• Tim DeSouza
    Tim DeSouza
  • Jenna McCann
    Jenna McCann
  • Taylor McNeil
    Taylor McNeil
  • Andrejs Krutins
    Andrejs Krutins
  • Megan Lunn
    Megan Lunn
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

25 London Road Twickenham
Middlesex
TW1 3SX

020 8891 6371

Aug 26,2016
Minithumbup
By:
Aug 26,2016
Featured Review
1 people found
this helpful
We have been super impressed with Townends from start to finish. Emma was really polite and friendly when we went to view the property initially and helped with putting the offer in. It was such a speedy process and she was fantastic at giving us regular updates. Tim was also equally brilliant. I have had some bad experiences with estate agents in the past, but Tim provided such an excellent service. Far better than I ever imagined was possible. He is a really kind and friendly guy and SO patie...
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Was this helpful? Yes
Aug 04,2016
Minithumbup
By:
Aug 04,2016
Featured Review
0 people found
this helpful
I am very impressed with the lettings service provided by Taylor/Jenna. They were both very helpful and always updated me with any potential problems. I was wary of any estate agent but I was happy to be proved wrong!...
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Was this helpful? Yes
Aug 03,2016
Minithumbup
By:
Aug 03,2016
Featured Review
0 people found
this helpful
I am very satisfied with the service from Mr McNeil. He's very cheerful, helpful, prompt and always followed up with his promise....
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Comment on agent fees
good
Was this helpful? Yes
Aug 03,2016
Minithumbup
By:
Aug 03,2016
Featured Review
0 people found
this helpful
I was really pleased with Taylor. He was really enthusiastic, positive and helpful. I can 100% recommend him. He always arrived at the venues on time, so never kept us waiting....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 03,2016
Minithumbup
By:
Aug 03,2016
Featured Review
0 people found
this helpful
I must admit my previous experience with lettings agents has not been good, and I have found them very much like car salesmen in that they love you until you sign the paperwork and hand over your money then they dont want to know. Thankfully Taylor has managed to help buck that trend. Throughout the whole journey I have recently gone through, from reporting issues at my current property, to dealing with the Landlord, to helping me find a new property, Taylor has quite simply been a star. He took...
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Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
1 people found
this helpful
We have been super impressed with Townends from start to finish. Emma was really polite and friendly when we went to view the property initially and helped with putting the offer in. It was such a speedy process and she was fantastic at giving us regular updates. Tim was also equally brilliant. I have had some bad experiences with estate agents in the past, but Tim provided such an excellent service. Far better than I ever imagined was possible. He is a really kind and friendly guy and SO patie...
read full review
Was this helpful? Yes
Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
I am very impressed with the lettings service provided by Taylor/Jenna. They were both very helpful and always updated me with any potential problems. I was wary of any estate agent but I was happy to be proved wrong!...
read full review
Was this helpful? Yes
Aug 03,2016
Minithumbup
By:
Aug 03,2016
0 people found
this helpful
I must admit my previous experience with lettings agents has not been good, and I have found them very much like car salesmen in that they love you until you sign the paperwork and hand over your money then they dont want to know. Thankfully Taylor has managed to help buck that trend. Throughout the whole journey I have recently gone through, from reporting issues at my current property, to dealing with the Landlord, to helping me find a new property, Taylor has quite simply been a star. He took...
read full review
Was this helpful? Yes
Aug 03,2016
Minithumbup
By:
Aug 03,2016
0 people found
this helpful
I was really pleased with Taylor. He was really enthusiastic, positive and helpful. I can 100% recommend him. He always arrived at the venues on time, so never kept us waiting....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 03,2016
Minithumbup
By:
Aug 03,2016
0 people found
this helpful
I am very satisfied with the service from Mr McNeil. He's very cheerful, helpful, prompt and always followed up with his promise....
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Comment on agent fees
good
Was this helpful? Yes
Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
I had a very positive experience with Taylor. My expectation is usually 4/10 for an agent due to previous experiences but Taylor is way above the average of his peers. His strongest points are listening to your needs and finding the appropriate house to see. This was the first time ever when an agent actually convinced me to view a property I initially dismissed and ended up renting. Besides his communication skills Taylor also appears as a professional in front of his customers and goes the ext...
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Comment on agent fees
I always consider agent fees are absurdly high but for now there's not much choice out there.
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Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
Taylor was very responsive from the first enquiry to the time we signed up to moving in. Townends, ourselves and the Landlord had to face some challenges to agree a move in date but Taylor kept the dialogue and process moving whilst maintaining a sense of humour and professionalism at all times. Jenna was very helpful reassuring my wife about financial matters in Taylor's absence. We look forward to a continuing good working relationship with Townends and the Landlord during our tenancy. On a ...
