• Victor Abdulai
    Victor Abdulai
  • Jamille Gibbs
    Jamille Gibbs
  • Patrick Simpson
    Patrick Simpson
  • upload your photo
    Sana Qadeer
  • Charles Adebiyi
    Charles Adebiyi
Welcome to Townends Estate Agents, Thornton Heath. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant. Areas we cover include Croydon, Mitcham, Thornton Heath and the surrounding areas. Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our s Read full description...ervices include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance. Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Thornton Heath and the surrounding areas, means we’re perfectly placed to sell or let your property.
Townends

95 High Street Thornton Heath
Surrey
CR7 8RY

020 8684 2441

Mar 20,2017
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Mar 20,2017
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My review is in regards to Renewal Co-ordinator Lee Woodward, based at head office Byfleet in Surrey. I am a Landlord who has been with Townends for 5 years now. And i am so pleased and highly impressed with the work of Lee Woodward. She is courteous, very professional, and she possesses the natural business acumen that is most well suited for this type of business environment. She is also very motivated. It is a pleasure dealing with her. Thank you Lee....
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Jan 06,2017
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Jan 06,2017
1 people found
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These guys are lovely until the point where hard work and perseverance is needed, then they will lie through their teeth and string you along for months and months without actually doing any real work. We purchased a property through these guys in early 2016 and in each of maybe 30 phonecalls, we were told that the paperwork is being sent over "right now", "this morning", or "first thing tomorrow", which it very rarely was. They are great at talking, but not a lot e...
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By: allAgents
Jan 09, 2017
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Note from allAgents : +++++++++++++++++ Hello 'Richard and Kate' With reference to your mention of Agents Featured reviews. These featured items allow the agents to showcase reviews that normally explain in more detail the reason why the client has given the agent the star rating for their particular experience and can go some way to indicate or validate why the individual branch and the company as a whole, is rated as the are. The 'Featured Reviews' are a included feature of a support pa ...
Jun 24,2016
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Jun 24,2016
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A huge, huge thank you to both consultants at Thornton Health branch Victor and Al. Al who arrange a mortgage for me and set the ball rolling keeping me updated with properties and at viewing giving me an honest view of the property. Victor who I call regularly to see if any properties are in my price range. Thanks for doing such an excellent job on purchase. You delivered a formidable price and helped me to secure good flat in a good location. Well done! TEAM and thanks for all your help keep ...
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Apr 15,2016
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Apr 15,2016
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It was an absolute pleasure having Al Pervaiz as our agent for our first property we bought. He is extremely friendly, very easy to talk to and always accommodated our requests very efficiently. He's definitely a valuable asset to the Thornton Heath branch. We'd like to say a BIG THANK YOU to Al and everyone at Thornton Heath!...
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Apr 08,2016
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Apr 08,2016
2 people found
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I experienced an absence of professionalism and integrity. Turned up for a second viewing with my frail, 85-year-old mother only to be told by the owner that she had taken it off the market. I had not been contacted by anyone from the office (despite Sukina claiming that she had emailed and phoned me). The whole thing left a bad taste in my mouth, upset my mother and wasted my family's time....
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Dec 17,2015
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Dec 17,2015
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I had 3 estate different agents around to value my house, asked similar questions and the responses I got from Victor was the reason I chose Townends (& the reviews on this site). I only had to chase him on one issue but outside that, if he said he was going to do it, he did. I had less dealings with Shukeena, but she took the pictures & conducted the viewings and was very tactful & understanding of my situation. I have no overall complaint of Townends really, I'm still going throug...
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Dec 17,2015
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Dec 17,2015
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I am happy to report that after selling my first house due to downsizing, the whole team at Townsends worked tremendously hard to help me secure the house of my dreams as a Buyer. Each Member of Staff from Nigel, Darren and Sukeena took into account my circumstances and my needs, which I found was very rewarding, as the other Estates Agency that I registered with, did not show much of an interest....
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Dec 17,2015
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Dec 17,2015
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Very professional. . Both gave me a great service and follow ups Would definitely recommend people to use them. Credit to the Townsends team. Trusted the information they gave which turned out to be absolutely accurate. . They know their business well and deserve to be recognised!!!!...
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Dec 17,2015
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Dec 17,2015
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Townends have been brilliant - sukina, al and victor in particular are great to work with. They are dedicated, knowledgable and honest, and this really marks them out from other agents!!...
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Dec 16,2015
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Dec 16,2015
