• Ben Whiting
    Ben Whiting
  • Jenna Kleinman
    Jenna Kleinman
  • Mohamed El Shaboury
    Mohamed El Shaboury
  • Ivan Fiaccabrino
    Ivan Fiaccabrino
  • Deborah Altese
    Deborah Altese
  • Andrea Losito
    Andrea Losito
  • Elysia Dallimore
    Elysia Dallimore
  • Johnny Goossens
    Johnny Goossens
  • Emelie Braneby
    Emelie Braneby
Shoreditch: The area around Londons world-famous Brick Lane is a rich hotbed of ethnic diversity and twenty-four hour excitement with an artistic, colourful edge. On the eastern fringes of the City in the London Borough of Hackney, Shoreditch attracts young, funky creatives and digital media entrepreneurs thanks to its eclectic mix of unique and interesting living spaces and its close proximity to Silicon Roundabout, home to global blue-chips such as Google, Cisco, Amazon and Microsoft.
Nov 22,2016
Minithumbup
By:
Nov 22,2016
Featured Review
0 people found
this helpful
Johnny was the most proactive agent I've come across. He dealt with a few tricky situations well and was always professional....
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Comment on agent fees
Can always be lower
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
Featured Review
0 people found
this helpful
(Mr) Johnny Goosens and his manager (Mr) Ben Whiting, so far, the best agents I've been in contact with. Always ready to help you anytime you need....
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Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
Featured Review
0 people found
this helpful
Johnny was extremely helpful and went above and beyond to ensure that we found a house perfect for us to rent. We had a few issues due to a Landlord not following through with papers and Johnny made sure we were looked after; in turn he found somewhere else for us to move in to within a short space of time as needed. Thank you!...
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Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
Featured Review
1 people found
this helpful
A good agent with A positive attitude and very helpful . I would definitively recommend this agent to My friends IF they need A place in London ....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 07,2016
Minithumbup
By:
Sep 07,2016
Featured Review
3 people found
this helpful
Andrea has been really professional and always on time in the process of me buying an house for the first time. Always replying promptly to my questions and keeping me up do dated....
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Was this helpful? Yes
Sep 07,2016
Minithumbup
By:
Sep 07,2016
1 people found
this helpful
It has been a real pleasure having Andrea as sales progressor in this transaction. Always very upfront, responsive, professional and straightforward.I wish also other estate agents were as precise and reliable as Andrea. It has been a real pleasure....
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Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
David was highly professional and was helpful throughout the entire buying process. We could not fault the service offered by Victorstone...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
David was a highly professional agent who gave us a perfect and personal service throughout the buying process. We would not hesitate to recommend him as his knowledge of the London property market was invaluable to us...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 11,2016
Minithumbup
By:
Apr 11,2016
2 people found
this helpful
For my opinion, Mr.Elshaboury is polite, friendly and understand the budget. moreover, I can be received the information accurate and fast. So I would like to recommend him....
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Mar 10,2016
Minithumbup
By:
Mar 10,2016
4 people found
this helpful
I was very happy with the services that Ivan has provided me. Not only is Ivan very professional, knowledgeable and very service oriented. He went above and beyond that, by providing me with additional help and insights into the London property market and what could be great areas/neighbourhoods to live in. The latter was very important, given that I am/was new to London just moved from abroad. I would happily work with Ivan again, and use him for my future/next property search. Regards, Noelle...
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Was this helpful? Yes
Feb 24,2016
Minithumbup
By:
Feb 24,2016
4 people found
this helpful
Jennifer was very professional and very helpful throughout the letting process. She was always available on the phone and by email. She helped a lot in having various issues sorted very quickly. I would definitely recommend Jennifer....
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Feb 19,2016
Minithumbup
By:
Feb 19,2016
6 people found
this helpful
Excellence service from Vesela Peykova in moving through the process of getting the tenants in once they had been identified. She managed the background checks, inventory check-in, gas certificate, cleaning of the flat, and signing the agreement under a tight schedule....
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Comment on agent fees
OK
Was this helpful? Yes
Feb 17,2016
Minithumbup
By:
Feb 17,2016
5 people found
this helpful
Vesela has been very helpful as soon as our property contract where in-between her hands. She has answered to all of our questions concerning tax, water, etc. I recommend her to anyone looking for a flat....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 12,2016
