• claim your profile
    Sukina Brooks
  • claim your profile
    Victor Abdulai
  • claim your profile
    Sana Qadeer
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

95 High Street Thornton Heath
Surrey
CR7 8RY

020 8684 2441

Jun 24,2016
Minithumbup
By:
Jun 24,2016
Featured Review
0 people found
this helpful
A huge, huge thank you to both consultants at Thornton Health branch Victor and Al. Al who arrange a mortgage for me and set the ball rolling keeping me updated with properties and at viewing giving me an honest view of the property. Victor who I call regularly to see if any properties are in my price range. Thanks for doing such an excellent job on purchase. You delivered a formidable price and helped me to secure good flat in a good location. Well done! TEAM and thanks for all your help keep ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Apr 15,2016
Minithumbup
By:
Apr 15,2016
Featured Review
0 people found
this helpful
It was an absolute pleasure having Al Pervaiz as our agent for our first property we bought. He is extremely friendly, very easy to talk to and always accommodated our requests very efficiently. He's definitely a valuable asset to the Thornton Heath branch. We'd like to say a BIG THANK YOU to Al and everyone at Thornton Heath!...
read full review
Was this helpful? Yes
Dec 17,2015
Minithumbup
By:
Dec 17,2015
Featured Review
0 people found
this helpful
I had 3 estate different agents around to value my house, asked similar questions and the responses I got from Victor was the reason I chose Townends (& the reviews on this site). I only had to chase him on one issue but outside that, if he said he was going to do it, he did. I had less dealings with Shukeena, but she took the pictures & conducted the viewings and was very tactful & understanding of my situation. I have no overall complaint of Townends really, I'm still going throug...
read full review
Was this helpful? Yes
Dec 17,2015
Minithumbup
By:
Dec 17,2015
Featured Review
0 people found
this helpful
I am happy to report that after selling my first house due to downsizing, the whole team at Townsends worked tremendously hard to help me secure the house of my dreams as a Buyer. Each Member of Staff from Nigel, Darren and Sukeena took into account my circumstances and my needs, which I found was very rewarding, as the other Estates Agency that I registered with, did not show much of an interest....
read full review
Was this helpful? Yes
Dec 17,2015
Minithumbup
By:
Dec 17,2015
Featured Review
0 people found
this helpful
Very professional. . Both gave me a great service and follow ups Would definitely recommend people to use them. Credit to the Townsends team. Trusted the information they gave which turned out to be absolutely accurate. . They know their business well and deserve to be recognised!!!!...
read full review
Was this helpful? Yes
Jun 24,2016
Minithumbup
By:
Jun 24,2016
0 people found
this helpful
A huge, huge thank you to both consultants at Thornton Health branch Victor and Al. Al who arrange a mortgage for me and set the ball rolling keeping me updated with properties and at viewing giving me an honest view of the property. Victor who I call regularly to see if any properties are in my price range. Thanks for doing such an excellent job on purchase. You delivered a formidable price and helped me to secure good flat in a good location. Well done! TEAM and thanks for all your help keep ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
this helpful
It was an absolute pleasure having Al Pervaiz as our agent for our first property we bought. He is extremely friendly, very easy to talk to and always accommodated our requests very efficiently. He's definitely a valuable asset to the Thornton Heath branch. We'd like to say a BIG THANK YOU to Al and everyone at Thornton Heath!...
read full review
Was this helpful? Yes
Apr 08,2016
Minithumbdown
By:
Apr 08,2016
0 people found
this helpful
I experienced an absence of professionalism and integrity. Turned up for a second viewing with my frail, 85-year-old mother only to be told by the owner that she had taken it off the market. I had not been contacted by anyone from the office (despite Sukina claiming that she had emailed and phoned me). The whole thing left a bad taste in my mouth, upset my mother and wasted my family's time....
read full review
Was this helpful? Yes
Dec 17,2015
Minithumbup
By:
Dec 17,2015
0 people found
this helpful
