• Joe Catcheside
    Joe Catcheside
  • Karen Mooney
    Karen Mooney
  • Melinda Fonda
    Melinda Fonda
  • Barbara Jewell
    Barbara Jewell
  • Katie Proctor
    Katie Proctor
Underhill Real Estate Agents is a genuinely independent, local business, which places Customer Service at the heart of our operations. While 'everyone' says that, our business is structured to ensure that is the case. The clearest example - we pay our staff salaries, not commissions. First, peoples' lives are not commodities to be bought and sold like used cars or photocopiers. Second, if a staff member needs a 'bonus' to do their job properly, they have no place at our company. So, we emp Read full description...loy people whose motivation is to do a good job and to help people through the tricky times of moving home. Of course we sell and rent lots of houses - we don't believe that anyone buys a house they don't like because the agent is a great salesperson, but we can help to you to present your home well if you are selling, and our marketing and follow-up is top class. If you are buying, we are happy to help find something perfect for you, and we're very happy to advise on price, area and value, even if the house you've found is not on our books. After all, you are moving to our neighbourhood, and we want to make you welcome. As the senior staff are landlords ourselves, we understand very well that a rental property is a business investment. That means we will give your rental property the best of care - which is great news for tenants, too, because a part of that is resolving any issues to keep the property in top condition and the current tenants happy. Nobody - landlord or tenant - wants the house empty, or falling into disrepair because problems are left to grow. Landlords (and tenants) might also be reassured to know we don't charge the appalling extras that some other companies add in - so, no charge for 'viewing' for tenants or set-up for landlords; and no charges for (usually unnecessary) contract renewals. We specialise in Residential Sales and Lettings, providing offices in Exeter and Dawlish, and services across south and mid Devon.
Oct 23,2016
Oct 23,2016
0 people found
this helpful
My husband and I have been tenants of a property managed by Underhill for 2 years, and our time here has been an absolute pleasure. They have been super all along, right from the very start when we first met with them looking for a property to let - they took the time to help match us with a property that ticked all of our requirements, moved the process along swiftly to suit our timescales, and we have enjoyed a trouble free and very pleasant tenancy. Any maintenance that was required throughou...
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Areas covered
  • TQ13
  • Dawlish
  • Kenn
  • Teignmouth
  • Kenton
  • Cockwood
  • Kenn Ford
  • Dawlish Warren
  • Powderham
  • Shaldon
  • Exminster
  • Holcombe
  • Kingsteignton
  • Starcross
  • Torquay
  • EX6
  • Newton Abbott
  • EX7
  • Bovey Tracy
  • TQ12
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
  • Min: £0
  • Max: £0


Review statistics

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0 0 1 0 0 0 0 0 0 0
Joe Catcheside Joe Catcheside
0 reviews

About Joe Born in Lancashire, Joe is one of the founders of Underhills back in 2005. Holding a BA Hons and an MA in English from Fitzwilliam College, Cambridge, Joe is responsible for Underhill's unique positio View full profile
Karen Mooney Karen Mooney
0 reviews

About Karen No description set View full profile
Melinda Fonda Melinda Fonda
Managing Director
4 reviews

About Melinda Melinda hails from Sydney, Australia, where she developed a career in commercial conferencing, at the same time as building a portfolio of property with her parents. She moved to England in 1995, a View full profile
Barbara Jewell Barbara Jewell
1 reviews

About Barbara No description set View full profile
Katie Proctor Katie Proctor
1 reviews

About Katie No description set View full profile

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No fees set.Our sales team operates a unique 'Set Your Own Fee' system.... call for details!

We are customer-led, so we can work to fixed fees or % if you prefer... it all depends upon what best suits the individual customer.

Our Lettings Team prides itself in our policy of upfront and honest fees, with no hidden extras.

We do not charge Landlords any set-up fees, or signing fees, or renewal fees. We won't sting you for unexpected bills; we don;t charge any markup on works needed on your property (in fact, we use our leverage with suppliers to get you the best deal).

For tenants, we do not charge fees for sight of our list, or viewing our properties. We don't charge signing fees or renewal fees on contracts. There are no "non-refundable deposits". The only fees we charge are for referencing, and that in itself acts as a deposit for a tenancy (subject to passing the checks, of course).

By being open, honest and fair to all parties, we seek to create long-term tenancies that give both Landlord and tenant. security and peace of mind.
Last updated at 3:36 PM 18/07/2016 by allAgents

Complaints Procedure

In the first instance, we would encourage customers to deal frankly with whichever staff member they have been speaking to. We operate on a policy of honesty, openness and full disclosure.

If we have inadvertently done something that you are not happy with, we would far rather that you raised it with us, so that we can take appropriate action, whether that be undoing something done in error, or explaining something done with a purpose that you were unaware of.

If you are not happy with the outcome, then formal complaints should be made in writing to Melinda Fonda, Managing Director, Underhill Real Estate Agents, 67 South Street, Exeter EX1 1EE.

The complaint will be treated with the utmost gravity, either by Melinda in person, or if she has been involved in the events leading to the complaint, by one of the other Directors. A final viewpoint letter will be issued by the company after a thorough investigation.

In the event that matters are still not addressed to your satisfaction, we are subscribed to The Property Ombudsman scheme, and adhere to their procedures. We will provide full details of how to take a complaint to their arbitration, and you can read their information directly at https://www.tpos.co.uk/.
Last updated at 3:36 PM 18/07/2016 by allAgents

Awards won by Underhill Real Estate Agents, Dawlish EX7 9HY

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