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    Tony Bean
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    Carlos Vidal
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    Paul Burley
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    Chandler Kennedy
- Independent Estate Agents - Property Sales - Property Lettings - Property Management
Tuffin & Wren

138 Northfield Avenue Ealing, London
Greater London
W13 9SB

020 8566 3366

Nov 14,2016
Minithumbup
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Nov 14,2016
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Timely, knowledgeable, organised. Chandler was very helpful, precise and willing to meet my timetable and help with securing deliveries when I could not be present. A very good service indeed!...
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Nov 10,2016
Minithumbup
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Nov 10,2016
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My husband and I used Tuffin & Wren to manage the rental of our property whilst living overseas. We were so impressed with their friendly and professional service that we subsequently used them to sell our house. Being very much rooted in the community, they have great local knowledge and understand the dynamics of the area. The team were amazing throughout the sale process, keeping in regular contact and giving feedback after each viewing. We would happily recommend Tuffin & Wren for ei...
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Jul 28,2016
Minithumbup
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Jul 28,2016
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A roller-coaster of a ride that was selling our house and buying a new one has finally ended thanks to the tremendous effort by Chandler. From finding the house we wanted to purchase 7 months ago to finally completing this month Chandler held everything together when our original buyers fell through and found replacement buyers very quickly. Chandler is always available when you need her, keeps you up to date and does everything she can to support you. Thanks also to Tony and the rest of the tea...
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Good
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Jul 20,2016
Minithumbup
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Jul 20,2016
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Chandler worked tirelessly for months to make sure our purchase as part of a long chain involving 6 families went through in the end. Despite the many problems caused by buyers and their solicitors at the bottom of the chain, Chandler was able to keep everyone informed at all times and withhold pressure from higher up the chain to get us there. She is always quick to respond to emails and calls, always explains the situation clearly and is willing to listen to our concerns and suggestion. She ...
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Comment on agent fees
N/A
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Jul 19,2016
Minithumbup
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Jul 19,2016
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Chandler listened to our rental criteria, didn't waste time with non runners, and found us the perfect house within budget. Always professional, but also thorough and efficient while still helping us sort out a few household niggles....
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Comment on agent fees
Reasonable
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Jul 01,2016
Minithumbup
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Jul 01,2016
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From our initial flat viewing to her check-up email after we moved in, Chandler has been a star! It's such nice surprise to deal with a genuine, helpful agent in London. I've dealt with a lot of companies and landlords in London but none come remotely close to Chandler and Tuffin & Wren....
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Comment on agent fees
The Fees are maybe on the higher side of normal, but worth it because of the customer service and help.
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Apr 05,2016
Minithumbup
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Apr 05,2016
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I both brought and sold my house with Tuffin & Wren. I had a very tight timescale to make it happen and they were brilliant. They put in so much effort to make sure the deal went through and I feel they gave a really personal service. It was the excellent communication that ensured a potentially stressful time was made to go smoothly. I could not recommend them highly enough!...
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Comment on agent fees
Good
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Apr 01,2016
Minithumbdown
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Apr 01,2016
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The experience of selling our house through T&W Northfields was one of the most appalling experiences we have ever had ยขรขโ€šยฌรขโ‚ฌล“ regretfully because we bought our house through them originally and the agent (no longer with them) who handled it was great and that went through smoothly. The sale of our house, however, was incompetently handled, we were misinformed about our buyer's circumstances, communication was extremely poor and it was an utter fiasco and just unpleasant. Would real...
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What agent could do to change your mind?
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By: Tony Bean
Apr 01, 2016
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I am bitterly disappointed to read your review and completely at a loss to explain how your experience could have occurred. I have certainly not been made aware of any clients expressing anything like your sentiments and would therefore, very much welcome the opportunity of discussing your grievances further. We could then at least discuss areas we could improve upon and maybe even compensation, if warranted. I very much look forward to hearing further from you.....
Mar 02,2016
Minithumbup
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Mar 02,2016
0 people found
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Carlos Vidal was so professional and helpful during the entire process of searching, buying and completing my transaction on my new home. He always made himself available to answering to my queries and took charge every time a problem was raised by anyone involved in the chain. Carlos' grade of knowledge and competence enable him to advise on all matters and provide options when need, kind and polite, a true asset to his company and to his clients. Definitely the person you are looking fo...
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Feb 23,2016
Minithumbup
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Feb 23,2016
