Townends
Regents Sunbury on Thames, Sunbury-on-Thames, TW16
4.7/5, 436 reviews
96% recommended
98% sales valuation accuracy
97% sales fee satisfaction
95% lettings valuation accuracy
81% lettings fee satisfaction

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ... show more

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.


Townends Regents Sunbury covers Sunbury-on-Thames, including Sunbury Village and Sunbury Common as well as Ashford, Bedfont, Feltham, Hampton, Shepperton and Upper Halliford. Sunbury is full of local history and has a delightful selection of pubs which offer fantastic views of the river come the summer months. There is also a great range of schools and shops available. If you are thinking about selling, buying, letting or renting in or around Sunbury-on-Thames contact us today.


When you work with Townends Regents you benefit from:

• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.

• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.

• A marketing package which is tailored to maximise your property’s exposure.

• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact.



Opening Hours
Address

Townends
15a Station Road
Sunbury-on-Thames
Middlesex
TW16 6SB
01932 785 171

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £25,500 £27,800,000
Lettings 95% 81% £625 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 2 98 9 135 3 95 1 15 4
Areas covered
  • TW13
  • Sunbury on Thames, Ashford, Bedfont,
  • TW14
  • Feltham, Hampton, Lower Sunbury,
  • TW15
  • Shepperton, Upper Halliford
  • TW16
  • TW17
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“Taylor was clear, concise and to the point. Something you ......”

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Aug 26,2015
Minithumbup
By: 'louise'
Aug 26,2015
0 people found
this helpful
Taylor was clear, concise and to the point. Something you don't always get with estate agents! He's kept us updated, is always available when we need something and generally just gets the job done without fuss. Wouldn't hesitate to recommend him to others....
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“I could not rate Regents service higher enough. Usually there ......”

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Aug 21,2015
Minithumbup
By: 'Luke'
Aug 21,2015
0 people found
this helpful
I could not rate Regents service higher enough. Usually there is a stigma surrounding estate agents, not with Regents. Luke and Matt were very polite, punctual and most importantly extremely helpful. The purchase was seamless, Regents helped every step of the way with any enquiry ...
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“Amazing! Finally an honest agent, no bull! Just straight up ......”

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Aug 20,2015
Minithumbup
By: 'Happy'
Aug 20,2015
0 people found
this helpful
Amazing! Finally an honest agent, no bull! Just straight up honest communication. Matt had a clear plan and idea on how to sell my house and he stuck to it, he told what he was going to do and how he would make it happen ...
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“Very knowledgable agents! Extremely helpful and informative.Luke and Matt ......”

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Aug 19,2015
Minithumbup
By: 'Mrs'
Aug 19,2015
0 people found
this helpful
Very knowledgable agents! Extremely helpful and informative. Luke and Matt were a great help and made purchasing our 1st property really special! Nothing was too much to ask! Fantastic organisation!...
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“We found our flat through Regents they were extremely helpful ......”

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Aug 17,2015
Minithumbup
By: 'Yemi'
Aug 17,2015
0 people found
this helpful
We found our flat through Regents they were extremely helpful throughout the whole process. From initially showing the property, through to suggesting a mortgage broker and even when we had some delays when it came to exchanging they were hands on to help with resending ...
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“Would like to thank Emma for all her help during ......”

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Aug 17,2015
Minithumbup
By: 'Roxy'
Aug 17,2015
0 people found
this helpful
Would like to thank Emma for all her help during our long process of buying our first property, it hasn't been the easiest sale with lots of loose ends left by the vendor but Emma was always the first to offer to help in any ...
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“I would personally like to thank all the guys at ......”

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Aug 14,2015
Minithumbup
By: 'Mary'
Aug 14,2015
0 people found
this helpful
I would personally like to thank all the guys at Regents Sunbury X Branch for all their help and support . From start to finish they have been very supportive. The sale completed very quickly and with a price I did not think they would achieve, ...
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Comment on agent fees
Excellent as stated above.
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“The service we received from Mark was second to none! ......”

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Aug 14,2015
Minithumbup
By: 'Mark'
Aug 14,2015
0 people found
this helpful
The service we received from Mark was second to none! Buying and selling a property is always an extremely stressful process, however the assistance and advice rendered by Mark throughout it all made things a lot less stressful. I would certainly use Regents again and ...
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“Mark and Matt were so supportive throughout the move, we ......”