I had 3 estate different agents around to value my house, asked similar questions and the responses I got from Victor was the reason I chose Townends (& the reviews on this site). I only had to chase him on one issue but outside that, if he said he was going to do it, he did. I had less dealings with Shukeena, but she took the pictures & conducted the viewings and was very tactful & understanding of my situation. I have no overall complaint of Townends really, I'm still going throug...
read full review
Was this helpful? Yes
Dec 17,2015
Minithumbup
By:
Dec 17,2015
0 people found
this helpful
I am happy to report that after selling my first house due to downsizing, the whole team at Townsends worked tremendously hard to help me secure the house of my dreams as a Buyer. Each Member of Staff from Nigel, Darren and Sukeena took into account my circumstances and my needs, which I found was very rewarding, as the other Estates Agency that I registered with, did not show much of an interest....
read full review
Was this helpful? Yes
Dec 17,2015
Minithumbup
By:
Dec 17,2015
0 people found
this helpful
Very professional. . Both gave me a great service and follow ups Would definitely recommend people to use them. Credit to the Townsends team. Trusted the information they gave which turned out to be absolutely accurate. . They know their business well and deserve to be recognised!!!!...
read full review
Was this helpful? Yes
Dec 17,2015
Minithumbup
By:
Dec 17,2015
0 people found
this helpful
Townends have been brilliant - sukina, al and victor in particular are great to work with. They are dedicated, knowledgable and honest, and this really marks them out from other agents!!...
read full review
Was this helpful? Yes
Dec 16,2015
Minithumbup
By:
Dec 16,2015
0 people found
this helpful
The service I have received from the guys at the Thornton Heath branch has been amazing. They are always there to help and answer any questions I have. They have been patient and also very honest. They didn't just tell me what I wanted to hear, they were realistic about time frames and everything to do with buying a house. They gave me great advice and they also listened to all my needs and concerns. They were fast and efficient without forgetting how super friendly they are!! I would recommend ...
read full review
Was this helpful? Yes
Jun 26,2015
Minithumbup
By:
Jun 26,2015
0 people found
this helpful
Very polite, very friendly, very professional. When it was the time to put an offer in the competitive market of 2014 they communicated several offers between the vendor and the potential buyers very professionally, and I was lucky to have my offer accepted. As always the buying process was a long journey to go through the mortgage and legal requirements which due to my request for more information it took even longer. But they was very helpful, understanding and patient throughout this prolong ...
read full review
Was this helpful? Yes
May 29,2015
Minithumbup
By:
May 29,2015
0 people found
this helpful
As first time buyers we were hugely impressed with how kind and friendly Darren was. He was very fair in helping us make a reasonable offer. He was very approachable, honest and just a down to earth guy. Would definitely use him again....
read full review
Was this helpful? Yes
Apr 13,2015
Minithumbup
By:
Apr 13,2015
0 people found
this helpful
Excellent professional and reliable. Nigel is incredibly professional and helpful. Darren has been extremely patient and helpful. I'm now selling another house through Townends thanks to their service....
read full review
Was this helpful? Yes
Apr 13,2015
Minithumbdown
By:
Apr 13,2015
0 people found
this helpful
I originally spoke with Nigel in Sales regards a valuation of an investment property I bought for refurbishment last October. All was good with his polished pitch and promises of calling me in the new year (2015) nearer to the completion of the renovation. I was happy with the service thus far. Unfortunately I didn't hear from him nor anyone from the branch regards marketing the property in January. So I called no less than 3 times and remember speaking to Darren who assured me Nigel would ...
read full review
What agent could do to change your mind?
Returned my calls? Basic customer service!!!
Was this helpful? Yes
By: Shelley
Apr 14, 2015
View all comments (1)
We are so sorry to hear that you have encountered this experience and would very much welcome being able to speak with you on this matter. Please let us know when it would be convenient for us to call you and the best number to do so by emailing sbaker@townends.co.uk....
May 14,2014
Minithumbup
By:
May 14,2014
0 people found
this helpful
Rochell (though I have been calling her Michelle) has been helping me ( a first-time buyer) go through the buying process smoothly. A big thanks to her and her team!...
read full review
Was this helpful? Yes
Apr 14,2014
Minithumbup
By:
Apr 14,2014
