Properties Glasgow - Infiniti Properties
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    Alasdair Bain
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    Jackie Smith
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    Emma Aitken
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    Sarah Mulhearn
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    Nikkie Dunlop
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    Gillian Reekie
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    Kitty Higgins
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    Laura Mowat
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    Leigh Collins
Full Service head office providing letting, block management, retirement development management, property insurance.
Trinity Factors

209-211 Bruntsfield Place Morningside, Edinburgh
City of Edinburgh
EH10 4DH

0131 447 9911
Aug 18,2017
Minithumbup
Leigh Collins
By: 'Craig Houston-Hayes'
Aug 18,2017
0 people found
this helpful
The Sheriff Court Building in Merchant City in Glasgow is a grade b listed property (residential and commercial) and we are now entering our second year with Trinity Factors. As co-chair , committee member and a resident, I have been delighted with the service provided by this factor but more importantly from the relationship with our building manager Leigh Collins and the service he provides. Leigh is insightful, friendly and has provided clarity, direction and sound advice. He has not only imp...
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Comment on agent fees
see above
Was this helpful? Yes
Aug 15,2017
Minithumbup
Alasdair Bain
Gillian Reekie
By: 'Laura'
Aug 15,2017
1 people found
this helpful
Thanks to Alasdair, Gillian and everyone else at Trinity Factors who helped reinstate my property and the communal areas following a fire in the apartment block. The team was organised, professional and helpful, putting in a lot of time and effort to make sure the whole process went as smoothly as possible....
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Aug 14,2017
Minithumbup
Gillian Reekie
By: 'Jonathan Sutton'
Aug 14,2017
0 people found
this helpful
Trinity Factors manage our 176 unit development at Hopetoun Village. From instruction to date they have done an exemplary job. Financial reporting is transparent;debt recovery and action excellent.Their contractors have undertaken a full internal and external redecoration at very reasonable cost and the development looks as good as new (it's 15 years old!). The up-shot is a very well maintained development with properties transacting within days of marketing at well in excess of usual market per...
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Comment on agent fees
Very reasonable and good value.
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Aug 11,2017
Minithumbup
Gillian Reekie
By: 'L Sneddon'
Aug 11,2017
1 people found
this helpful
I would like to thank Gillian very much for all the hard work she has done organising quotes and chasing up tradesmen to repair the fire damage to the communal stair....
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Comment on agent fees
Good on all the work that has been done
Was this helpful? Yes
By: Trinity Factors
Aug 11, 2017
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It was so sad that your block experienced this fire; but we did our best to get things ship shape again as quickly as possible, Many thanks for leaving this great review. ...
Aug 11,2017
Minithumbup
By: 'Jim Beechman'
Aug 11,2017
1 people found
this helpful
Excellent service from both of them easy to talk to and pleasant Kept me informed of all things needed to be done...
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Comment on agent fees
Good
Was this helpful? Yes
By: Trinity Factors
Aug 11, 2017
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We're delighted that you have become a new Client Jim, and that you are so happy with our service. Thank you for leaving this complimentary review ...
Aug 11,2017
Minithumbup
By: 'Edinburgh Landlord'
Aug 11,2017
1 people found
this helpful
Excellent, speedy service from Trinity Factors, Edinburgh. Very impressed by quick turn around. Always very helpful, what ever the query....
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Aug 11,2017
Minithumbup
Gillian Reekie
Gillian Reekie
By: 'Maureen Chamberlain'
Aug 11,2017
0 people found
this helpful
Having worked with Gill in running our development for several years I can say I have always found her polite and responsive to the issues raised. She handles complaints sensitively and is always straightforward in her dealings with residents and contractors alike. Her manner and experience makes her an ideal property manager....
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Comment on agent fees
I think they are competitive.
Was this helpful? Yes
Aug 09,2017
Minithumbup
By: 'Jim George'
Aug 09,2017
1 people found
this helpful
Our development transferred to Trinity Factors 18 months ago. We have been very satisfied with their performance since they took over. The principal agent we deal with is Nick Jarvie, who we find very responsive and efficient....
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Comment on agent fees
We find their fees very fair and acceptable for the level of service they provide. They have brought savings to our overall costs since taking over, particularly on buildings insurance
Was this helpful? Yes
Aug 04,2017
Minithumbup
By: 'Anonymous'
Aug 04,2017
1 people found
this helpful
Friendly and professional people. Maintenance on properties is taken care of quickly and with high flexibility when scheduling a visit from the contractors....
