Townends
Regents Sunbury on Thames, Sunbury-on-Thames, TW16
4.7/5, 436 reviews
96% recommended
98% sales valuation accuracy
97% sales fee satisfaction
95% lettings valuation accuracy
81% lettings fee satisfaction

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ... show more

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.


Townends Regents Sunbury covers Sunbury-on-Thames, including Sunbury Village and Sunbury Common as well as Ashford, Bedfont, Feltham, Hampton, Shepperton and Upper Halliford. Sunbury is full of local history and has a delightful selection of pubs which offer fantastic views of the river come the summer months. There is also a great range of schools and shops available. If you are thinking about selling, buying, letting or renting in or around Sunbury-on-Thames contact us today.


When you work with Townends Regents you benefit from:

• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.

• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.

• A marketing package which is tailored to maximise your property’s exposure.

• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact.



Opening Hours
Address

Townends
15a Station Road
Sunbury-on-Thames
Middlesex
TW16 6SB
01932 785 171

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £25,500 £27,800,000
Lettings 95% 81% £625 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 2 98 9 135 3 95 1 15 4
Areas covered
  • TW13
  • Sunbury on Thames, Ashford, Bedfont,
  • TW14
  • Feltham, Hampton, Lower Sunbury,
  • TW15
  • Shepperton, Upper Halliford
  • TW16
  • TW17
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“Regents were a pleasure to work with. Mark and Joe ......”

Share on :
Jun 23,2016
Minithumbup
By: 'Ashni'
Jun 23,2016
0 people found
this helpful
Regents were a pleasure to work with. Mark and Joe both were every helpful throughout the buying process and have continued to help even after completion. - Ashni & David...
read full review
Was this helpful? Yes

“Ryan was easy to deal with and very efficient in ......”

Share on :
Jun 20,2016
Minithumbup
By: 'Thor'
Jun 20,2016
0 people found
this helpful
Ryan was easy to deal with and very efficient in finding a buyer. We sold the property for more than we had hoped for which is everything we could wish for. The sale completed quickly when we found the buyer which we were pleasantly surprised ...
read full review
Comment on agent fees
Great!
Was this helpful? Yes

“We were originally helped by Matt Clifford, who was very ......”

Share on :
Jun 17,2016
Minithumbup
By: 'Stephen'
Jun 17,2016
0 people found
this helpful
We were originally helped by Matt Clifford, who was very good, unfortunately he left the Sunbury office and for a while we were less satisfied. Brett then took over and he was excellent, followed up well and really stayed on top of the whole process, ...
read full review
Comment on agent fees
fees are average
Was this helpful? Yes

“As a landlord I look for agents who are professional, ......”

Share on :
Jun 16,2016
Minithumbup
By: 'Santiago'
Jun 16,2016
0 people found
this helpful
As a landlord I look for agents who are professional, enthusiastic and focused, and I've found both Taylor and James Atlee to meet all of those requirements. They assessed the market, gave factual based recommendation on rent price and then worked hard and very efficiently ...
read full review
Comment on agent fees
Very good, totally fair.
Was this helpful? Yes

“We had dealt with a few different estate agents when ......”

Share on :
Jun 16,2016
Minithumbup
By: 'klj2812'
Jun 16,2016
0 people found
this helpful
We had dealt with a few different estate agents when trying to find a property, James in Townends was by far the best, he was our estate agent and found us the perfect property which met all of our requirements, he was very professional and ...
read full review
Comment on agent fees
Ok
Was this helpful? Yes

“My partner and I received great service from both Raegan ......”

Share on :
Jun 15,2016
Minithumbup
By: 'Bo'
Jun 15,2016
0 people found
this helpful
My partner and I received great service from both Raegan and Alex. They got us moved into our apartment in less than one week! It was a struggle from all sides but these two percervied and we can't thank them enough for all the hard ...
read full review
Comment on agent fees
Quite high fees for agency fees
Was this helpful? Yes

“Townend's were fantastic in helping us to secure the purchase ......”

Share on :
Jun 13,2016
Minithumbup
By: 'Sarah'
Jun 13,2016
0 people found
this helpful
Townend's were fantastic in helping us to secure the purchase of our first house. I am very sure that without Chads personal, very efficient and experienced support we would not have been successful in securing the purchase of our new home. Throughout a very stressful ...
read full review
Comment on agent fees
N/A as only buying.
Was this helpful? Yes

“Katie is a lovely Agent and always gets back to ......”

