Townends
Regents Sunbury on Thames, Sunbury-on-Thames, TW16
4.7/5, 436 reviews
96% recommended
98% sales valuation accuracy
97% sales fee satisfaction
95% lettings valuation accuracy
81% lettings fee satisfaction

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ... show more

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.


Townends Regents Sunbury covers Sunbury-on-Thames, including Sunbury Village and Sunbury Common as well as Ashford, Bedfont, Feltham, Hampton, Shepperton and Upper Halliford. Sunbury is full of local history and has a delightful selection of pubs which offer fantastic views of the river come the summer months. There is also a great range of schools and shops available. If you are thinking about selling, buying, letting or renting in or around Sunbury-on-Thames contact us today.


When you work with Townends Regents you benefit from:

• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.

• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.

• A marketing package which is tailored to maximise your property’s exposure.

• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact.



Opening Hours
Address

Townends
15a Station Road
Sunbury-on-Thames
Middlesex
TW16 6SB
01932 785 171

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £25,500 £27,800,000
Lettings 95% 81% £625 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 2 98 9 135 3 95 1 15 4
Areas covered
  • TW13
  • Sunbury on Thames, Ashford, Bedfont,
  • TW14
  • Feltham, Hampton, Lower Sunbury,
  • TW15
  • Shepperton, Upper Halliford
  • TW16
  • TW17
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“Katie is a really nice and polite agent. She has ......”

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Aug 26,2016
Minithumbup
By: 'Ania'
Aug 26,2016
0 people found
this helpful
Katie is a really nice and polite agent. She has a positive attitude. She is easy going person and helpfull....
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Good
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“Katie is a really helpful and professional agent.She helped ......”

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Aug 26,2016
Minithumbup
By: 'Caio'
Aug 26,2016
0 people found
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Katie is a really helpful and professional agent. She helped me from the beginning, from booking the viewing until now, clarifying doubts that I have. Thanks for your patience....
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“I'd like to say a big thank you to Taylor ......”

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Aug 24,2016
Minithumbup
By: 'Eamon'
Aug 24,2016
0 people found
this helpful
I'd like to say a big thank you to Taylor for the really friendly, fast and efficient service he provided for me. Also James and the rest of the staff....
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Comment on agent fees
Reasonable
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“I was very sceptical at first as this was not ......”

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Aug 23,2016
Minithumbup
By: 'pinkypam'
Aug 23,2016
0 people found
this helpful
I was very sceptical at first as this was not the first agents I had tried whilst trying to sell my home; the staff all appeared very young! I was more then happy with the service I received and equally happy with the speed with ...
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Comment on agent fees
The fees were higher than expected, but they got the job done!
Was this helpful? Yes

“I used Townends in the Sunbury branch to sell my ......”

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Aug 23,2016
Minithumbup
By: 'MS'
Aug 23,2016
0 people found
this helpful
I used Townends in the Sunbury branch to sell my property having previously bought through them. I have to say overall I was disappointed. Although they market well and get people through the door, when it comes to getting updates on how the sale is ...
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Comment on agent fees
Reasonable
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“Both Terry and Joe (and Ryan in the early stages) ......”

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Aug 23,2016
Minithumbup
By: 'Lee'
Aug 23,2016
0 people found
this helpful
Both Terry and Joe (and Ryan in the early stages) kept me and my partner up to date throughout the transaction and stayed on top of both my solicitor and the buyers. I was happy with the number of viewings they were getting through the ...
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Comment on agent fees
Very good
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“So impressed with Katie. She was extremely helpful and efficient ......”

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Aug 17,2016
Minithumbup
By: 'MJoyce'
Aug 17,2016
0 people found
this helpful
So impressed with Katie. She was extremely helpful and efficient from the onset. All correspondence was easy and she always worked to suit my needs. She is a complete professional who I would highly recommend and would happily work with again in the future. Thank ...
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Comment on agent fees
Competitive
Was this helpful? Yes

“I purchased my house from Regents and all went through ......”

