Townends
Regents Sunbury on Thames, Sunbury-on-Thames, TW16
4.7/5, 436 reviews
96% recommended
98% sales valuation accuracy
97% sales fee satisfaction
95% lettings valuation accuracy
81% lettings fee satisfaction

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ... show more

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.


Townends Regents Sunbury covers Sunbury-on-Thames, including Sunbury Village and Sunbury Common as well as Ashford, Bedfont, Feltham, Hampton, Shepperton and Upper Halliford. Sunbury is full of local history and has a delightful selection of pubs which offer fantastic views of the river come the summer months. There is also a great range of schools and shops available. If you are thinking about selling, buying, letting or renting in or around Sunbury-on-Thames contact us today.


When you work with Townends Regents you benefit from:

• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.

• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.

• A marketing package which is tailored to maximise your property’s exposure.

• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact.



Opening Hours
Address

Townends
15a Station Road
Sunbury-on-Thames
Middlesex
TW16 6SB
01932 785 171

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £25,500 £27,800,000
Lettings 95% 81% £625 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 2 98 9 135 3 95 1 15 4
Areas covered
  • TW13
  • Sunbury on Thames, Ashford, Bedfont,
  • TW14
  • Feltham, Hampton, Lower Sunbury,
  • TW15
  • Shepperton, Upper Halliford
  • TW16
  • TW17
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“Both Katie and Amie have been very professional throughout the ......”

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Mar 08,2017
Minithumbdown
By: 'Cumbernauld'
Mar 08,2017
0 people found
this helpful
Both Katie and Amie have been very professional throughout the process of finding my new tenants. Kept me informed and updated during the viewing process and gave professional advice when needed. Would recommend both Katie and Amie if you are looking for a local agent....
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“Very helpful, helped me with all the answers and managed ......”

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Mar 02,2017
Minithumbup
By: 'Kumar'
Mar 02,2017
0 people found
this helpful
Very helpful, helped me with all the answers and managed to get all answers from landlord. Thanks for all help help Raegan....
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“This is my second time Katie looked for tenants after ......”

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Feb 27,2017
Minithumbup
By: 'Hitomi'
Feb 27,2017
0 people found
this helpful
This is my second time Katie looked for tenants after previous tenants moved out she is very through and understanding, very easy to talk to over the phone. She explains well if something I don't understand and gives me good advice. I can pick up ...
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Comment on agent fees
Fees are very reasonable
Was this helpful? Yes

“Raegan is always helpful, friendly and very efficient for the ......”

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Feb 22,2017
Minithumbup
By: 'J'
Feb 22,2017
0 people found
this helpful
Raegan is always helpful, friendly and very efficient for the past few years. She is very quick to respond to my request regards to sorting my tenant's query and always keeps me informed. Overall, Regents has proved themselves high standard, please keep it up. Thank ...
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Comment on agent fees
Reasonable and can be negotiable.
Was this helpful? Yes

“Couldn't ask for a better person to help us. She ......”

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Feb 22,2017
Minithumbup
By: 'Melissa_jones'
Feb 22,2017
0 people found
this helpful
Couldn't ask for a better person to help us. She has been great at getting back to me and sorting issues I have had with my flat. Don't think I will go with another estate agents again, regents has definitely made my life easier thanks ...
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Comment on agent fees
Good
Was this helpful? Yes

“I was very impressed from my first meeting with Daniel ......”

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Feb 22,2017
Minithumbup
By: 'Dave'
Feb 22,2017
0 people found
this helpful
I was very impressed from my first meeting with Daniel who progressed 5 viewing of my rental property within the first 24 hours...to first meeting Nadine who has been extremely helpful from contact calls to keep me informed regularly of updates and potential viewings. Nothing has ...
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“V helpful and able to answer any question fired at ......”

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Feb 17,2017
Minithumbup
By: 'D'
Feb 17,2017
0 people found
this helpful
V helpful and able to answer any question fired at her and kept me informed throughout the whole process. Would V much recommend...
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“Used regents for a second time as usual Brett very ......”

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Feb 10,2017
Minithumbup
By: 'Pam'
Feb 10,2017
0 people found
this helpful
Used regents for a second time as usual Brett very polite and professional. Joe was equally as polite and full of enthusiasm. If still in area would use again....
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Comment on agent fees
Fees average
Was this helpful? Yes

“Great friendly and professional service from Raegan very knowledgeable and ......”

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Feb 03,2017
Minithumbup
By: 'Mark'
Feb 03,2017
0 people found
this helpful
Great friendly and professional service from Raegan very knowledgeable and very helpful always willing to help with any questions or problems keeps you updated ether by phone or email and very reliable....
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Comment on agent fees
Very happy with the Agents fees very competitive.
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“Amie was fantastic in helping us move she's been so ......”

