• Kirill Toursin
    Kirill Toursin
  • Conor McGinn
    Conor McGinn
  • Shabana Malik
    Shabana Malik
  • Jenna Kleinman
    Jenna Kleinman
  • Dan Sanchez
    Dan Sanchez
  • Phillip Presser
    Phillip Presser
  • Ivan Fiaccabrino
    Ivan Fiaccabrino
  • Arun Malin
    Arun Malin
  • Elizabeth Gostling
    Elizabeth Gostling
  • Nicole Levesque
    Nicole Levesque
  • Vishal Harjani
    Vishal Harjani
  • Stefani Kopach
    Stefani Kopach
  • Soraya Perez
    Soraya Perez
  • Joanna Anastos
    Joanna Anastos
  • Ajay Sharma
    Ajay Sharma
  • Robert Leigh
    Robert Leigh
  • claim your profile
    Dan Sanches
  • Angela Yanushkevich
    Angela Yanushkevich
City: City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City professionals and urbanites to the areas new build houses and apartments, stunning warehouse conversions and period properties of all types. Traditionally associated with bankers and insurance Read full description...brokers, the City fringes are attracting a new breed of young creative talent who are drawn in by the effortless mix of old buildings and new technology as well as the areas world-class selection of restaurants, bars, clubs and shops.
May 26,2017
Minithumbdown
Soraya Perez
Arun Malin
By:
May 26,2017
1 people found
this helpful
Arun has showed us the property and we've signed our initial agreement with him. Everything went smooth and professional. Soraya was sorting out our references and final agreement and it didn't go smooth at all. She has mistaken details of our contract and we were asked to pay over £2k more that initially agreed and she has insisted that the number was calculated correctly and was double checked by other agent. When contacted by phone it was very difficult to speak to her, she has mista...
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Comment on agent fees
Higher than market average, but I wouldn't mind if the process went smooth
Was this helpful? Yes
May 25,2017
Minithumbup
Arun Malin
By:
May 25,2017
0 people found
this helpful
Arun is extremely polite, helpful and patient. The process of seeing a property to securing it and receiving an offer was very quick and professional. We would definitely recommend him as an agent, he is always available to answer any questions you have about the property....
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Was this helpful? Yes
May 11,2017
Minithumbup
Arun Malin
Robert Leigh
By:
May 11,2017
1 people found
this helpful
Perfect in everything. Found the best agent out there. best support, best service. I want to thank the whole team as well....
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Was this helpful? Yes
By: Robert Leigh
May 11, 2017
View all comments (1)
Thank you Stephen for your kind works, After the nightmare you had with your old landlord, Arunas and i are happy we were able to find such a great property for you all . All the best Rob ...
May 11,2017
Minithumbup
Robert Leigh
By:
May 11,2017
1 people found
this helpful
More than happy with the service Rob provided, he not only went out of his way to ensure that we secured the property, but also was incredibly helpful, professional and efficient. Thank you very much, we are delighted....
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Comment on agent fees
Good
Was this helpful? Yes
By: Robert Leigh
May 12, 2017
View all comments (1)
Thank you so much for the kind words, and i am glad we found you a great flat ( WITH THAT TERRACE !!) and good luck with your exams this year ...
May 11,2017
Minithumbup
Robert Leigh
By:
May 11,2017
1 people found
this helpful
As a landlord it is refreshing to finally come across someone who is helpful, professional and gets the job done. Hopefully this is just the beginning of a long relationship....
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Comment on agent fees
good
Was this helpful? Yes
By: Robert Leigh
May 11, 2017
View all comments (1)
Thank you so much for the kind words and its also great for an agent to deal with such lovely and professional Landlords. And yes this will hopefully be just the start. ...
May 10,2017
Minithumbup
Arun Malin
By:
May 10,2017
1 people found
this helpful
Arun was very professional and helpful during my property search. He took his time in showing me different options and moved to a swift execution once we found the right one...
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Was this helpful? Yes
May 09,2017
Minithumbup
Arun Malin
By:
May 09,2017
1 people found
this helpful
Polite, professional and patient. Arun understood my requirements and only suggested properties which met those requirements. He was keen to help me find my perfect flat and then acted quickly to help secure it....
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Comment on agent fees
Fees higher than expected as I was not expecting to pay any Agent's Fees however I ended up doing so.
Was this helpful? Yes
May 04,2017
Minithumbup
Soraya Perez
By:
May 04,2017
1 people found
this helpful
Soraya was extremely helpful with the process throughout. She was diligent in making sure all the transition elements from tenant to tenant went extremely smoothly, liaised with my contractors and made it easy to let my property even while living abroad....
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Was this helpful? Yes
May 03,2017
Minithumbup
Soraya Perez
By:
May 03,2017
1 people found
this helpful
