• Tim DeSouza
    Tim DeSouza
  • Andrejs Krutins
    Andrejs Krutins
  • Daniel Le Boudec
    Daniel Le Boudec
  • Megan Lunn
    Megan Lunn
  • upload your photo
    Tom Kerrane
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

25 London Road Twickenham
Middlesex
TW1 3SX

020 8891 6371

Oct 28,2016
Minithumbup
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Oct 28,2016
Featured Review
0 people found
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Townends contacted me some 2 years ago and were patient awaiting my decision to sell my property recently. They were then quick to appraise and get my property to market at a competitive price. Throughout the process they were pro-active without being aggressive, They kept me advised on appointments and resultant feedback. The sale process in what was a challenging post 'Brexit' period, was manged professionally within 10 weeks. I would recommend them to any prospective seller....
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Comment on agent fees
Acceptable
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Sep 21,2016
Minithumbup
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Sep 21,2016
Featured Review
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Taylor was and still is very helpful with our move and proved to be lightyears better than our previous agent who is with a different company....
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Comment on agent fees
All good.
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Sep 20,2016
Minithumbup
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Sep 20,2016
Featured Review
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A great service as always from Townends- even though I didn't let through them this time still very professional and straight up. Taylor is a great professional to work with and one I will be working with again!...
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Comment on agent fees
All good!
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Sep 19,2016
Minithumbup
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Sep 19,2016
Featured Review
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Taylor is the best agent to deal if you need to rent a property in Twickenham. Very professional all the time. Thank you Taylor...
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Comment on agent fees
A bit high but all worthy.
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Sep 19,2016
Minithumbup
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Sep 19,2016
Featured Review
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I was really pleased with the service I received from Taylor. He proactively listened to my clients requirements and found several properties for us to choose from, He was conversant with the area resources and gave a comprehensive account of the service and resources within the property and surrounding area. I was impressed with his presentation, professionalism and interpersonal skills. I have already recommended him to other professionals. Many thanks...
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Sep 19,2016
Minithumbup
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Sep 19,2016
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Townends and Taylor were very efficient at getting my property marketed and let. Taylor was courteous and efficient and came back to me when he said he would. Overall I'm more than happy with the service received from Townends. They compare favourably with some of the dreadful experiences I've had with other Twickenham agents in the past,...
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Comment on agent fees
Overall competitive.
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Aug 26,2016
Minithumbup
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Aug 26,2016
1 people found
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We have been super impressed with Townends from start to finish. Emma was really polite and friendly when we went to view the property initially and helped with putting the offer in. It was such a speedy process and she was fantastic at giving us regular updates. Tim was also equally brilliant. I have had some bad experiences with estate agents in the past, but Tim provided such an excellent service. Far better than I ever imagined was possible. He is a really kind and friendly guy and SO patie...
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Aug 04,2016
Minithumbup
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Aug 04,2016
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I am very impressed with the lettings service provided by Taylor/Jenna. They were both very helpful and always updated me with any potential problems. I was wary of any estate agent but I was happy to be proved wrong!...
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Aug 03,2016
Minithumbup
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Aug 03,2016
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I must admit my previous experience with lettings agents has not been good, and I have found them very much like car salesmen in that they love you until you sign the paperwork and hand over your money then they dont want to know. Thankfully Taylor has managed to help buck that trend. Throughout the whole journey I have recently gone through, from reporting issues at my current property, to dealing with the Landlord, to helping me find a new property, Taylor has quite simply been a star. He took...
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Aug 03,2016
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Aug 03,2016
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I was really pleased with Taylor. He was really enthusiastic, positive and helpful. I can 100% recommend him. He always arrived at the venues on time, so never kept us waiting....
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Comment on agent fees
Good
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Aug 03,2016
Minithumbup
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Aug 03,2016
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I am very satisfied with the service from Mr McNeil. He's very cheerful, helpful, prompt and always followed up with his promise....
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Comment on agent fees
good
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Jul 27,2016
Minithumbup
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Jul 27,2016
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I had a very positive experience with Taylor. My expectation is usually 4/10 for an agent due to previous experiences but Taylor is way above the average of his peers. His strongest points are listening to your needs and finding the appropriate house to see. This was the first time ever when an agent actually convinced me to view a property I initially dismissed and ended up renting. Besides his communication skills Taylor also appears as a professional in front of his customers and goes the ext...