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Jan 31,2017
Minithumbup
By: 'Paige'
Jan 31,2017
0 people found
this helpful
Amie was fantastic in helping us move she's been so easy to talk to and really helpful. She made us feel at ease after a bad experience and is very good at her job. Thank you!! Katie also helped us along when Amie was not ...
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Comment on agent fees
Fees were quite expensive.
Was this helpful? Yes

“Selling my house and buying a new one with Townends ......”

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Jan 26,2017
Minithumbup
By: 'Mr'
Jan 26,2017
0 people found
this helpful
Selling my house and buying a new one with Townends was an almost stress free experience which I have been told is very rare. I can only say that nothing was too much trouble for them and if I was selling or buying again, I ...
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Comment on agent fees
Can you pay too much for excellent service.
Was this helpful? Yes

“Katie and Amie have made this entire ordeal extremely hassle ......”

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Jan 24,2017
Minithumbup
By: 'Rameez'
Jan 24,2017
0 people found
this helpful
Katie and Amie have made this entire ordeal extremely hassle free and smooth with their excellent advice and proactive, prompt and professional work manner. It wasn't the easiest task to start finding a new home straight after the festive period and with a tight deadline. ...
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Comment on agent fees
Steeper than some but you get what your paying for. The staff are always one step ahead and prepared. Excellent team and worth every penny.
Was this helpful? Yes

“Hi my name is Mr Bhinder landlord of 4 west lodge ......”

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Jan 17,2017
Minithumbup
By: 'Bhinder'
Jan 17,2017
0 people found
this helpful
Hi my name is Mr Bhinder landlord of 4 west lodge tw15 1rs I wound like mention how impressed i was with the member of staff at towndends who sorted out my new contract.. Amie Squares and Katie d-imperio are both very good at there jobs ...
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Comment on agent fees
good
Was this helpful? Yes

“Chad is a true professional and we felt confident that ......”

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Jan 10,2017
Minithumbup
By: 'Susan'
Jan 10,2017
0 people found
this helpful
Chad is a true professional and we felt confident that he would do his utmost to sell our property and keep us informed until the end and he did not disappoint! The rest of the staff that assisted us were all very helpful and efficient ...
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Comment on agent fees
Generally, we wish they were not so high!
Was this helpful? Yes

“We had a brilliant service from Chad, Rob and Emma. ......”

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Jan 10,2017
Minithumbup
By: 'Viv'
Jan 10,2017
0 people found
this helpful
We had a brilliant service from Chad, Rob and Emma. Always answered our emails quickly with any questions we had from start to finish. Would definitely recommend using them. Also all of them were very helpful and friendly....
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Comment on agent fees
Fees comparable with all Estate Agents.
Was this helpful? Yes

“Emma was very intuitive and knowledgeable about the property we ......”

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Dec 13,2016
Minithumbup
By: 'Alan'
Dec 13,2016
0 people found
this helpful
Emma was very intuitive and knowledgeable about the property we have now bought when showing my wife and I around at the beginning of the process and has been helpful with our enquiries thoughout the process. Chad was also helpful with keeping us upated in ...
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Comment on agent fees
N/A
Was this helpful? Yes

“I was unhappy with the overall handling of my sale. ......”

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Dec 07,2016
Minithumbdown
By: 'Larry'
Dec 07,2016
0 people found
this helpful
I was unhappy with the overall handling of my sale. There were some complications with the initial sale which were not communicated to me until 8 weeks after I accepted the offer. They property did sell quickly again after this however, I was not happy with ...
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Comment on agent fees
Competitive / Non-Negotiable
Was this helpful? Yes

“Both Katie and Aimee were straight talking and proactive in ......”

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Dec 05,2016
Minithumbup
By: 'Av'
Dec 05,2016
0 people found
this helpful
Both Katie and Aimee were straight talking and proactive in finding tenants for my property, it couldn't have gone better and would highly recommend using them to let your property. They had someone lined up to view the property before I had even signed the ...
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Comment on agent fees
Could always be less.
Was this helpful? Yes

“Townends provided a great service from start to finish. Katie ......”

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Nov 28,2016
Minithumbup
By: 'Heather'
Nov 28,2016
0 people found
this helpful
Townends provided a great service from start to finish. Katie was very professional and nothing seemed too much trouble, she kept me updated throughout the process . I would highly reccommend....
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Comment on agent fees
Good
Was this helpful? Yes

“I would like to thank Katie and Amie for their ......”