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Aug 04,2017
Minithumbup
Nikkie Dunlop
By: 'Chairman'
Aug 04,2017
0 people found
this helpful
Trinity have been our Factors for some years and we have been pleased with their service, and promptness of communication....
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Aug 03,2017
Minithumbup
Nikkie Dunlop
By: 'Mac'
Aug 03,2017
1 people found
this helpful
Nikkie Dunlop is extremely professional and efficient . Her approach to handling multiple issues is one of calmness and getting the job done in a timely manner....
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Comment on agent fees
Competitive.
Was this helpful? Yes
Aug 03,2017
Minithumbup
Nikkie Dunlop
By: 'Anne Mackenzie'
Aug 03,2017
1 people found
this helpful
Perdrixknowe is a Owner Retirement Complex. Nikkie Dunlop is our Property Manager. She has great knowledge of all aspects of property management at the same time helpful and approachable....
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Aug 03,2017
Minithumbup
Nikkie Dunlop
By: 'Joyce'
Aug 03,2017
0 people found
this helpful
I have always found Nikkie to be helpful and prompt in dealing with the problems that arise. She provides good advice to the committee when discussions are needed....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Aug 02,2017
Minithumbup
Nikkie Dunlop
By: 'L111'
Aug 02,2017
0 people found
this helpful
Nikkie is a very professional individual extremely well versed in Factoring private properties She is a very approachable person willing to assist at all times. She balances all the owners needs in a most impartial and diligent manner. Having experienced 2 other reputable letting agents there is not a patch on how Trinity manage my factoring needs with so much dedication....
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Comment on agent fees
Fees are fair for the excellent service and reporting we receive.
Was this helpful? Yes
Jun 21,2017
Minithumbup
Emma Aitken
By: 'Donald'
Jun 21,2017
1 people found
this helpful
Emma was very helpful, pleasant, and professional. She answered all of our questions quickly and thoroughly, and she was quick to respond to our emails, either by email or phone. We have had no issues with the flat that we've rented so far, but have no doubt that if any do arise, Emma will assist as quickly and efficiently as possible....
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Was this helpful? Yes
Jun 20,2017
Minithumbup
Sarah Mulhearn
By: 'Melissa'
Jun 20,2017
2 people found
this helpful
I rented throughTrinity for just over a year, great agency to rent through. No issues or problems with them at all, I would happily rent through them again in the future. They were very quick when I reported any repairs & they always kept me up-to-date with what was happening. When it came to moving out they were very helpful & made the moving out process very quick & easy. Sarah was great, very professional & kept in contact with my constantly. I highly recommend the agency to a...
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Jun 15,2017
Minithumbup
Sarah Mulhearn
By: 'David'
Jun 15,2017
1 people found
this helpful
Hi, I had my garage broken in to while away on holiday. This was distressing as i thought my motorcycle was stolen. Sarah and her maintenance team got the matter resolved quickly with no fuss or hassle and my garage was secured the next day with a new garage defender. Much appreciated....
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Comment on agent fees
not applicable
Was this helpful? Yes
Jun 07,2017
Minithumbup
By: 'Park'
Jun 07,2017
1 people found
this helpful
The Trinity Lettings Team was always very responsive and professional. Work was carried out rapidly and efficiently. They were very transparent, with a detailed monthly summary of all costs provided. Thorough inspections were performed at regular intervals, and when I spoke to tenants they said that they were also happy with Trinity. I recommend them....
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Comment on agent fees
Fees were very reasonable, slightly less than my previous terrible agency and far superior service.
Was this helpful? Yes
Jun 06,2017
Minithumbup
Jackie Smith
By: 'D.Mac'
Jun 06,2017
1 people found
this helpful
I have been using Trinity on and off since 2007, when I needed to rent my home/ flat for a few years. Jackie was present at the time, she give me clear guidelines and was very supportive in how to take the process forward. She was very reassuring and give excellent advice in how to prepare my flat for rent. What was good to leave and what was best to remove. Once the tenant is in, the team keep regular checks on the property, they communicate on a regular basis, if there any issues . Mont...
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Comment on agent fees
I have no method of comparing the fees , as I have only ever used Trinity, and I guess the fees are fair.
Was this helpful? Yes
Apr 26,2017
Minithumbup
Emma Aitken
By: 'Hannah'
Apr 26,2017
1 people found
this helpful
We have recently moved in to a rented flat with trinity factors and we're delighted with the service we have received! Emma has been friendly, professional and very attentive. The staff are very approachable and keen to help in any way necessary. Everyone in the office was welcoming and things have been dealt with incredibly quickly. Before moving into the property, Emma sent us electronic copies of all the paperwork, including an example lease. Everything was explained clearly but she gave us ...
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Was this helpful? Yes
Apr 20,2017
Minithumbup
Sarah Mulhearn
By: 'Katerina'
Apr 20,2017
2 people found
