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Vanderpump & Wellbelove

152 Oxford Road Reading
Berkshire
RG1 7PJ

0118 957 3978

Aug 20,2015
Minithumbup
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Aug 20,2015
0 people found
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I've been a tenant with Vanderpump & Wellbelovefor over 4 years and the experience of dealing with them has been excellent. I'm very satisfied with the property I rent via them. They've been very prompt to deal with any issues that I've highlighted over the last 4 years and all matters have always been dealt with to my satisfaction. They've always supported and facilitated all my requests. I've dealt with a number of people at their offices and always been pleased with the service. But, ...
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Jul 30,2015
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Jul 30,2015
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I would absolutely discourage anyone from dealing with this agency. They were nice until i signed the contract and after that immediately became disinterested and disrespectful. The fat woman in the office was one of the most impolite people i have ever met, with issues against the whole world. All of them seemed to have no information about the property, as everyone i asked has different answers for simple questions. They definitely need someone to teach them how to do their job....
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Oct 22,2014
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Oct 22,2014
1 people found
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Awful took deposit and made excuses stay clear rude lil is the most nasty women these people are how they are still trading I dont know and the main guy well he...
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Jun 03,2014
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Jun 03,2014
5 people found
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I visited the Oxford Road Branch on Saturday. My partner I were looking for a one bed flat to rent. We saw one in the window which looked interesting so we went in for more information. We spoke to the lady in the office who was extremely rude and abrupt and it was as if she wasn't interested in dealing with us. The other woman in the office (sitting towards the back) was a little more helpful but we weren't impressed. If you're looking to rent in Reading try a different agent as these people...
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What agent could do to change your mind?
Better customer service
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Jan 14,2013
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Jan 14,2013
5 people found
this helpful
Very unsatisfactory service. Room was let out with broken window and door. No explanation of background of housemates or Landlord. Complaints made are seemingly not taken very seriously and unwilling to cooperate on dispute regarding breach of contract on their behalf. My safety has not been of concern to the agency and they expected me to remain in a property I felt unsafe in. Overall I would not recommend this letting agency to anyone....
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What agent could do to change your mind?
They have been rude with me from the moment I signed the contract. Better customer service is needed and as quoted on thier website \"We are a private company whose customer care policy is of the upmost importance whether you are a tenant or landlord\" - this is incorrect and they have not followed this through, it is very misleading and untruthful
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By: Lou9919
Mar 05, 2013
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no various options were given to help my situation other than being told to continue paying my rent until the end of the contract. I was unsafe in the property due to another tenant being threatening towards me and vanderpump and wellbelove have done everything to work against me. They also did not provide me with the relevant documents when first moving into the property. These are only 2 of my many issues with this company. As shown above Vanderpump and Wellbelove, I have found, have been most....
Jul 24,2012
Minithumbup
By:
Jul 24,2012
0 people found
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We are totally happy with this company, from start to finish the ladies in the office dealt with us with the utmost courtesy. Our financial situation was not the best ( post bankruptcy) Unlike other Agency\'s we had past through in the last 2 months, Vanderpump were VERY understanding, and did not once make us feel we were a nuisance. The ladies in the office liaised with the landlord, and sorted every detail out for us. It took 7 days from viewing the property to being handed the keys. Of cours...
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Sep 15,2011
Minithumbup
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Sep 15,2011
0 people found
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I have been with Vanderpump and Wellbelove between Dec 2008 to Jan 2011 and I must say they are pretty prompt in terms of handling inquiries, faults and contract renewals. Its a bit unfortunate that I had to leave the property due to noisy neighbours but I would not hold the agency accountable for that because they cannot keep houses empty and have to run a business. Otherwise the checkout was very smooth and the charges were very fair. I would still find no reason to rent with them in the fu...
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By: tester
Jan 09, 2012
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Hi Please help how good they are in returning the deposit ?....
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Carolyn Hole - upload your photo Carolyn Hole
3 reviews

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Claire Woods - upload your photo Claire Woods
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Lill Savery - upload your photo Lill Savery
1 reviews

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Awards won by Vanderpump & Wellbelove, Reading RG1 7PJ

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