Welcome to Townends Estate Agents, Thornton Heath. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant. Areas we cover include Croydon, Mitcham, Thornton Heath and the surrounding areas. Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our s Read full description...ervices include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance. Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Thornton Heath and the surrounding areas, means we�re perfectly placed to sell or let your property.
Townends

95 High Street Thornton Heath
Surrey
CR7 8RY

020 8684 2441
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Properties for Sale
Properties to Rent

“ Rude... ”

Jul 04,2018
Minithumbdown
By: 'Student12'
Jul 04,2018
0 people found
this helpful
My boyfriend and I are both students and had a guarantor. When viewing then propert the agent was very unhelpful and didn't say much. Asked him to send the paperwork as we wanted to property and said he would that evening. Days went by ...
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Comment on agent fees
Expensive
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“ Great service... ”

Apr 30,2018
Minithumbup
By: 'Sylvia A.'
Apr 30,2018
0 people found
this helpful
Victor, Charles and the sales team found a buyer within a week of putting property on the market.Although the process had its challenges,they helped to make it a smooth transition.I recommended Townends thornton heath to my sister, who was about to sell ...
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Comment on agent fees
Good.
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May 15,2017
Minithumbdown
By: 'SCS'
May 15,2017
4 people found
this helpful
Under no circumstances let Towenends manage your property. They are by far the worst I've ever worked with. Absolutely terrible communication – you can never get of anyone when you need them and end up dealing with the situation yourself (so what exactly is the ...
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Mar 20,2017
Minithumbup
By: 'NEWTON'
Mar 20,2017
0 people found
this helpful
My review is in regards to Renewal Co-ordinator Lee Woodward, based at head office Byfleet in Surrey. I am a Landlord who has been with Townends for 5 years now. And i am so pleased and highly impressed with the work of Lee Woodward. She is ...
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Jan 06,2017
Minithumbdown
By: 'Richard and Kate'
Jan 06,2017
3 people found
this helpful
These guys are lovely until the point where hard work and perseverance is needed, then they will lie through their teeth and string you along for months and months without actually doing any real work. We purchased a property through these guys in early 2016 and ...
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By: allAgents
Jan 09, 2017
View all comments (1)
Note from allAgents : +++++++++++++++++ Hello 'Richard and Kate' With reference to your mention of Agents Featured reviews. These featured items allow the agents to showcase reviews that normally explain in more detail the reason why the client has given the agent the star rating for their particular experience and can go some way to indicate or validate why the individual branch and the company as a whole, is rated as the are. The 'Featured Reviews' are a included feature of a support pa ...
Jun 24,2016
Minithumbup
By: 'Stephen'
Jun 24,2016
0 people found
this helpful
A huge, huge thank you to both consultants at Thornton Health branch Victor and Al. Al who arrange a mortgage for me and set the ball rolling keeping me updated with properties and at viewing giving me an honest view of the property. Victor who ...
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 15,2016
Minithumbup
By: 'Izabela Keller'
Apr 15,2016
0 people found
this helpful
It was an absolute pleasure having Al Pervaiz as our agent for our first property we bought. He is extremely friendly, very easy to talk to and always accommodated our requests very efficiently. He's definitely a valuable asset to the Thornton Heath branch. We'd like ...
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Apr 08,2016
Minithumbdown
By: 'Rotimi'
Apr 08,2016
3 people found
this helpful
I experienced an absence of professionalism and integrity. Turned up for a second viewing with my frail, 85-year-old mother only to be told by the owner that she had taken it off the market. I had not been contacted by anyone from the office (despite ...
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Dec 17,2015
Minithumbup
By: 'Seller in Thornton Heath'
Dec 17,2015
0 people found
this helpful
I had 3 estate different agents around to value my house, asked similar questions and the responses I got from Victor was the reason I chose Townends (& the reviews on this site). I only had to chase him on one issue but outside that, if ...
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Dec 17,2015
Minithumbup
By: 'Juliet Blake'
Dec 17,2015
0 people found
this helpful
I am happy to report that after selling my first house due to downsizing, the whole team at Townsends worked tremendously hard to help me secure the house of my dreams as a Buyer. Each Member of Staff from Nigel, Darren and Sukeena took into ...
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Dec 17,2015
Minithumbup
By: 'simone bowen'
Dec 17,2015
0 people found
this helpful
Very professional. . Both gave me a great service and follow ups Would definitely recommend people to use them. Credit to the Townsends team. Trusted the information they gave which turned out to be absolutely accurate. . They know their business well and deserve to be recognised!!!!...
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Dec 17,2015
Minithumbup
By: 'Anna'
Dec 17,2015
0 people found
this helpful
Townends have been brilliant - sukina, al and victor in particular are great to work with. They are dedicated, knowledgable and honest, and this really marks them out from other agents!!...
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Dec 16,2015
Minithumbup
By: 'Stephanie'
Dec 16,2015
0 people found
this helpful
The service I have received from the guys at the Thornton Heath branch has been amazing. They are always there to help and answer any questions I have. They have been patient and also very honest. They didn't just tell me what I wanted to ...
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Jun 26,2015
Minithumbup
By: 'Charles Ihenacho'
Jun 26,2015
0 people found
this helpful
Very polite, very friendly, very professional. When it was the time to put an offer in the competitive market of 2014 they communicated several offers between the vendor and the potential buyers very professionally, and I was lucky to have my offer accepted. As always the ...
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May 29,2015
