Victor Michael Estate Agents provide a bespoke service for Residential and Commercial Sales and Lettings, Land and New Homes Sales, Property Management and Block Management services & Overseas Sales. Our offices are in the prestigious areas like Stratford covering Stratford Village, Leytonstone, Canning Town with beautiful Canary Wharf and Woodford Green in Essex. We are also fully accredited members of the National Association of Estate Agents (NAEA) and the Association of Residential Lettings Read full description...Agents (ARLA) and The Guild of Professional Estate Agents. We also subscribe to the Tenancy Deposit Scheme (TDS) and The Safe Agent endorsement mark, protecting landlords & Tenants money by client protection insurances. The company has built its reputation by providing true customer satisfaction,This in turn has provided our business with organic growth with sound and positive client recommendation over a period of many years. Victor Michael are a forward thinking business and with this in mind, we have invested heavily in modern technology. This is reflected by our internal infrastructure, which we believe is at the forefront of modern property software and technology in our market place. Our unique marketing strategies are a key element of our ability to reach the largest possible audience to help sell or rent our clients properties. We utilise the largest property internet portals and platforms like Rightmove and On the market to achieve this. Our comprehensive marketing service does not stop there, We will always use all traditional direct marketing campaigns to achieve a successful outcome, by going that extra mile. As a committed employer our company maintains a training policy to ensure all staff members are given continuos ongoing technical training. This will include support for there advancement of passing industry recognised qualifications. Our main aim is that all employees are professional, technically proficient, Knowledgable and experienced to deal and understand our clients property requirements and needs. We truly believe we are a fully transparent agency with a passion and desire to help build and maintain our client relationships. We are also a committed supporter of local charities and assist them by organising events to raise and donate money to these worthy causes.
Victor Michael

265 Barking Road, Canning Town, London
Greater London
E13 8EQ

020 7540 9696

Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Victor michael canning town office has been great help, they found me a property in the right location,and modern condition as requested, helpfull staff will use victor michael again...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Best estate agent I've ever dealt with. Very professional, inteligent, helpful and polite. Would recommend them with no doubts....
read full review
Was this helpful? Yes
Oct 28,2013
Minithumbup
By:
Oct 28,2013
3 people found
this helpful
I was thoroughly impressed by the professionalism and attitude from the staff of VM Canning Town Branch. They have been professional and efficient and thanks to them I have found a lovely new home. Thanks to their attentiveness and diligence I will be moving into a beautiful new home and I couldn\'t be happier. Definitely would not hesitate to recommend! Please keep up the good work!...
read full review
Was this helpful? Yes
Oct 20,2013
Minithumbup
By:
Oct 20,2013
4 people found
this helpful
I needed a property to rent urgently as I was let down by one of the estate agents on high street and went to Victor Michael as advised by my friend who was renting from them at that time. Explained that I was almost left on the street and needed a property urgently. I found the level of the service of Victor Michael to be extremely professional with competent staff that helped me in my difficult situation by offering me the suitable place that catered for my needs. Would definitely recommend t...
read full review
Was this helpful? Yes
Areas covered
  • E13
  • E14
  • E16
  • RM10
  • E12
  • IG11
  • E6
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£270,000
  • Max: Β£270,000

Letting No data

NAEA ARLA RICS NALS DPS TDS The Guild


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 2 0 0 0 1 0 0 0

Job vacancies

Please see a list of jobs available

Fees

Β£300 including VAT, per applicant.
Β£252 including VAT, per applicant for two people or more.
Β£114 including VAT, extension of tenancy agreement.
Β£120 including VAT Guarantor application credit check.
Β£12 including VAT, TDS Deposit registration fee.
Β£78 including VAT, Copy of Inventory report.
Last updated at 2:44 PM 16/12/2016 by Claudia Pina

Complaints Procedure

Complaints Process

We are committed to providing high quality services to clients. We value complaints and use information learnt from them to help us improve the services we offer. If something goes wrong or you are dissatisfied with what we are providing, please tell us Ҁ“ you should feel free to raise matters of concern without risk of disadvantage. Please find detailed below our complaint procedure and how to make a complaint.
All complaints should be put in writing.
Initial query
Our members of staff have been trained to address any queries raised by our clients; their experience is based on the day-to-day dealings with clients regarding all manner of queries relating to the rental of the property.
If you are not happy with the response provided to you by the member of staff dealing with your query, your complaint will be raised to Stage 1 of the complaints process.
Stage 1 Ҁ“ Department/ Branch Manager
At Stage 1, your complaint will be addressed by the manager of the department, who will look into the query raised by you, and discuss the matter with the member of staff to assess whether the response given is fair and impartial.
We will acknowledge all written complaints within 3 working days.
We aim to resolve complaints quickly and effectively and would expect to give you our decision at Stage 1 within 21 working days, unless there are exceptional circumstances, then we will advise if extra time is needed in writing.
If you are not satisfied with the response we give at this stage, we will tell you what you can do next. If you choose to, you can take your complaint to Stage 2 of the complaint procedure. You may choose to do this immediately or shortly after you get our initial decision.
Stage 2 Ҁ“ Senior Manager
Stage 2 is dealt with a senior manager of our company, who deals with the day to day management of members of staff, and the implementation of the CompanyҀ™s policies and procedures. If you wish to pursue your complaint further, please send in a written complaint to the following:
Mr Taher Boksh
Senior Manager
Victor Michael Ltd
74 Leytonstone Road
Stratford
London E15 1SQ
E: taher@victormichael.com
If you are still not satisfied with the response we give at this stage, we will tell you what you can do next. If you choose to, you can take your complaint to Stage 3 of the complaint procedure. You may choose to do this immediately or shortly after you get our initial decision.

Stage 3 - Regional Manager
Stage 3 is dealt with the Regional Manager of our company, who deals with the review of existing policies and procedures, and also with implementing any new procedures that may be required. If you wish to pursue your complaint further, please send in a written complaint to the following:

Ms.C. Barford
Regional Managing
Victor Michael Ltd.
74 Leytonstone Road
Stratford
London E15 1SQ
E:chris@victormichael.com

The response from the Regional Manager will be the Γ’Β€Βœfinal responseҀ and if you are still dissatisfied with our response, you have recourse to pursue your complaint to our external governing bodies.
We are members of The Property Ombudsman, ARLA and NALS, and we follow their guidelines, should you wish to contact one of them please find their websites below:
www.tpos.co.uk/
www.arla.co.uk
www.nalscheme.co.uk/
Last updated at 2:44 PM 16/12/2016 by Claudia Pina

Awards won by Victor Michael, London E13 8EQ

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Find the Best Agent to
Buy, Sell or Rent Property