Townends
Regents Sunbury on Thames, Sunbury-on-Thames, TW16
4.7/5, 436 reviews
96% recommended
98% sales valuation accuracy
97% sales fee satisfaction
95% lettings valuation accuracy
81% lettings fee satisfaction

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ... show more

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.


Townends Regents Sunbury covers Sunbury-on-Thames, including Sunbury Village and Sunbury Common as well as Ashford, Bedfont, Feltham, Hampton, Shepperton and Upper Halliford. Sunbury is full of local history and has a delightful selection of pubs which offer fantastic views of the river come the summer months. There is also a great range of schools and shops available. If you are thinking about selling, buying, letting or renting in or around Sunbury-on-Thames contact us today.


When you work with Townends Regents you benefit from:

• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.

• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.

• A marketing package which is tailored to maximise your property’s exposure.

• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact.



Opening Hours
Address

Townends
15a Station Road
Sunbury-on-Thames
Middlesex
TW16 6SB
01932 785 171

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £25,500 £27,800,000
Lettings 95% 81% £625 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 2 98 9 135 3 95 1 15 4
Areas covered
  • TW13
  • Sunbury on Thames, Ashford, Bedfont,
  • TW14
  • Feltham, Hampton, Lower Sunbury,
  • TW15
  • Shepperton, Upper Halliford
  • TW16
  • TW17
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“Jenna was able to respond promptly to a request for ......”

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Mar 24,2015
Minithumbup
By: 'Sue'
Mar 24,2015
0 people found
this helpful
Jenna was able to respond promptly to a request for an onsite meet; offered good managed service rate and also offered to discount if tenant not found within 10 day period. Following documentation was received promptly - all could be electronically signed, which was great as ...
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Comment on agent fees
Initial fees seem quite high, but worth paying to get right tenant and good service
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“I received a very good service from all the staff. ......”

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Mar 24,2015
Minithumbup
By: 'Munish'
Mar 24,2015
1 people found
this helpful
I received a very good service from all the staff. I found them very professional and helpful. Good luck and hope to deal with you again shortly. Thanks...
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Comment on agent fees
During my meetings with agent it was not mentioned anything about any other charges other than set monthly percentages which was very disappointing and came as nasty surprise but overall happy.
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“Top marks to Jenna and her team.Methodical, Professional, Friendly ......”

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Mar 23,2015
Minithumbup
By: 'K'
Mar 23,2015
1 people found
this helpful
Top marks to Jenna and her team. Methodical, Professional, Friendly and delivered what they promised. We have now Sold, bought, and let with this company in three different transactions, in under 5 months. We would always have these people on our side. Thank you for making ...
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“We rented a property from Townends in Sunbury , the service ......”

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Mar 19,2015
Minithumbup
By: 'R'
Mar 19,2015
0 people found
this helpful
We rented a property from Townends in Sunbury , the service provided from their agent was first rate .What stood out for me was the help and assistance given after the rental had been agreed in resolving issues with utilities and contracts....
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“Thank you Chad, Emma and the whole team for all ......”

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Mar 16,2015
Minithumbup
By: 'Daniel'
Mar 16,2015
0 people found
this helpful
Thank you Chad, Emma and the whole team for all your help and support throughout the process of buying my flat. You all made it easier, pleasant even though quite stressful at times. I would like to say that you are all hardworking individuals, professional, ...
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“Very professional and curteous team. Well organised and quick to ......”

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Mar 12,2015
Minithumbup
By: 'GSaunders'
Mar 12,2015
0 people found
this helpful
Very professional and curteous team. Well organised and quick to answer any queries. Took the time to go through the breakdown of their fees etc....
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“Townends has been wonderful when I was looking for a ......”

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Mar 08,2015
Minithumbup
By: 'S.'
Mar 08,2015
0 people found
this helpful
Townends has been wonderful when I was looking for a property and really help us to agree on a deal..Most appreciated!!...
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Comment on agent fees
i did not pay a fee, I was buying a property...
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“The staff member was very helpful and cooperative,easily accessible.......”

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Mar 05,2015
Minithumbup
By: 'Ankita'
Mar 05,2015
0 people found
this helpful
The staff member was very helpful and cooperative,easily accessible. He entertain ourself according to our timings. I will recommend their services....
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“We saw this apartment twice. One viewing with the Agent ......”