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The service I have received from the guys at the Thornton Heath branch has been amazing. They are always there to help and answer any questions I have. They have been patient and also very honest. They didn't just tell me what I wanted to hear, they were realistic about time frames and everything to do with buying a house. They gave me great advice and they also listened to all my needs and concerns. They were fast and efficient without forgetting how super friendly they are!! I would recommend ...
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Jun 26,2015
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Jun 26,2015
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Very polite, very friendly, very professional. When it was the time to put an offer in the competitive market of 2014 they communicated several offers between the vendor and the potential buyers very professionally, and I was lucky to have my offer accepted. As always the buying process was a long journey to go through the mortgage and legal requirements which due to my request for more information it took even longer. But they was very helpful, understanding and patient throughout this prolong ...
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May 29,2015
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May 29,2015
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As first time buyers we were hugely impressed with how kind and friendly Darren was. He was very fair in helping us make a reasonable offer. He was very approachable, honest and just a down to earth guy. Would definitely use him again....
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Apr 13,2015
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Apr 13,2015
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Excellent professional and reliable. Nigel is incredibly professional and helpful. Darren has been extremely patient and helpful. I'm now selling another house through Townends thanks to their service....
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Apr 13,2015
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Apr 13,2015
2 people found
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I originally spoke with Nigel in Sales regards a valuation of an investment property I bought for refurbishment last October. All was good with his polished pitch and promises of calling me in the new year (2015) nearer to the completion of the renovation. I was happy with the service thus far. Unfortunately I didn't hear from him nor anyone from the branch regards marketing the property in January. So I called no less than 3 times and remember speaking to Darren who assured me Nigel would ...
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What agent could do to change your mind?
Returned my calls? Basic customer service!!!
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By: Shelley
Apr 14, 2015
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We are so sorry to hear that you have encountered this experience and would very much welcome being able to speak with you on this matter. Please let us know when it would be convenient for us to call you and the best number to do so by emailing sbaker@townends.co.uk ...
May 14,2014
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May 14,2014
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Rochell (though I have been calling her Michelle) has been helping me ( a first-time buyer) go through the buying process smoothly. A big thanks to her and her team!...
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Apr 14,2014
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Apr 14,2014
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Darren, Nigel and Roschelle provided a top quality service to me as a buyer. As a team, they have been attentive to my specific request and offered me the most suitable property to buy. They responded always on time and in the appropriate manner throughout the negotiation and made it possible to complete within less than a month from the offer being accepted. They have been always reachable on the phone and took time to explain in detail specific situations. As a buyer I feel I had a first cla...
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Dec 20,2013
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Dec 20,2013
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The service was excellent and Kelly was the most helpful person I could have dealt with. We had been having a bad experience with another estate agent who was very unhelpful. Shelley had ten prospective buyers lined up and got us a much better offer than had been given by the previous Estate agent and she was very kind and very helpful, I could not have asked for a better agents to deal with. I would recommend the Thornton heat branch to everyone. I if you had a branch in Staffordshire I wou...
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Nov 28,2013
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Nov 28,2013
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I dealt with Shelley Smith at Townends in Thornton Heath and she was an absolute pleasure to deal with and very efficient. Nothing was too much trouble and she helped me a very great deal with the various hiccups with my property purchase. I cannot recommend her highly enough!...
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Nov 17,2013
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Nov 17,2013
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I live abroad and had a nightmare tenet living in my property....shelly was able to get the tenent to allow her access to take photos ...althugth the tenent would not allow any prospertive buyers to view...it stil helped as when the tenent left they had buyers ready to view ...thanks to shelley and the team i sold and completed in 2 months of the tenent leaving. The team where beyond helpful and kept us informed all the way....thank you Townends...
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Jun 25,2013
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Jun 25,2013
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I am totally satisfied with my experience with Townsend. They provided a comprehensive service which meet all my requirements in a steam line manner. I would definitely recommend their service to others....
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May 30,2013
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May 30,2013
1 people found
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Shelley and her team were professional, personable and immensely helpful from the very start of the process of selling my property to the recent exchange. I was feeling anxious in understanding all the contract and legal jargon associated with selling a property but Shelley and her team always answered my questions and simplified explanations. The viewings were worked around my schedule as far as possible and the team were always aware of the current situation of my sale if I called and She...
