• Daniel Beresford
    Daniel Beresford
  • Chris Menzies
    Chris Menzies
  • Brett Foulser
    Brett Foulser
  • Emilio Ascione
    Emilio Ascione
  • Gabriella Guinchard
    Gabriella Guinchard
  • Elle Lawrance
    Elle Lawrance
  • Amy Shepherd
    Amy Shepherd
  • Tom Miller
    Tom Miller
  • upload your photo
    Lee Glome
  • upload your photo
    Zack Brown
  • claim your profile
    Michael D'Alson
  • claim your profile
    Adam Lockwood
  • claim your profile
    Jordan Brown

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.

Read full description...

Townends Regents Woking covers Woking, Knaphill and the surrounding villages. Woking is a busy town, full of things to do and see. Due to the amount of regeneration happening, it is an attractive area for all. There is a fantastic selection of schools on offer in Woking and there are plenty of activities to keep everyone entertained. If you are thinking about selling, buying, letting or renting in or around Woking contact us today

When you work with Townends Regents you benefit from:
• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.
• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.
• A marketing package which is tailored to maximise your property’s exposure.
• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact.

Townends

4 Commercial Way Woking
Surrey
GU21 6ET

01483 761943


Properties for sale
Properties for rent
Oct 11,2017
Minithumbup
Zack Brown
Brett Foulser
By: 'E Gallagher'
Oct 11,2017
0 people found
this helpful
Fantastic service from initial meeting with Brett and sale with Zack. Good number of viewings and offers. I would highly recommend Regents and Zack....
read full review
Comment on agent fees
Great
Was this helpful? Yes
Aug 24,2017
Minithumbup
Zack Brown
By: 'Mr Smith'
Aug 24,2017
1 people found
this helpful
Zack helped me find the perfect property. Being a first time buyer I didn't know what to expect along the way and Zack stayed in contact with me throughout the process, he always called when they had taken on a property which suited my requirements and would also call just to see how my search was going and if any requirements had changed. I cannot fault Zack and he is an outstanding asset to Regents....
read full review
Was this helpful? Yes
Jul 18,2017
Minithumbup
Brett Foulser
Brett Foulser
By: 'An outstanding profesional'
Jul 18,2017
0 people found
this helpful
Brett was chosen over 4 other local agents and his efforts on our behalf went far beyond our expectations, There were some problem at times but Brett was ever optimistic and realistic in his strategies and resolutions. He certainly has outstanding communication skills. All-in-all Brett and his team supported us throughout in a professional, reassuring, indefatigable and knowledgeable manner....
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Comment on agent fees
Of course we would rather have lower fees - who wouldn't! That said In the final analysis you get what you are prepared to pay for - Brett earned his money.
Was this helpful? Yes
May 09,2017
Minithumbdown
Elle Lawrance
Elle Lawrance
By: 'Rebello'
May 09,2017
0 people found
this helpful
Elle, has been extremely helpful , polite and professional in the whole process. She is very prompt to respond to emails, queries and clarifications. It's been great working with her over the last few weeks....
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Comment on agent fees
Good
Was this helpful? Yes
May 08,2017
Minithumbup
Elle Lawrance
By: 'Liz'
May 08,2017
0 people found
this helpful
Elle has been looking after my portfolio for just a little while but in the time has made a real service improvement. She is very professional in all matters, polite and very tenacious. Elle is happy to pick up any issue that may arise and whether it is her direct responsibility or not will see it through to the end. From a communication point of view she always does what she say she will, when she says. Keep it up Elle!...
read full review
Comment on agent fees
Fees agreed are a corporate agreement
Was this helpful? Yes
May 07,2017
Minithumbup
Elle Lawrance
By: 'Natalie'
May 07,2017
0 people found
this helpful
Elle was very friendly and helpful. She was very considerate in areas such as confidentiality. She was also quick at returning calls and emails which really makes a difference!...
read full review
Comment on agent fees
Agent's fees are high but are everywhere!
Was this helpful? Yes
May 06,2017
Minithumbup
Elle Lawrance
Elle Lawrance
By: 'Ursula'
May 06,2017
0 people found
this helpful
Made the process very simple, easy and looked at our own individual needs! Amazing estate agent!!! Would always chose to speak to Elle if needed....
read full review
Comment on agent fees
Agency fees are never the best but you just have to suck it up.
Was this helpful? Yes
May 06,2017
Minithumbup
Elle Lawrance
By: 'Georgia'
May 06,2017
0 people found
this helpful
Elle has been wonderful to liaise with regarding viewing and securing a property. she was always incredibly prompt in returning my emails and answering any queries....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Apr 28,2017
Minithumbup
Elle Lawrance
Emilio Ascione
By: 'Jes'
Apr 28,2017
0 people found
this helpful
Elle and Emilio have really given me the best that they can provide. Having had a turbulent time with previous management I am very please with the service provided under the new management....
