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    Linda Gallacher Lee Bosley
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    Lee Bosley
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    Naomi Stokes
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    Diana Drew
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    Suzanna Pickering
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    Helen Brock
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    Denise Cooper
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    Anna Waterfield
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    Bradley Hever
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    Susan Bowman
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    Susan Bouwman
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    Eleanor Tee
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    Maxine Ahern
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Underwoods Town & County

16 St. Giles Street Northampton
Northamptonshire
NN1 1JA

01604 232400

Apr 07,2016
Minithumbdown
By:
Apr 07,2016
0 people found
this helpful
From start they were unprofessional, arriving late to the viewing and I should have passed this agent based on this alone. The bathroom door lock was broken and unsafe as it could fall on my little ones but it took 4 months to get fixed which is unacceptable. Fridge was not working properly throughout and complaint went unresolved. Oven was not heating up and complaint was resolved after 10 days and that also I had to pay, and couple of months later get accused that I have not paid, when I ...
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Comment on agent fees
Too high
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Jan 08,2015
Minithumbup
By:
Jan 08,2015
0 people found
this helpful
Class A service from Underwoods, polite, professional and hard-working lettings team as well as fantastic property management. Would gladly use Underwoods for any property....
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Dec 16,2014
Minithumbup
By:
Dec 16,2014
1 people found
this helpful
Efficient,effective,excellent! I recently contacted Underwoods Town and County following a arduous struggle to rent out one of my properties without an agent. I spent many months of my own time and money attempting to self manage this property with little joy or benefit. After several unsuccessful meetings with other agents about listing my property I was speaking with a friend who recommended speaking with Lee Bosley at Underwoods Town and County as she had several managed properties with...
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By: MD
Dec 16, 2014
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Thank you Lucy, it's a pleasure looking after your property, please give us some more to look after!! Ha ha! MD....
Apr 24,2014
Minithumbup
By:
Apr 24,2014
0 people found
this helpful
Anyone looking to have an agent manage the letting of your property in Northamptonshire would do well to have the team at Underwoods Town & County do that for you. They have consistently secured us professional, caring tenants in all three of our apartments over the last three years and our Property Co-Ordinator went above and beyond liaising with an adjoining neighbour who's blocked downpipe created a damp issue in one of our apartments. Thank you Naomi for your always prompt, friendly and ...
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Nov 12,2013
Minithumbup
By:
Nov 12,2013
3 people found
this helpful
Underwoods Town & County have been absolutely fantastic the whole way through my rental experience. Naomi Stokes has been extremely helpful through the 18 months of renting, she has always been polite and professional, and is a credit to Underwoods. I have also dealt with Helen Brock & Matthew Chambers (property inspectors) who have equally been very polite and professional on every visit, also being a credit to Underwoods. All round I have had a very pleasant experience, and would highl...
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Oct 09,2013
Minithumbdown
By:
Oct 09,2013
40 people found
this helpful
I only have 1 property that I let out and it soon becomes apparent that you are just become a number after the honeymoon period. The communication between various agents (property management and accounts) is terrible and the fees they charge for i.e recieving yr end accounts (£60) is just ridiculous for such a simple job. There were several instances from which their mistakes cost me more money and inconvenience. After one instance that required attention all i got was a phone call at 1...
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Sep 30,2013
Minithumbdown
By:
Sep 30,2013
41 people found
this helpful
Not impressed with there service at all have lived in this property for 5 years they are unhelpful everything I ring up about that need fixing they never get back to me and nothing ever gets done. At one point the property was so bad I got an inspected from the council to come out and inspect the property and only when I did that they actually got there bums in gear and did something. I would never rent from this estate agent again. I would move if I could afford to but unfortanly I\'m stuck hea...
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Jun 04,2013
Minithumbdown
By:
Jun 04,2013
47 people found
this helpful
Terrible service from day one. I don\'t know why I didn\'t see it as a sign. On viewing the property I waited 45 mins after the arranged time for someone to show me round, nobody appeared so when I called I was told that someone had come and I was not there. I had been sat outside the house for the whole time and saw no one. They then said that the agent had gone to the wrong house and that someone would be there shortly. When looking round we noticed the carpet was very dirty and needed properl...