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Nov 05,2014
Minithumbdown
By: 'IMP'
Nov 05,2014
2 people found
this helpful
We saw this apartment twice. One viewing with the Agent and once with the Agent and the Landlord. Twice, we were shown and told white goods (as shown which included as washer and dryer) were included and a fridge/freezer which was missing will be ...
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What agent could do to change your mind?
I do not believe there was any fairness when treating us as prospective customers. Everything we requested for was denied. We have been failed to be identified as potential customers. Rather only the landlord has been identified as the customer to satisfy only. During sign up with the holding deposit, Taylor asked us do we need a professional clean? I explicitly remember saying it appears clean. He said its no extra charge for you. I agreed. During the meeting with the landlord, they confronted us a bit aggressively regarding this matter and said Did we ask for this? Taylor did not step in and say, Townends suggested it to us. Furthermore, attitudes changed considerably on the second meeting when I was observed to be in my Muslim dress. I especially became aware of the latent racism between the two meetings and decided to forfeit the 500 pounds than do business with them. However, I do know my rights and know they have been violated irrevocably for any future business or referrals to friends and family.
Attached Filesnbsp;
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By: Townends
Nov 06, 2014
View all comments (1)
Thank you for your review. We take all complaints very seriously, especially those which question our integrity and ethical standards. We have yet to receive a direct complaint from the customer in question, so are unable to investigate the matter further. We would encourage the customer to approach us at compliance@townends.co.uk so that we can take appropriate action. Townends not only have appropriate corporate and social policies in place but we also pride ourselves on ensurin ...

“We had 2 very lovely women helping us they answered any ......”

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May 23,2014
Minithumbup
By: 'Rebbecca'
May 23,2014
0 people found
this helpful
We had 2 very lovely women helping us they answered any questions we needed answering kept us informed on any news or changes that were happening. They made our complete easy and simpe and had no trouble in answering questions. Even when we had finished completions....
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“As this was my first experience at letting and it ......”

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Apr 30,2014
Minithumbup
By: 'Tony'
Apr 30,2014
0 people found
this helpful
As this was my first experience at letting and it can be stressful. Jenna took away all the worries I had in helping me at every hurdle I came up against ,she even helped me organize everything I needed from my employer, I have to ...
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“High quality service by everyone at Townends (Sunbury). Excellent communication ......”

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Apr 30,2014
Minithumbup
By: 'Jas'
Apr 30,2014
0 people found
this helpful
High quality service by everyone at Townends (Sunbury). Excellent communication and professionalism by Jenna . Found perfect tenant in matters of days. I would totally recommend Townends (Sunbury) to any tenant and landlord....
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“I contacted you to find a property to rent urgently ......”

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Apr 30,2014
Minithumbup
By: 'Roy'
Apr 30,2014
0 people found
this helpful
I contacted you to find a property to rent urgently and was shown the above a viewing was arranged the same day and again was agreed to rent it , from start to finish was completed in 5 days and we managed to move in on the ...
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“I have used Brett & the team in the sunbury/Staines ......”

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Apr 11,2014
Minithumbup
By: 'Stuart'
Apr 11,2014
0 people found
this helpful
I have used Brett & the team in the sunbury/Staines office for both buying & selling the above property. The willingness of Brett & his professionalism to do the best for you is second to none. He is amenable to your needs & prepared to go above & beyond ...
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“I found both Jenna and Becky very professional and efficient. ......”

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Mar 20,2014
Minithumbup
By: 'Robert'
Mar 20,2014
0 people found
this helpful
I found both Jenna and Becky very professional and efficient. If I had any queries they dealt with them quickly and efficiently. They found a suitable tenant within a very short time. Would recommend Townends to any landlord looking for a tenant....
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“Both Laura and Jenna have provided us with a first ......”

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Mar 19,2014
Minithumbup
By: 'R'
Mar 19,2014
0 people found
this helpful
Both Laura and Jenna have provided us with a first class service regarding our property and associated documentation; both ladies have been excellent with regards to the level of customer support they have given. It's been a real pleasure working with them and we look ...
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“Dealt with Rob at Sunbury branch and felt the whole ......”

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Mar 07,2014
Minithumbup
By: 'JD'
Mar 07,2014
0 people found
this helpful
Dealt with Rob at Sunbury branch and felt the whole process from start to finish was excellently handled. The property went under offer within a few days of marketing. The solicitors he recommended were brilliant and would have no hesitation in using Townends in Sunbury ...
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“I used townsends to purchase a property for investment chad ......”

