Tucker Gardner - CB22 - Reviews

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Customer Reviews

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1 Star Review

Sep 05,2017

By: 'Sam'

Sep 05,2017

Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CB 2

Lettings (as a Landlord)
Postcode: CB 2

2 people found
this helpful

Tucker Gardner used to be an excellent agency but sadly it is now appalling. We are landlords and had terrible experiences with them. Experiences with our last tenant could easily be made into a horror story....jail bird, men demanding * and fraudulent attempts to let!! We now let our flat through an excellent city based agency who are meticulous in all aspects of management and are a pleasure to deal with....
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Comment on agent fees

Probably the same as other agents but by comparison extremely poor service.

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4 Star Review

Dec 17,2014

By: 'Dan C'

Dec 17,2014

Services: Lettings (as a Tenant)
Rent PCM: £890
Would you recommend?: Yes
Postcode: CB1

Lettings (as a Tenant)
Rent PCM: £890
Postcode: CB1

0 people found
this helpful

I've heard some horror stories over the years from friends about various letting agents but my experience with Tucker Gardner this winter has been fantastic. We had an issue with the boiler and the same day we raised the issue they got the engineers out who identified the problem straight away. Knowing what needed to be done we were worried we'd be left in the lurch but they kept us in the loop the whole time, answered any questions and queries quickly, they got fan heaters out to us f...
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1 Star Review

Sep 19,2014

Sally Munday

By: 'Mungo'

Sep 19,2014

Services: Lettings (as a Landlord)
Rent PCM: £1450
Would you recommend?: No
Postcode: CB1

Lettings (as a Landlord)
Rent PCM: £1450
Postcode: CB1

2 people found
this helpful

I never felt that this agency was putting my interests first and it always seemed onerous for them to help me as a landlord. They even got a simple Tenancy Agreement Contract wrong - they cannot event get the basics right and this is coupled with a curt and unprofessional sevice. They lost me one month's rent due to their incompetence and then demanded upfront payment for a check out charge- deeply insulting which added insult to injury! STAY AWAY!...
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By: al

Sep 26, 2014

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Tucker Gardner have tried to contact the owner of this property to address her complaints but have received no response from her. We have received no complaint of any kind from her. In this instance, Tucker Gardner were not retained as managing agents. We were contracted to find tenants but went far beyond this in order to help the owner. When her tenant left suddenly, Tucker Gardner assisted the owner with all the start of tenancy procedures for a new tenancy free of charge. When she as ...

1 Star Review

Jul 05,2013

Hannah Khan

By: 'Unhappy tenants'

Jul 05,2013

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: Cb22

Lettings (as a Tenant)
Postcode: Cb22

6 people found
this helpful

Tucker Gardner in shelford is the worst agent we have ever used. Totally conned. Signed a two year lease and then was told landlord wanted too sell. So our response was ok but we will find something else. We did then we were unable to end the tenancy as they said we were not allowed just to end it!!! Eventually we were told we could give a months notice which we did then it was retracted. We moved out and was held reliable for the rent until new tenant was found. Obviously agent sided with landl...
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What agent could do to change your mind?

Not made the call in the first place, if we were all bound by a legal contract why bother phoning us to say landlord wants too sell???

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By: TuckerGardner

Nov 29, 2013

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How terribly unfair to pick out a staff member by name, given that this was a situation entirely of the tenant's own making. Tenancy agreements contain break clauses, which in our case is two months for the landlord and just one month for the tenant (many tenancy agreements make it two months for both so ours is quite lenient). In this instance the tenant wanted to leave without giving any notice and quite rightly was told that they could not do so. They did then serve notice but they then retra ...

5 Star Review

Jun 25,2013

Jo Nash

By: 'AndyA'

Jun 25,2013

Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: CB22

Sales (as a Buyer)
Postcode: CB22

1 people found
this helpful

Excellent, friendly service throughout. From first contact to arrange viewings right through to completion the staff at Tucker Gardner, and Jo in particular were first class. There were a number of complications elsewhere in the chain, and I\'m certain that it was only Jo\'s willingness and determination to resolve these that saw the sale through in the end....
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Services offered

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Valuation and Fee Performance

33% customers were satisfied with fees 67% accuracy of agent's valuations

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Review statistics

From Landlords		From Tenants		From Vendors		From Buyers		Other

0	2	1	1	0	0	1	0	0	0

Hannah Khan
1 reviews

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Jo Nash
1 reviews

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Sally Munday
2 reviews

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