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Was this helpful? Yes
By: Managing Director
Jun 06, 2013
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Dear Noggin123 You have listed a series of complaints that require investigation. You may, if you wish, write to this office so that an investigation may be carried out. Thank you Managing Director....
Jun 04,2013
Minithumbup
By:
Jun 04,2013
7 people found
this helpful
The property has rising damp which I informend the agency over a year ago and the main person they use to fix/mend properties is unprofessional and unreliable. So just hope nothing needs any work in your property. The only reason I would use this agent again is that they seem to have a almost a monopoly in this and surrounding areas....
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By: Managing Director
Jun 06, 2013
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Dear Tom Could you let us know who the contractor was please. If a contractor is unprofessional and unreliable we need to know about it. Many thanks Managing Director....
Mar 04,2013
Minithumbup
By:
Mar 04,2013
3 people found
this helpful
Some years ago I rented a property for myself with Underwoods and found them a really nice company to deal with as they were always polite and helpful. Therefore, some years after this, when I was in a position of being a landlord myself, I immediately went to Underwoods to manage my property for me. Over the last 3+ years they have been absolutely amazing. I moved to France hence why I was renting out my property and they managed the property for me very professionally. The staff are always pol...
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Feb 08,2013
Minithumbup
By:
Feb 08,2013
10 people found
this helpful
A very good professional company who always keep in touch, deal with tenants in a fair, polite and professional manner. All problems are sorted efficiently & cost effectively making my life stress free, which is all you can ask for as a landlord....
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Dec 08,2012
Minithumbup
By:
Dec 08,2012
12 people found
this helpful
Underwoods Town and County are such a wonderful agent to rent with. People I know who are tenants with other agents always seem to have problems but I happily tell them what a pleasure it is to rent from Underwoods. I have rented from them for 7 years now and wouldn\'t rent from anyone else. A massive thank you and pat on the back should go to Naomi Stokes. She is a credit to the company and is great at her job and Underwoods should feel very proud and privileged to have her working for them...
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Nov 28,2012
Minithumbdown
By:
Nov 28,2012
57 people found
this helpful
The rating is a little innaccurate here as I have to have at least one star.Anyway my experience with this letting agency has been absolutely awful.Before moving into the property I had to pay £545.00 for the application fee and deposit combined.As a student this is a lot of money , most agents would only charge £200 deposit and one wonders what the \'application fee\' is actually for if the property was found and applied for by the tenant.Upon securing the property I paid a summer r...
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By: MD
Nov 29, 2012
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Dear Dangermouse We are sorry to read your review. As we are already in dialogue with you we will respond to you direct. We are a little concerned about some of your comments that are not quite right but we will explain again when we respond to you in writing. Managing Director....
Nov 07,2012
Minithumbdown
By:
Nov 07,2012
60 people found
this helpful
Overall I am disappointed with the service from Underwoods. When I have telephoned the office the member of staff who answered was very unhelpful and impolite. I felt she really had no interest in handling my query at all. We notified them a week ago now about our broken boiler, and having called them again today and was told that someone will be called today to fix it, but could not tell me when it will be fixed. It is November and very cold. The member of staff was very eager to end the conver...
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What agent could do to change your mind?
Have someone polite answer the phone and talk things through in a helpful manner.
Was this helpful? Yes
By: MD
Nov 08, 2012
View all comments (1)
We are very sorry to hear of your troubles. A letter is in the post to you and could you please contact the Manager of our Property Management Department so that we can immediately address the situation. Managing Director....
Nov 07,2012
Minithumbup
By:
Nov 07,2012
19 people found
this helpful
I have rented my property through Underwoods for the past 10 years and have found them to be extremely helpful, efficient and organised with all aspects of renting out my property. The staff are extremely helpful and knowledgeable and when I have had the odd difficult situation with rent arrears or maintenance this has always been resolved quickly and in a disciplined/structured manner. My house is extremely well looked after by them and I feel it is in good hands with a professional company e...
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Was this helpful? Yes
Nov 06,2012
Minithumbup
By:
Nov 06,2012
13 people found
this helpful
