision to sell our property we engaged 3 independent local estate agents to value our home. From the moment the Walker Singleton valuer, Steve, arrived on the doorstep I became aware the company was interested in selling my property on our behalf. Steve was quick and efficient, unlike the other valuers he didn't try to sell me the Walker Singleton company, by giving me the full history and details of the UK company portfolio. Steve even advised if he noticed anything which needed atte...
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Comment on agent fees
Walker singleton proved to be the cheaper of the three valuers we engaged, and couldnt have provided a more reliable, efficient, value for money service.
Was this helpful? Yes
By: Steve Juhasz
Jun 16, 2015
View all comments (1)
Thanks for your lovely comments, to be fair the property was a credit to you and I'm happy that we achieved the best price available. We all work together as a team at Walker Singleton and try to always include you with us.....
Jun 10,2015
Minithumbup
By:
Jun 10,2015
0 people found
this helpful
Upon the decision to sell our property we engaged 3 independent local estate agents to value our home. From the moment the Walker Singleton valuer, Steve, arrived on the doorstep I became aware the company was interested in selling my property on our behalf. Steve was quick and efficient, unlike the other valuers he didn't try to sell me the Walker Singleton company, by giving me the full history and details of the UK company portfolio. Steve even advised if he noticed anything which needed atte...
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Comment on agent fees
Walker singleton proved to be the cheaper of the three valuers we engaged, and couldnt have provided a more reliable, efficient, value for money service.
Was this helpful? Yes
Jun 01,2015
Minithumbup
By:
Jun 01,2015
0 people found
this helpful
Ben took great photos of my property and made an accurate valuation of my property. Gillian was my direct contact once the house was on the market, her customer service was excellent, she kept in regular contact with me, keeping me updated, she was very helpful and was always there to answer any questions I had. The team at Walker Singletons are very efficient and very friendly and should I need to, I will definitely use them again in the future....
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Comment on agent fees
I felt the fees in relation to other local companies were very good.
Was this helpful? Yes
Jun 01,2015
Minithumbup
By:
Jun 01,2015
0 people found
this helpful
Gillian was an excellent employee for Walker Singleton. She was extremely efficient, professional and displayed excellent customer service skills throughout our sale. Both myself and my husband have commented on how friendly Gillian is and that she has the best interests of both parties as opposed to the Estate agents which we found some other companies are like. We found the process very easy and this is all because the communication with Gillian. Thank you so much Gillian purely because o...
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Was this helpful? Yes
Jan 06,2015
Minithumbdown
By:
Jan 06,2015
3 people found
this helpful
Seldom have I come across such an inferior customer service as the one received from this Estate Agent whose poor attitude I received from both their Associate level and member of staff level which I feel ought to be noted. Despite paying a high-end monthly rental, I had many maintenance issues with the property which had to be duly taken up with this agent. Many of my emails were ignored and only after my repeated persistence or by contacting one of the Associates, were they eventually respon...
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What agent could do to change your mind?
Notwithstanding improving response to clients\' problems and issues, simple basic courtesy and pleasant attitude would go a long way in improving the service of this firm.
Comment on agent fees
I believe that these letting agents (as with so many other agents), unscrupulously take advantage of tenants by the excessive costs of their fees for credit checking.
Was this helpful? Yes
Mar 15,2012
Minithumbdown
By:
Mar 15,2012
8 people found
this helpful
It took my daughter 7 weeks to get everything place in order to rent a property from Walker Singleton. Initially they lost her application fee. Then they ignored her numerous calls trying to find out what was happening. The receptionist repeatedly agreed to return calls but didn't and then was rude when my daughter had to ring several times to get a response. Finally, they sent a contract out with an additional £236 added to the invoice as Walker Singleton charge for any part months in ad...
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What agent could do to change your mind?
Respond to calls. Process applications at a reasonable speed. Be honest at the start about fees and costs.
Was this helpful? Yes
By: Pete32
Sep 11, 2013
View all comments (1)
I seem to be having a similar experience as Helen. Staff are very slack and yes they lost my application fee too! but miraculously they found it this morning! I still have not got as far as signing the contract yet, its just dragging on.........
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £37,500
  • Max: £310,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 1 3 12 0 1 0 0 1
Stephanie Spruce - upload your photo Stephanie Spruce
1 reviews

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vicky  - upload your photo vicky
0 reviews

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Ben Waites - upload your photo Ben Waites
3 reviews

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Jacqui Goodall - upload your photo Jacqui Goodall
6 reviews

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Gillian Bateson - upload your photo Gillian Bateson
9 reviews

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Steve Valuer? - upload your photo Steve Valuer?
2 reviews

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Sarah Wilby - upload your photo Sarah Wilby
3 reviews

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