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Comment on agent fees
Very fair and manageable
Was this helpful? Yes
Mar 27,2017
Minithumbup
Brett Foulser
By: 'Claire'
Mar 27,2017
0 people found
this helpful
A massive thank you to Brett for all of his help and advice on regards to the sale of my property, being a smaller branch you really are treated like a person and not just another property on their books! He was able to offer us sound advice and guide us through the tricky process of selling a property! Could not recommend him enough!...
read full review
Comment on agent fees
We achieved a brilliant price due to buying through them previously
Was this helpful? Yes
Mar 27,2017
Minithumbup
Aneesah Hussain
By: 'DY'
Mar 27,2017
0 people found
this helpful
Aneesah was not only charming and very well dressed at the time that we met up for the appointment to see the flat. She thoroughly went through the properties with us, answered our questions and further helped us to resolve many issues that we had. From the agents that I have dealt with in Woking, she was by far the most professional one and the fastest one to answer. She did regular checks on us even though the call was international. I really can't recommend this agent enough....
read full review
Was this helpful? Yes
Mar 27,2017
Minithumbup
Aneesah Hussain
By: 'Christine'
Mar 27,2017
0 people found
this helpful
Aneesah was very sweet, took us around even after office hours because we were only going to be in Woking for one day. The flats she showed us were lovely and met our needs quite well, and she was also able to get us very great offers. She replied to all our emails and inquiries with excellent efficiency. Extremely helpful, abseloutely charming. Unfortunately we weren't able to end up renting a flat from her due to our personal reasons, but I'd love to work with her again sometimes in the future...
read full review
Was this helpful? Yes
Mar 03,2017
Minithumbup
Daniel Beresford
By: 'Rachel'
Mar 03,2017
0 people found
this helpful
Dan has been amazing through the whole process. From the first of many viewings not only on this house but a couple of others I saw too. Always on hand with a bit of advice and to answer all my questions. He has made the whole process a lot easier and more pleasurable. Thanks Dan....
read full review
Was this helpful? Yes
Feb 28,2017
Minithumbup
Daniel Beresford
By: 'Jo'
Feb 28,2017
0 people found
this helpful
We bought our house from Daniel when he worked at a different branch. He was so helpful and helped us every step of the way. He was very professional and efficient, and I am very grateful for all the help....
read full review
Was this helpful? Yes
Feb 13,2017
Minithumbup
Daniel Beresford
By: 'Anonamous'
Feb 13,2017
1 people found
this helpful
Daniel helped us buy our first home, he was polite and very helpfull we have dealt with quite a few agents in the woiking area and Daniel seems like one of the best...
read full review
Comment on agent fees
nonr
Was this helpful? Yes
Jan 16,2017
Minithumbup
By: 'Laurence Slater'
Jan 16,2017
0 people found
this helpful
I have been dealing with Elle Lawrance at Townends in Woking and have received excellent service. Each time II've contacted her she's responded quickly and efficiently by both phone and email and has been a pleasure to deal with. She represents Townends extremely well....
read full review
Was this helpful? Yes
Nov 28,2016
Minithumbup
By: 'Jamie & Jenna'
Nov 28,2016
0 people found
this helpful
We purchased our property through the Regents Woking branch, and were very pleased with the service we received. When we initially viewed the property, Matthew showed us around and answered our questions competently without the 'hard sell' approach. We were pleased with the assistance we received during the purchasing process and were regularly updated with regards to the solicitor's progression with the legal documentation. Matthew was always quick to respond to any queries and offered support...
read full review
Was this helpful? Yes
Nov 24,2016
Minithumbup
Brett Foulser
By: 'Sarah'
Nov 24,2016
0 people found
this helpful
As a purchaser of a property in Woking, Regents were very helpful. Matt followed up every issue on our behalf, and dealt with all our queries quickly and efficiently, no matter how small. He was very supportive throughout the process. We also had dealings with Brett, who was also very helpful and understood our situation. Communications within the office must be excellent as no matter who you spoke to, everyone seemed to know the current situation on our purchase. Thanks Regents of Goldsworth...
read full review
Was this helpful? Yes
Oct 18,2016
Minithumbup
By: 'Frangemini'
Oct 18,2016
2 people found
this helpful
I registered with Regents with a specific wish for a certain type of property in Goldsworth Park. As soon as a property that met those requirements was registered I was contacted by Matthew Hill who dealt with me in a professional, and friendly manner. I was kept informed on every matter that arose throughout the whole purchase, and if it was necessary at any time for me to call, my query was quickly and efficiently dealt with. I would certainly recommend Regents and Matthew Hill in particular...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Oct 14,2016
Minithumbup
By: 'Mr Mukulesh Roychowdhury'
Oct 14,2016
0 people found
this helpful