Soraya handled all admin for a rental we recently did as landlords in Kings X. She was thoroughly professional with attention to detail. Rare in this day & age. I would not hesitate to recommend Soraya to any prospective landlord. Great service provided. Thanks...
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Comment on agent fees
acceptable.
Was this helpful? Yes
Apr 28,2017
Minithumbup
Kirill Toursin
By:
Apr 28,2017
1 people found
this helpful
Kirill was head and shoulders better than all the other Agents I interviewed. Although his valuation of our flat was the lowest, it was grounded in reality and led to a higher number of viewings, increasing competition. I'm pleased with my decision that the value he would offer outweighed the lower cost of an online service....
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Comment on agent fees
All agent fees are bad :-)
Was this helpful? Yes
Apr 26,2017
Minithumbup
Kirill Toursin
Kirill Toursin
By:
Apr 26,2017
1 people found
this helpful
Kirill is an excellent agent all round! We purchased a flat manged by him and the deal went very smooth!...
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Comment on agent fees
Cannot comment
Was this helpful? Yes
Apr 26,2017
Minithumbup
Kirill Toursin
By:
Apr 26,2017
1 people found
this helpful
Professional and efficient service, quick replies to emails and tel calls; on the case with every request will use again...
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Was this helpful? Yes
Apr 25,2017
Minithumbup
Kirill Toursin
Kirill Toursin
By:
Apr 25,2017
1 people found
this helpful
Very professional, took the time to assist us in viewings and is incredibly responsive in regards to negotiating the purchase of a property....
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Was this helpful? Yes
Apr 25,2017
Minithumbup
Kirill Toursin
By:
Apr 25,2017
1 people found
this helpful
I have been consistently impressed with Kirill and the service that he has provided. I feel that his advice has been very sound and have never felt that I have been pushed into anything that I was unsure of. Kirill has been a good communicator throughout and I wouldn't hesitate to recommend him or Victorstone to any prospective clients. Estate agents get a bad press in general but I have to say that I have been delighted with the way the sale of my property has been handled and have only positiv...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 25,2017
Minithumbup
Kirill Toursin
Dan Sanchez
By:
Apr 25,2017
1 people found
this helpful
Always found Kirill and Dan to be very helpful and contactable with any questions we have needed to ask.Giving us their prompt attention at all times....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 24,2017
Minithumbup
Kirill Toursin
Dan Sanches
By:
Apr 24,2017
1 people found
this helpful
I am working with Kirill for over a year, through ups and downs of the property market. He has proven to be hard working, attentive to detail and, mainly: he listens and remembers the details - rare quality in an estate agent. Perseverance and patience along with knowledge and permanent review of the market are very commendable qualities in Kirill....
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Comment on agent fees
They are well deserved
Was this helpful? Yes
Apr 18,2017
Minithumbup
Arun Malin
By:
Apr 18,2017
1 people found
this helpful
Arun was very reliable and helpful, and once I chose the property I wanted to rent he did everything he could to secure it for me (successfully). He was inquisitive about my needs and very good at matching them to the properties he had available....
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Was this helpful? Yes
By: Arun
Apr 18, 2017
View all comments (1)
Thank you very much for your kind words, I am so glad I was able to help you find this great apartment! All the best Arun ...
Apr 11,2017
Minithumbup
Soraya Perez
By:
Apr 11,2017
1 people found
this helpful
We had the pleasure for working with one of Victorstone team members Soraya Perez. From start to finish she was very responsive, kind, and a constant professional. Thank you all for the experience. We are extremely happy....
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Comment on agent fees
Average- bit pricey
Was this helpful? Yes
Apr 05,2017
Minithumbup
Kirill Toursin
By:
Apr 05,2017
1 people found
this helpful
Kirill was very good, he succeeded where a couple of other agents failed, he was very polite and informative, i would definitely recommend...
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Comment on agent fees
good
Was this helpful? Yes
Apr 04,2017
Minithumbup
Arun Malin
By:
Apr 04,2017
0 people found
this helpful
Very well mannered, polite and excellent service. I would wholeheartedly recommend. Showed me all the properties I asked for and some more :)...
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Comment on agent fees
No comment
Was this helpful? Yes
Mar 21,2017
Minithumbup
Dan Sanchez
By:
Mar 21,2017
1 people found
this helpful
Dan was an absolutely fantastic agent from day 1. Having had a terrible experience and failed sale with previous agents, the whole process of selling our two bedroom flat was made easy and stress free by Victorstone. The advertising and photographs were prompt and professional, the viewings were organised efficiently, and the offer process was well handled. Following offer acceptance, Dan was easily contactable and on hand to answer questions. He was also keeping in touch with all parties, inclu...