this helpful
Me and my son are very happy with the services that have been offered to us. All of our needs and question have been answered professionaly, with care and kindness. We are extremelly satisfied with everything that has been offered and how problems have been handled....
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Apr 18,2017
Minithumbup
Emma Aitken
By: 'Andrew S'
Apr 18,2017
1 people found
this helpful
Emma Aitken was very helpful and professional when arranging a lease on behalf of mother. All of our questions were answered quickly, and clearly. Emma was especially helpful by visiting my mother in her home to sign the lease, as she would have found it very difficult to visit the office. I was very pleased with this level of service to an elderly client....
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Was this helpful? Yes
Apr 04,2017
Minithumbup
Sarah Mulhearn
By: 'Alison Girdwood'
Apr 04,2017
1 people found
this helpful
Sarah Mulhern has acted as manager for the letting of my property and has been efficient, pleasant and quick to respond on all aspects of the letting process. I have confidence that issues will be dealt with quickly and effectively....
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Comment on agent fees
Very competitive - compared favourably with other agents
Was this helpful? Yes
Mar 29,2017
Minithumbup
Jackie Smith
By: 'Thomas'
Mar 29,2017
1 people found
this helpful
Jackie Smith and Trinity Factors provided a great service before, throughout and after my tenancy. Friendly, professional, personal. Thank you Jackie and Trinity Factors...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 23,2017
Minithumbup
Sarah Mulhearn
By: 'Evan Wells'
Mar 23,2017
1 people found
this helpful
Hello, just a quick email to say what a pleasure it has been to work with Trinity Factors of Bruntsfield and, more specifically, Leasing Agent Sarah Mulhearn when it came to renting our property. Letting agents get a bad rap all to often these days, and I can truly recommend Sarah and Trinity Factors for their efficiency, attention-to-detail and professionalism across every aspect of the rental process. I would highly recommend them anytime!...
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Was this helpful? Yes
Mar 13,2017
Minithumbup
Emma Aitken
By: 'FDiesel'
Mar 13,2017
0 people found
this helpful
Emma has been brilliant. Very helpful, friendly and professional. Would highly recommend Trinity Factors. They have been very responsive to any issues....
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Comment on agent fees
Fees are in line with all agents.
Was this helpful? Yes
Mar 01,2017
Minithumbup
Emma Aitken
By: 'Anna'
Mar 01,2017
1 people found
this helpful
Emma since beginning was very kind and helpful. All moving process thanks to her wasn't to stressful. Very recommended!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 24,2017
Minithumbdown
Sarah Mulhearn
Emma Aitken
By: 'Marc'
Feb 24,2017
1 people found
this helpful
Trinity Factors is a very unprofessional agency. I went for a viewing and applied for a flat. As I said that I could pay 6 months' rent in advance (I am foreigner and don't have a guarantor), they called me immediately and asked me to pay 375 pounds to secure the property. The staff has always been rude and used in the email verbs like 'MUST BE PAID' to make you feel as a beggar who has to deserve the property. Section 82 of the Rent (Scotland) Act 1984 (as amended by section 32 of the Private R...
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Comment on agent fees
nc
Was this helpful? Yes
By: Marc
Aug 04, 2017
View all comments (2)
Dear Letting Agents, for the sake of accuracy, yours was not a deposit. As I have written, a deposit is the one stated in the advertisement and payed upfront; this money MUST be put in a Scheme approved by British Law. Yours was a PRE-DEPOSIT to secure the property which was asked on the phone under the threaten to lose the flat. And when I popped into your office you strictly told me that this 'upfront money', which is not a deposit, is never refunded. The only reason why you refunded is becaus ...
Feb 21,2017
Minithumbup
Jackie Smith
By: 'Serap Gonen'
Feb 21,2017
0 people found
this helpful
I have enjoyed living in the property, it is well maintained and presented and I have had no major problems. I have had a positive experience with Trinity Factors, they have been really accommodating and helpful and I have always had quick responses to my questions/queries/complaints. Jackie Smith in particular has been extremely helpful, friendly, quick to respond, efficient and extremely organised. Jackie and other members of staff have made my experience in renting with Trinity Factors an ext...
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Comment on agent fees
As usual, no comments
Was this helpful? Yes
Feb 21,2017
Minithumbup
By: 'George Conchar'
Feb 21,2017
0 people found
this helpful
Since the spring of 2013 Trinity Factors have been engaged in relation to the Provision of Factoring Services to the Wester Rubislaw Development in Morningside. Wester is a small complex - 7 apartments in all. Their services since engagement have been provided in a professional and prompt manner due in no small measure to the excellent cooperation form their designated Property Manager - Callum Seale.Given our experience to date I would have no hesitation in recommending them to you. George Con...
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Comment on agent fees
Very Reasonable
Was this helpful? Yes
Areas covered
  • EH10
  • Edinburgh and the Lothian
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 59% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