We have been letting our property for 6 years. Initially we experienced a very poor service from another Letting Agent and were just planning on leaving them when, luckily for us, the company was sold to Underwoods. From this moment onwards we have been very impressed with the service that we have received. As we live many miles away from Northampton, it gives us great peace of mind knowing that our property is in very capable hands. After a long tenancy our original tennants moved out, this ...
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Nov 02,2012
Minithumbup
By:
Nov 02,2012
23 people found
this helpful
Agent dealt with an early lease termination in a helpful and understanding way whilst maintaining a professional approach to everything that had to be done....
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Nov 02,2012
Minithumbup
By:
Nov 02,2012
24 people found
this helpful
Considerable and very professional assistance given by Susan Bowman in the termination of a difficult Tenancy. Lee Bosley and his team efficiently and speedily handled the property re-let. I have several properties in the area for which the Let Only has been handled to my satisfaction by Underwoods...
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Oct 31,2012
Minithumbup
By:
Oct 31,2012
27 people found
this helpful
When searching for a property, I didn\'t really think about which estate agent to go with, as presumed all would provide a similar level of service... I now know better, so please do consider carefully. If you\'re considering Underwoods, go for it! Their reviews on here seem genuine and not as if written by the agents like some (see Ashby Lowry!). Underwoods were approachable and helpful from the start. And they were patient as we looked around a lot of flats that were identical! When w...
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Sep 03,2012
Minithumbdown
By:
Sep 03,2012
63 people found
this helpful
I rented a property in the County Chambers building for 2 years. I had no problems with Underwoods or the property for the first 8 months of my tenancy, things soon went down hill though after that! *Firstly my washing machine broke down. I reported this straight away, but still had to wait 5 weeks to get a new one (not exactly fair and reasonable time) *I had a problem with the electrics in the bathroom which I reported 4 times, and nothing was ever done about it. *I asked for countless m...
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What agent could do to change your mind?
Provided a better service, and generally upheld their side of the tenancy agreement.
Was this helpful? Yes
By: Miss E
Sep 04, 2012
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Your company had plenty of opportunity to respond to my complaints accordingly whilst I was a tenant. Sadly they failed to do this, hence my poor review. I got the result I wanted in the end, namely getting my full deposit back and no longer having to deal with the substandard level of service your agents provided. I also don't see how you can fairly look into any of, as you call them, my allegations when your company's level of record keeping and ability to pass messages on to the relevan....
Jul 06,2012
Minithumbup
By:
Jul 06,2012
30 people found
this helpful
Underwoods have been wonderful. I rented a property of them in 2011 and it all went very smoothly.In june 2012 the tenancy was ending. A month before it ended me and my ex partner split up and so i had to move back to Oxford nearer family. Underwoods especially (Diana Drew) were amazing and kept me updated all the way, because it was a messy split up and i was worried i wouldnt see any of the deposit Underwoods made sure they would split it all down the middle to make it fair. Everytime i would ...
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Was this helpful? Yes
Jul 04,2012
Minithumbup
By:
Jul 04,2012
27 people found
this helpful
We instructed Underwoods when we were having problems with a tenant. Their professionalism, support and advice in dealing with the eviction enabled the whole process to proceed smoothly and with minimum of stress for me. I did not have to employ the services of a solicitor. All the staff were most helpful in any queries or concerns I had. Naomi was excellent in dealing with the repairs and works required in order to relet the property. I also dealt with staff in the Wellingborough Office w...
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Was this helpful? Yes
Jun 15,2012
Minithumbup
By:
Jun 15,2012
27 people found
this helpful
Underwoods were a good agent, very professional. Rented a lovely flat and everything went really well while I was there- friendly staff who were very knowledgable and helpful. Would def use their services again. Thanks!...
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Was this helpful? Yes
Jun 13,2012
Minithumbdown
By:
Jun 13,2012
54 people found
this helpful
Terrible service. Not long into the tenancy both me and my partner began to dread calling cause of the uncaring and condescending attitude of some of the staff. They change premiums for services that are little more than pressing print sometime, some of these costs border on extortion. From speaking to friends and family that deal with them also, it seems they treat their landlords well but give very little care to tenants....
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Was this helpful? Yes
By: MD
Jun 21, 2012
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Dear Irate Northamptoner I am sorry if you found my staff condecending and uncaring. It is difficult for me to comment further as I do not know who you are or the circumstances of your general complaint. Our fees are clearly set out in the Tenancy Agreement that you signed in order to commence a tenancy. Therefore, you were in full knowledge of these before you signed the tenancy agreement and they were certainly not changed during your tenancy as you seem to be implying. I am genuinl....