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Comment on agent fees
Competitive fees
Was this helpful? Yes
Mar 14,2017
Minithumbup
Dan Sanchez
By:
Mar 14,2017
0 people found
this helpful
Dan has made the buying process a lot easier for us - from viewings, to advising where to bid at and seeing the sale through to exchange. He is easily reachable and quick to respond to queries, and has been great at keeping us updated throughout....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 14,2017
Minithumbup
Soraya Perez
By:
Mar 14,2017
0 people found
this helpful
Soraya was very fast and diligent in dealing with the administration side of letting my property. In two days all documents were prepared and completed and the tenants were able to move in. This is the fastest and most professional service I've had with an estate agent. A very happy customer!...
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Was this helpful? Yes
Mar 13,2017
Minithumbup
Dan Sanchez
By:
Mar 13,2017
0 people found
this helpful
Dan was very helpful with liaising with the seller, property management company and solicitors. He also showed ingenuity in contacting various senior staff of the management company. Dan was also very fast in responding and prompt to return calls and messages....
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Comment on agent fees
As a buyer I did not pay fees.
Was this helpful? Yes
Mar 09,2017
Minithumbup
Soraya Perez
By:
Mar 09,2017
0 people found
this helpful
Soraya was very helpful and understanding throughout the whole process. She was honest with us from the start and broke down the process into smaller detailed steps for our ease. She was very efficient in sorting out the process of moving into our new Apartment. Any questions we had were answered clearly. We have no complaints and to conclude we found Soraya to be extremely accommodating and reliable....
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Comment on agent fees
Fees were standard and what we expected from the market.
Was this helpful? Yes
Mar 06,2017
Minithumbup
Arun Malin
By:
Mar 06,2017
0 people found
this helpful
Arun showed me several properties in London in one afternoon. Not only did he do this in a very professional way, giving me all the needed information and stepping out of his way to get things that he didn't know instantly (because I was asking weird questions), he also was very efficient in everything he did. Which was great for me as I had lots of other things to do on my short visit to London. Besides, it was fun to go with him on property scouting tour....
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Comment on agent fees
Agent Fees where reasonable. Always too high of course. But they are on par with what the market currently asks for.
Was this helpful? Yes
Feb 23,2017
Minithumbup
Ajay Sharma
By:
Feb 23,2017
1 people found
this helpful
As a professional landlord with considerable experience in dealing with letting agents, Ajay stands out in terms of his professionalism, fairness, decency and above all else, honesty. Last year, he handled a challenging situation where other agents were involved with great integrity. I was impressed by his friendly manner, work ethic, and the provision of regular updates throughout the letting process. In marked contrast to many agents I have dealt with, he is a credit to his profession and as ...
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Comment on agent fees
Excellent
Was this helpful? Yes
Feb 22,2017
Minithumbup
Ajay Sharma
By:
Feb 22,2017
2 people found
this helpful
We have found Ajay Sharma to be highly professional, well organised and Ajay delivers on what he promises. Ajay has listened to our needs, guided us on what we need to do and has adapted an approach that works for us. I would have no hesitation in recommending Ajay to manage a property....
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Was this helpful? Yes
Feb 22,2017
Minithumbup
Ajay Sharma
Soraya Perez
By:
Feb 22,2017
1 people found
this helpful
I came into the Victorstone office as I had been disappointed with another lettings agency on Upper Street. Ajay Sharma was extremely helpful from the beginning, always made sure to keep me updated with prospective tenants, was quick to deal with any unforeseen issues & I felt like I could call anytime to ask questions. We struggled to find a suitable tenant & had to reduce the intended asking price but Ajay declared & displayed his determination & would not settle for just anyon...
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Comment on agent fees
The agency fees are very reasonable. I wasn't aware that VAT would be added onto the 6% effectively making it 7% but this is still a competitive deal.
Was this helpful? Yes
Feb 21,2017
Minithumbup
Arun Malin
Ajay Sharma
By:
Feb 21,2017
1 people found
this helpful
I met Arun several times and highly recommend him. He is genuinely very polite and courteous, always punctual and did a good job of finding me a tenant for a flat in the Barbican. Other staff members were also very professional....
read full review
Comment on agent fees
The fee was roughly one month's rent, which is the going rate.
Was this helpful? Yes
Areas covered
  • EC1
  • EC2
  • EC3
  • N1
  • N4
  • N5
  • N16
  • SE11
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£120,000
  • Max: Β£10,000,000