RICS ARMA SAL


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 0 14 3 0 0 0 0 14 0
Alasdair  Bain Alasdair Bain
Head of Lettings
5 reviews

About Alasdair No description set View full profile
Jackie Smith - upload your photo Jackie Smith
Admin Manager
5 reviews

About Jackie No description set View full profile
Emma  Aitken - no image available Emma Aitken
Lettings Co-ordinator
6 reviews

About Emma No description set View full profile
Sarah Mulhearn - upload your photo Sarah Mulhearn
6 reviews

About Sarah No description set View full profile
Nikkie Dunlop - upload your photo Nikkie Dunlop
5 reviews

About Nikkie No description set View full profile
Gillian Reekie - upload your photo Gillian Reekie
4 reviews

About Gillian No description set View full profile
Kitty Higgins - no image available Kitty Higgins
0 reviews

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Laura Mowat - no image available Laura Mowat
0 reviews

About Laura No description set View full profile
Leigh Collins - upload your photo Leigh Collins
1 reviews

About Leigh No description set View full profile

Job vacancies

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Fees

No fees set.
Last updated at 10:41 AM 15/08/2017 by Alasdair Seale

Complaints Procedure

In the first instance, please ask for the property manager,
Last updated at 10:41 AM 15/08/2017 by Alasdair Seale

Awards won by Trinity Factors, Edinburgh EH10 4DH

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