We encountered both Matthew Hill and Charlie of Regents Estate Agents (Goldsworth Park branch) whilst in the process of selling our property in Goldsworth Park. Although we did not engage Regents to market our property, we were contacted by Charlie initially and were added to the mailing list. As a result we did view several properties in Woking marketed by Regents. I found both Matthew and Charlie to be very pleasant and professional and knowledgeable about the properties they showed us and ...
read full review
Comment on agent fees
Not Applicable
Was this helpful? Yes
Aug 11,2016
Minithumbup
By: 'Harry'
Aug 11,2016
0 people found
this helpful
I thought being new to the area finding a new property to rent would be a difficult transition but Zack made this a very smooth and quick process and can't stress enough how helpful he was, he was extremely genuine and up front and would give honest input not just push sales....
read full review
Comment on agent fees
Very good
Was this helpful? Yes
Aug 04,2016
Minithumbup
By: 'Mark'
Aug 04,2016
0 people found
this helpful
Zack is one the best agents I've had the pleasure of dealing with. He was friendly and explained everything extremely well. I would not hesitate to use Zack again in the future and highly recommend him to anyone in the Woking area....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jul 22,2016
Minithumbup
By: 'Owen'
Jul 22,2016
1 people found
this helpful
Purchasing via Regents, I do not know Regents as an agency but so far as Matthew Hill goes, Regents should be privileged to have Matthew representing them. Having lived in Woking for a decade now and watch the property prices grow excessively with the good commuter route into London, my wife and I have met quite a few agents. A handful exceptional, the majority 'ok' and just making the grade and a few who should realise it doesn't just take a 'lick of paint' to suddenly grow the property by &...
read full review
Was this helpful? Yes
Jun 09,2016
Minithumbup
Louis Byrne
By: 'Meddy'
Jun 09,2016
0 people found
this helpful
Listened to what I needed, and was able to make the whole process fast, straightforward and easy for me. Very happy with it!...
read full review
Was this helpful? Yes
Jun 09,2016
Minithumbup
Louis Byrne
By: 'Louis'
Jun 09,2016
0 people found
this helpful
I worked with Louis Byrne to find a letting in side the Woking area with many requirements for the correct property, that we was seeking. We successfully managed this inside 2 weeks another requirement I found Louis very dependable in his professionalism at all times and most importantly honest & open, with a can do attitude,... Thank you...
read full review
Comment on agent fees
Very good
Was this helpful? Yes
May 25,2016
Minithumbup
By: 'ValB'
May 25,2016
0 people found
this helpful
My Mum is elderly, and was quite nervous about putting her house on the market, especially after a previous experience with a different agent, when prospective buyers turned up at any time without an appointment. Matt was very good about making her feel comfortable about the process, and treated her feelings with great respect. Although we did not make the sale this time, I would have no hesitation of going back to Townends again if the opportunity arose....
read full review
Comment on agent fees
Better end of average.
Was this helpful? Yes
May 23,2016
Minithumbup
Louis Byrne
By: 'David'
May 23,2016
1 people found
this helpful
Louis has acted for me on two properties in Woking, and I have nothing but praise for his professionalism and his ability to find good quality tenants. Having used many of the letting agents in the area I would not hesitate to recommend Louis....
read full review
Comment on agent fees
Acceptable
Was this helpful? Yes
May 21,2016
Minithumbup
By: 'ColinF'
May 21,2016
2 people found
this helpful
Zack was excellent help in getting us our new home. He guided us through the process and was always available to help on the phone with queries. Moving home is a stressful experience, but Zack made sure everything went smoothly for us....
read full review
Was this helpful? Yes
May 20,2016
Minithumbup
Louis Byrne
By: 'Amanda Cahill'
May 20,2016
1 people found
this helpful
Due to Louis's quick response to our enquiry and his flexibility around viewing arrangements we were able to see the property very quickly and were therefore able to secure the letting. Thanks for your prompt and efficient service Loius, much appreciated....
read full review
Comment on agent fees
Admin fee a bit higher than some of the local competition.
Was this helpful? Yes
May 18,2016
Minithumbup
By: 'Anais'
May 18,2016
3 people found
this helpful
Zack is a polite and friendly professional. He is definitely one of the most responsive and accommodating agent we have interacted with so far. I highly recommend him to prospective tenants. He was able to secure a £200 savings for us and we greatly appreciate it....
read full review
Comment on agent fees
Townends fees are on comparatively higher in that segment of the market so this needs to be taken into account when budgeting.
Was this helpful? Yes
Areas covered
  • GU18
  • Central Woking & the surrounding villages
  • GU21
  • GU22
  • GU23
  • GU24
  • GU25
  • KT14
  • KT15
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £33,500
  • Max: £480,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
31 0 71 2 31 0 28 0 10 0
Daniel Beresford Daniel Beresford
Sales Negotiator
9 reviews

