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    Tony Bean
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    Sharon Byrne
- Independent Estate Agents - Property Sales - Property Lettings - Property Management
Tuffin & Wren

138 Northfield Avenue Ealing, London
Greater London
W13 9SB

020 8566 3366
Nov 13,2017
Minithumbup
Chandler Kennedy
By: 'Ms N'
Nov 13,2017
0 people found
this helpful
Very professional service, friendly staff and always willing to help. Chandler is polite and extremely proactive in promoting a good relationship with her clients and their tenants and always willing to listen and act upon any issues....
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Comment on agent fees
Fees are fees!
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Oct 31,2017
Minithumbup
Chandler Kennedy
Tony Bean
By: 'Alice'
Oct 31,2017
0 people found
this helpful
We recently sold our house through Tuffin and Wren. (September 2017). We got really good advice from Tony about where to pitch the selling price of our house - and he turned out to be right. He was also very constructive with his advice about dealing with offers from different buyers. Chandler was great at keeping us informed and pushing the sale through for both parties involved. She also went above and beyond - checking the house stopcock when we were out of the country! We bought the hou...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 20,2017
Minithumbup
Chandler Kennedy
By: 'Jessica'
Oct 20,2017
0 people found
this helpful
We recently completed on our house purchase in northfields. It was a very stressful time with a problematic chain but Chandler at Tuffin and Wren was amazing. She worked hard every day to keep the chain moving, doing everything in her power to help us get into the house with our new baby. She was always a calm and supportive voice at the end of the phone and we really trusted her. I wouldn't hesitate to recommend chandler to anyone....
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Comment on agent fees
N/a
Was this helpful? Yes
Oct 19,2017
Minithumbup
Chandler Kennedy
By: 'Philippa'
Oct 19,2017
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this helpful
I recently sold my house in Northfields and couldn't be more pleased or impressed with the service I received from Tuffin and Wren and Chandler Kennedy in particular. It is not an easy market at the moment and Chandler's brilliant negotiation skills were key in closing the sale. She was 100% reliable in responding to emails, phone calls and nothing was too much trouble for her even after exchange and throughout I felt I was in a safe pair of hands. I was considering using an online ag...
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Comment on agent fees
Good value
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Oct 10,2017
Minithumbup
Chandler Kennedy
Tony Bean
By: 'Cannone'
Oct 10,2017
0 people found
this helpful
I bought my flat from Tuffin and Wren in 2004, then they rented it out and managed it later on, and now I've just sold through them. They are always helpful, honest and reliable in my dealings. They are one of the few agents I have ever worked with who I like and trust....
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Comment on agent fees
The fees are not at the high end of the market, and they at least earn them vs. competitors.
Was this helpful? Yes
Sep 25,2017
Minithumbup
Chandler Kennedy
By: 'Buyers X'
Sep 25,2017
0 people found
this helpful
Chandler Kennedy from Tuffin and Wren has been of great help in our house purchase journey from the search stage to completion. She has been quick and efficient in responding to multiple queries. We have been very impressed by Chandler during this process and have no hesitation in recommending her to anyone....
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Sep 08,2017
Minithumbup
Chandler Kennedy
By: 'Andrew Cover'
Sep 08,2017
0 people found
this helpful
I was a tenant at a property managed on behalf of the landlord by Tuffin & Wren. The agent handling my account was Chandler Kennedy. I have nothing but the highest praise and sincerest regard for the company and particularly Chandler's friendly and professional approach to her work. The business is well on top of what it does and in addition handles the smaller things that are important very well (the phone is always promptly answered and you get called back when promised!) Chandler was alwa...
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Comment on agent fees
The fees are in line with the market and in my mind very reasonable given the attention I received.
Was this helpful? Yes
Sep 05,2017
Minithumbdown
Chandler Kennedy
By: 'Liam'
Sep 05,2017
0 people found
this helpful
I would have no problem recommending Tuffin & Wren to anyone. They were extremely helpful throughout our lease and they were quick and efficient in dealing with any of our queries and requests. Chandler was especially helpful and we are extremely grateful for all of her assistance....
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Sep 05,2017
Minithumbup
Chandler Kennedy
By: 'Anne, Ealing'
Sep 05,2017
0 people found
this helpful
Chandler was extremely helpful with my purchase, regularly chasing sellers and solicitors. She is very personable and returns calls and emails promptly....
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May 22,2017
Minithumbup
Tony Bean
By: 'Christine'
May 22,2017
0 people found
this helpful
I recently sold my parents house through Tuffin & Wren. Tony, Carlos and the team were excellent. They were professional, efficient, very knowledgeable and gave sound advice. They always kept me up to date throughout the process. They were friendly and attentive to our needs. I couldn't have asked for a better estate agent and I am so glad I used them. I would highly recommend them without hesitation....
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Comment on agent fees
Excellent
Was this helpful? Yes
Nov 14,2016
Minithumbup
Chandler Kennedy
By: 'A. Cover'
Nov 14,2016
0 people found
this helpful