May 31,2012
Minithumbdown
By:
May 31,2012
53 people found
this helpful
Awful as letting agents for a tenant! I would never use these again, another faceless unsympathetic company. High volume of inspections, having to pay to have your tenancy renewed, awful for repairs. Find it very strange this letting agents has so many "good reviews" and how many are actually from landlords?! After trawling this site out of interest for the last hour and looking at other agents 9 out of 10 reviews whether good or bad are from tenants themselves - highly suspiciou...
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Was this helpful? Yes
By: managing director
Jun 01, 2012
View all comments (1)
I am extremely concerned to read this review and am wondering if we are, in fact, the agent you mean to refer to. My reasons for thinking this are set out below. Firstly, we are sorry to hear of your bereavement and extend our condolences. If a tenant has signed a fixed term tenancy it is a legally binding agreement for both parties, the landlord and the tenant. I am sure if a landlord wanted to break a tenancy agreement early a tenant would have much to say on the subject. If a tenant ....
May 02,2012
Minithumbup
By:
May 02,2012
26 people found
this helpful
We had rented a property using Underwoods and never have had any issue with them, recently the propety we were renting was put up for sale and from the start of the process through to the end the staff at Underwoods have always been helpful and polite. Initially Linda was superb in letting us know when we needed to vacate the house and was more than helpful with moving the dates around to suit both our needs and the landlords. Once we had left the property Helen was just as efficient with arra...
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Was this helpful? Yes
Apr 24,2012
Minithumbup
By:
Apr 24,2012
24 people found
this helpful
I have to say that I am extremely impresses with the service I receive from Underwoods Town & County. As a first time landlord it was a nervous time renting out my first property. After them renting out my property within 2 weeks, 2 years on and my tenants have moved out. The tenants havent looked after the property and I did my first move out with Helen Brock who took my through the process giving me full advice on how everything works. Helen was extremely thorough and organised and with on...
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Was this helpful? Yes
Apr 19,2012
Minithumbup
By:
Apr 19,2012
23 people found
this helpful
We have been tenants with Underwoods since 2009 and have always found them to be helpful and friendly to deal with. Naomi has recently taken over as our property manager and within just a couple weeks of speaking to her for the first time, she has resolved an issue we have been asking about for over a year. Other points we bought up on our recent property inspection are also being followed up....
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Was this helpful? Yes
Apr 18,2012
Minithumbup
By:
Apr 18,2012
32 people found
this helpful
***WOW*** What a team! Not only did Lee sell us the property a couple of years ago, it was wonderful to see his appreciation of our efforts when he came to view the changes made in bringing our three apartments up to today's expectations of comfort . I'm sure many a new landlord has skirted around the concept of renting out their property themselves, but it has been unequivocally the right decision to instruct the team at Underwoods to shed this load from us. In no time at all, we have thr...
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Was this helpful? Yes
Apr 18,2012
Minithumbup
By:
Apr 18,2012
23 people found
this helpful
The team were kind courteous and most professional guiding me through the entire process from viewing the properties to the eventual signing of the tenantcy agreement. A thoroughly amazing job my thanks to you all...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
44 1 17 12 2 0 1 0 2 1
Linda Gallacher Lee Bosley - no image available Linda Gallacher Lee Bosley
Renewals Manager
1 reviews

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Lee Bosley - upload your photo Lee Bosley
14 reviews

About Lee No description set View full profile
Naomi Stokes - no image available Naomi Stokes
Property Co-Ordinator
6 reviews

About Naomi No description set View full profile
Diana Drew - no image available Diana Drew
Manager
6 reviews

About Diana No description set View full profile
Suzanna Pickering - no image available Suzanna Pickering
Client accounts manager
3 reviews

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Helen Brock - no image available Helen Brock
Property manager
2 reviews

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Denise  Cooper - upload your photo Denise Cooper
1 reviews

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Anna Waterfield - upload your photo Anna Waterfield
1 reviews

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Bradley Hever - upload your photo Bradley Hever
0 reviews

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Susan Bowman - upload your photo Susan Bowman
1 reviews

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Susan Bouwman - upload your photo Susan Bouwman
1 reviews

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Eleanor Tee - upload your photo Eleanor Tee
1 reviews

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Maxine Ahern - upload your photo Maxine Ahern
0 reviews

About Maxine No description set View full profile

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Awards won by Underwoods Town & County, Northampton NN1 1JA

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