0 people found
this helpful
Darren, Nigel and Roschelle provided a top quality service to me as a buyer. As a team, they have been attentive to my specific request and offered me the most suitable property to buy. They responded always on time and in the appropriate manner throughout the negotiation and made it possible to complete within less than a month from the offer being accepted. They have been always reachable on the phone and took time to explain in detail specific situations. As a buyer I feel I had a first cla...
read full review
Was this helpful? Yes
Dec 20,2013
Minithumbup
By:
Dec 20,2013
0 people found
this helpful
The service was excellent and Kelly was the most helpful person I could have dealt with. We had been having a bad experience with another estate agent who was very unhelpful. Shelley had ten prospective buyers lined up and got us a much better offer than had been given by the previous Estate agent and she was very kind and very helpful, I could not have asked for a better agents to deal with. I would recommend the Thornton heat branch to everyone. I if you had a branch in Staffordshire I wou...
read full review
Was this helpful? Yes
Nov 28,2013
Minithumbup
By:
Nov 28,2013
0 people found
this helpful
I dealt with Shelley Smith at Townends in Thornton Heath and she was an absolute pleasure to deal with and very efficient. Nothing was too much trouble and she helped me a very great deal with the various hiccups with my property purchase. I cannot recommend her highly enough!...
read full review
Was this helpful? Yes
Nov 17,2013
Minithumbup
By:
Nov 17,2013
0 people found
this helpful
I live abroad and had a nightmare tenet living in my property....shelly was able to get the tenent to allow her access to take photos ...althugth the tenent would not allow any prospertive buyers to view...it stil helped as when the tenent left they had buyers ready to view ...thanks to shelley and the team i sold and completed in 2 months of the tenent leaving. The team where beyond helpful and kept us informed all the way....thank you Townends...
read full review
Was this helpful? Yes
Jun 25,2013
Minithumbup
By:
Jun 25,2013
0 people found
this helpful
I am totally satisfied with my experience with Townsend. They provided a comprehensive service which meet all my requirements in a steam line manner. I would definitely recommend their service to others....
read full review
Was this helpful? Yes
May 30,2013
Minithumbup
By:
May 30,2013
1 people found
this helpful
Shelley and her team were professional, personable and immensely helpful from the very start of the process of selling my property to the recent exchange. I was feeling anxious in understanding all the contract and legal jargon associated with selling a property but Shelley and her team always answered my questions and simplified explanations. The viewings were worked around my schedule as far as possible and the team were always aware of the current situation of my sale if I called and She...
read full review
Was this helpful? Yes
May 21,2013
Minithumbup
By:
May 21,2013
0 people found
this helpful
Its the first time we have used townends.Shelley and Kalapesh have given us a first class service .No matter how big or small our enquiry was it was dealt with profesionally.I will recommend to friends and family....
read full review
Was this helpful? Yes
Apr 17,2013
Minithumbup
By:
Apr 17,2013
0 people found
this helpful
I have dealt with many of the agents in the Thornton Heath area and I must say that Shelley and her team atTownends are head and shoulders above the rest. They provide a welcoming office and are very professional. They take the time to find out exactly what you are looking for and find it. They have reinstalled my faith in their industry. Job well done...
read full review
Was this helpful? Yes
Apr 08,2013
Minithumbup
By:
Apr 08,2013
0 people found
this helpful
Have to say that Shelly & Kalpesh were excellent and very professional. I was infomed on updates regularley and the sale of my prerty went very smoothly. Highly recommend these Agents....
read full review
Was this helpful? Yes
Mar 26,2013
Minithumbup
By:
Mar 26,2013
0 people found
this helpful
Very profossional team always reporting back every step of the way so that we knew what stage things were every step of the way. I am glad I used them....
read full review
Was this helpful? Yes
Mar 19,2013
Minithumbup
By:
Mar 19,2013
0 people found
this helpful
Ms Fuller was a bright, professional and pleasant young lady. She was thorough in trying to assist us to find the right property. We found the dream property but on our part we had to pull out and Kenisha pulled out all the stops to find an alternative for us, she keeps in touch and it makes us feel she is determined to help us eventually find the right home for out family. We\'re first time buyers so it was important we found an agent we could trust....
