Properties Glasgow - Infiniti Properties
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    Ally Bain
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    Jonathon Whitten
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    Jackie Smith
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Trinity Factors

209 Bruntsfield Place Edinburgh
City of Edinburgh
EH10 4DH

0131 447 9911

Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
Have been a client for nine years, working with Ally and Jackie on the letting and management of my property in Edinburgh. I have found them & the other team members I deal with, to be friendly, helpful and efficient....
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Comment on agent fees
Reasonable
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Aug 23,2016
Minithumbup
By:
Aug 23,2016
1 people found
this helpful
Excellent, polite, and prompt service. We get all the information with need without being contacted for things we don't. Their odd-job folk are good quality and good value, so we know we can automatically leave it up to them. Takes all the stress out of letting....
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Apr 22,2016
Minithumbup
By:
Apr 22,2016
4 people found
this helpful
We are delighted with the high level of professional service and response that Ally Bain and the team at Trinity Factors in Bruntsfield provide. I managed our rental flat in Stockbridge for many years renting it out to people I know - despite this, like many landlords, I could write a book on the weird and wonderful experiences that occurred. I had met Ally when he was with another business years ago and at that time a friend needed a place so didn't pursue. When she left I 'tracked' him down...
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Comment on agent fees
Fair fees for service provided.
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Mar 07,2016
Minithumbdown
By:
Mar 07,2016
5 people found
this helpful
Summary: Attempted to unjustly deduct money from my deposit. I won in adjudication being awarded approximately 80% of the dispute amount. My advice is AVOID this Agent. Incompetent and unprofessional. See more details below: Trinity Factors initially impressed me with the speed and helpful way in which they set up my tenancy. However this attitude soon changed shortly after moving into the property. The day I moved in the place was dirty and it had not been cleaned as promised. There were mar...
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Comment on agent fees
N/A
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Mar 10,2015
Minithumbup
By:
Mar 10,2015
3 people found
this helpful
Nothing but praise from initial phone contact to viewing the three properties on the day. Jackie was great and always joyous on the phone not to mention very helpful as I waded through this unknown territory of flat rental. They called back when they said they would and guided and helped me with answers to my questions. Jonathan was great and knew two of the properties well. The one he hadn't visited before, he had all the information for and was able to give more info to my questions by cal...
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By: Alasdair Seale, Trinity FGactors
Jan 18, 2016
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Thank you very much. Very pleased that my staff have been so helpful and supportive.....
Jan 06,2015
Minithumbup
By:
Jan 06,2015
2 people found
this helpful
I have been using Trinity Factors on and off, since 2007. Although some of the staff have moved over the years, they have continued to be extremely thoughtful and supportive in their management of my property. They provided good photographs of the property, and advertised it quickly. They communicated well with me in regard to any issues, using e-mail, or calling. Unfortunately it was my own e-mail that let me down. Also in the first instance, I have looked after my property, taking care w...
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By: Alasdair Seale, Trinity Factors
Jan 18, 2016
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Thank you very much for leaving a great review and I'm delighted that you are happy with the service we provide. Over 9 years it's inevitable that we have staff changes; but our Head of Lettings was with us a long time ago as a Lettings Negotiator. So it's nice to know our staff think well of us too.....
Nov 12,2014
Minithumbup
By:
Nov 12,2014
0 people found
this helpful
We were very pleased with the service from Trinity Factors. I dealt with them on behalf of my son who had to move abroad and needed to rent out his flat while he is away. They gave good advice about what things needed to be done to the flat before renting and also what to leave in the flat or to remove. Within a few days of the flat being advertised they had found tenants and sent us details. The flat has only been rented for a few months but so far we have been very happy with Trinity Facto...
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Sep 30,2014
Minithumbdown
By:
Sep 30,2014
2 people found
this helpful
Dealing with them was a nightmare from the beginning until the end of our tenancy. Long story short, we were close to sue them after few incidents. At the end they made as difficult as possible for us to get the deposit back. Luckily money now is kept by a Safe Deposit Scheme that helped us get it back. If you have any choice - go somewhere else or make sure you keep evidence of any correspondence with them, just in case!...
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By: Ally Bain
Nov 05, 2014
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The law in Scotland requires us to place your rental deposit with an independent Government approved deposit scheme. The deposit is held by the independent deposit scheme for the duration of your tenancy in order to protect the interests of both tenant and landlord. The scheme is completely independent and will look at the evidence submitted by both parties should there be a dispute about deductions from a tenant deposit. In reference to your deposit; the independent adjudicator investigated the....
Jul 11,2014
Minithumbup
By:
Jul 11,2014
1 people found
this helpful
I have recently become a landlady and was unsure of the process. Ally Bain and his team were all very willing to help guide me through the process. There was not a moment when I felt that I was being a burden with all of my questions. My Property was put on the market and within a week I had a tenant. I could not have asked for a better service and am very pleased I placed my property with Trinity Factors...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Ally Bain - upload your photo Ally Bain
3 reviews

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Jonathon Whitten - no image available Jonathon Whitten
Lettings and Sales Co-Ordinator
1 reviews

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Jackie Smith - upload your photo Jackie Smith
2 reviews

About Jackie No description set View full profile

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