Minithumbup
By: 'vetneg'
May 29,2015
0 people found
this helpful
As first time buyers we were hugely impressed with how kind and friendly Darren was. He was very fair in helping us make a reasonable offer. He was very approachable, honest and just a down to earth guy. Would definitely use him again....
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Apr 13,2015
Minithumbup
By: 'Sara'
Apr 13,2015
0 people found
this helpful
Excellent professional and reliable. Nigel is incredibly professional and helpful. Darren has been extremely patient and helpful. I'm now selling another house through Townends thanks to their service....
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Apr 13,2015
Minithumbdown
By: 'Ray Mcnair'
Apr 13,2015
2 people found
this helpful
I originally spoke with Nigel in Sales regards a valuation of an investment property I bought for refurbishment last October. All was good with his polished pitch and promises of calling me in the new year (2015) nearer to the completion of the renovation. I was ...
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What agent could do to change your mind?
Returned my calls? Basic customer service!!!
Attached Files
Was this helpful? Yes
By: Shelley
Apr 14, 2015
View all comments (1)
We are so sorry to hear that you have encountered this experience and would very much welcome being able to speak with you on this matter. Please let us know when it would be convenient for us to call you and the best number to do so by emailing sbaker@townends.co.uk ...
May 14,2014
Minithumbup
By: 'Ying'
May 14,2014
0 people found
this helpful
Rochell (though I have been calling her Michelle) has been helping me ( a first-time buyer) go through the buying process smoothly. A big thanks to her and her team!...
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Apr 14,2014
Minithumbup
By: 'Silvia'
Apr 14,2014
0 people found
this helpful
Darren, Nigel and Roschelle provided a top quality service to me as a buyer. As a team, they have been attentive to my specific request and offered me the most suitable property to buy. They responded always on time and in the appropriate manner throughout ...
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Dec 20,2013
Minithumbup
By: 'Barbara smith'
Dec 20,2013
0 people found
this helpful
The service was excellent and Kelly was the most helpful person I could have dealt with. We had been having a bad experience with another estate agent who was very unhelpful. Shelley had ten prospective buyers lined up and got us a much better offer ...
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Nov 28,2013
Minithumbup
By: 'CC'
Nov 28,2013
0 people found
this helpful
I dealt with Shelley Smith at Townends in Thornton Heath and she was an absolute pleasure to deal with and very efficient. Nothing was too much trouble and she helped me a very great deal with the various hiccups with my property purchase. I cannot ...
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Nov 17,2013
Minithumbup
By: 'Annette'
Nov 17,2013
0 people found
this helpful
I live abroad and had a nightmare tenet living in my property....shelly was able to get the tenent to allow her access to take photos ...althugth the tenent would not allow any prospertive buyers to view...it stil helped as when the tenent left ...
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Jun 25,2013
Minithumbup
By: 'Donald Dairo'
Jun 25,2013
0 people found
this helpful
I am totally satisfied with my experience with Townsend. They provided a comprehensive service which meet all my requirements in a steam line manner. I would definitely recommend their service to others....
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May 30,2013
Minithumbup
By: 'Hannah Cooper'
May 30,2013
1 people found
this helpful
Shelley and her team were professional, personable and immensely helpful from the very start of the process of selling my property to the recent exchange. I was feeling anxious in understanding all the contract and legal jargon associated with selling a property but Shelley and ...
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May 21,2013
Minithumbup
By: 'Mr Chauhan'
May 21,2013
0 people found
this helpful
Its the first time we have used townends.Shelley and Kalapesh have given us a first class service .No matter how big or small our enquiry was it was dealt with profesionally.I will recommend to friends and family....
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Apr 17,2013
Minithumbup
By: 'Mr Khan'
Apr 17,2013
0 people found
this helpful
I have dealt with many of the agents in the Thornton Heath area and I must say that Shelley and her team atTownends are head and shoulders above the rest. They provide a welcoming office and are very professional. They take the time to find ...
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Apr 08,2013
Minithumbup
By: 'H'
Apr 08,2013
0 people found
this helpful
Have to say that Shelly & Kalpesh were excellent and very professional. I was infomed on updates regularley and the sale of my prerty went very smoothly. Highly recommend these Agents....
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Mar 26,2013
Minithumbup
By: 'E. M. Williams'
Mar 26,2013
0 people found
this helpful
Very profossional team always reporting back every step of the way so that we knew what stage things were every step of the way. I am glad I used them....
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Mar 19,2013
Minithumbup
By: 'jackstarliner'
Mar 19,2013
0 people found
this helpful
Ms Fuller was a bright, professional and pleasant young lady. She was thorough in trying to assist us to find the right property. We found the dream property but on our part we had to pull out and Kenisha pulled out all the stops to ...
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Feb 13,2013
Minithumbup
By: 'K Jackson'
Feb 13,2013
0 people found
this helpful
Shelley was very professional and proactive throughout the sale of the property. Communication was very good and she was working for us to achieve an early exchange / completion from the time the sale was agreed. She liaised between my solicitor the buyer and the buyer's ...
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Areas covered
  • CR7
  • Thornton Heath
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
87% customers were satisfied with fees 76% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £198,000
  • Max: £430,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 0 2 13 0 16 1 2 3

Fees

No fees set.
Last updated at 2:22 PM 21/11/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:22 PM 21/11/2017 by allAgents

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Branch - Thornton Heath, CR7

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