Townends
Regents Sunbury on Thames, Sunbury-on-Thames, TW16
4.7/5, 436 reviews
96% recommended
98% sales valuation accuracy
97% sales fee satisfaction
95% lettings valuation accuracy
81% lettings fee satisfaction

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ... show more

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.


Townends Regents Sunbury covers Sunbury-on-Thames, including Sunbury Village and Sunbury Common as well as Ashford, Bedfont, Feltham, Hampton, Shepperton and Upper Halliford. Sunbury is full of local history and has a delightful selection of pubs which offer fantastic views of the river come the summer months. There is also a great range of schools and shops available. If you are thinking about selling, buying, letting or renting in or around Sunbury-on-Thames contact us today.


When you work with Townends Regents you benefit from:

• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.

• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.

• A marketing package which is tailored to maximise your property’s exposure.

• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact.



Opening Hours
Address

Townends
15a Station Road
Sunbury-on-Thames
Middlesex
TW16 6SB
01932 785 171

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £25,500 £27,800,000
Lettings 95% 81% £625 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 2 98 9 135 3 95 1 15 4
Areas covered
  • TW13
  • Sunbury on Thames, Ashford, Bedfont,
  • TW14
  • Feltham, Hampton, Lower Sunbury,
  • TW15
  • Shepperton, Upper Halliford
  • TW16
  • TW17
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“Team at Regents are fab had a few issues with ......”

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Mar 07,2016
Minithumbup
By: 'Alexandra'
Mar 07,2016
0 people found
this helpful
Team at Regents are fab had a few issues with my sale but they were always very helpful and knowledge especially Mark he's a star and I've bent his ear a few times and he's very polite and professional well done team for all your ...
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Good
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“Taylor is very enthusiastic, helpful and polite. After viewing one ......”

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Mar 02,2016
Minithumbup
By: 'Natasha'
Mar 02,2016
0 people found
this helpful
Taylor is very enthusiastic, helpful and polite. After viewing one property I didn't like , he forced me to see another which I instantly loved! In which i will be moving into on Friday! Thank you Taylor for being so patient and helpful! I look forward ...
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Comment on agent fees
I do believe the agency fees are far too much. Having rented two other places this is the most money I have had to pay.
Was this helpful? Yes

“I have dealt with Taylor on a few occasions over ......”

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Feb 29,2016
Minithumbup
By: 'Aimee'
Feb 29,2016
0 people found
this helpful
I have dealt with Taylor on a few occasions over the past few years both with searching for a property and now letting my own property. On every occasion he has been absolutely fantastic! Very professional and one of the most proactive negotiators I have ...
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Comment on agent fees
Excellent fees and service. A very proactive agency
Was this helpful? Yes

“Since my offer on the property, I did not have ......”

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Feb 29,2016
Minithumbup
By: 'Smooth'
Feb 29,2016
0 people found
this helpful
Since my offer on the property, I did not have to worry about anything till the completion of the contracts. Robert & Chad very excellent in keep me updated on the progress. Overall, I have had a very good experience with Townends....
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N/A
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“Brilliant service from the team. From getting my property valued ......”

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Feb 29,2016
Minithumbup
By: 'Laura'
Feb 29,2016
0 people found
this helpful
Brilliant service from the team. From getting my property valued to exchange I've found them to be professional and really know the market. They've constantly kept me updated with the progress and been more than helpful throughout. I've already recommended their services to my family ...
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Comment on agent fees
I negotiated the terms which I'm happy with
Was this helpful? Yes

“Townends provided an excellent service. All queries were dealt with ......”

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Feb 28,2016
Minithumbup
By: 'J'
Feb 28,2016
0 people found
this helpful
Townends provided an excellent service. All queries were dealt with promptly and efficiently ensuring our move had minimal stress. They connected us to third parties who gave good service too....
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“Very happy with the service from Regents. They found a ......”

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Feb 24,2016
Minithumbup
By: 'Scott'
Feb 24,2016
0 people found
this helpful
Very happy with the service from Regents. They found a Tennant to rent my flat within a week and the cost of the service was very reasonable....
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“Thanks to James for all his help in finding us ......”

