Townends
Regents Sunbury on Thames, Sunbury-on-Thames, TW16
4.7/5, 436 reviews
96% recommended
98% sales valuation accuracy
97% sales fee satisfaction
95% lettings valuation accuracy
81% lettings fee satisfaction

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ... show more

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.


Townends Regents Sunbury covers Sunbury-on-Thames, including Sunbury Village and Sunbury Common as well as Ashford, Bedfont, Feltham, Hampton, Shepperton and Upper Halliford. Sunbury is full of local history and has a delightful selection of pubs which offer fantastic views of the river come the summer months. There is also a great range of schools and shops available. If you are thinking about selling, buying, letting or renting in or around Sunbury-on-Thames contact us today.


When you work with Townends Regents you benefit from:

• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.

• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.

• A marketing package which is tailored to maximise your property’s exposure.

• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact.



Opening Hours
Address

Townends
15a Station Road
Sunbury-on-Thames
Middlesex
TW16 6SB
01932 785 171

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £25,500 £27,800,000
Lettings 95% 81% £625 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 2 98 9 135 3 95 1 15 4
Areas covered
  • TW13
  • Sunbury on Thames, Ashford, Bedfont,
  • TW14
  • Feltham, Hampton, Lower Sunbury,
  • TW15
  • Shepperton, Upper Halliford
  • TW16
  • TW17
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“We asked 3 estate agents to give us quotes for selling ......”

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Nov 28,2015
Minithumbup
By: 'S.'
Nov 28,2015
0 people found
this helpful
We asked 3 estate agents to give us quotes for selling my Mothers property on her behalf and whilst Townends were not the cheapest they were the ones who wanted the business the most and the first ones to call back to get our decision. They ...
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Comment on agent fees
Although the fees were higher than other agents the sale of the house was so quick I couldn't complain
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“We used Townends in Sunbury for both the sale of ......”

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Nov 25,2015
Minithumbup
By: 'Rhani'
Nov 25,2015
0 people found
this helpful
We used Townends in Sunbury for both the sale of our old house and purchase of our new one and couldn't recommend them highly enough. Chad Newbould at Townends worked really hard to get us the best possible price on our house and was a ...
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“Very good and professional, kept up to date on all ......”

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Nov 24,2015
Minithumbup
By: 'susanchris'
Nov 24,2015
0 people found
this helpful
Very good and professional, kept up to date on all updates, and really good at communicating. Also communicated well with my estate agent as well...
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Comment on agent fees
I didnt pay any, I bought the house
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“My husband and I recently viewed a property in a ......”

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Nov 23,2015
Minithumbup
By: 'ZAID'
Nov 23,2015
0 people found
this helpful
My husband and I recently viewed a property in a highly sought after area and were supported greatly by Taylor McNeil. As soon as we met Taylor we recognised that he provided a very high classed service and we immediately felt we could place our ...
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Comment on agent fees
My only comment is I think the admin fees are slightly higher than expected.
Was this helpful? Yes

“Fast, friendly and efficient service. Nothing was too much trouble ......”

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Nov 23,2015
Minithumbup
By: 'Mrs'
Nov 23,2015
0 people found
this helpful
Fast, friendly and efficient service. Nothing was too much trouble and this was as stress free as moving can be!...
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“James has helped us through our move in many ways, ......”

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Nov 14,2015
Minithumbup
By: 'Rhyssimpson'
Nov 14,2015
0 people found
this helpful
James has helped us through our move in many ways, he has kept us updated all the way if we needed anything he was there to help he was very quick and efficient, he stuck to his word and we are great full for all ...
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“We recently bought a property through your company. Matt Clifford ......”

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Nov 13,2015
Minithumbup
By: 'Matt'
Nov 13,2015
0 people found
this helpful
We recently bought a property through your company. Matt Clifford was the agent dealing with the purchase. Matt was extremely helpful, always going the extra mile and following up on every detail to expedite the transaction. He made what can be a stressful process much ...
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Comment on agent fees
Not applicable
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“Rob recommended us to view this house as it had ......”

