• Joe Catcheside
    Joe Catcheside
  • Melinda Fonda
    Melinda Fonda
  • Felicity Nolan
    Felicity Nolan
  • Abi Hann
    Abi Hann
Underhill Real Estate Agents is a genuinely independent, local business, which places Customer Service at the heart of our operations. While 'everyone' says that, our business is structured to ensure that is the case. The clearest example - we pay our staff salaries, not commissions. First, peoples' lives are not commodities to be bought and sold like used cars or photocopiers. Second, if a staff member needs a 'bonus' to do their job properly, they have no place at our company. So, we emp Read full description...loy people whose motivation is to do a good job and to help people through the tricky times of moving home. Of course we sell and rent lots of houses - we don't believe that anyone buys a house they don't like because the agent is a great salesperson, but we can help to you to present your home well if you are selling, and our marketing and follow-up is top class. If you are buying, we are happy to help find something perfect for you, and we're very happy to advise on price, area and value, even if the house you've found is not on our books. After all, you are moving to our neighbourhood, and we want to make you welcome. As the senior staff are landlords ourselves, we understand very well that a rental property is a business investment. That means we will give your rental property the best of care - which is great news for tenants, too, because a part of that is resolving any issues to keep the property in top condition and the current tenants happy. Nobody - landlord or tenant - wants the house empty, or falling into disrepair because problems are left to grow. Landlords (and tenants) might also be reassured to know we don't charge the appalling extras that some other companies add in - so, no charge for 'viewing' for tenants or set-up for landlords; and no charges for (usually unnecessary) contract renewals. We specialise in Residential Sales and Lettings, providing offices in Exeter and Dawlish, and services across south and mid Devon.
Nov 10,2016
Minithumbup
By:
Nov 10,2016
Featured Review
0 people found
this helpful
The service I received from Underhills, particularly Felicity, Annika & Melinda was excellent. They worked hard at finding a buyer & even when, through no fault of theirs, a buyer dropped out at the last minute, they went to work and found another one very quickly. They are all very knowledgeable and value professionally. I would recommend them without hesitation and they are all very charming people too. A pleasure to work with....
read full review
Comment on agent fees
Value for money and appropriate.
Was this helpful? Yes
Oct 19,2016
Minithumbup
By:
Oct 19,2016
Featured Review
0 people found
this helpful
I was extremely pleased with the service, very friendly and helpful staff and I felt they all worked very hard selling my house, despite a few problems caused by buyers!...
read full review
Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
Featured Review
1 people found
this helpful
I cannot speak highly enough about the service I recently received from Underhill Estate Agents and in particular Felicity who was looking after my sale.The transaction was fraught with problems along the chain from the outset but due to the professionalism and diligence of Felicity and the team a successful conclusion was reached. I would have no hesitation in using Underhills again and would gladly recommend them to anyone looking to sell in the area....
read full review
Comment on agent fees
Underhills certainly earned every penny!
Was this helpful? Yes
Sep 28,2016
Minithumbup
By:
Sep 28,2016
Featured Review
0 people found
this helpful
Both of the girls have done an excellent job at selling our property and keeping us informed along the way. A great, efficient and professional service from Underhills...
read full review
Comment on agent fees
Excellent value.
Was this helpful? Yes
Sep 20,2016
Minithumbup
By:
Sep 20,2016
Featured Review
0 people found
this helpful
From the beginning I was really impressed with the photos of my property, Melinda really showed my property to its full potential. Both Melinda and Felicity were friendly,professional and always available to speak with. The marketing of my property was excellent and resulted in a quick sale. I would not hesitate to use or recommend Underhills again. Thank you!...
read full review
Comment on agent fees
The best price quoted out of all estate agents in Exeter
Was this helpful? Yes
Sep 10,2016
Minithumbdown
By:
Sep 10,2016
0 people found
this helpful
Having agreed on a purchaser from several offers, the service that the estate agent provided became very much an (e-mail) forwarding service - there appeared to be little understanding of information I had already provided and there was no filter on requests that came through, be it from solicitors or purchaser. Whole process was quite frustrating....
read full review
Was this helpful? Yes
By: Joe Catcheside
Oct 05, 2016
View all comments (1)
Hello Kiran, Many thanks for taking the time to review our service. I’m very sorry if you felt our communication with you wasn’t as smooth, or as filtered, as you’d have liked. At the time, though, you asked us to send everything to you by email because of the shift patterns of your work, and we thought we were doing the right thing. I’m glad that you highlight that we secured several offers on your home. Indeed, you’ll know we got an above-asking price offer, and that even af....
Jun 10,2016
Minithumbup
By:
Jun 10,2016
10 people found
this helpful
We chose Underhills as we prefer to deal with small local firms and are so pleased we did . Underhills Cowick St were 100 % helpful, courteous and friendly . They put up with our numerous visits with smiley faces at all times and sold our house for the price we wanted . Fab !!...
read full review
Comment on agent fees
Worth every penny
Was this helpful? Yes
By: Joe Catcheside
Jul 18, 2016
View all comments (1)
Hi Sally, thanks for taking the time to post your review. It was great to be able to help you, and we really appreciate your feedback. Being a local, family firm, it means so much to us to serve our community with a smile!....
Feb 14,2016
Minithumbup
By:
Feb 14,2016
12 people found
this helpful
Brilliant agents. Professional. Hard working and egar to help in any way that they can to push a sale through smoothly. They worked above my expectation of the service an estate agent offers....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • EX5
  • Exeter
  • EX6
  • Alphington
  • EX7
  • Ide
  • Whipton
  • Exqick
  • Heavitree
  • Redhills
  • St Leonards
  • Exminster
  • St James
  • EX1
  • St Thomas
  • EX2
  • Redhills
  • EX3
  • Pinhoe
  • EX4
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £24,000
  • Max: £265,000