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Aug 14,2015
Minithumbup
By: 'The'
Aug 14,2015
0 people found
this helpful
Mark and Matt were so supportive throughout the move, we had lived in our property for over 20 years and the thought of moving was rather daunting, the guys at Regents took all the stress away and made the whole experience about as easy as it ...
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Comment on agent fees
Money can't buy there service! Worth every penny!
Was this helpful? Yes

“From valuation to sale the service from Regents has been ......”

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Aug 13,2015
Minithumbup
By: 'Kim'
Aug 13,2015
0 people found
this helpful
From valuation to sale the service from Regents has been superb. The beginning of the process was a little uncertain at times because we had a couple of buyers pull out after submitting offers. Mark was fantastic with lining up viewings within 24 hours of one ...
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“We have just purchased a property from Regents in Sunbury ......”

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Aug 13,2015
Minithumbup
By: 'Julie'
Aug 13,2015
0 people found
this helpful
We have just purchased a property from Regents in Sunbury and received excellent service from Mark. The whole process has been very professional. Mark has always been polite, friendly and efficient and I would not hesitate in using Regents in the future. Thank you for ...
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“Taylor did a great job in showing us different properties ......”

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Aug 13,2015
Minithumbup
By: 'Alexander'
Aug 13,2015
1 people found
this helpful
Taylor did a great job in showing us different properties and explaining everything including the setting up of the contract, thanks a lot....
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“We originally bought the property through Regent's 5 years ago and ......”

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Aug 12,2015
Minithumbup
By: 'Brendan'
Aug 12,2015
0 people found
this helpful
We originally bought the property through Regent's 5 years ago and chose to use them to sell this time. The service as before was excellent and they were always very efficient in making sure the sale went through smoothly. I would not hesitate to use them ...
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“Matt was fantastic from start to finish, he came round ......”

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Aug 11,2015
Minithumbup
By: 'Mr'
Aug 11,2015
0 people found
this helpful
Matt was fantastic from start to finish, he came round and gave me full and clear plan and marketing strategy, he has a great knowledge of the local market and conducts himself professionally every step of the way! Nothing is too much trouble! Highly recommend ...
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Comment on agent fees
They offered different fee structures and tailored service to fit my needs!
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“Mark and Luke have been such a help throughout the ......”

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Aug 11,2015
Minithumbup
By: 'Mr'
Aug 11,2015
0 people found
this helpful
Mark and Luke have been such a help throughout the buying process, whilst I didn't buy through regents the service Mark And Luke provided me with a first class service! If only all agents were this professional!!!!...
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“These guys were great! Had viewings set up for me, ......”

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Aug 11,2015
Minithumbup
By: 'Nadia'
Aug 11,2015
1 people found
this helpful
These guys were great! Had viewings set up for me, helped negotiate with Landlord, answered my questions, called back! Fantastic in General. Even went out of their way to sort out a last minute change in move in date! Great job, Guys!...
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“We used Townend's as we had a really good experience ......”

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Aug 11,2015
Minithumbup
By: 'Lisa'
Aug 11,2015
1 people found
this helpful
We used Townend's as we had a really good experience with the sale of our home many years ago (Addlestone Branch). Now using for lettings and so far really impressed with their dedication in finding good tenants to live in our property. All staff can ...
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“Mark and Matt went out their way to drop letters ......”

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Aug 08,2015
Minithumbup
By: 'Kristy'
Aug 08,2015
0 people found
this helpful
Mark and Matt went out their way to drop letters in certain areas for me as I am very specific in the areas I want....
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“staffs very efficient and friendly.They made many diligences and ......”

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Aug 07,2015
Minithumbup
By: 'Fernando'
Aug 07,2015
1 people found
this helpful
staffs very efficient and friendly.They made many diligences and contacts to satisfy the customer.They had always been very good homes....
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“Very friendly and helpful, everything under on roof, would highly ......”

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Aug 07,2015
Minithumbup
By: 'Mr'
Aug 07,2015
0 people found
this helpful
Very friendly and helpful, everything under on roof, would highly recommend this well run professional organisation! There mortgage a advisor and great choice of solicitors really helped to make this experience as easy as possible!...
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“5 star service start to finish! Genuine and honest advice throughout! ......”