Share on :
Jun 10,2016
Minithumbup
By: 'Simone'
Jun 10,2016
1 people found
this helpful
Katie is a lovely Agent and always gets back to you. She can however be a bit pushy when it comes to letting a property even if it is a sought after property, more time would be appreciated in having time to think about the ...
read full review
Comment on agent fees
Agent fees are very high and put you off using Townends
Was this helpful? Yes

“Excellent, honest and professional service. I have used them before ......”

Share on :
Jun 06,2016
Minithumbup
By: 'Rory'
Jun 06,2016
0 people found
this helpful
Excellent, honest and professional service. I have used them before and would certainly use them again. All the staff were friendly and helpful....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Alex Joannou was very professional and helpful during my search ......”

Share on :
May 31,2016
Minithumbup
By: 'Alex'
May 31,2016
0 people found
this helpful
Alex Joannou was very professional and helpful during my search when I moved to Sunbury. Once the property was selected, he assisted in every way to make to move as soon as possible. He was very prompt in replying to all my queries....
read full review
Comment on agent fees
Fair.
Was this helpful? Yes

“I previously had my rental property with another Estate Agent ......”

Share on :
May 27,2016
Minithumbup
By: 'Hayley'
May 27,2016
0 people found
this helpful
I previously had my rental property with another Estate Agent and had endless problems. I changed to Townsend and Taylor was brilliant. Within a week he had found me tenants. A massive thank you to Taylor for making it straight forward and stress free....
read full review
Comment on agent fees
Normal
Was this helpful? Yes

“excellent service; highly proactive and professional. Attentive and considerate to ......”

Share on :
May 27,2016
Minithumbup
By: 'Shelina'
May 27,2016
0 people found
this helpful
excellent service; highly proactive and professional. Attentive and considerate to a Landlord's requirements. I would instruct Townends again as their attention to detail is impressive....
read full review
Comment on agent fees
good
Was this helpful? Yes

“Many thanks to Chad, Rob and Emma. These guys were ......”

Share on :
May 16,2016
Minithumbup
By: 'Rob'
May 16,2016
0 people found
this helpful
Many thanks to Chad, Rob and Emma. These guys were able to assist, advise and adapt quickly in a rather more complex sale of a property. When we hit a cross roads, Chad's expert advice and options on how to proceed, led to a favorable ...
read full review
Comment on agent fees
Good fee structure offering a lower rate if they did not exceed their target - which they subsequently smashed!
Was this helpful? Yes

“I couldn't say that selling our property was an easy ......”

Share on :
May 10,2016
Minithumbup
By: 'Laurie'
May 10,2016
0 people found
this helpful
I couldn't say that selling our property was an easy process, but Emma, Rob and Chad were there every step of the way. They are very good communicators and are open and honest (which is refreshing!). They were supportive and worked hard to get the ...
read full review
Comment on agent fees
Pretty standard, no complaints
Was this helpful? Yes

“From viewing to completion Emma has been quite helpful and ......”

Share on :
May 04,2016
Minithumbup
By: 'B'
May 04,2016
0 people found
this helpful
From viewing to completion Emma has been quite helpful and professional in her approach, it was a stressfree journey Thanks...
read full review
Comment on agent fees
N/a
Was this helpful? Yes

“Taylor and James handled the rental of our property in ......”

Share on :
Apr 27,2016
Minithumbup
By: 'Karen'
Apr 27,2016
0 people found
this helpful
Taylor and James handled the rental of our property in a very professional manner, they very quickly answered the many queries I had for them regarding the process . They were very helpful and offered advice on the marketing of the property and went on to ...
read full review
Comment on agent fees
Fair and reasonable, compared favourably with other agents in the area
Was this helpful? Yes

“From beginning of purchase we had an effective communication with ......”

Share on :
Apr 27,2016
Minithumbup
By: 'Emma'
Apr 27,2016
0 people found
this helpful
From beginning of purchase we had an effective communication with Emma Wise which we really appreciate. I find your services extremely helpful and a high standard of professionalism in your attitude. The way you help us in critical and complex situations it make us to ...
read full review
Was this helpful? Yes

“An excellent job from Regents of Sunbury on the sale ......”

Share on :
Apr 25,2016
Minithumbup
By: 'Mark'
Apr 25,2016
0 people found
this helpful
An excellent job from Regents of Sunbury on the sale of my residential property. Mark Harrison was my lead consultant and from start to finish he was there for me throughout the process with advice, support, reassurance when our first and second sales fell through ...
read full review
Comment on agent fees
Mark gave us a deal of 1% for our particular transaction which, at the time of our sale, was extremely good.
Was this helpful? Yes

“Townends had come highly recommended by a good friend who ......”