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Comment on agent fees
Can only compare with Dexters fees which seemed more.
Was this helpful? Yes
Jul 18,2016
Minithumbup
By:
Jul 18,2016
0 people found
this helpful
Honest, approachable, accommodating and personable are not traits usually encountered in estate agents - Taylor is one of the exceptions! a true gem. Helped us find what we were looking for when all other agents seemed too busy or preoccupied!...
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Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
Very helpful and kept me up to date during the whole process. I was very happy with his overall performance and daily feedback....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 22,2016
Minithumbup
By:
Jun 22,2016
0 people found
this helpful
We're renting a flat through Townends, and their treatment of us has been excellent. From our initial enquiry through to our signature on the contracts both Taylor and Jenna have been quick to respond to emails etc., accommodating of our requests, and highly professional throughout....
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Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
Taylor is awesome. He's professional, friendly, and obviously cares about his clients as much as making the sale. We worked with several agents from several different agencies during our flat search, and Taylor is frankly in a different league from the rest. Above all we appreciated how hard he works, all the time. That kind of dedication will guarantee his success as he progresses in his career....
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Comment on agent fees
It was our first time working with a letting agent, so we have no point of comparison really. We felt that we got good value though!
Was this helpful? Yes
Jun 03,2016
Minithumbup
By:
Jun 03,2016
0 people found
this helpful
Jenna and the team were really helpful in advising us on setting up our tenancy and found us a great couple to rent our property. Very responsive to our questions would recommend them....
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Comment on agent fees
I always think agents fees are high, but Jenna negotiated a good rate with us that seemed fair
Was this helpful? Yes
Jun 02,2016
Minithumbup
By:
Jun 02,2016
0 people found
this helpful
Jenna and Katie were efficient and always returned call and worked well on our behalf . We would use Townsend again ....
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Comment on agent fees
On the high side sadly!
Was this helpful? Yes
Jun 01,2016
Minithumbup
By:
Jun 01,2016
0 people found
this helpful
The staff at Townends are very friendly and they take time to explain the buying and selling process in a clear and professional way. I have previously bought through them and am currently in the process of also selling through Townends. The fee's are negotiable so they compete well against other companies including those online. Andrejs is currently dealing with my sale, he answers all my queries promptly and efficiently and potential buyers were pleased with the way he conducted the viewings. ...
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Comment on agent fees
Fee's are negotiable so Townends compare well against other agents.
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May 23,2016
Minithumbup
By:
May 23,2016
0 people found
this helpful
Overall good service although I had a situation in which the agent was on annual leave and no one in the agency new anything about my situation, which was a day from moving. Other than that very professional....
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Comment on agent fees
I think the fees could be cheaper but dont have any complaint about the service.
Was this helpful? Yes
May 18,2016
Minithumbup
By:
May 18,2016
0 people found
this helpful
Excellent customer service, friendly and professional. Jenna keeps her promises and always returns calls. A pleasure to deal with, no complaints....
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Comment on agent fees
Competitive compared with other local agents
Was this helpful? Yes
May 05,2016
Minithumbup
By:
May 05,2016
0 people found
this helpful
Good handling of the tenancy agreement. I needed to move into a quality place as soon as possible, and the ladies made it happen. One star as been dropped due to a couple of delays, and the house was quite dirty when I moved in....
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Comment on agent fees
Fees were dropped in order to make affording this place a possibility, which was really great and appreciative by me.
Was this helpful? Yes
Apr 24,2016
Minithumbup
By:
Apr 24,2016
0 people found
this helpful
When we rented our house, we received the services of Jenna and Katie and they were excellent. They were true to their word and were honest, curteous and helpful. I would definitely recommend their services if you were looking to rent your property....
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Apr 15,2016
Minithumbup
By:
Apr 15,2016
1 people found
this helpful
I received fantastic customer service throughout my search from Katie and Jenna. They kept me updated and were always kind and helpful. Unfortunately I had to go with another company but would recommend Townsends in twickenham after the service o received with them. Many thanks to your team for all their efforts...
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Comment on agent fees
I do feel that the fees are high but the service was excellent
Was this helpful? Yes
Apr 11,2016
Minithumbup
By:
Apr 11,2016
0 people found
this helpful
Friendly, professional, responsive and proactive service received during the sale of my late Aunt's house. Thanks to Dan and Keith for their regular updates....