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Aug 07,2015
Minithumbup
By: 'Mr'
Aug 07,2015
0 people found
this helpful
5 star service start to finish! Genuine and honest advice throughout! Achieved me more money than any other agent thought they could! Nothing was too much trouble for them and they kept me updated throughout!...
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“I was looking property for last 01 year in Feltham and ......”

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Aug 01,2015
Minithumbup
By: 'Samir'
Aug 01,2015
0 people found
this helpful
I was looking property for last 01 year in Feltham and surrounding area from different estate agent but I am impress with Townend end for their services and during my search I observed all that all the property which is marketed by Townend is always in ...
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Comment on agent fees
N/A
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“Both Emma who dealt with us regarding our buying of ......”

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Jul 30,2015
Minithumbup
By: 'ife'
Jul 30,2015
0 people found
this helpful
Both Emma who dealt with us regarding our buying of the property and Rob who was the agent who dealt with things from the sellers point of view were very helpful with all enquiries which came up during the whole process. I was also pleased ...
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“If you want a professional, polite and helpful team, then ......”

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Jul 30,2015
Minithumbup
By: 'Sally'
Jul 30,2015
0 people found
this helpful
If you want a professional, polite and helpful team, then the Regents, Sunbury staff (Matt, Mark & Luke) are your ideal match. From my first evaluation meeting it was obvious to me I had made the right choice. They actually listened to what I had to ...
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Comment on agent fees
They provide a scale which you can choose to suit your budget.
Was this helpful? Yes

“Taylor has been friendly and helpful throughout the entire letting ......”

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Jul 30,2015
Minithumbup
By: 'Birdy2472'
Jul 30,2015
1 people found
this helpful
Taylor has been friendly and helpful throughout the entire letting process, he is always on hand to offer any assistance I have required. i am very happy with service that I have received from Taylor and in fact all of the staff members that i ...
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Comment on agent fees
i would have liked to have kept the monthly rent at the listing price.
Was this helpful? Yes

“Taylor is a friendly and approachable person. He comes across ......”

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Jul 28,2015
Minithumbup
By: 'Lara'
Jul 28,2015
1 people found
this helpful
Taylor is a friendly and approachable person. He comes across as genuine and honest. He has shown me several properties of which 2 of them were spot on as to what I was looking for. Unfortunately the prices of the properties were out of my budget ...
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Comment on agent fees
I think Thorgills fees are extortionate but luckily I didn't have to go with them and ended up with a competitor which had fairer fees.
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“Taylor had spoken to me on the phone prior to ......”

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Jul 28,2015
Minithumbup
By: 'Patricia'
Jul 28,2015
1 people found
this helpful
Taylor had spoken to me on the phone prior to my move, giving me good sound advice on what to do and what to ask for while selling my property, then moving to the rental market. Not easy moving over 200 miles to rent. I came ...
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“I have had very good service from townends right from ......”

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Jul 24,2015
Minithumbup
By: 'Sue'
Jul 24,2015
0 people found
this helpful
I have had very good service from townends right from the start. Good communication has been the main thing for me, both from the branch and then once an offer had been made by Emma Western in the admin team; keeping me informed at all ...
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“I was very impressed with the service provided by Townends. ......”

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Jul 19,2015
Minithumbup
By: 'Rachel'
Jul 19,2015
0 people found
this helpful
I was very impressed with the service provided by Townends. As a first time buyer I was unfamiliar with the process and anxious that everything would go as smoothly as possible; thankfully Townends were very quick to answer any queries I had, and frequently kept ...
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“Emma Wise has been so helpful to us as 'Newbies' ......”

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Jul 13,2015
Minithumbup
By: 'Amber'
Jul 13,2015
0 people found
this helpful
Emma Wise has been so helpful to us as 'Newbies' in Surrey. Her wealth of information on the local area has been invaluable. Without her suggestions we wouldn't have found Shepperton - which we have totally fallen in love with. Emma is informative, organised, friendly, ...
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Comment on agent fees
We are buyers We will consider using the firm's recommended Solicitor and Mortgage advisor at a later date, but not got to that stage yet
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends, Sunbury-on-Thames TW16 6SB


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