About Daniel At Townends we are Passionate about Property and I am determined your perfect buyer at the best possible price for your property. View full profile
Chris Menzies Chris Menzies
Sales Negotiator
29 reviews

About Chris At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile
Brett Foulser Brett Foulser
Sales Director
41 reviews

About Brett At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile
Emilio Ascione Emilio Ascione
Client Manager
70 reviews

About Emilio I am Passionate about Property; I will ensure your customer experience with Townends is as it should be. I will provide on-going support and guidance and about the sale or let of your property. View full profile
Gabriella Guinchard Gabriella Guinchard
Trainee Sales Negotiator
0 reviews

About Gabriella At Townends we are Passionate about Property and I am determined your perfect buyer at the best possible price for your property. View full profile
Elle Lawrance Elle Lawrance
Lettings Negotiator
6 reviews

About Elle At Townends we are Passionate about Property and I am determined to find your perfect tenant quickly and efficiently. View full profile
Amy Shepherd Amy Shepherd
Branch Co-Ordinator
0 reviews

About Amy Branch Co-ordinators are the heart of every branch. We ensure the smooth running of all branch processes and daily duties, as well as acting as a first point of contact for all customers. We ensure th View full profile
Tom Miller Tom Miller
Sales Negotiator
0 reviews

About Tom At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile
Lee Glome - no image available Lee Glome
Sales Manager
0 reviews

About Lee At Townends we are Passionate about Property and are proud to be able to offer our customers a complete property solution including sales and lettings, mortgages and surveys as well as conveyancing an View full profile
Zack Brown - no image available Zack Brown
Sales Negotiator
2 reviews

About Zack At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile
Michael D'Alson - upload your photo Michael D'Alson
Lettings Manager
0 reviews

About Michael At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile
Adam Lockwood - upload your photo Adam Lockwood
Trainee Lettings Negotiator
0 reviews

About Adam At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile
Jordan Brown - upload your photo Jordan Brown
Trainee Lettings Negotiator
0 reviews

About Jordan At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 12:33 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:33 PM 06/12/2017 by allAgents

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