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Feb 20,2014
Minithumbup
By: 'Nm'
Feb 20,2014
0 people found
this helpful
I used townsends to purchase a property for investment chad was very informative throughout the purchase. once completed I used them to let the property Jenna was very helpful and adviced me how to market the property to gain maximum income which in turn paid ...
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“Dealt with Danielle at the Sunbury branch whilst looking for ......”

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Feb 17,2014
Minithumbup
By: 'Katie769'
Feb 17,2014
0 people found
this helpful
Dealt with Danielle at the Sunbury branch whilst looking for a property and the service couldn't be better. She was professional, friendly and made looking for a new home easy. I would certainly reccomend them to anyone who is searching for a property....
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“Well where can l begin. I first came across Brett ......”

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Feb 10,2014
Minithumbup
By: 'johnnycapp5'
Feb 10,2014
0 people found
this helpful
Well where can l begin. I first came across Brett when l purchased my first property 5 years ago. I iniatially approached several Estate Agents most of them if not all of them were more interested in making a sale rather than actually giving me what ...
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“Jenna was very helpful in managing some issues we had ......”

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Feb 04,2014
Minithumbup
By: 'Aini'
Feb 04,2014
0 people found
this helpful
Jenna was very helpful in managing some issues we had with the reference agent. I propose that Townends find a new referencing agency as Homelet had put us through a nightmare!...
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“Rebecca was a pleasure to deal with, extremely friendly and ......”

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Jan 29,2014
Minithumbup
By: 'Chloe'
Jan 29,2014
0 people found
this helpful
Rebecca was a pleasure to deal with, extremely friendly and helpful and definitely found us the perfect property to rent. Townends as a whole have been extremely friendly and helpful....
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“Provided a quick and easy service, despite the holdbacks that ......”

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Jan 23,2014
Minithumbup
By: 'lisa87jane'
Jan 23,2014
0 people found
this helpful
Provided a quick and easy service, despite the holdbacks that we faced, always kept up-to date and aware of what was going on. Very thankful to everyone to helped us move in a very quick time, can finally have the family home i wanted to ...
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“We are happy to recommend Sunbury Townends. Rob Dawnson kept ......”

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Jan 22,2014
Minithumbup
By: 'Jessica'
Jan 22,2014
0 people found
this helpful
We are happy to recommend Sunbury Townends. Rob Dawnson kept us updated throughout our purchase. The process took a long time (through no fault of the seller or agent) but we felt well informed the whole time. Rob was quick to respond to enquiries and ...
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“Chad was very helpful throughout the process of our purchase, ......”

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Jan 21,2014
Minithumbup
By: 'Lee'
Jan 21,2014
0 people found
this helpful
Chad was very helpful throughout the process of our purchase, and never failed to keep me updated. Our situation was difficult at times as we were being pushed by the seller to hurry the process up. Chad did a very good job in reasoning with ...
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“The team have been so helpful and efficient in selling ......”

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Jan 10,2014
Minithumbup
By: 'Jane'
Jan 10,2014
0 people found
this helpful
The team have been so helpful and efficient in selling our property and I cannot fault them at all. They have always come back to us when we have contacted them and have never hassled us. I would recommend them to friends and family...
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“This is the first time I have used townends and ......”

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Jan 08,2014
Minithumbup
By: 'JH'
Jan 08,2014
0 people found
this helpful
This is the first time I have used townends and I found them very helpful and informative. I was kept up to date throughout the whole transaction and would definitely use them again in the future....
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“I have worked with many letting agent locally in the ......”

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Jan 07,2014
Minithumbup
By: 'gb'
Jan 07,2014
0 people found
this helpful
I have worked with many letting agent locally in the past few years, and generally all are the same. However, where credit is due I feel it is important this noted. Throughout the processes of marketing my poperty, to the time it was let, and ...
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“From initial valuation by Brett followed up by excellent service ......”

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Jan 07,2014
Minithumbup
By: 'Mrs'
Jan 07,2014
0 people found
this helpful
From initial valuation by Brett followed up by excellent service from Chris Charlie and Amanda from offer to exchange and completion was very pleased...
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“We completed on our property a month ago, Townends were ......”

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Jan 05,2014
Minithumbup
By: 'Paul'
Jan 05,2014
0 people found
this helpful
We completed on our property a month ago, Townends were the selling agents, and not unusually given that there were about 5 links in the chain it took a little while from offer to completion. There were some issues which needed to be sorted out and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends, Sunbury-on-Thames TW16 6SB


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