Timely, knowledgeable, organised. Chandler was very helpful, precise and willing to meet my timetable and help with securing deliveries when I could not be present. A very good service indeed!...
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Nov 10,2016
Minithumbup
Tony Bean
By: 'Michelle'
Nov 10,2016
0 people found
this helpful
My husband and I used Tuffin & Wren to manage the rental of our property whilst living overseas. We were so impressed with their friendly and professional service that we subsequently used them to sell our house. Being very much rooted in the community, they have great local knowledge and understand the dynamics of the area. The team were amazing throughout the sale process, keeping in regular contact and giving feedback after each viewing. We would happily recommend Tuffin & Wren for ei...
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Jul 28,2016
Minithumbup
Chandler Kennedy
Tony Bean
By: 'Troy'
Jul 28,2016
0 people found
this helpful
A roller-coaster of a ride that was selling our house and buying a new one has finally ended thanks to the tremendous effort by Chandler. From finding the house we wanted to purchase 7 months ago to finally completing this month Chandler held everything together when our original buyers fell through and found replacement buyers very quickly. Chandler is always available when you need her, keeps you up to date and does everything she can to support you. Thanks also to Tony and the rest of the tea...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 20,2016
Minithumbup
Chandler Kennedy
By: 'Victor'
Jul 20,2016
0 people found
this helpful
Chandler worked tirelessly for months to make sure our purchase as part of a long chain involving 6 families went through in the end. Despite the many problems caused by buyers and their solicitors at the bottom of the chain, Chandler was able to keep everyone informed at all times and withhold pressure from higher up the chain to get us there. She is always quick to respond to emails and calls, always explains the situation clearly and is willing to listen to our concerns and suggestion. She ...
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 19,2016
Minithumbup
Chandler Kennedy
By: 'Shauna and David'
Jul 19,2016
0 people found
this helpful
Chandler listened to our rental criteria, didn't waste time with non runners, and found us the perfect house within budget. Always professional, but also thorough and efficient while still helping us sort out a few household niggles....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 01,2016
Minithumbup
Chandler Kennedy
By: 'Darren'
Jul 01,2016
0 people found
this helpful
From our initial flat viewing to her check-up email after we moved in, Chandler has been a star! It's such nice surprise to deal with a genuine, helpful agent in London. I've dealt with a lot of companies and landlords in London but none come remotely close to Chandler and Tuffin & Wren....
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Comment on agent fees
The Fees are maybe on the higher side of normal, but worth it because of the customer service and help.
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Apr 05,2016
Minithumbup
By: 'Will'
Apr 05,2016
0 people found
this helpful
I both brought and sold my house with Tuffin & Wren. I had a very tight timescale to make it happen and they were brilliant. They put in so much effort to make sure the deal went through and I feel they gave a really personal service. It was the excellent communication that ensured a potentially stressful time was made to go smoothly. I could not recommend them highly enough!...
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Comment on agent fees
Good
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Apr 01,2016
Minithumbdown
Tony Bean
By: 'Disappointed of Northfields'
Apr 01,2016
0 people found
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The experience of selling our house through T&W Northfields was one of the most appalling experiences we have ever had ยขรขโ€šยฌรขโ‚ฌล“ regretfully because we bought our house through them originally and the agent (no longer with them) who handled it was great and that went through smoothly. The sale of our house, however, was incompetently handled, we were misinformed about our buyer's circumstances, communication was extremely poor and it was an utter fiasco and just unpleasant. Would real...
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By: Tony Bean
Apr 01, 2016
View all comments (1)
I am bitterly disappointed to read your review and completely at a loss to explain how your experience could have occurred. I have certainly not been made aware of any clients expressing anything like your sentiments and would therefore, very much welcome the opportunity of discussing your grievances further. We could then at least discuss areas we could improve upon and maybe even compensation, if warranted. I very much look forward to hearing further from you. ...
Mar 02,2016
Minithumbup
By: 'A True Professional'
Mar 02,2016
0 people found
this helpful
Carlos Vidal was so professional and helpful during the entire process of searching, buying and completing my transaction on my new home. He always made himself available to answering to my queries and took charge every time a problem was raised by anyone involved in the chain. Carlos' grade of knowledge and competence enable him to advise on all matters and provide options when need, kind and polite, a true asset to his company and to his clients. Definitely the person you are looking fo...
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Feb 23,2016
Minithumbup
By: 'anitaW5'
Feb 23,2016
0 people found
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It is refreshing to deal with an agent you feel you can trust and Tony and his team are knowledgeable, friendly and efficient. They respond promptly to emails and messages. They kept me advised of progress. I would happily use them again and recommend them highly....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 23,2016
Minithumbup
By: 'Clare'
Feb 23,2016
0 people found