Share on :
Apr 22,2016
Minithumbup
By: 'Linda'
Apr 22,2016
0 people found
this helpful
Townends had come highly recommended by a good friend who had used them before, I found the Team very helpful, efficient and approachable at every step of the way to selling my property. I mainly dealt with Chad, Rob and Emma who made the whole ...
read full review
Was this helpful? Yes

“From initial engagement with Chad, then with Emma and Robert ......”

Share on :
Apr 13,2016
Minithumbup
By: 'Nikki'
Apr 13,2016
1 people found
this helpful
From initial engagement with Chad, then with Emma and Robert created as very stress free sale of my house. Constantly kept in touch & advised me when I needed it. Everyone worked extremely hard, very professional, committed and enthusiastic throughout the sale....
read full review
Comment on agent fees
Good - the team worked hard.
Was this helpful? Yes

“I would definitely recommend Regents Sunbury, Alex was very friendly ......”

Share on :
Apr 04,2016
Minithumbup
By: 'Alex'
Apr 04,2016
0 people found
this helpful
I would definitely recommend Regents Sunbury, Alex was very friendly and professional. He worked very hard to find a tenant before I had completed on the property and enabled eveything to run smoothly....
read full review
Was this helpful? Yes

“Excellent service. Enthusiastic, helpful and dedicated to helping both the ......”

Share on :
Mar 31,2016
Minithumbup
By: 'B'
Mar 31,2016
0 people found
this helpful
Excellent service. Enthusiastic, helpful and dedicated to helping both the tenant and landlord and finding the best for both. Very motivated. Great local knowledge. Highly recommend....
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes

“Am just about to move in to my new house. ......”

Share on :
Mar 25,2016
Minithumbup
By: 'Holly'
Mar 25,2016
0 people found
this helpful
Am just about to move in to my new house. I have to say this is one of the best estate agents Iv dealt with before. Emma made the whole process so much smoother and contacted me regularly to keep me upto date on what ...
read full review
Was this helpful? Yes

“Tylor is the best agent. I recomend to all of ......”

Share on :
Mar 25,2016
Minithumbup
By: 'Tylor'
Mar 25,2016
0 people found
this helpful
Tylor is the best agent. I recomend to all of you. He is very responsible, professional and helpful agent with the great attitude. Thank you so much to him for all his hard work....
read full review
Comment on agent fees
The Best Agent
Was this helpful? Yes

“Robert was able to secure the sale of this property ......”

Share on :
Mar 24,2016
Minithumbup
By: 'T'
Mar 24,2016
0 people found
this helpful
Robert was able to secure the sale of this property before we got to the open day. Emma has kept me up to date with progress and has been in regular contact with the solicitors to keep things moving. I have been happy with the ...
read full review
Was this helpful? Yes

“Both James and Taylor were responsive, hard working and professional ......”

Share on :
Mar 17,2016
Minithumbup
By: 'Ian'
Mar 17,2016
0 people found
this helpful
Both James and Taylor were responsive, hard working and professional in taking on my property and letting it within 3 days for an excellent rental figure! They achieved 2 offers over my target rental amount and found me suitable tenants. Everything else up to the start of ...
read full review
Comment on agent fees
Fees are very competitive.
Was this helpful? Yes

“Taylor made this process very easy and simple. Great guy ......”

Share on :
Mar 16,2016
Minithumbup
By: 'hbs27'
Mar 16,2016
1 people found
this helpful
Taylor made this process very easy and simple. Great guy with a positive attitude in helping others get what they want....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“I am very happy with the service Taylor offers in ......”

Share on :
Mar 15,2016
Minithumbup
By: 'Tina'
Mar 15,2016
0 people found
this helpful
I am very happy with the service Taylor offers in supporting me searching for rental properties... from start to finish, he has been very efficient and professional making the search for me - so much easier and smooth....
read full review
Was this helpful? Yes

“Emma was fabulous to deal with and the whole process ......”

Share on :
Mar 14,2016
Minithumbup
By: 'Sheelagh'
Mar 14,2016
0 people found
this helpful
Emma was fabulous to deal with and the whole process went very smoothly. It was also a pleasure to deal with Emma Western whilst finalising the sale....
read full review
Was this helpful? Yes

“Emma and Chad where very professional and helpful during the ......”

Share on :
Mar 07,2016
Minithumbup
By: 'Alex'
Mar 07,2016
0 people found
this helpful
Emma and Chad where very professional and helpful during the buying process.I highly recommend Townends for the efficiency and the great level of service that they provide.Emma and Chad where excellent.Thank you...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends, Sunbury-on-Thames TW16 6SB


As Seen On

Find the Best Agent to
Sell or Rent Your Home