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Nov 06,2015
Minithumbup
By: 'Inez'
Nov 06,2015
0 people found
this helpful
Rob recommended us to view this house as it had come back on the market. The price range was actually over our budget, but we loved the house and location and managed to negotiate a price with the seller which was comfortable. Chad showed us ...
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“Everyone at Regents in Sunbury, whenever I rang, were always ......”

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Oct 30,2015
Minithumbup
By: 'Marsha'
Oct 30,2015
0 people found
this helpful
Everyone at Regents in Sunbury, whenever I rang, were always professional and extremely helpful. The process was easy and quick. Thank you Regents....
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“We sold a property through this estate agents on behalf ......”

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Oct 30,2015
Minithumbup
By: 'Mrs'
Oct 30,2015
0 people found
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We sold a property through this estate agents on behalf my father. My father is 90 years old and they dealt with him in considerate manner. We were keptIin formed at all times. I felt we were treated in a professional mannerand the service we received ...
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“Mark and Matt were very professional and helped our experience ......”

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Oct 29,2015
Minithumbup
By: 'Sandra'
Oct 29,2015
0 people found
this helpful
Mark and Matt were very professional and helped our experience of house buying as easy as possible. There were times when we thought our chain would not hold together and that the process would fail but they were cheerful and were the intermediaries that kept ...
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“James is a very trusted agent, I have been a ......”

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Oct 28,2015
Minithumbup
By: 'Mr'
Oct 28,2015
0 people found
this helpful
James is a very trusted agent, I have been a landlord for a few years and James has always been on call if ever I needed him. My tenants have always been pleased and have never caused me any issues thanks to James excellent people ...
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“I have recent relocated from Birmingham and I thought this ......”

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Oct 27,2015
Minithumbup
By: 'Miss'
Oct 27,2015
0 people found
this helpful
I have recent relocated from Birmingham and I thought this would be a nightmare process. I contacted Townends and dealt with the lettings manager James, so I knew my search was in good hands. James made contact with me on a day to day basis. ...
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Comment on agent fees
NA
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“After a terrible experience with another agency,we were very ......”

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Oct 24,2015
Minithumbup
By: 'Snezhana'
Oct 24,2015
0 people found
this helpful
After a terrible experience with another agency,we were very grateful to discover the service of Townends and particularly Chad Newbould and Emma Western.Very helpful and dedicated agents,taking the extra mile to please them customers. Thank you!...
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“James was an absolute pleasure to work with in finding ......”

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Oct 24,2015
Minithumbup
By: 'Elisha'
Oct 24,2015
0 people found
this helpful
James was an absolute pleasure to work with in finding our property. He got us in to view the property quickly and we put an offer in straight away, he worked very quickly and the next day we got the news that it was ours. ...
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“James was extremely helpful and informative. He made the whole ......”

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Oct 24,2015
Minithumbup
By: 'L'
Oct 24,2015
0 people found
this helpful
James was extremely helpful and informative. He made the whole experience for me a lot less stressful than I had imagined it to be. Great Service....
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“Both Emma and Chad were very helpful and professional throughout ......”

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Oct 23,2015
Minithumbup
By: 'Anna'
Oct 23,2015
0 people found
this helpful
Both Emma and Chad were very helpful and professional throughout the process. They went out of their way to support us with a private agreement between us and the vendors. Emma always ensured we were up to date with any changes and they both helped ...
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Was this helpful? Yes

“We have had a great experience buying from Regents. Great ......”

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Oct 23,2015
Minithumbup
By: 'Sarah'
Oct 23,2015
0 people found
this helpful
We have had a great experience buying from Regents. Great communication and did their very best to answer all our questions. Very professional and gave great advice. Had dealings with other estate agents during our house hunting period and have definitely found Regents to be ...
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“The guys I dealt with at Townends Sunbury have been ......”

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Oct 15,2015
Minithumbup
By: 'Matt'
Oct 15,2015
0 people found
this helpful
The guys I dealt with at Townends Sunbury have been excellent. Rob went out of his way to arrange viewings for properties for my girlfriend and I, as we both work shiftwork it was not always possible to make open days on properties, several times ...
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“I just wanted to say a huge thank you for ......”