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It is refreshing to deal with an agent you feel you can trust and Tony and his team are knowledgeable, friendly and efficient. They respond promptly to emails and messages. They kept me advised of progress. I would happily use them again and recommend them highly....
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Comment on agent fees
Good
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Feb 23,2016
Minithumbup
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Feb 23,2016
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Paul, Chandler and Carlos did an amazing job somehow negotiating with the owners of the house I wanted to buy, for just a year while successive sales of my own house fell through. Patience, tenacity and understanding. I do not believe other bigger more impersonal agents would have stuck with it! We all celebrated when I finally moved exactly a year after I first saw the house I now live in . Very happy....
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Dec 10,2015
Minithumbup
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Dec 10,2015
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We recently bought a new family home through Tuffin & Wren – Carlos made what can be a very stressful time a lot easier with his hard work and support. He was always available to speak and meet with us and went above and beyond the call of duty to make sure our search and subsequent purchase were successful. We are very happy in our new home – all thanks to Carlos's hard work....
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Dec 03,2015
Minithumbup
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Dec 03,2015
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We have just completed the sale on our property and we were very impressed with the service provided. As we are living overseas the management of the sale was a little more difficult. Nothing was too much trouble for Tony and his team and we only had to pick up the phone and ask. Would have no hesitation in recommending Tuffin & Wren...
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Nov 03,2015
Minithumbup
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Nov 03,2015
0 people found
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I'm currently renting a property with Carlos whilst we are looking to buy. Carlos was excellent in finding me the rental property that met my needs. He listens to what his customer wants and provides sound advice and guidance. He has a very friendly and straight forward style which is very refreshing compared to many of estate agents in Northfields. He is a great person to work with and look forward to working with him in purchasing a property. I have also worked with Chandler who has been ver...
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Oct 30,2015
Minithumbup
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Oct 30,2015
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The team at Tuffin and Wren were terrific in dealing with the issues that was popping up during the sale process. They also sold the property at more than the listed price, twice. I will recommend the team at Tuffin and Wren and we will use them again without hesitation...
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Oct 29,2015
Minithumbup
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Oct 29,2015
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I rented from Tuffin and Wren for nearly 5 years. The initial service in finding suitable properties to view was excellent - I felt we had really been listened to with regards to what sort of property we were looking for. Subsequently, throughout the period I rented with Tuffin and Wren, I always found them extremely helpful and professional. Any issues or problems we had with maintenance were dealt with incredibly quickly and professionally. All the staff have been very helpful, approachable an...
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Oct 06,2015
Minithumbup
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Oct 06,2015
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Excellent personal service. Flexible with viewing times. Offered sound, unbiased advice. Listened to our requirements/specifications and provided same almost to a tee....
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Jul 11,2015
Minithumbup
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Jul 11,2015
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Iam very pleased with. the sale of my house everything went smoothly no problems if I needed to ask a question the staff were always on hand with help and advice I woul recommend tuffin and wren to anyone if I had to score them it would be 10/10...
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Jul 03,2015
Minithumbup
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Jul 03,2015
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My experience of Tuffin and Wren and with Carlos in particular was outstanding. Friendly, accessible and professional: Carlos was the true definition of what an estate agent should be. A fair summary would be that he was instrumental in easing the sale process through the difficult stages and I have no hesitation in recommending him and Tuffin and Wren....
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Comment on agent fees
Very reasonable after negotiation.
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Apr 14,2015
Minithumbup
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Apr 14,2015
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I brought my Northfields property from Tony at Tuffin and Wren 7 years ago and I was more than happy to use their services again when I decided to rent my property out. Both the service and ease with which this happened was exceptional. Carlos, even came to my rescue on a Sunday afternoon when I managed to lock myself out.............. but that's another story. The professional standards of Tuffin and Wren made it a pleasure to deal with them again....
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Mar 18,2015
Minithumbup
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Mar 18,2015
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Over the last 12 years I have bought one and sold two houses with Tuffin & Wren and I cannot praise them enough. They have always given me good, solid advice and delivered a great result in a difficult market. They have gone way over and above the expected service form and Estate Agent, for a reasonable fee, and I always felt secure in the knowledge that they were taking care of my best interests. I believe Tuffin & Wren to be an honorable company which I would recommend to anyone in ...
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Comment on agent fees
The fees were reasonable and the service they delivered was exceptional.
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Mar 18,2015
Minithumbup
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Mar 18,2015
0 people found