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Aug 12,2016
Minithumbup
By: 'Nikki'
Aug 12,2016
0 people found
this helpful
I purchased my house from Regents and all went through very well, no issues at all, very straightforward purchase - many thanks. I also arrange my mortgage through Regents - again very easy process and appointments available on Saturdays!...
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Comment on agent fees
NA -
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“We received a great service from both Alex and Raegan. ......”

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Aug 11,2016
Minithumbup
By: 'Thank'
Aug 11,2016
0 people found
this helpful
We received a great service from both Alex and Raegan. From the beginning Alex was very professional and helpful, answering every question we fired at him! Both were very prompt with all responses and updates that we required. Thank you again!...
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Comment on agent fees
good
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“Beware and read the reviews on facebook looks like they ......”

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Aug 11,2016
Minithumbup
By: 'Unhappy'
Aug 11,2016
1 people found
this helpful
Beware and read the reviews on facebook looks like they have been filtered on here. My mother has been through a year of hell with Townends, a long list of things wrong with the property, constantly reporting and having nothing done. They convinced the landlord ...
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Comment on agent fees
Worse fees in the market, Will charge you for everything.
Was this helpful? Yes

“What can I say?!! I have never received such outstanding ......”

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Aug 10,2016
Minithumbup
By: 'dee'
Aug 10,2016
0 people found
this helpful
What can I say?!! I have never received such outstanding customer service. Raegan has gone way and beyond to help me get into the property I am in now. Her excellent customer service was to point, very personal and really delivered beyond my expectations....
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Comment on agent fees
good
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“From viewing to buying property, Our Sales rep and their ......”

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Aug 08,2016
Minithumbup
By: 'SJ'
Aug 08,2016
1 people found
this helpful
From viewing to buying property, Our Sales rep and their team are always kind and helpful. We are really happy to choose Townends. Of couse we will recommend my friend this agency. Thank you so much and all the best....
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“Katie, was exceptional in understanding the problem and went around ......”

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Aug 08,2016
Minithumbup
By: 'A.'
Aug 08,2016
0 people found
this helpful
Katie, was exceptional in understanding the problem and went around in ensuring it was promptly addressed and in so doing meeting and exceeding all my expectation in securing the perfect property. Very simply, Katie is an asset....
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“All staff were very helpful and considerate. The sale of ......”

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Aug 08,2016
Minithumbup
By: 'Jean'
Aug 08,2016
0 people found
this helpful
All staff were very helpful and considerate. The sale of our property went through quickly, putting us in a good position to purchase the property we wanted. The purchase did take longer than expected but Townends kept us well informed and did everything they could ...
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Comment on agent fees
Very fair.
Was this helpful? Yes

“Townends Sunbury assisted me very well in selling my flat ......”

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Aug 01,2016
Minithumbup
By: 'NNH'
Aug 01,2016
0 people found
this helpful
Townends Sunbury assisted me very well in selling my flat which I initially bought through them nearly 10 years ago. Although selling/ buying can be a hectic procedure, Chad, Robert, Emma and Maxine made the process problem free. I would recommend them to any investor seeking ...
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Comment on agent fees
Acceptable
Was this helpful? Yes

“Katie is very friendly, enthusiastic and professional letting agent. She ......”

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Jul 29,2016
Minithumbup
By: 'Hitomi'
Jul 29,2016
0 people found
this helpful
Katie is very friendly, enthusiastic and professional letting agent. She took nice photos of my house to advertise online and found tenants within 2 days. I am very happy thank you....
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Comment on agent fees
Quite good I think
Was this helpful? Yes

“I have used Regents, Sunbury previously to buy & sell property ......”

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Jul 28,2016
Minithumbup
By: 'Tom'
Jul 28,2016
0 people found
this helpful
I have used Regents, Sunbury previously to buy & sell property and decided to use them again to sell my house in Ashford. Ryan came over & valued my property, which was considerably more than a previous agent had valued it. I was skeptical, but decided to ...
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Comment on agent fees
Fair (don't forget that VAT is added to the agreed fee!)
Was this helpful? Yes

“Katie has been very helpful and efficient with dealing with ......”

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Jul 22,2016
Minithumbup
By: 'Julie'
Jul 22,2016
0 people found
this helpful
Katie has been very helpful and efficient with dealing with all aspects of my first experience of being a landlord, so would highly recommend and company her to others....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“James and Katie went above and beyond and found me ......”

