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Urban Base Lettings

61 Saddler Street Carrville, Durham
County Durham

0845 643 1186

Jul 14,2014
Jul 14,2014
2 people found
this helpful
I don't normally bother writing reviews or putting in complaints, however, this particular set-up had me absolutely fuming. The attitude of the guy who dealt with our letting was terrible and it later turned out he wasn't passing through information that we'd requested from the landlord. Simple questions about their own contract terms and conditions were left unanswered and emails were condescending and sarcastic in response. Their attitude comes across as; 'accept the contract as is, sign...
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What agent could do to change your mind?
Since negotiation of fees was never even mentioned, perhaps the agent could have tried in the first place?
Comment on agent fees
Their fees are sky high and even though we asked for a breakdown of these to find out why they were so much, we were told that there was no breakdown and we just had to accept them if we wanted the property. Once they have the contract signed and your money, communication deteriorates and they\'re not interested in any questions you might have.
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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