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I live in California and my Northfields house has been rented to tenants for almost 10 years, and Tuffin & Wren have managed the property for that whole period. They are an excellent company and they have taken great care of the house, which was our family home before moving away, keeping me up to date with maintenance requests and liaising with tenants to keep them and myself happy. Their fees and charges are reasonable and they deliver an excellent service which has given me great peace ...
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Comment on agent fees
Reasonable fees, excellent service
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Mar 03,2015
Minithumbup
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Mar 03,2015
0 people found
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I would like to thank Tuffin & Wren for the patience with me while dealing with the sale of our house. The house was sold very quickly but the purchase of my new property didn't go through. Carlos was so friendly and helpful when trying to find a new house for me while Tony was trying to negotiate another dates with the buyers. I would definitely use this company again and have no hesitation in recommending them....
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Mar 02,2015
Minithumbup
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Mar 02,2015
0 people found
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I have used Tuffin and Wren to manage both the rental and sale of my property, when I resided abroad. I have dealt with Paul and Tony and have always found them professional and transparent in communication. I believe they have a realistic and intelligent knowledge of the property market. They have a more human touch that was not evident in other agents' management of my business, and they are prepared to do that little bit extra for their clients. They take into account that their clients' sit...
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Feb 19,2015
Minithumbup
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Feb 19,2015
0 people found
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We decided to use Tuffin's having originally bought our property through them. They were fantastic throughout the process, from assessing the property for what was evidently the right price, through having a good list of prospective buyers (which avoided us going through an interminable cycles of multiple viewings), all the way to the excellent advice provided through the selling process. What made the process even easier was the helpful way all their staff in the branch were prepared to help, a...
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Comment on agent fees
I think we could have got slightly cheaper charges elsewhere, but I feel the fee charged for the service provided was fair and equitable to everyone involved.
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Jan 15,2015
Minithumbup
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Jan 15,2015
0 people found
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I would actively recommend Tuffin and Wren to prospective sellers in the West London area. In our case they managed to sell our property twice in a short period of time (due to our purchase falling through first time round), and were always responsive and helpful leading up to exchange of contracts. They have a solid understanding of the local market and the factors that are influencing price and demand, and are seen in Northfields and Ealing as being a trusted agent due to their local focus and...
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Jul 14,2014
Minithumbup
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Jul 14,2014
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I would like to thank Carlos from Tuffin and Wren who helped my partner and I find our dream home. We knew instantly that we loved the home and connected with the family living in it. Carlos did everything possible and had our offer accepted within a day. We have now been living in our home for 7 months and love it more every day. I would recommend Carlos and his team....
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Jun 04,2014
Minithumbup
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Jun 04,2014
0 people found
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After my previous move 16 years ago which was very stressful thanks to a poor estate agent, I was a tad sceptical going into this move. But the whole team at Tuffin and Wren were a joy to deal with. From the realistic, calm, down to earth, confident and professional first visit to value my house, to the clever marketing approach they suggested, through to the constant updates and chasing they did on my behalf with no prompting from me, I can wholeheartedly recommend Tuffin & Wren. I sold ...
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May 21,2014
Minithumbup
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May 21,2014
1 people found
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We recently sold a house through Tuffin & Wren and are absolutely pleased for their fantastic service from instruction to completion. We interviewed a few local independent and group estate agents and were impressed by the experience and courtesy of Tony Bean. He didn't disappoint us throughout the 2 month during which he found a good buyer for us quickly, vetted their financial viability thoroughly, and steered the whole stressful process expertly to completion. We are particularly reass...
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Apr 29,2014
Minithumbup
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Apr 29,2014
0 people found
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Fantastic, personal service from a top agent with great local knowledge. Tuffin sold my house in one week to a chain free buyer for asking price. Also bought through them. Great all round service....
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Areas covered
  • W5
  • W13
  • W3
  • W7
  • TW8
  • UB6
  • UB2
  • UB1
  • NW10
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ445,000
  • Max: ยฃ995,000

Letting
  • Min: ยฃ0
  • Max: ยฃ0

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 6 0 39 0 29 1 2 1
Tony Bean - upload your photo Tony Bean
31 reviews

About Tony No description set View full profile
Carlos Vidal - upload your photo Carlos Vidal
52 reviews

About Carlos No description set View full profile
Paul Burley - upload your photo Paul Burley
15 reviews

About Paul No description set View full profile
Chandler Kennedy - upload your photo Chandler Kennedy
7 reviews

About Chandler No description set View full profile

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Fees

We will agree a figure that you & I will be happy with
Last updated at 9:46 AM 23/05/2016 by allAgents

Complaints Procedure

Via homes@tuffin-wren.co.uk
Address it to the Partners Tony Bean & Paul Burley
Last updated at 9:46 AM 23/05/2016 by allAgents

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