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Sep 29,2015
Minithumbup
By: 'Mummy'
Sep 29,2015
0 people found
this helpful
I just wanted to say a huge thank you for your professionalism and patience whilst showing us properties, the majority of them were amazing. I hope that your work ethics and mannerism receives recognition in your company, there are not many agents out there who ...
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Comment on agent fees
n/a
Was this helpful? Yes

“Stacey delivered a fast, efficient and friendly service in relation ......”

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Sep 29,2015
Minithumbup
By: 'Julie'
Sep 29,2015
0 people found
this helpful
Stacey delivered a fast, efficient and friendly service in relation to finding and securing a tenant. The whole process was very professionally executed....
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“We had wonderful customer service by Taylor. He was kind, ......”

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Sep 28,2015
Minithumbup
By: 'Maryke'
Sep 28,2015
0 people found
this helpful
We had wonderful customer service by Taylor. He was kind, friendly and very helpful with our property search. Always giving us a follow up call to find out how are search were going. He listened to our concerns about the properties we viewed and had ...
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“From the moment Chad came to give me my initial ......”

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Sep 25,2015
Minithumbup
By: 'Samantha'
Sep 25,2015
0 people found
this helpful
From the moment Chad came to give me my initial valuation I was impressed! I can honestly say that I have received a fantastic service from everyone at Townends: Chad, Robert, Emma Western and the financial services team. They sold my property above asking price ...
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“Very pleased on all counts. 3rd time I have worked ......”

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Sep 21,2015
Minithumbup
By: 'Christopher'
Sep 21,2015
0 people found
this helpful
Very pleased on all counts. 3rd time I have worked with this branch and each time they have been efficient, focused and incredibly hard-working. Chad knows the local market better than anyone....
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“Taylor Mcneil was very professional in dealing with our qurries ......”

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Sep 20,2015
Minithumbup
By: 'Ahsan'
Sep 20,2015
0 people found
this helpful
Taylor Mcneil was very professional in dealing with our qurries and extremely helpful to find us the right propoerty in time.Thanks for your help Taylor....
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Comment on agent fees
I consider the admin fee bit high. Its ‚£300+VAT in the market. Townends charge ‚£500+VAT which i think is high because you have to pay for referneces as well on top of that ‚£600 admin fee.
Was this helpful? Yes

“Would not hesitate to use Townends again. In particular Emma ......”

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Sep 18,2015
Minithumbup
By: '1234'
Sep 18,2015
0 people found
this helpful
Would not hesitate to use Townends again. In particular Emma was great to deal with, extremely responsive and on top of things....
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“Chad and his team got us a sale at our ......”

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Sep 16,2015
Minithumbup
By: 'Susan'
Sep 16,2015
0 people found
this helpful
Chad and his team got us a sale at our asking price within two days of the property going on the market. Emma provided valuable assistance in chasing solicitors and keeping both sides informed on progress towards exchange and completion....
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“Taylor was Excellent from start to finish in every way.......”

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Aug 31,2015
Minithumbup
By: 'Taylor'
Aug 31,2015
0 people found
this helpful
Taylor was Excellent from start to finish in every way.He was professional, knowledgeable and got what we wanted done in a fast and profession manner.My wife and myself highly recommend Taylor as an expert in his field and customer service was second to ...
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Comment on agent fees
Excellent
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“To Whom It May Concern:This letter is my personal ......”

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Aug 28,2015
Minithumbup
By: 'Ron'
Aug 28,2015
0 people found
this helpful
To Whom It May Concern: This letter is my personal recommendation for Francesca Vickery . Francesca provides me a rental management service to my property in TW17 postcode (Shepperton). I found Francesca to be consistently pleasant and work with dedication and a smile. I am very ...
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“I was very happy with the whole experience at Townends. ......”

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Aug 27,2015
Minithumbup
By: 'Debs'
Aug 27,2015
0 people found
this helpful
I was very happy with the whole experience at Townends. I dealt with Chad Newbold, Robert Dawson and Emma Western and they were all very professional, very helpful, efficient and very reliable. They always replied to my calls immediately and kept me up to date ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends, Sunbury-on-Thames TW16 6SB


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