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Comment on agent fees
I always consider agent fees are absurdly high but for now there's not much choice out there.
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Jul 19,2016
Minithumbup
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Jul 19,2016
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Taylor was very responsive from the first enquiry to the time we signed up to moving in. Townends, ourselves and the Landlord had to face some challenges to agree a move in date but Taylor kept the dialogue and process moving whilst maintaining a sense of humour and professionalism at all times. Jenna was very helpful reassuring my wife about financial matters in Taylor's absence. We look forward to a continuing good working relationship with Townends and the Landlord during our tenancy. On a ...
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Comment on agent fees
Can only compare with Dexters fees which seemed more.
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Jul 18,2016
Minithumbup
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Jul 18,2016
0 people found
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Honest, approachable, accommodating and personable are not traits usually encountered in estate agents - Taylor is one of the exceptions! a true gem. Helped us find what we were looking for when all other agents seemed too busy or preoccupied!...
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Jul 05,2016
Minithumbup
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Jul 05,2016
0 people found
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Very helpful and kept me up to date during the whole process. I was very happy with his overall performance and daily feedback....
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Comment on agent fees
Good
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Jun 22,2016
Minithumbup
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Jun 22,2016
0 people found
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We're renting a flat through Townends, and their treatment of us has been excellent. From our initial enquiry through to our signature on the contracts both Taylor and Jenna have been quick to respond to emails etc., accommodating of our requests, and highly professional throughout....
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Jun 17,2016
Minithumbup
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Jun 17,2016
0 people found
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Taylor is awesome. He's professional, friendly, and obviously cares about his clients as much as making the sale. We worked with several agents from several different agencies during our flat search, and Taylor is frankly in a different league from the rest. Above all we appreciated how hard he works, all the time. That kind of dedication will guarantee his success as he progresses in his career....
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Comment on agent fees
It was our first time working with a letting agent, so we have no point of comparison really. We felt that we got good value though!
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Jun 03,2016
Minithumbup
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Jun 03,2016
0 people found
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Jenna and the team were really helpful in advising us on setting up our tenancy and found us a great couple to rent our property. Very responsive to our questions would recommend them....
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Comment on agent fees
I always think agents fees are high, but Jenna negotiated a good rate with us that seemed fair
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Jun 02,2016
Minithumbup
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Jun 02,2016
0 people found
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Jenna and Katie were efficient and always returned call and worked well on our behalf . We would use Townsend again ....
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Comment on agent fees
On the high side sadly!
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Jun 01,2016
Minithumbup
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Jun 01,2016
0 people found
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The staff at Townends are very friendly and they take time to explain the buying and selling process in a clear and professional way. I have previously bought through them and am currently in the process of also selling through Townends. The fee's are negotiable so they compete well against other companies including those online. Andrejs is currently dealing with my sale, he answers all my queries promptly and efficiently and potential buyers were pleased with the way he conducted the viewings. ...
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Comment on agent fees
Fee's are negotiable so Townends compare well against other agents.
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May 23,2016
Minithumbup
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May 23,2016
0 people found
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Overall good service although I had a situation in which the agent was on annual leave and no one in the agency new anything about my situation, which was a day from moving. Other than that very professional....
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Comment on agent fees
I think the fees could be cheaper but dont have any complaint about the service.
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May 18,2016
Minithumbup
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May 18,2016
0 people found
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Excellent customer service, friendly and professional. Jenna keeps her promises and always returns calls. A pleasure to deal with, no complaints....
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Comment on agent fees
Competitive compared with other local agents
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May 05,2016
Minithumbup
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May 05,2016
0 people found
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Good handling of the tenancy agreement. I needed to move into a quality place as soon as possible, and the ladies made it happen. One star as been dropped due to a couple of delays, and the house was quite dirty when I moved in....
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Comment on agent fees
Fees were dropped in order to make affording this place a possibility, which was really great and appreciative by me.
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Apr 24,2016
Minithumbup
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Apr 24,2016
0 people found
