• Louis Byrne
    Louis Byrne
  • Matt Roll
    Matt Roll
  • Amilcar Caires
    Amilcar Caires
  • John Catchpole
    John Catchpole
  • Zack Brown
    Zack Brown
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

4 Commercial Way Woking
Surrey
GU21 6ET

01483 761943

Aug 11,2016
Minithumbup
By:
Aug 11,2016
Featured Review
0 people found
this helpful
I thought being new to the area finding a new property to rent would be a difficult transition but Zack made this a very smooth and quick process and can't stress enough how helpful he was, he was extremely genuine and up front and would give honest input not just push sales....
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Comment on agent fees
Very good
Was this helpful? Yes
Aug 04,2016
Minithumbup
By:
Aug 04,2016
Featured Review
0 people found
this helpful
Zack is one the best agents I've had the pleasure of dealing with. He was friendly and explained everything extremely well. I would not hesitate to use Zack again in the future and highly recommend him to anyone in the Woking area....
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What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
Jun 09,2016
Minithumbup
By:
Jun 09,2016
Featured Review
0 people found
this helpful
Listened to what I needed, and was able to make the whole process fast, straightforward and easy for me. Very happy with it!...
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Was this helpful? Yes
Jun 09,2016
Minithumbup
By:
Jun 09,2016
Featured Review
0 people found
this helpful
I worked with Louis Byrne to find a letting in side the Woking area with many requirements for the correct property, that we was seeking. We successfully managed this inside 2 weeks another requirement I found Louis very dependable in his professionalism at all times and most importantly honest & open, with a can do attitude,... Thank you...
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What agent could do to change your mind?
Very good
Comment on agent fees
Very good
Was this helpful? Yes
May 25,2016
Minithumbup
By:
May 25,2016
Featured Review
0 people found
this helpful
My Mum is elderly, and was quite nervous about putting her house on the market, especially after a previous experience with a different agent, when prospective buyers turned up at any time without an appointment. Matt was very good about making her feel comfortable about the process, and treated her feelings with great respect. Although we did not make the sale this time, I would have no hesitation of going back to Townends again if the opportunity arose....
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What agent could do to change your mind?
Better end of average.
Comment on agent fees
Better end of average.
Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
I thought being new to the area finding a new property to rent would be a difficult transition but Zack made this a very smooth and quick process and can't stress enough how helpful he was, he was extremely genuine and up front and would give honest input not just push sales....
read full review
Comment on agent fees
Very good
Was this helpful? Yes
Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
Zack is one the best agents I've had the pleasure of dealing with. He was friendly and explained everything extremely well. I would not hesitate to use Zack again in the future and highly recommend him to anyone in the Woking area....
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What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
Jun 09,2016
Minithumbup
By:
Jun 09,2016
0 people found
this helpful
Listened to what I needed, and was able to make the whole process fast, straightforward and easy for me. Very happy with it!...
read full review
Was this helpful? Yes
Jun 09,2016
Minithumbup
By:
Jun 09,2016
0 people found
this helpful
I worked with Louis Byrne to find a letting in side the Woking area with many requirements for the correct property, that we was seeking. We successfully managed this inside 2 weeks another requirement I found Louis very dependable in his professionalism at all times and most importantly honest & open, with a can do attitude,... Thank you...
read full review
What agent could do to change your mind?
Very good
Comment on agent fees
Very good
Was this helpful? Yes
May 25,2016
Minithumbup
By:
May 25,2016
0 people found
this helpful
My Mum is elderly, and was quite nervous about putting her house on the market, especially after a previous experience with a different agent, when prospective buyers turned up at any time without an appointment. Matt was very good about making her feel comfortable about the process, and treated her feelings with great respect. Although we did not make the sale this time, I would have no hesitation of going back to Townends again if the opportunity arose....
read full review
What agent could do to change your mind?
Better end of average.
Comment on agent fees
Better end of average.
Was this helpful? Yes
May 23,2016
Minithumbup
By:
May 23,2016
1 people found
this helpful
Louis has acted for me on two properties in Woking, and I have nothing but praise for his professionalism and his ability to find good quality tenants. Having used many of the letting agents in the area I would not hesitate to recommend Louis....
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What agent could do to change your mind?
Acceptable
Comment on agent fees
Acceptable
Was this helpful? Yes
May 21,2016
Minithumbup
By:
May 21,2016
2 people found
this helpful
Zack was excellent help in getting us our new home. He guided us through the process and was always available to help on the phone with queries. Moving home is a stressful experience, but Zack made sure everything went smoothly for us....
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Was this helpful? Yes
May 20,2016
Minithumbup
By:
May 20,2016
1 people found
this helpful
Due to Louis's quick response to our enquiry and his flexibility around viewing arrangements we were able to see the property very quickly and were therefore able to secure the letting. Thanks for your prompt and efficient service Loius, much appreciated....
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What agent could do to change your mind?