Minithumbup
By:
Feb 12,2016
5 people found
this helpful
Ivan and Vesela have been very helpful throughout the process. They were always available on the phone and helped us with everything. I would definitely recommend Victorstone....
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Was this helpful? Yes
Feb 09,2016
Minithumbup
By:
Feb 09,2016
4 people found
this helpful
Andrea and Elysia provided excellent support and advice throughout the purchase process. Elysia accompanied me on two visits to the property and was extremely accommodating and professional. She even accompanied my father on a third visit and was happy to stay with him and answer all his questions. Andrea followed me throughout a long and complex re-possession purchase with multiple estate agents involved and a number of interested parties. He always kept me up to date and advised me on the best...
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Comment on agent fees
No fees paid
Was this helpful? Yes
Feb 02,2016
Minithumbup
By:
Feb 02,2016
5 people found
this helpful
Vesela has been great! Excellent communication both via phone and email. Prompt responses to all our questions. Very helpful. Very happy with her service!...
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Comment on agent fees
Expensive, but standard for London.
Was this helpful? Yes
Feb 02,2016
Minithumbup
By:
Feb 02,2016
3 people found
this helpful
Ivan was easy to work with and his supporting team at Victorstone quickly processed our paperwork and had reasonable fees. What more could you ask for? A+...
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Was this helpful? Yes
Dec 14,2015
Minithumbup
By:
Dec 14,2015
3 people found
this helpful
Shabana was every helpful and found us a perfect place. It's exactly what we were looking for. From start to end she made herself available and the process was flawless...
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Was this helpful? Yes
Nov 18,2015
Minithumbup
By:
Nov 18,2015
4 people found
this helpful
I would strongly recommend Victor Stone Properties. I sold my one bedroom flat using them, it was a complicated sale as it was a shared ownership property. From the very start to the finish of the sale process Ben Whiting and his team were extremely supportive: always clear, calm, informative in an easy relaxed way, that made the process more human and bearable. I was extremely impressed by the helpfulness that Ben always provided no matter what sprang up during the various stages of the sale...
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Was this helpful? Yes
Oct 28,2015
Minithumbup
By:
Oct 28,2015
4 people found
this helpful
Hello this is my first experience of renting a property which I had planned to do without resort to agents but when I advertised I was inundated with callers from agencies. Having seen off at least ten I found myself talking one morning to Shabana who politely asked me if I would consider Victorstone. From the outset she has been courteous, helpful and in no way pushy which I appreciate! All queries have been dealt with promptly and efficiently. Early on I felt that the property may not be suita...
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Comment on agent fees
we had set our anticipated monthly rental but recently we have reviewed this with Shabana and welcomed her advice. As a result we have a higher rent level which is helpful to us
Was this helpful? Yes
Oct 20,2015
Minithumbup
By:
Oct 20,2015
4 people found
this helpful
Albert was great...he helped us negotiate a great deal with the landlord and communicated everything promptly. We were able to get the lease and documents signed and move in within a week which was ideal....
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Was this helpful? Yes
Oct 14,2015
Minithumbup
By:
Oct 14,2015
5 people found
this helpful
Albert was a great help to us! He made the beginning of our application process with Victorstone easy and not to complicated. He gave us great advice and took time after his work day was over to show us places and let us fill out documents. He was the best agent we had met in our search for a house and I am glad he found us our place!...
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Was this helpful? Yes
Sep 21,2015
Minithumbdown
By:
Sep 21,2015
1 people found
this helpful
We signed for a 4 tenant house on 39 Ridgdale street and until the £1000 upfront payment (so they even would consider our application) the agency acted super nice to us. From that moment on we only had problems with them, surrounded with lies from Vesela and in the end, because of the agent's incompetence, the landlord decided that she would not rent out the house. Of course Vesela mentioned that only one day before we had our flight scheduled. During our negotiations and letting ...
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Was this helpful? Yes
Sep 09,2015
Minithumbup
By:
Sep 09,2015
5 people found
this helpful
To begin with Ivan was detailed in all information and he estimated correctly the moving in date which was the main importance point for us. He received us on Saturday to do most of paper work and he informed Miss Vesela of the time limit we had. Miss Vesela, was responsive in all my phone calls and emails and although she obviously had to run other things at the same time, she managed our needs. She was always polite and she send me in time all informations and guidelines in order for me to ...
