Townends
Regents Sunbury on Thames, Sunbury-on-Thames, TW16
4.7/5, 436 reviews
96% recommended
98% sales valuation accuracy
97% sales fee satisfaction
95% lettings valuation accuracy
81% lettings fee satisfaction

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ... show more

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.


Townends Regents Sunbury covers Sunbury-on-Thames, including Sunbury Village and Sunbury Common as well as Ashford, Bedfont, Feltham, Hampton, Shepperton and Upper Halliford. Sunbury is full of local history and has a delightful selection of pubs which offer fantastic views of the river come the summer months. There is also a great range of schools and shops available. If you are thinking about selling, buying, letting or renting in or around Sunbury-on-Thames contact us today.


When you work with Townends Regents you benefit from:

• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.

• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.

• A marketing package which is tailored to maximise your property’s exposure.

• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact.



Opening Hours
Address

Townends
15a Station Road
Sunbury-on-Thames
Middlesex
TW16 6SB
01932 785 171

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £25,500 £27,800,000
Lettings 95% 81% £625 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 2 98 9 135 3 95 1 15 4
Areas covered
  • TW13
  • Sunbury on Thames, Ashford, Bedfont,
  • TW14
  • Feltham, Hampton, Lower Sunbury,
  • TW15
  • Shepperton, Upper Halliford
  • TW16
  • TW17
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“very helpful and patient and enjoyable to liaise with. Emma ......”

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Jul 11,2015
Minithumbup
By: 'andrea'
Jul 11,2015
0 people found
this helpful
very helpful and patient and enjoyable to liaise with. Emma Wise helped with any issues in a positive manner, especially with issues surrounding the move date. The other agent selling my property also commented on how helpful Emma had been....
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“I found Chad very positive and motivated, especially when he ......”

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Jul 08,2015
Minithumbup
By: 'John'
Jul 08,2015
0 people found
this helpful
I found Chad very positive and motivated, especially when he said, this is what we are going to do for you. And yes he did everything that he promised. I was constantly kept informed of developments during the sale and after sale process. I found ...
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Comment on agent fees
The fees were reasonable, and value for money considering the effort Townends put into marketing the property.
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“Townends go extra mile to reach out to their customers.......”

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Jul 07,2015
Minithumbup
By: 'Ranjana'
Jul 07,2015
1 people found
this helpful
Townends go extra mile to reach out to their customers.Taylor in particular, understood my requirements correctly.He worked well on those requirements and ensured that my needs are fully met.I would definitely contact Taylor in future if required.Highly Recommended....
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“Very efficient and helpful. Friendly service and helped to explain ......”

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Jul 04,2015
Minithumbup
By: 'TM'
Jul 04,2015
1 people found
this helpful
Very efficient and helpful. Friendly service and helped to explain everything well. Good communication between the landlord and tenant and quick at responding to queries. Taylor took in to account personal circumstances and was understanding and honest....
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“Emma worked extremely hard to progress our house sale in ......”

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Jul 04,2015
Minithumbup
By: 'Carl'
Jul 04,2015
0 people found
this helpful
Emma worked extremely hard to progress our house sale in very trying circumstances (namely a deadline from the owners of the house we were purchasing, some very late enquiries from our buyer, and a failure to pass on crucial enquiries by the buyers' solicitor). Despite ...
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“Taylor was an absolute pleasure to meet , he's a very ......”

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Jun 30,2015
Minithumbup
By: 'Monica'
Jun 30,2015
1 people found
this helpful
Taylor was an absolute pleasure to meet , he's a very knowledgeable young man who definitely listens to your needs ! He's gone way beyond our expectations and his professionalism has been outstanding . He has understood our needs and I can positively recommend him in the future !...
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“Taylor was thoroughly professional and focused on our requirements. Communication ......”

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Jun 18,2015
Minithumbup
By: 'Mr'
Jun 18,2015
3 people found
this helpful
Taylor was thoroughly professional and focused on our requirements. Communication which we considered essential was excellent with Taylor adding a unique special quality in this key area. Townends are a thoroughly professional company who are quite rightly building a reputation for customer focused excellence. I ...
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“Taylor was knowledgeable, very helpful and constructive throughout the viewing ......”

