Townends
Regents Sunbury on Thames, Sunbury-on-Thames, TW16
4.7/5, 436 reviews
96% recommended
98% sales valuation accuracy
97% sales fee satisfaction
95% lettings valuation accuracy
81% lettings fee satisfaction

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ... show more

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.


Townends Regents Sunbury covers Sunbury-on-Thames, including Sunbury Village and Sunbury Common as well as Ashford, Bedfont, Feltham, Hampton, Shepperton and Upper Halliford. Sunbury is full of local history and has a delightful selection of pubs which offer fantastic views of the river come the summer months. There is also a great range of schools and shops available. If you are thinking about selling, buying, letting or renting in or around Sunbury-on-Thames contact us today.


When you work with Townends Regents you benefit from:

• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.

• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.

• A marketing package which is tailored to maximise your property’s exposure.

• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact.



Opening Hours
Address

Townends
15a Station Road
Sunbury-on-Thames
Middlesex
TW16 6SB
01932 785 171

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £25,500 £27,800,000
Lettings 95% 81% £625 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 2 98 9 135 3 95 1 15 4
Areas covered
  • TW13
  • Sunbury on Thames, Ashford, Bedfont,
  • TW14
  • Feltham, Hampton, Lower Sunbury,
  • TW15
  • Shepperton, Upper Halliford
  • TW16
  • TW17
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“Townends were given specific instructions to sell the property promptly ......”

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Aug 11,2012
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By: 'Dick'
Aug 11,2012
0 people found
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Townends were given specific instructions to sell the property promptly and not to find what it was worth by a fishing marketing initiative. Good advice was given on the price to quote to get immediate interest. Good details were produced together with an appropriate entry ...
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“I received a first class service from Brett and Amanda ......”

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Aug 10,2012
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By: 'Simon'
Aug 10,2012
0 people found
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I received a first class service from Brett and Amanda at Regents. They found a buyer for me very quickly but their real value was seen when the sale was agreed. For legal resons the sale was fairly complicated, but Brett and Amanda did everything ...
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Was this helpful? Yes
By: Regents Estate Agents
Aug 13, 2012
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Dear Simon Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett and Amanda as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendat ...

“I purchased my first property via Regents and I was ......”

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Aug 08,2012
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By: 'Christian'
Aug 08,2012
0 people found
this helpful
I purchased my first property via Regents and I was very happy with the service I received from Amanda and Brett. Having encountered some of the other agents in our local area, Regents stood out from the crowd with their customer service and also the ...
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By: Regents Estate Agents
Aug 08, 2012
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Dear Christian Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we suceeded and we will make sure that your comments are passed on to Brett and Amanda as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommend ...

“Overall I have had a very positive experience with Regents.......”

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Aug 05,2012
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By: 'gregsexton'
Aug 05,2012
0 people found
this helpful
Overall I have had a very positive experience with Regents. They were always helpful, friendly and polite. Importantly, they maintained constant, consistent communication throughout the process of buying a house. I felt they acted professionally and always in the best interest of all parties involved. ...
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By: Regents Estate Agents
Aug 07, 2012
View all comments (1)
Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we suceeded and we will make sure that your comments are passed on to Brett as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so thank you again for t ...

“Townends sunbury were superb at communicating and achieved a sale ......”

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Aug 05,2012
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By: 'Jo'
Aug 05,2012
0 people found
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Townends sunbury were superb at communicating and achieved a sale for me within 2 weeks of marketing. I would highly recommend using them...
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“I found Jenna very pleasant to deal with. She showed ......”

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Aug 03,2012
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By: 'Mary'
Aug 03,2012
0 people found
this helpful
I found Jenna very pleasant to deal with. She showed a lot of patience whilst my husband and I decided on our best location. Once we found a property to rent, Jenna was clear and concise with all that was required. Big thanks from us!...
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“On Wednesday 25th July I booked a viewing of a ......”