Letting No data

NAEA ARLA RICS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 7 1 0 0 0 0
Joe Catcheside Joe Catcheside
DIrector
0 reviews

About Joe Born in Lancashire, Joe is one of the founders of Underhills back in 2005. Holding a BA Hons and an MA in English from Fitzwilliam College, Cambridge, Joe is responsible for Underhill's unique positio View full profile
Melinda Fonda Melinda Fonda
Managing Director
4 reviews

About Melinda Melinda hails from Sydney, Australia, where she developed a career in commercial conferencing, at the same time as building a portfolio of property with her parents. She moved to England in 1995, a View full profile
Felicity Nolan Felicity Nolan
Negotiator
7 reviews

About Felicity No description set View full profile
Abi Hann Abi Hann
Negotiator
0 reviews

About Abi No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Our sales team operates a unique 'Set Your Own Fee' system.... call for details!

We are customer-led, so we can work to fixed fees or % if you prefer... it all depends upon what best suits the individual customer.

Our Lettings Team prides itself in our policy of upfront and honest fees, with no hidden extras.

We do not charge Landlords any set-up fees, or signing fees, or renewal fees. We won't sting you for unexpected bills; we don;t charge any markup on works needed on your property (in fact, we use our leverage with suppliers to get you the best deal).

For tenants, we do not charge fees for sight of our list, or viewing our properties. We don't charge signing fees or renewal fees on contracts. There are no "non-refundable deposits". The only fees we charge are for referencing, and that in itself acts as a deposit for a tenancy (subject to passing the checks, of course).

By being open, honest and fair to all parties, we seek to create long-term tenancies that give both Landlord and tenant. security and peace of mind.
Last updated at 3:38 PM 18/07/2016 by allAgents

Complaints Procedure

In the first instance, we would encourage customers to deal frankly with whichever staff member they have been speaking to. We operate on a policy of honesty, openness and full disclosure.

If we have inadvertently done something that you are not happy with, we would far rather that you raised it with us, so that we can take appropriate action, whether that be undoing something done in error, or explaining something done with a purpose that you were unaware of.

If you are not happy with the outcome, then formal complaints should be made in writing to Melinda Fonda, Managing Director, Underhill Real Estate Agents, 67 South Street, Exeter EX1 1EE.

The complaint will be treated with the utmost gravity, either by Melinda in person, or if she has been involved in the events leading to the complaint, by one of the other Directors. A final viewpoint letter will be issued by the company after a thorough investigation.

In the event that matters are still not addressed to your satisfaction, we are subscribed to The Property Ombudsman scheme, and adhere to their procedures. We will provide full details of how to take a complaint to their arbitration, and you can read their information directly at https://www.tpos.co.uk/.
Last updated at 3:38 PM 18/07/2016 by allAgents

Awards won by Underhill Real Estate Agents, Exeter EX4 1JE

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Make an Enquiry



.