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Feb 24,2016
Minithumbup
By: 'Bob'
Feb 24,2016
0 people found
this helpful
Thanks to James for all his help in finding us a property recently. very professional and diligent...
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Was this helpful? Yes

“I recently helped my brother buying a new home.My ......”

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Feb 19,2016
Minithumbup
By: 'Kym'
Feb 19,2016
0 people found
this helpful
I recently helped my brother buying a new home.My brother is in a wheel chair so the search was very difficult. But Mark never gave up looking, did not waste my time in showing me properties that would not be suitable like so many ...
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Comment on agent fees
N/A as we were only buying.
Was this helpful? Yes

“Emma was helpful, friendly, punctual to appointments, and flexible when ......”

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Feb 18,2016
Minithumbup
By: 'Mrs'
Feb 18,2016
0 people found
this helpful
Emma was helpful, friendly, punctual to appointments, and flexible when we needed to rearrange a viewing. We felt she was on our side throughout the whole process, which helped to take some of the stress out of our house purchase....
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Comment on agent fees
N/A
Was this helpful? Yes

“Chad and Emma were very helpful through out the full ......”

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Feb 17,2016
Minithumbup
By: 'Cecelia'
Feb 17,2016
0 people found
this helpful
Chad and Emma were very helpful through out the full process. Great support. Thank you. Would recommend them to anyone thinking of selling...
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Comment on agent fees
Fees as expected
Was this helpful? Yes

“We have recently exchanged with completion this Friday on Welltown ......”

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Feb 17,2016
Minithumbup
By: 'David'
Feb 17,2016
0 people found
this helpful
We have recently exchanged with completion this Friday on Welltown Cottage in Sunbury. I had heard positive recommendations from friends that have bought and sold houses through Townends in Sunbury and Chad Newbould in particular as a hard working great guy who always delivered what ...
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“Chad was very professional yet friendly. He made a stressful ......”

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Feb 07,2016
Minithumbup
By: 'Sonal'
Feb 07,2016
1 people found
this helpful
Chad was very professional yet friendly. He made a stressful process somewhat easier with his manner. Thank you very much....
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“Have recently sold my Feltham property using Townsend Sunbury Branch. ......”

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Feb 06,2016
Minithumbup
By: 'ee72ts'
Feb 06,2016
0 people found
this helpful
Have recently sold my Feltham property using Townsend Sunbury Branch. Just had my contract exchanged yesterday. I felt very much like a valued customer, received second to none 5 Star service from the efficient and most helpful sales team, stress free dealing with them and it ...
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Comment on agent fees
Very reasonable for such a good value return of service.
Was this helpful? Yes

“Hi, James thanks for your service i appreciate it good ......”

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Feb 03,2016
Minithumbup
By: 'Charles'
Feb 03,2016
0 people found
this helpful
Hi, James thanks for your service i appreciate it good work done keep it on and good luck in the future thanks....
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Comment on agent fees
Good
Was this helpful? Yes

“In our experience, the best in the area. Two properties ......”

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Feb 03,2016
Minithumbup
By: 'Outstanding'
Feb 03,2016
0 people found
this helpful
In our experience, the best in the area. Two properties sold at asking price, and we bought a new buy to let through them, to which they found lovely tenants to lease our property. All of this over the last two years. Very honest and ...
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Comment on agent fees
good
Was this helpful? Yes

“Both Chad and Emma were very very professional throughout. Although ......”

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Feb 01,2016
Minithumbup
By: 'Sonay'
Feb 01,2016
0 people found
this helpful
Both Chad and Emma were very very professional throughout. Although they were hired by sellers and quite clearly put their interests first, we also felt that they were completely honest and honourable in their dealings with us....
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Comment on agent fees
NA
Was this helpful? Yes

“Regents offer a great service, estate agents seem to get ......”

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Jan 25,2016
Minithumbup
By: 'Chris'
Jan 25,2016
0 people found
this helpful
Regents offer a great service, estate agents seem to get a bad reputation, but not with Regents. Mark Harrison was extremely helpful, positive and understanding. Mark always returned my calls and proactively managed any issues to ensure prompt resolution. I also had comms with other ...
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Was this helpful? Yes

“My experience with Regents at Sunbury cross in particular with ......”