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Jul 28,2012
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By: 'Benj'
Jul 28,2012
3 people found
this helpful
On Wednesday 25th July I booked a viewing of a property that was to let in Sunbury. I arranged a viewing for the Friday 27th. As no agent could show us the property after-hours, my wife and I made arrangements to leave work an hour ...
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What agent could do to change your mind?
As this viewing was originally arranged to fit their availability, I would expect them to make more of an effort to accommodate us when they decided to cancel with 15mins notice. Even if it meant someone working 15mins overtime, it would have been nice to see them put in the effort to remedy a situation they caused. Their total lack of desire to go the extra inch is absolutely underwhelming.
Attached Filesnbsp;
Was this helpful? Yes
By: Townends
Aug 02, 2012
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I am very keen to resolve the issues you have highlighted in your recent posting. If your issue is a genuine one, then I would ask again that you make contact with us in order that we have a chance to investigate your issues further. Otherwise I would ask that you remove your negative post as our reputation is exceptionally important to us. Kind Regards Townends Estate Agents ...

“They not only delivered a reliable buyer at the right ......”

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Jul 27,2012
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By: 'Monica'
Jul 27,2012
2 people found
this helpful
They not only delivered a reliable buyer at the right price within a short time but managed the sale expertly - always available to give sound advice and update me on progress, they liaised with the lawyers and buyer to ensure a smooth closing, giving ...
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“From our first meeting with Brett we knew we had ......”

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Jul 20,2012
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By: 'Simon'
Jul 20,2012
0 people found
this helpful
From our first meeting with Brett we knew we had the right estate agent. He was honest and clear, with a great knowledge of the local market. The ability to 'back up' what was said was evident from day 1 when the property hit the market ...
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Was this helpful? Yes
By: Regents Estate Agents
Jul 23, 2012
View all comments (1)
Dear Simon, Thank you so much for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations ...

“Sunbury Townends were recommended to be my by a work ......”

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Jul 17,2012
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By: 'Mrs'
Jul 17,2012
0 people found
this helpful
Sunbury Townends were recommended to be my by a work colleague who had used them to sell one of their properties. I was extremely impressed with their professional attitude from the start and they provide honest feedback after every viewing they have. I am confident ...
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“The sunbury office of townends were superb at keeping me ......”

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Jul 16,2012
Minithumbup
By: 'Gogojoella'
Jul 16,2012
1 people found
this helpful
The sunbury office of townends were superb at keeping me updated throughout the whole process. The valuation given was realistic and they managed to acheive a sale within 2 weeks of me coming to the market. The claim they made on the valuation of being the ...
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“I have recently sold my flat and prior to this ......”

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Jun 08,2012
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By: 'Miss'
Jun 08,2012
1 people found
this helpful
I have recently sold my flat and prior to this I was renting it out through Townends and their fully managed service. As a first time landlord the prospect was quite daunting and I really didn't know much about the process. The Townends team were ...
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By: Townends Estate Agents
Apr 30, 2013
View all comments (1)
Dear “Angry Tenant” We reject your allegation in the strongest possible terms. Townends has never and will never use fake reviews to boost our rating on this site or any other. We have a robust process in place and, as you or anyone else can easily see by reading down the page, we generate a large volume of reviews from our buyers, tenants, sellers and landlords every week. If you have evidence to support your claim, please contact us directly at marketing@townends.co.uk so ...

“Townends are in my opinion, just awful.Helpful as ever ......”

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Nov 28,2011
Minithumbdown
By: 'Hayley'
Nov 28,2011
3 people found
this helpful
Townends are in my opinion, just awful. Helpful as ever when trying to find us somewhere to rent but after that they just didnt want to know. For example, the light fitting in the bathroom which didnt work for 8 months (still broken upon vacating the ...
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“Strongly advise not handing over any money to these people. ......”

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Oct 26,2011
Minithumbdown
By: 'poorme'
Oct 26,2011
3 people found
this helpful
Strongly advise not handing over any money to these people. They've made my life a misery for months....
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What agent could do to change your mind?
At this point, pay some serious compensation, but no, I will never change my mind.
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“I am currently renting a property through letting agency Townends ......”

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Jul 06,2011
Minithumbup
By: 'Shama'
Jul 06,2011
0 people found
this helpful
I am currently renting a property through letting agency Townends and have been living there since April 10 (Sunbury on Thames branch). There has been a leak in my living room for the past 30 days (reported on the 6th June to the agent). The leak is ...
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“They just make pathatic excuses when dealing with complaints....”

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Sep 08,2010
Minithumbdown
By: 'lelham97'
Sep 08,2010
1 people found
this helpful
They just make pathatic excuses when dealing with complaints....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends, Sunbury-on-Thames TW16 6SB


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