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Jun 15,2015
Minithumbup
By: 'Dave'
Jun 15,2015
3 people found
this helpful
Taylor was knowledgeable, very helpful and constructive throughout the viewing process. He was well presented, easy-going and approachable. He maintained a high level of professionalism and secured my property efficiently and without any hassle. I would have no problem in recommending him to other prospective ...
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“Taylor has been extremely knowledgable and informative. He knew everything ......”

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Jun 12,2015
Minithumbup
By: 'Karolina'
Jun 12,2015
2 people found
this helpful
Taylor has been extremely knowledgable and informative. He knew everything about the property and the local area. Despite admin fees being quite high, I would highly recommend Townends. Prompt communication and high level of customer service....
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Comment on agent fees
‚£600 is a lot for a single parent. The most I ever paid to be honest. If I wouldn't be fed up with property search up until then, I would continue my search with other agents.
Was this helpful? Yes

“Big massive thank you to Rob Dawson in helping us ......”

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Jun 12,2015
Minithumbup
By: 'Buckley'
Jun 12,2015
1 people found
this helpful
Big massive thank you to Rob Dawson in helping us get our house sale through for us as quickly and smoothly as he possible could. He was very professional and always went above an beyond in all that he done. Would reccomemd using townends to ...
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“Very friendly and helpful. Will keep in contact throughout the ......”

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Jun 10,2015
Minithumbup
By: 'Joanna'
Jun 10,2015
2 people found
this helpful
Very friendly and helpful. Will keep in contact throughout the process and any worries, concerns and misunderstanding she will happily help and support you....
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“Having had trouble with one agent, we can only say ......”

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Jun 10,2015
Minithumbup
By: 'HappyCustomer'
Jun 10,2015
1 people found
this helpful
Having had trouble with one agent, we can only say we wish we had gone to Townends sooner. We're sure we would have sold faster and at a higher price earlier in the year had we done so. Alas, we hit a drop in the ...
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“I had a query with one of the fields that ......”

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Jun 10,2015
Minithumbup
By: 'Terry'
Jun 10,2015
1 people found
this helpful
I had a query with one of the fields that required signing regarding the terms and conditions on a new tenancy. Despite leaving phone calls and sending an e-mail for one of the Towends staff,( NOT Jenna McCann, I hasten to add), to contact me ...
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“We rented a private house. There were a few issues ......”

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Jun 09,2015
Minithumbup
By: 'L'
Jun 09,2015
1 people found
this helpful
We rented a private house. There were a few issues after that we had to overcome however Jenna went above and beyond to make sure that anything and everything will be OK. I would highly recommend to anyone....
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“Taylor was an absolute pleasure to deal with.Very professional ......”

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Jun 09,2015
Minithumbup
By: 'Jo'
Jun 09,2015
2 people found
this helpful
Taylor was an absolute pleasure to deal with. Very professional and extremely helpful. He assisted us with any questions we had with regards to tenancy. A highly experienced sales agent who had extensive knowledge on the property market....
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“I used Townends as my sister works for them in ......”

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Jun 08,2015
Minithumbup
By: 'Vickye'
Jun 08,2015
1 people found
this helpful
I used Townends as my sister works for them in a different branch. There were a few obstacles that we had to overcome however Jenna went above and beyond to make sure that anything and everything was resolved before moving in to he property. I ...
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“I have used Townsend for many years both in renting ......”

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Jun 04,2015
Minithumbup
By: 'Queenie'
Jun 04,2015
1 people found
this helpful
I have used Townsend for many years both in renting out properties and selling and buying. They have always been very efficient and had my best interest in hand. I would certainly recommend them to any prospective customers....
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Comment on agent fees
far better than Canada
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“We invited 3 agents to value our property. We selected Townends ......”

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May 18,2015
Minithumbup
By: 'ChrisK'
May 18,2015
0 people found
this helpful
We invited 3 agents to value our property. We selected Townends because of their success selling similar properties and because we felt their decisive marketing plan sounded the most plausible. Chad Newbould presented a compelling case. An open viewing hour resulted in numerous offers and we ...
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Comment on agent fees
We agreed a fee scale that rewarded the agent for achieving the asking price or better. Money well spent!
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“Over the past year I have dealt firstly with Chad ......”

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May 13,2015
Minithumbup
By: 'M.Pearne'
May 13,2015
1 people found
this helpful
Over the past year I have dealt firstly with Chad whilst securing property and then Jenna who helped advertise and rent the property. I have found both very professional and I have been kept informed throughout any transactions or issues. Jenna always has a cheery ...
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Comment on agent fees
Competitive and in line with competition.
Was this helpful? Yes

“Lots and very good communication always helpful when I called ......”