read full review
Was this helpful? Yes
Feb 13,2013
Minithumbup
By:
Feb 13,2013
0 people found
this helpful
Shelley was very professional and proactive throughout the sale of the property. Communication was very good and she was working for us to achieve an early exchange / completion from the time the sale was agreed. She liaised between my solicitor the buyer and the buyer's solicitor and kept me informed at all stages. I would certainly recommend Shelley and Townends Thornton Heath for their professionalism, friendly attitude and willingness to help....
read full review
Was this helpful? Yes
Feb 08,2013
Minithumbup
By:
Feb 08,2013
0 people found
this helpful
I was looking to purchase a flat and registered with Townsends in Thornton Heath High Street. Up until then I did not have much luck. All other agents kept showing me properties that did not fit my profile or request and was getting rather fed up. With Townsends, they showed me a couple of properties, which were not what I was looking for, but they soon understood clearly what I wanted and promised to find me that property. I thought here we go! Within a short time, I got a call from Steven...
read full review
Was this helpful? Yes
Jan 25,2013
Minithumbup
By:
Jan 25,2013
0 people found
this helpful
I would like to say that I found the Team at Townends Thornton Heath absolutely wonderful, especially Shelly and Kalpesh . We were first time buyers and we had a really bad experience with a different estate agent, and what should have been a really exciting time for my Husband and I was turning out to be a big disappointment, but thankfully we found a property we liked with Townends, and both Shelly and kelpesh worked really hard to make sure that we go the property that we had our heart set on...
read full review
Was this helpful? Yes
Nov 12,2012
Minithumbup
By:
Nov 12,2012
0 people found
this helpful
The team at the Thornton Heath branch took over the sale of our property at our request following a bad experience with the High street Croydon Branch. Our sale of our property fell thorough with the Croydon Branch, but We decided to give Townends another chance to sell our property on the recommendation of a friend who also recently sold her property thought the Thornton Heath branch. We found that the staff in comparison here were very helpful, courteous and respectful. Estate agents have a ba...
read full review
Was this helpful? Yes
Nov 06,2012
Minithumbup
By:
Nov 06,2012
0 people found
this helpful
We put our maisonette on sale with Townends in April 2012 after seeing 3 local agents, they gave the middle valuation which seemed reasonable. Shelley was very friendly and knowledgeable throughout, helping with advice when asked. Steven was always professional and a good salesman. Our property was only on the market for 3 days before we accepted our second offer. It took us a while for the sale to go through as we were buying too but we had a good relationship with our very nice buyers. Townend...
read full review
Was this helpful? Yes
Oct 26,2012
Minithumbup
By:
Oct 26,2012
0 people found
this helpful
Hi. Let me firsty say how impressed i am with Townsends of Thornton Heath. My house was up for sale for a few months before with another agent with nothing really hapening, so i thought i would give them a go, no sooner than me entering the office to sign the forms my house sold........ Honestly, it was that quick! After being with an agent for so long prior, i was thinking it was a wind up, but the sale has just gone through. Secondly the service recieved from them was first class, really effic...
read full review
Was this helpful? Yes
Areas covered
  • CR7
  • Thornton Heath
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £198,000
  • Max: £430,000

Letting No data

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 1 12 0 16 0 2 2
Sukina Brooks - upload your photo Sukina Brooks
Senior Sales Negotiator
5 reviews

About Sukina No description set View full profile
Victor Abdulai - upload your photo Victor Abdulai
Sales Manager
5 reviews

About Victor No description set View full profile
Sana Qadeer - upload your photo Sana Qadeer
Marketing Manager (Lettings)
0 reviews

About Sana No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 11:54 AM 27/02/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:54 AM 27/02/2015 by allAgents

Awards won by Townends, Thornton Heath CR7 8RY

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



.