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Nov 24,2016
Minithumbup
By: 'Raji'
Nov 24,2016
0 people found
this helpful
I would like to thank Katie and Amie for their professionalism in dealing with us and in managing the letting of our property....
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Comment on agent fees
I think the agent's fees are comparable to other Estates Agents. However not sure the fully managed provides Value For Money. The Rent Demand fee seems high to me.
Was this helpful? Yes

“Emma and Chad were so helpful during our recent property ......”

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Nov 23,2016
Minithumbup
By: 'SusieG'
Nov 23,2016
0 people found
this helpful
Emma and Chad were so helpful during our recent property purchase. They were positive when tensions arose in the chain and proactive about chasing down the issues and reassuring other chain members in order to stop it from collapsing. The run up to exchange became ...
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Comment on agent fees
N/A (we were buyers)
Was this helpful? Yes

“Jessica & Raegan were so helpful & polite during my house hunting & ......”

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Nov 08,2016
Minithumbup
By: 'melicious'
Nov 08,2016
0 people found
this helpful
Jessica & Raegan were so helpful & polite during my house hunting & viewings, moving in etc. i love my new house, Thanks Guys you are amazing xxx...
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“Joe is very polite and helpful. He always returned my ......”

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Nov 08,2016
Minithumbup
By: 'Holly'
Nov 08,2016
0 people found
this helpful
Joe is very polite and helpful. He always returned my calls promptly. Kept us updated with new properties and always got the viewing booked in quickly. When chasing the vendors for any outstanding queries or paperwork he was always on the case and would get ...
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Comment on agent fees
Good
Was this helpful? Yes

“Staff were so efficient and kind. Nothing was too much ......”

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Oct 15,2016
Minithumbup
By: 'Bethany'
Oct 15,2016
1 people found
this helpful
Staff were so efficient and kind. Nothing was too much trouble. Even in a tough situation Jess treated me as an important client. I would recommend Regents and Jess and Kristian to anyone! Honestly can't say enough good things!...
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Comment on agent fees
Fees were reasonable and Jess was so efficient.
Was this helpful? Yes

“Regean and Jess have been an amazing help through the ......”

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Sep 22,2016
Minithumbup
By: 'Kirstie'
Sep 22,2016
0 people found
this helpful
Regean and Jess have been an amazing help through the move. Able to contact when ever needed and a very quick response. Regean goes the extra mile to ensure we are all happy....
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Was this helpful? Yes

“My flatmate and I arranged to view this property, Katie ......”

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Sep 21,2016
Minithumbup
By: 'Daniel'
Sep 21,2016
0 people found
this helpful
My flatmate and I arranged to view this property, Katie being our coordinator. The viewing was very interesting, and we decided we would rent this flat. There were a few teething problems, but both Katie and James were very helpful in resolving them....
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Comment on agent fees
a little on the high side, but the service was good, so acceptable
Was this helpful? Yes

“Chad kept us well informed and up to date on ......”

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Sep 16,2016
Minithumbup
By: 'Mr'
Sep 16,2016
0 people found
this helpful
Chad kept us well informed and up to date on all issues, the sale of our property went through quickly and was well managed from the beginning to conclusion....
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Comment on agent fees
Never my favourite topic .
Was this helpful? Yes

“Found us a tenant very quickly (Alex who is now ......”

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Sep 12,2016
Minithumbup
By: 'Mrs'
Sep 12,2016
0 people found
this helpful
Found us a tenant very quickly (Alex who is now at Staines branch) and then the other estate agents at the Sunbury branch who took over (Reagan and Jessica) were helpful and informative. The resounded to queries very promptly. Their fees are very competitive. We ...
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Comment on agent fees
Very competitive
Was this helpful? Yes

“From the beginning Joe has always kept us up to ......”

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Sep 08,2016
Minithumbup
By: 'Lucy'
Sep 08,2016
0 people found
this helpful
From the beginning Joe has always kept us up to date as promised. In the final stages of what was a complicated sale Joe and Terry pulled out all the stops to make ensure that the sale went through.Joe spent over an hour with ...
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“We are very happy with the service from Katie. She ......”

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Aug 31,2016
Minithumbup
By: 'Genevieve'
Aug 31,2016
0 people found
this helpful
We are very happy with the service from Katie. She dealt with us promptly and professionally. It's a big shame that the team we were passed on to from having our offer accepted were very negligent and failed to get back to us until the ...
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Comment on agent fees
Not happy with the price considering we have essentially paid for the inconvenience of having to follow up emails with phone calls after having no response for 6 days in the week before our move in date. For ‚£300 each I would have expected to not have to find time during my busy working day to call to find out when I can expect a response. Katie did follow this up for us at one point but we still were not contacted by the woman dealing with our tenancy agreement.
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends, Sunbury-on-Thames TW16 6SB


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