Admin fee a bit higher than some of the local competition.
Comment on agent fees
Admin fee a bit higher than some of the local competition.
Was this helpful? Yes
May 18,2016
Minithumbup
By:
May 18,2016
3 people found
this helpful
Zack is a polite and friendly professional. He is definitely one of the most responsive and accommodating agent we have interacted with so far. I highly recommend him to prospective tenants. He was able to secure a รƒยฏร‚ยฟร‚ยฝ200 savings for us and we greatly appreciate it....
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What agent could do to change your mind?
Townends fees are on comparatively higher in that segment of the market so this needs to be taken into account when budgeting.
Comment on agent fees
Townends fees are on comparatively higher in that segment of the market so this needs to be taken into account when budgeting.
Was this helpful? Yes
May 05,2016
Minithumbup
By:
May 05,2016
1 people found
this helpful
I found Alex very professional in all dealings with regards my property search. He was extremely knowledgeable in all aspects of the properties and the surrounding area and I would strongly recommend him....
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Was this helpful? Yes
May 03,2016
Minithumbup
By:
May 03,2016
0 people found
this helpful
Alex was honest and fair in the dealings we had and always helpful with regards to arranging viewings and providing information on the properties available. I would recommend Alex to anyone else looking for property purchases in Woking....
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What agent could do to change your mind?
N/A
Comment on agent fees
N/A
Was this helpful? Yes
Apr 20,2016
Minithumbup
By:
Apr 20,2016
0 people found
this helpful
My experience with Townends has been pleasant they are very friendly and professional. Matt has been very helpful with my search of property, very patient with my questions and always provides good guidelines. I have been sharing my good experience with friends and will recommend to everyone....
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Was this helpful? Yes
Apr 07,2016
Minithumbup
By:
Apr 07,2016
0 people found
this helpful
We have bought our first house through Townends, and Matt Roll was our main point of contact. We cannot thank him enough for all his help throughout the process. As first time buyers, we had little knowledge of the processes which we had to go through, but we were reassured by Matt, and always knew that he would quickly respond to emails/phone calls. Not only was he professional with his manner, but also very approachable, and we did not feel like a nuisance to be asking him questions or sending...
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Was this helpful? Yes
Apr 06,2016
Minithumbup
By:
Apr 06,2016
3 people found
this helpful
A professional and friendly agent, Zack went out of his way to provide me with assistance and information in looking for a home. He answered my questions with ease and was willing to communicate honestly and sincerely with me - a quality that I felt competing agents lacked. I would highly recommend Zack and the agency he works for....
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Was this helpful? Yes
Mar 25,2016
Minithumbup
By:
Mar 25,2016
1 people found
this helpful
Thanks to Louis we are now settled in our first home together and couldn't be happier! From the very start it was a professional service and any questions we had were answered quickly and efficiently. A personal touch goes and long way and you Louis you seem to have nailed it! :-)...
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Was this helpful? Yes
Mar 15,2016
Minithumbup
By:
Mar 15,2016
6 people found
this helpful
A very professional, polite and friendly agent - I would have no hesitation at recommending Zack to others looking for property in the Woking area....
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Was this helpful? Yes
Mar 15,2016
Minithumbup
By:
Mar 15,2016
6 people found
this helpful
Excellent from start to finish, dedicated team from top to bottom. Did everything they could for us and for the best rates. Can't fault in any way....
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What agent could do to change your mind?
Fees were excellent
Comment on agent fees
Fees were excellent
Was this helpful? Yes
Mar 15,2016
Minithumbup
By:
Mar 15,2016
2 people found
this helpful
Mr Byrne is the best negotiator I have ever met in Surrey. He made good impression first time we met to view the potential house and during the letting procedure he was very helpful and worked fast. He knows what to do to make the landlord and the tenant satisfied....
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What agent could do to change your mind?
Agent`s fees were reasonable
Comment on agent fees
Agent`s fees were reasonable
Was this helpful? Yes
Mar 15,2016
Minithumbup
By:
Mar 15,2016
2 people found
this helpful
This is the second time we have used Townends and have found service great. We will always use in future....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 15,2016
Minithumbup
By:
Mar 15,2016
6 people found
this helpful
As a relocation agent I use TOWNENDS frequently when searching in Woking. Zack has a professional and friendly attitude and is a pleasure to deal with....
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Was this helpful? Yes
Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
The service we received from the staff at Townends, especially John Catchpole, was first rate. They are professional, efficient, helpful and friendly. They always seem willing to go the extra mile....
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What agent could do to change your mind?
Fair enough. They earned their money.
Comment on agent fees
Fair enough. They earned their money.
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
The branch and the renewals team worked well together. The then existing tenant wasn't prepared to give me a small increment at market on one of my Woking flats. A new (and better) tenant was quickly found who offered the asking price with no void period at all. Excellent work by both Lee and Daniel. Thank you....