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When we rented our house, we received the services of Jenna and Katie and they were excellent. They were true to their word and were honest, curteous and helpful. I would definitely recommend their services if you were looking to rent your property....
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Apr 15,2016
Minithumbup
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Apr 15,2016
1 people found
this helpful
I received fantastic customer service throughout my search from Katie and Jenna. They kept me updated and were always kind and helpful. Unfortunately I had to go with another company but would recommend Townsends in twickenham after the service o received with them. Many thanks to your team for all their efforts...
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Comment on agent fees
I do feel that the fees are high but the service was excellent
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Apr 11,2016
Minithumbup
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Apr 11,2016
0 people found
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Friendly, professional, responsive and proactive service received during the sale of my late Aunt's house. Thanks to Dan and Keith for their regular updates....
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Comment on agent fees
Competitive
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Apr 01,2016
Minithumbup
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Apr 01,2016
0 people found
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This was our first house purchase, so being complete novices we were hoping for some support through the buying process. The support we had from Townsends was fantastic. Quick responses, regular updates and letting us in and out if the property as we required, sometimes at short notice. This was a probate sale which made it further complicated but you wouldn't have known it. From open day to getting the keys in two months! Nothing was too much trouble and both Dan and Rhys were great to deal wit...
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Comment on agent fees
N/A
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Mar 31,2016
Minithumbup
By:
Mar 31,2016
2 people found
this helpful
Myself and my boyfriend are searching for our first flat and have found the service and communication from townends to be really good! Rhys regularly rings me with updates on our search, which is definitely a lot more than can be said for a lot of other estate agents! All the staff I have spoken to there have been really helpful and polite so it has been great dealing with them!...
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Mar 25,2016
Minithumbup
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Mar 25,2016
2 people found
this helpful
I had a Great Experience working with them .They were very helpful and friendly Staff. I would recommend them without hesitation....
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Comment on agent fees
Good
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Mar 17,2016
Minithumbup
By:
Mar 17,2016
3 people found
this helpful
Katie was great to work with; nothing seemed a problem for her; great customer her; less positive experience with Jenna - when I called to express upset about service received from their contractor I felt that she wasn't listening to all my concerns but talked over me; however she called next day to update and offer solution so well done for that Overall good service...
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Comment on agent fees
Far too expensive !!!
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Mar 10,2016
Minithumbup
By:
Mar 10,2016
2 people found
this helpful
Katie and Jenna were really helpful and nice to deal with. Always available or called back if not in an office. Strongly recommend!...
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Comment on agent fees
Far too expensive !
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Mar 08,2016
Minithumbup
By:
Mar 08,2016
1 people found
this helpful
Katie was really helpful and nice to deal with. She was always available to answer queries and gave some useful information on council tax which I had not known about. Thank you....
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Feb 29,2016
Minithumbup
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Feb 29,2016
1 people found
this helpful
Katie went out of he way to help us find a place a perfect agent with a great passion for her work Thanks for all your help JJ...
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Comment on agent fees
Good
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Feb 26,2016
Minithumbup
By:
Feb 26,2016
2 people found
this helpful
Both Katie and Jenna were an absolute delight to work with from the moment I met them. They did their upmost best to let our property for us and were professional throughout. I look forward to working with them in the future....
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Feb 21,2016
Minithumbup
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Feb 21,2016
2 people found
this helpful
Jenna has been a delight to deal with from the first time I met her at my flat in Isleworth, which was being refurbished at the time. We discussed what was required from me as a landlord and what services her company would supply for their fees. I found her to be professional, knowledgeable, hard working and above all credible. She kept me up to date with all viewings by email. Within 5 days of instructing her some weeks later she had secured a qualified tenant for my property. I would have no ...
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Comment on agent fees
Fees were reasonable and in line with most agents in the area.
Was this helpful? Yes
Areas covered
  • TW1
  • Twickenham, Hampton, Hampton Hill,
  • TW2
  • Hanworth, Isleworth,
  • TW5
  • Osterley, St Margarets
  • TW7
  • TW10
  • TW11
  • TW12
  • TW13
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £275,000
  • Max: £807,500

Letting
  • Min: £0
  • Max: £0

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
39 1 62 1 22 0 21 0 6 1
Tim DeSouza Tim DeSouza
Local Director
2 reviews

About Tim No description set View full profile
Andrejs Krutins Andrejs Krutins
Sales Negotiator
2 reviews

About Andrejs No description set View full profile
Daniel Le Boudec Daniel Le Boudec
Local Director
11 reviews

About Daniel No description set View full profile
Megan Lunn Megan Lunn
Branch Co-Ordinator
1 reviews

About Megan No description set View full profile
Tom Kerrane - no image available Tom Kerrane
Sales Manager
0 reviews

About Tom No description set View full profile

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Last updated at 11:59 AM 27/02/2015 by allAgents

Complaints Procedure

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Last updated at 11:59 AM 27/02/2015 by allAgents

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