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Was this helpful? Yes
Aug 27,2015
Minithumbup
By:
Aug 27,2015
1 people found
this helpful
I dealt with Mohammed at Victorstone, and he was always very helpful, polite and most importantly he is a genuinely nice person. I would recommend him....
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Comment on agent fees
I think the fees are quite high
Was this helpful? Yes
Aug 27,2015
Minithumbup
By:
Aug 27,2015
1 people found
this helpful
Natalie was extremely helpful in getting our flat ready to move in on a limited time frame. While both myself and my girlfriend were away for the summer she managed to stay in contact and arrange all the necessary documentation for us to be moved in the day we arrived back in London....
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Was this helpful? Yes
Aug 20,2015
Minithumbup
By:
Aug 20,2015
1 people found
this helpful
Mr. Elshaboury was efficient and available throughout. I was very surprised he actually called or emailed regularly with further information/answers. It was a pleasure to work with him. Highly recommended....
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Was this helpful? Yes
Aug 20,2015
Minithumbup
By:
Aug 20,2015
1 people found
this helpful
Since the moment I walked in into the agency Mohamed was very proactive and efficient. There were some communication problems with the landlords, however, Mohamed managed this in an impecable way and always updated us the status with honesty. Mohamed is friendly and understands the budget and other constraints of the client. He has done a great job so far in finding a great place for me & my partner, and we are looking forward to have Victor Stone as our agency....
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Was this helpful? Yes
Aug 20,2015
Minithumbup
By:
Aug 20,2015
2 people found
this helpful
Great service and very proactive in managing the communication between landlords and tenants. Mohamed is helpful and polite, and quickly found a property that matched our search criteria. He is a great representative of Victor Stone and his professional way of doing business made us feel very comfortable renting from the agency....
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Was this helpful? Yes
Aug 13,2015
Minithumbup
By:
Aug 13,2015
1 people found
this helpful
Acted quickly and transparently - unusual for estate agents. Got the rent down to what I asked for and never thought that he had anything but my best interest in mind....
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Comment on agent fees
Quite high admin fees compared to others but I feel like it's worth it - time will tell
Was this helpful? Yes
Jul 30,2015
Minithumbup
By:
Jul 30,2015
3 people found
this helpful
Good service. Very efficient and quick turn around with very little paperwork filling which is a bonus. Agents kept me up to date at all times with my application progress and were very friendly. No complaints whatsoever....
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Comment on agent fees
Agency fees are significantly higher than I've paid in the past. I was shocked by how much they charge.
Was this helpful? Yes
Jul 27,2015
Minithumbup
By:
Jul 27,2015
1 people found
this helpful
The agent was good at touring the property. He was very efficient in answering all of our questions by emails and calls. He was very good in helping us to coordinated our big number of people and was very understanding in us more time to complete certain actions because we are all not in the same country at the moment....
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Was this helpful? Yes
Jul 10,2015
Minithumbdown
By:
Jul 10,2015
3 people found
this helpful
Awful service. Flat wasnt cleaned before we moved in, stuff was left behind from previous tenants, downstairs toilet was broken for the whole year and not fixed despite speaking to Natalie about it multiple times. Front door did not lock, natalie was notified and said she would get onto it. Notified again later on still nothing, eventually the flat was broken into and even after this Natalie still refused to offer any help in fixing the lock. The way we have been treated by this agency is beyond...
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What agent could do to change your mind?
Anything at all.
Was this helpful? Yes
Jul 10,2015
Minithumbup
By:
Jul 10,2015
4 people found
this helpful
I have recently bought a property through Victorstone. Vicki was our estate agent, she was helpful and professional throughout. She was really good at keeping in touch and getting back to us regarding any issues or queries straight away. I would highly recommend Vicki to any prospective customers....
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Was this helpful? Yes
Jul 09,2015
Minithumbup
By:
Jul 09,2015
1 people found
this helpful
Natalie has been prompt and effective in response, managed the tenants well. She is the most effective of the people I have dealt with a Victor Stone....
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Comment on agent fees
Ok
Was this helpful? Yes
Areas covered
  • E1
  • SE1 SE16
  • E2
  • E20 (new Stratford Postcode)
  • E3
  • E5
  • E6
  • E8
  • E1W
  • E14
  • E15
  • E16
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 71% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£36,000
  • Max: Β£870,000