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Jul 22,2016
Minithumbup
By: 'CJ'
Jul 22,2016
0 people found
this helpful
James and Katie went above and beyond and found me the ideal tenant really quickly. Would highly recommend them to any landlord looking to rent out a property around the Sunbury area....
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Comment on agent fees
Very competitive - you get what you pay for!
Was this helpful? Yes

“Alex was really helpful in the full letting process. Thanks ......”

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Jul 20,2016
Minithumbup
By: 'Pragya'
Jul 20,2016
1 people found
this helpful
Alex was really helpful in the full letting process. Thanks to Alex and Raegan in helping us find new tenants....
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Was this helpful? Yes

“We were looking for a house with enough space for ......”

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Jul 19,2016
Minithumbup
By: 'Claudia'
Jul 19,2016
1 people found
this helpful
We were looking for a house with enough space for our needs and Regents (Alex) helped us to find the perfect place. Thank you! Strongly recommend Regents Sunbury on Thames ....
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Was this helpful? Yes

“A very lovely young lady who kept me informed of ......”

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Jul 12,2016
Minithumbup
By: 'Dawn'
Jul 12,2016
0 people found
this helpful
A very lovely young lady who kept me informed of all progress/communication etc and surpassed my expectations. Highly recommend her to anyone seeking rented accommodation. Thank you Katie...
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Comment on agent fees
Good
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“It have been pleasure to work with James. He explained ......”

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Jul 08,2016
Minithumbup
By: 'Hau'
Jul 08,2016
0 people found
this helpful
It have been pleasure to work with James. He explained to me very clear and detail letting options, response to my requirements very quick and professional way. He suggested right time to advertise my property and we got tenants at right time we needed....
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“Katie has been great with both my parents and I. ......”

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Jul 08,2016
Minithumbup
By: 'Sara'
Jul 08,2016
0 people found
this helpful
Katie has been great with both my parents and I. Dealt with everything quickly and kept us up to date with everything. Great customer service...
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Comment on agent fees
Great people skills Great customer service
Was this helpful? Yes

“Having dealt with several agents, Townends ID one of the ......”

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Jul 08,2016
Minithumbup
By: 'Xi'
Jul 08,2016
0 people found
this helpful
Having dealt with several agents, Townends ID one of the best. They always reply quickly, efficient in arranging and confirm viewings. And once offer I'd accepted they are very good liaising and chasing both parties' solicitor and push the case progress....
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Was this helpful? Yes

“I moved in May. We love the house we have ......”

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Jul 08,2016
Minithumbup
By: 'Hayley'
Jul 08,2016
0 people found
this helpful
I moved in May. We love the house we have let. There were a few things we had asked for at offer stage which were not done when we moved in and we had to do our selves. I Think also a clear guide of ...
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“We put our house on with Townends it was sold (......”

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Jul 07,2016
Minithumbup
By: 'David'
Jul 07,2016
0 people found
this helpful
We put our house on with Townends it was sold (stc) within a week would highly recommend using this agent...
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Comment on agent fees
Average
Was this helpful? Yes

“Katie is VERY professional. She has kept me up to ......”

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Jul 07,2016
Minithumbup
By: 'Krish'
Jul 07,2016
2 people found
this helpful
Katie is VERY professional. She has kept me up to date with properties which suited my needs. Great customer service...
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“Katie was a great help with my recent move via ......”

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Jul 06,2016
Minithumbup
By: 'Robert'
Jul 06,2016
1 people found
this helpful
Katie was a great help with my recent move via Townends. Leaving it to the last minute and in a real state of flux on where to move to & what type of property (flat or house) she was really good at helping me be a ...
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Comment on agent fees
Good
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“I was extremely impressed with the service I received from ......”

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Jun 29,2016
Minithumbup
By: 'Laura'
Jun 29,2016
0 people found
this helpful
I was extremely impressed with the service I received from Joe whilst buying our first house. He was always happy to help whether it was 8:30am or 19:30pm. He was always available to answer any questions I had or to give me updates. He would ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends, Sunbury-on-Thames TW16 6SB


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