Letting
  • Min: Β£0
  • Max: Β£0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
36 1 62 1 37 0 34 0 4 0
Kirill Toursin Kirill Toursin
Sales & Commercial Manager
36 reviews

About Kirill Kirill leads the City Sales and Commercial Teams, providing clients with clear advice during marketing and conveyance phases, including development, investment and portfolio management. With a strong View full profile
Conor McGinn Conor McGinn
Sales Negotiator
18 reviews

About Conor Conor is a Sales Negotiator in our City & Islington office. Starting his career in Residential Lettings in Highbury but has now worked in Residential Sales for the past 3 years and has a passion for g View full profile
Shabana Malik Shabana Malik
Lettings Negotiator
18 reviews

About Shabana Shabana has been in the Industry since 2010, a focused agent and skilled negotiator, Shabana is committed to providing a comprehensive customer service and is a valued member of City & Islington offic View full profile
Jenna Kleinman Jenna Kleinman
Sales Negotiator
7 reviews

About Jenna Jenna is a Sales Negotiator in our Camden and has worked in the North London property market for over 8 years in both Sales and Lettings. Jenna loves meeting new people and her commitment to premium View full profile
Dan Sanchez Dan Sanchez
Sales Negotiator
21 reviews

About Dan Dan is a Sales Negotiator in our City & Islington office. Previously worked as an Area Sales Manager and Social Media Consultant, Dan has gained a unique mix of experience through numerous sectors. A View full profile
Phillip Presser Phillip Presser
Lettings Negotiator
4 reviews

About Phillip Originally from Berlin in Germany Philip has recently graduated from the University of Westminster with a Bachelor in Business management and Finance. After graduating from University Philip decided t View full profile
Ivan Fiaccabrino Ivan Fiaccabrino
Lettings Negotiator
16 reviews

About Ivan Ivan is a Lettings Negotiator in our Shoreditch office. Originally from Italy and has recently graduated in Economics. Joined Victorstone as a Trainee and his fresh and contemporary approach to letti View full profile
Arun Malin Arun Malin
Lettings Negotiator
11 reviews

About Arun No description set View full profile
Elizabeth Gostling Elizabeth Gostling
0 reviews

About Elizabeth No description set View full profile
Nicole Levesque Nicole Levesque
1 reviews

About Nicole No description set View full profile
Vishal Harjani Vishal Harjani
0 reviews

About Vishal No description set View full profile
Stefani Kopach Stefani Kopach
4 reviews

About Stefani No description set View full profile
Soraya Perez Soraya Perez
18 reviews

About Soraya No description set View full profile
Joanna Anastos Joanna Anastos
Lettings Negotiator
0 reviews

About Joanna No description set View full profile
Ajay Sharma Ajay Sharma
Lettings Manager
4 reviews

About Ajay No description set View full profile
Robert Leigh Robert Leigh
3 reviews

About Robert No description set View full profile
Dan Sanches - upload your photo Dan Sanches
1 reviews

About Dan No description set View full profile
Angela Yanushkevich Angela Yanushkevich
0 reviews

About Angela No description set View full profile

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Fees

No fees set.
Last updated at 9:44 AM 08/04/2016 by allAgents

Complaints Procedure

As a firm licensed by the National Approved Letting Scheme, Victorstone Property Consultants aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:



If you believe you have a grievance, please write in the first instance to Scott Hailou (Area Manager) at the address below:



53 Hanbury Street

London

E1 5JP



The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established Γ’Β€Βœin-houseҀ procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.



If you remain dissatisfied with the result of the internal investigation, please contact The Operations Director who will review the complaint.



Following the conclusion of our in-house review we will write to you with a final written statement.



If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the



The Property Ombudsman

Milford House

43 Ҁ“ 45 Milford Street

Salisbury

Wiltshire

SP1 2BP

Last updated at 9:44 AM 08/04/2016 by allAgents

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