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May 21,2013
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May 21,2013
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Its the first time we have used townends.Shelley and Kalapesh have given us a first class service .No matter how big or small our enquiry was it was dealt with profesionally.I will recommend to friends and family....
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Apr 17,2013
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Apr 17,2013
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I have dealt with many of the agents in the Thornton Heath area and I must say that Shelley and her team atTownends are head and shoulders above the rest. They provide a welcoming office and are very professional. They take the time to find out exactly what you are looking for and find it. They have reinstalled my faith in their industry. Job well done...
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Apr 08,2013
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Apr 08,2013
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Have to say that Shelly & Kalpesh were excellent and very professional. I was infomed on updates regularley and the sale of my prerty went very smoothly. Highly recommend these Agents....
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Mar 26,2013
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Mar 26,2013
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Very profossional team always reporting back every step of the way so that we knew what stage things were every step of the way. I am glad I used them....
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Mar 19,2013
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Mar 19,2013
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Ms Fuller was a bright, professional and pleasant young lady. She was thorough in trying to assist us to find the right property. We found the dream property but on our part we had to pull out and Kenisha pulled out all the stops to find an alternative for us, she keeps in touch and it makes us feel she is determined to help us eventually find the right home for out family. We\'re first time buyers so it was important we found an agent we could trust....
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Feb 13,2013
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Feb 13,2013
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Shelley was very professional and proactive throughout the sale of the property. Communication was very good and she was working for us to achieve an early exchange / completion from the time the sale was agreed. She liaised between my solicitor the buyer and the buyer's solicitor and kept me informed at all stages. I would certainly recommend Shelley and Townends Thornton Heath for their professionalism, friendly attitude and willingness to help....
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Feb 08,2013
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Feb 08,2013
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I was looking to purchase a flat and registered with Townsends in Thornton Heath High Street. Up until then I did not have much luck. All other agents kept showing me properties that did not fit my profile or request and was getting rather fed up. With Townsends, they showed me a couple of properties, which were not what I was looking for, but they soon understood clearly what I wanted and promised to find me that property. I thought here we go! Within a short time, I got a call from Steven...
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Jan 25,2013
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Jan 25,2013
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I would like to say that I found the Team at Townends Thornton Heath absolutely wonderful, especially Shelly and Kalpesh . We were first time buyers and we had a really bad experience with a different estate agent, and what should have been a really exciting time for my Husband and I was turning out to be a big disappointment, but thankfully we found a property we liked with Townends, and both Shelly and kelpesh worked really hard to make sure that we go the property that we had our heart set on...
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Nov 12,2012
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Nov 12,2012
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The team at the Thornton Heath branch took over the sale of our property at our request following a bad experience with the High street Croydon Branch. Our sale of our property fell thorough with the Croydon Branch, but We decided to give Townends another chance to sell our property on the recommendation of a friend who also recently sold her property thought the Thornton Heath branch. We found that the staff in comparison here were very helpful, courteous and respectful. Estate agents have a ba...
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Areas covered
  • CR7
  • Thornton Heath
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£198,000
  • Max: Β£430,000

Letting No data

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 0 1 12 0 16 1 2 2
Victor Abdulai Victor Abdulai
Sales Manager
5 reviews

About Victor At Townends we are Passionate about Property and are proud to be able to offer our customers a complete property solution including sales and lettings, mortgages and surveys as well as conveyancing an View full profile
Jamille Gibbs Jamille Gibbs
Sales Negotiator
1 reviews

About Jamille At Townends we are Passionate about Property and I am determined your perfect buyer at the best possible price for your property. View full profile
Patrick Simpson Patrick Simpson
Sales Negotiator
0 reviews

About Patrick At Townends we are Passionate about Property and I am determined your perfect buyer at the best possible price for your property. View full profile
Sana Qadeer - no image available Sana Qadeer
Marketing Manager (Lettings)
0 reviews

About Sana I am Passionate about Property and am looking forward to using my wealth experience to showcase your home in order to secure you your perfect buyer or tenant. View full profile
Charles Adebiyi Charles Adebiyi
Trainee Sales Negotiator
0 reviews

About Charles At Townends we are Passionate about Property and I am determined your perfect buyer at the best possible price for your property. View full profile

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Last updated at 4:33 PM 13/03/2017 by allAgents

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Last updated at 4:33 PM 13/03/2017 by allAgents

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