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Comment on agent fees
Appropriate
Was this helpful? Yes
Nov 25,2015
Minithumbup
By:
Nov 25,2015
0 people found
this helpful
We got a good fully managed rate from Townends. However I had to chase Townends a few times once before Daniel became my contact and then when Daniel was on leave I left a message for his stand in to contact me and I left a second message 2 days later and still did not receive a returned call. Once a set of tenants was identified we also felt not enough feedback was given on progression of checks etc....
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What agent could do to change your mind?
The fees were fine but sometimes get upset that you are paying for a service and not getting the full service.
Comment on agent fees
The fees were fine but sometimes get upset that you are paying for a service and not getting the full service.
Was this helpful? Yes
By: Becky Hawkins
Nov 25, 2015
View all comments (1)
Thank you for your comments. Your feedback is important to Townends so that we can improve our service. Please email us your contact details to info@townends.co.uk so that we can investigate and resolve this matter.....
Nov 16,2015
Minithumbup
By:
Nov 16,2015
0 people found
this helpful
We dealt with Justin from day one of the negotiation. He was very responsive and kept us up-to-date on the progress of the sale. We have achieved an exchange on the property in line with our aspirations....
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Was this helpful? Yes
Sep 28,2015
Minithumbup
By:
Sep 28,2015
0 people found
this helpful
I'm renting a home in Woking through Townends since last five years. This has been a great experience to use Towends as the lettings agency. No troubles or issues at all. Whenever we needed their help for any repairs or maintenance they have been extremely professional and helpful. I'll recommend Townends 100% to anybody who wants renting a home without any worries. I'm very much satisfied with the service they have provided. Lee Woodward, (Renewals Coordinator), Rebecca, Charlie from mainten...
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Was this helpful? Yes
Sep 19,2015
Minithumbup
By:
Sep 19,2015
0 people found
this helpful
We have been letting properties for 20 years+ during this time we have had several Property Management Companies manage the properties for us. Townends Woking Surrey under there New Management Team they found 4 new tenants for our properties in a matter of weeks. This has shown us the market for lettings properties is good but its only as good as the Management Team working for you. If you have a property to rent or a tenant looking to rent we recommend Townends Woking Office contact Daniel Le B...
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What agent could do to change your mind?
We found the fees very competitive and some of the Management companies we have used for years cannot or will not complete with Townends, add the New Management Lettings Team in the Woking Office your in good hands. Hard work always pays off in the end.
Comment on agent fees
We found the fees very competitive and some of the Management companies we have used for years cannot or will not complete with Townends, add the New Management Lettings Team in the Woking Office your in good hands. Hard work always pays off in the end.
Was this helpful? Yes
Sep 14,2015
Minithumbup
By:
Sep 14,2015
0 people found
this helpful
Excellent service, very pro-active After losing two buyers they made sure that I had a new buyer straight away. They gave excellent advice and always got back to me quickly. I never had to chase them either which made the whole process much easier...
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Was this helpful? Yes
Sep 11,2015
Minithumbup
By:
Sep 11,2015
0 people found
this helpful
I am writing this review to thank Charlie Bone of for the helping to quickly resolve some unforeseen issues which came up at the last minute, without which I would not have been able to secure my current place of residence....
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Was this helpful? Yes
Aug 15,2015
Minithumbup
By:
Aug 15,2015
0 people found
this helpful
What should have been a simple transaction turned out to be much more complicated, but Townsends helped wonderfully to see the whole thing through to the end. Thank you!...
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Was this helpful? Yes
Aug 13,2015
Minithumbup
By:
Aug 13,2015
0 people found
this helpful
The guys at Townends were very supportive and informative to me during my sale & purchase experience. I have been told by various people during this particular property process that it was one of the most difficult to achieve. However, with Townends support, plus their `in house` legal team, I am now very happily in the position of having bought the exact house I want and sold realistically. I consider the team at Townends plus its former members at Regents to be friends. Very many than...
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Was this helpful? Yes
Areas covered
  • GU18
  • Central Woking & the surrounding villages
  • GU21
  • GU22
  • GU23
  • GU24
  • GU25
  • KT14
  • KT15
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
83% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ33,500
  • Max: ยฃ480,000

Letting
  • Min: ยฃ0
  • Max: ยฃ0

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
29 0 64 1 19 0 16 0 9 0
Louis Byrne Louis Byrne
Lettings Senior Negotiator
28 reviews

About Louis No description set View full profile
Matt Roll Matt Roll
Sales Negotiator
3 reviews

About Matt No description set View full profile
Amilcar Caires Amilcar Caires
Senior Lettings Negotiator
53 reviews

About Amilcar No description set View full profile
John Catchpole John Catchpole
Sales Manager
1 reviews

About John No description set View full profile
Zack Brown Zack Brown
Trainee Lettings Negotiator
8 reviews

About Zack No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 12:02 PM 27/02/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:02 PM 27/02/2015 by allAgents

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



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