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May 13,2015
Minithumbup
By: 'Jamie'
May 13,2015
2 people found
this helpful
Lots and very good communication always helpful when I called with questions and I always got the right answers. Very pleased with the outcome and the friendliness of Taylor who delt with all our needs....
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“Robert Dawson and the sales team marketed our property well ......”

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May 04,2015
Minithumbup
By: 'Priya'
May 04,2015
1 people found
this helpful
Robert Dawson and the sales team marketed our property well and achieved a quick sale. The support offered by Emma Western as the legal process continued was exemplary - no question went unanswered and she was prompt and efficient, taking all unnecessary stress out of ...
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“Farhid showed me a numbet of properties Sunbury and was ......”

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Apr 30,2015
Minithumbup
By: 'Manjit'
Apr 30,2015
0 people found
this helpful
Farhid showed me a numbet of properties Sunbury and was very helpful and knowledgable of the area . Taylor also was helpful and I viewed a few properties with him too. Both showed me properties that nearly fitted the clients requirements...
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“I would say overall I was pleased with the service ......”

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Apr 22,2015
Minithumbup
By: 'Ash'
Apr 22,2015
2 people found
this helpful
I would say overall I was pleased with the service received from all members of Staff at Sunbury Townends. They were very accommodating when due to work commitments and festive period I chose to take property of the market for a break. When we went ...
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“Taylor was very helpful and drove us to three properties ......”

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Apr 20,2015
Minithumbup
By: 'Jeff'
Apr 20,2015
0 people found
this helpful
Taylor was very helpful and drove us to three properties in the Sunbury/Upper Halliford areas. We were new arrivals to the UK so he explained to us how lettings works. He is very friendly and easy to contact....
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Comment on agent fees
The letting fees were extremely expensive (over 800 pounds) compared to most other real estate agents where the letting fees averaged around 300 pounds. I'm not sure what we would have got for an extra 500 pounds but it would have probably just gone straight into the Townends CEO's pocket. Be great if they get rid of letting fees soon like they have done in Scotland.
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“We had a great experience and Robert and Emma kept ......”

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Apr 19,2015
Minithumbup
By: 'S'
Apr 19,2015
1 people found
this helpful
We had a great experience and Robert and Emma kept us posted throughout the process. Would recommend them to anyone buying in the area....
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“Chad and Rob were very straightforward to deal with right ......”

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Apr 14,2015
Minithumbup
By: 'Tony'
Apr 14,2015
1 people found
this helpful
Chad and Rob were very straightforward to deal with right from day one and throughout the whole sales process. The open day was run very effectively, and they secured a very quick full price offer. The level of support and communication during the period leading ...
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Comment on agent fees
The fee level was very competative
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“Jenna did a great job for me as a landlord ......”

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Apr 13,2015
Minithumbup
By: 'Simon'
Apr 13,2015
0 people found
this helpful
Jenna did a great job for me as a landlord in finding a tenant promptly. She was realistic, quick, polie and efficient. I would recommend her to anyone in a similar position....
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“He was very friendly, helpful. On time for viewing knowledgeable ......”

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Apr 13,2015
Minithumbup
By: 'Richard'
Apr 13,2015
0 people found
this helpful
He was very friendly, helpful. On time for viewing knowledgeable and he is an agent that i will recommend to everyone else...
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“Thank you all staff from Sunbury agency : Rob, Chad, Emma, ......”

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Mar 30,2015
Minithumbup
By: 'Irena'
Mar 30,2015
0 people found
this helpful
Thank you all staff from Sunbury agency : Rob, Chad, Emma, Jenny and financial advisor Ahmed.. they all working very hard, well organised and really looking after customer... Great job, all team ! After all little struggling, i did managed to buy my flat. Much appreciated to ...
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“The Regents team provided me with proactive and help full ......”

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Mar 24,2015
Minithumbup
By: 'terry'
Mar 24,2015
0 people found
this helpful
The Regents team provided me with proactive and help full service from finding the property through arranging the mortgage and then providing a fully manged rental service. They provided full information at every step of the process without me having to ask for it or ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends, Sunbury-on-Thames TW16 6SB


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