Letting
  • Min: Β£0
  • Max: Β£0

NALS TDS SAGEagent The Guild Relocation Agent Network Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
30 1 78 6 18 0 20 0 10 0
Ben Whiting Ben Whiting
Sales Manager
22 reviews

About Ben Ben joined Victorstone in March 2013 after a successful career in Residential sales in the South East London market. Having begun working in estate agency in 2004, Ben has worked for both large corpor View full profile
Jenna Kleinman Jenna Kleinman
Sales Negotiator
7 reviews

About Jenna Jenna is a Sales Negotiator in our Camden and has worked in the North London property market for over 8 years in both Sales and Lettings. Jenna loves meeting new people and her commitment to premium View full profile
Mohamed El Shaboury Mohamed El Shaboury
Lettings Negotiator
13 reviews

About Mohamed Mohammed is a Lettings Negotiator in our Shoreditch office. Mohamed has worked in the Estate Agency Industry for over 2 years and he is committed to providing the level of excellence that clients expe View full profile
Ivan Fiaccabrino Ivan Fiaccabrino
Lettings Negotiator
16 reviews

About Ivan Ivan is a Lettings Negotiator in our Shoreditch office. Originally from Italy and has recently graduated in Economics. Joined Victorstone as a Trainee and his fresh and contemporary approach to letti View full profile
Deborah Altese Deborah Altese
Lettings Negotiator
0 reviews

About Deborah No description set View full profile
Andrea Losito Andrea Losito
3 reviews

About Andrea No description set View full profile
Elysia Dallimore Elysia Dallimore
1 reviews

About Elysia No description set View full profile
Johnny Goossens Johnny Goossens
3 reviews

About Johnny No description set View full profile
Emelie Braneby Emelie Braneby
1 reviews

About Emelie No description set View full profile

Job vacancies

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Fees

No fees set.
Last updated at 9:44 AM 08/04/2016 by allAgents

Complaints Procedure

As a firm licensed by the National Approved Letting Scheme, Victorstone Property Consultants aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:



If you believe you have a grievance, please write in the first instance to Scott Hailou (Area Manager) at the address below:



53 Hanbury Street

London

E1 5JP



The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established Γ’Β€Βœin-houseҀ procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.



If you remain dissatisfied with the result of the internal investigation, please contact The Operations Director who will review the complaint.



Following the conclusion of our in-house review we will write to you with a final written statement.



If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the



The Property Ombudsman

Milford House

43 Ҁ“ 45 Milford Street

Salisbury

Wiltshire

SP1 2BP





Last updated at 9:44 AM 08/04/2016 by allAgents

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