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Paul, Chandler and Carlos did an amazing job somehow negotiating with the owners of the house I wanted to buy, for just a year while successive sales of my own house fell through. Patience, tenacity and understanding. I do not believe other bigger more impersonal agents would have stuck with it! We all celebrated when I finally moved exactly a year after I first saw the house I now live in . Very happy....
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Dec 10,2015
Minithumbup
By: 'Survjit Cheeta & Greg James'
Dec 10,2015
0 people found
this helpful
We recently bought a new family home through Tuffin & Wren – Carlos made what can be a very stressful time a lot easier with his hard work and support. He was always available to speak and meet with us and went above and beyond the call of duty to make sure our search and subsequent purchase were successful. We are very happy in our new home – all thanks to Carlos's hard work....
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Dec 03,2015
Minithumbup
Tony Bean
By: 'Alice & Ciaran OSullivan'
Dec 03,2015
0 people found
this helpful
We have just completed the sale on our property and we were very impressed with the service provided. As we are living overseas the management of the sale was a little more difficult. Nothing was too much trouble for Tony and his team and we only had to pick up the phone and ask. Would have no hesitation in recommending Tuffin & Wren...
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Nov 03,2015
Minithumbup
Chandler Kennedy
By: 'RS'
Nov 03,2015
0 people found
this helpful
I'm currently renting a property with Carlos whilst we are looking to buy. Carlos was excellent in finding me the rental property that met my needs. He listens to what his customer wants and provides sound advice and guidance. He has a very friendly and straight forward style which is very refreshing compared to many of estate agents in Northfields. He is a great person to work with and look forward to working with him in purchasing a property. I have also worked with Chandler who has been ver...
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Oct 30,2015
Minithumbup
Tony Bean
By: 'Suranjan Cooray'
Oct 30,2015
0 people found
this helpful
The team at Tuffin and Wren were terrific in dealing with the issues that was popping up during the sale process. They also sold the property at more than the listed price, twice. I will recommend the team at Tuffin and Wren and we will use them again without hesitation...
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Oct 29,2015
Minithumbup
By: 'Amel'
Oct 29,2015
0 people found
this helpful
I rented from Tuffin and Wren for nearly 5 years. The initial service in finding suitable properties to view was excellent - I felt we had really been listened to with regards to what sort of property we were looking for. Subsequently, throughout the period I rented with Tuffin and Wren, I always found them extremely helpful and professional. Any issues or problems we had with maintenance were dealt with incredibly quickly and professionally. All the staff have been very helpful, approachable an...
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Oct 06,2015
Minithumbup
By: 'R.A.'
Oct 06,2015
0 people found
this helpful
Excellent personal service. Flexible with viewing times. Offered sound, unbiased advice. Listened to our requirements/specifications and provided same almost to a tee....
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Jul 11,2015
Minithumbup
Tony Bean
By: 'Mrs s mcloughlin'
Jul 11,2015
0 people found
this helpful
Iam very pleased with. the sale of my house everything went smoothly no problems if I needed to ask a question the staff were always on hand with help and advice I woul recommend tuffin and wren to anyone if I had to score them it would be 10/10...
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Jul 03,2015
Minithumbup
By: 'Justin'
Jul 03,2015
0 people found
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My experience of Tuffin and Wren and with Carlos in particular was outstanding. Friendly, accessible and professional: Carlos was the true definition of what an estate agent should be. A fair summary would be that he was instrumental in easing the sale process through the difficult stages and I have no hesitation in recommending him and Tuffin and Wren....
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Comment on agent fees
Very reasonable after negotiation.
Was this helpful? Yes
Apr 14,2015
Minithumbup
Tony Bean
By: 'Louise'
Apr 14,2015
0 people found
this helpful
I brought my Northfields property from Tony at Tuffin and Wren 7 years ago and I was more than happy to use their services again when I decided to rent my property out. Both the service and ease with which this happened was exceptional. Carlos, even came to my rescue on a Sunday afternoon when I managed to lock myself out.............. but that's another story. The professional standards of Tuffin and Wren made it a pleasure to deal with them again....
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Areas covered
  • W5
  • W13
  • W3
  • W7
  • TW8
  • UB6
  • UB2
  • UB1
  • NW10
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 73% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ418,000
  • Max: ยฃ995,000

Letting
  • Min: ยฃ0
  • Max: ยฃ0

DPS


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From Landlords From Tenants From Vendors From Buyers Other
6 0 8 1 43 0 32 1 2 1
Tony Bean - upload your photo Tony Bean
34 reviews

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Chandler Kennedy - upload your photo Chandler Kennedy
16 reviews

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Simon Bhatti - no image available Simon Bhatti
0 reviews

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Sharon Byrne - no image available Sharon Byrne
0 reviews

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Fees

We will agree a figure that you & I will be happy with
Last updated at 9:46 AM 23/05/2016 by allAgents

Complaints Procedure

Via homes@tuffin-wren.co.uk
Address it to the Partners Tony Bean & Paul Burley
Last updated at 9:46 AM 23/05/2016 by allAgents

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