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Jan 22,2016
Minithumbup
By: 'David'
Jan 22,2016
0 people found
this helpful
My experience with Regents at Sunbury cross in particular with Matt Clifford was great and I would highly recommend him to friends. Matt was honest, straight forward and efficient to deal with and treated out situation with the upmost respect and professionalism. From valuation to ...
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“I was recommended this agent and in particular Matt Clifford ......”

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Jan 21,2016
Minithumbup
By: 'Siancollins'
Jan 21,2016
1 people found
this helpful
I was recommended this agent and in particular Matt Clifford by a friend who had recently sold with them. We had a very tight schedule in which to sell our house as we had lost a potential buyer already as we were listed with another ...
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Comment on agent fees
Very good
Was this helpful? Yes

“Very high standard of professional customer service received from James ......”

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Jan 21,2016
Minithumbup
By: 'Anant'
Jan 21,2016
0 people found
this helpful
Very high standard of professional customer service received from James and Taylor as we re-rented out our property in Feltham. All our questions were handled promptly and courteously even though it was the busy Christmas period....
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Comment on agent fees
Good
Was this helpful? Yes

“Both Chad and Emma provided excellent customer service, the correct ......”

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Jan 15,2016
Minithumbup
By: 'Glenn'
Jan 15,2016
0 people found
this helpful
Both Chad and Emma provided excellent customer service, the correct balance is always key and they achieved this balance. Response to enquiries and in person contact was always first class....
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Was this helpful? Yes

“James provided an excellent service, with prompt updates that ensured ......”

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Dec 23,2015
Minithumbup
By: 'Chris'
Dec 23,2015
0 people found
this helpful
James provided an excellent service, with prompt updates that ensured we were fully informed through the process. It ensured a seamless transition to our new property....
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“Very positive experience, everyone from Townends was very helpful and ......”

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Dec 21,2015
Minithumbup
By: 'Buyer'
Dec 21,2015
0 people found
this helpful
Very positive experience, everyone from Townends was very helpful and efficient. Would not hesitate to recommend them or use them again myself....
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“I visited Townends Sunbury to look for a property to ......”

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Dec 07,2015
Minithumbup
By: 'Liza'
Dec 07,2015
0 people found
this helpful
I visited Townends Sunbury to look for a property to rent in the local area, Taylor was my first point of contact and he was absolutely lovely, very friendly and very helpful in my search. Unfortunately there was nothing on the market which suited my ...
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“Taylor provided a highly personalised and responsive service. In addition ......”

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Dec 05,2015
Minithumbup
By: 'David'
Dec 05,2015
0 people found
this helpful
Taylor provided a highly personalised and responsive service. In addition I felt he was giving it his best shot, working hard to promote the property and keeping me informed in an open and timely way....good work !...
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“Excellent service from probate valuation through to final sale. House ......”

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Dec 03,2015
Minithumbup
By: 'James'
Dec 03,2015
0 people found
this helpful
Excellent service from probate valuation through to final sale. House sold at expected price on first open day after property was put on the market....
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“Found the service of Townends very professional throughout without being ......”

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Nov 30,2015
Minithumbup
By: 'GB'
Nov 30,2015
0 people found
this helpful
Found the service of Townends very professional throughout without being over bureaucratic (as I have experienced elsewhere). Chad was very helpful, managing all parties very effectively, especially leading up to exchange time....
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“Excellent person and very professional. The way he approached us ......”

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Nov 30,2015
Minithumbup
By: 'Mohammad'
Nov 30,2015
0 people found
this helpful
Excellent person and very professional. The way he approached us during all the time of references that was amazing. Really appreciate that....
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“Rob has been a pleasure to deal with over the 6 ......”

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Nov 28,2015
Minithumbup
By: 'Jennifer'
Nov 28,2015
0 people found
this helpful
Rob has been a pleasure to deal with over the 6 month period it took to get my property. From the first viewing he has always been extremely professional and helpful with any questions I may have had, even if thy were tedious (I am a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends, Sunbury-on-Thames TW16 6SB


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