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Comment on agent fees
Competitive
Was this helpful? Yes
Apr 01,2016
Minithumbup
By:
Apr 01,2016
0 people found
this helpful
This was our first house purchase, so being complete novices we were hoping for some support through the buying process. The support we had from Townsends was fantastic. Quick responses, regular updates and letting us in and out if the property as we required, sometimes at short notice. This was a probate sale which made it further complicated but you wouldn't have known it. From open day to getting the keys in two months! Nothing was too much trouble and both Dan and Rhys were great to deal wit...
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 31,2016
Minithumbup
By:
Mar 31,2016
2 people found
this helpful
Myself and my boyfriend are searching for our first flat and have found the service and communication from townends to be really good! Rhys regularly rings me with updates on our search, which is definitely a lot more than can be said for a lot of other estate agents! All the staff I have spoken to there have been really helpful and polite so it has been great dealing with them!...
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Mar 25,2016
Minithumbup
By:
Mar 25,2016
1 people found
this helpful
I had a Great Experience working with them .They were very helpful and friendly Staff. I would recommend them without hesitation....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 17,2016
Minithumbup
By:
Mar 17,2016
3 people found
this helpful
Katie was great to work with; nothing seemed a problem for her; great customer her; less positive experience with Jenna - when I called to express upset about service received from their contractor I felt that she wasn't listening to all my concerns but talked over me; however she called next day to update and offer solution so well done for that Overall good service...
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Comment on agent fees
Far too expensive !!!
Was this helpful? Yes
Mar 10,2016
Minithumbup
By:
Mar 10,2016
2 people found
this helpful
Katie and Jenna were really helpful and nice to deal with. Always available or called back if not in an office. Strongly recommend!...
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Comment on agent fees
Far too expensive !
Was this helpful? Yes
Mar 08,2016
Minithumbup
By:
Mar 08,2016
1 people found
this helpful
Katie was really helpful and nice to deal with. She was always available to answer queries and gave some useful information on council tax which I had not known about. Thank you....
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Feb 29,2016
Minithumbup
By:
Feb 29,2016
1 people found
this helpful
Katie went out of he way to help us find a place a perfect agent with a great passion for her work Thanks for all your help JJ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 26,2016
Minithumbup
By:
Feb 26,2016
2 people found
this helpful
Both Katie and Jenna were an absolute delight to work with from the moment I met them. They did their upmost best to let our property for us and were professional throughout. I look forward to working with them in the future....
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Feb 21,2016
Minithumbup
By:
Feb 21,2016
2 people found
this helpful
Jenna has been a delight to deal with from the first time I met her at my flat in Isleworth, which was being refurbished at the time. We discussed what was required from me as a landlord and what services her company would supply for their fees. I found her to be professional, knowledgeable, hard working and above all credible. She kept me up to date with all viewings by email. Within 5 days of instructing her some weeks later she had secured a qualified tenant for my property. I would have no ...
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Comment on agent fees
Fees were reasonable and in line with most agents in the area.
Was this helpful? Yes
Feb 18,2016
Minithumbup
By:
Feb 18,2016
1 people found
this helpful
Katie provided excellent service, even though we did not end up buying a property with Townsend Katie and her team were not pushy or have a change of attitude. She contacted me quickly compared to other agents which also saved me time as I did not have to wait around. I would definitely recommend them (Twickenham) and Katie....
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Comment on agent fees
Fee's are way to over priced which is the bad side to the company other than that everything else is great.
Was this helpful? Yes
Areas covered
  • Twickenham, Hampton, Hampton Hill,
  • TW1
  • Hanworth, Isleworth,
  • TW2
  • Osterley, St Margarets
  • TW5
  • TW7
  • TW10
  • TW11
  • TW12
  • TW13
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
79% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £275,000
  • Max: £807,500

Letting
  • Min: £800
  • Max: £3,350



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
37 1 60 1 21 0 21 0 5 1

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Fees

No fees set.
Created at 11:59 AM 27/02/2015. Last updated at 11:59 AM 27/02/2015 by allAgents


Tim DeSouza Tim DeSouza
Local Director
2 reviews

About Tim No description set View full profile
Jenna McCann Jenna McCann
Senior Lettings Manager
74 reviews

About Jenna No description set View full profile
Taylor McNeil Taylor McNeil
Lettings Negotiator
50 reviews

About Taylor No description set View full profile
Andrejs Krutins Andrejs Krutins
Sales Negotiator
2 reviews

About Andrejs No description set View full profile
Megan Lunn Megan Lunn
Branch Co-Ordinator
1 reviews

About Megan No description set View full profile

Complaints Procedure

No procedure set.
Created at 11:42 AM 26/02/2015. Last updated at 11:59 AM 27/02/2015 by allAgents


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