Townends
Regents Sunbury on Thames, Sunbury-on-Thames, TW16
4.7/5, 436 reviews
96% recommended
98% sales valuation accuracy
97% sales fee satisfaction
95% lettings valuation accuracy
81% lettings fee satisfaction

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ... show more

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.


Townends Regents Sunbury covers Sunbury-on-Thames, including Sunbury Village and Sunbury Common as well as Ashford, Bedfont, Feltham, Hampton, Shepperton and Upper Halliford. Sunbury is full of local history and has a delightful selection of pubs which offer fantastic views of the river come the summer months. There is also a great range of schools and shops available. If you are thinking about selling, buying, letting or renting in or around Sunbury-on-Thames contact us today.


When you work with Townends Regents you benefit from:

• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.

• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.

• A marketing package which is tailored to maximise your property’s exposure.

• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact.



Opening Hours
Address

Townends
15a Station Road
Sunbury-on-Thames
Middlesex
TW16 6SB
01932 785 171

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £25,500 £27,800,000
Lettings 95% 81% £625 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 2 98 9 135 3 95 1 15 4
Areas covered
  • TW13
  • Sunbury on Thames, Ashford, Bedfont,
  • TW14
  • Feltham, Hampton, Lower Sunbury,
  • TW15
  • Shepperton, Upper Halliford
  • TW16
  • TW17
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“Throughout the whole purchasing process Chad was extremely proactive, honest, ......”

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Jan 03,2014
Minithumbup
By: 'Jason'
Jan 03,2014
0 people found
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Throughout the whole purchasing process Chad was extremely proactive, honest, helpful and very supportive. Chad provided very sound and professional advice and was extremely quick to react and respond to any challenges that arose. He often would take a number of actions and played a ...
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“I recently sold my flat using Townends, the service from ......”

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Jan 03,2014
Minithumbup
By: 'Claire'
Jan 03,2014
0 people found
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I recently sold my flat using Townends, the service from start to finish was very smooth. The team were always professional and dealt with everything very efficiently with minimul fuss. I would highly recommend them....
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“Three years ago, I tried to sell my house and ......”

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Jan 02,2014
Minithumbup
By: 'Dina'
Jan 02,2014
0 people found
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Three years ago, I tried to sell my house and after a disappointing experience with Townends in Sunbury, I was very afraid to use another company that fell under Badger Holdings.... Luckily I did but this time went with Regents in Sunbury Upon Thames. I ...
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“I recently have purchased a property through Regents. They were ......”

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Dec 31,2013
Minithumbup
By: 'Tim'
Dec 31,2013
0 people found
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I recently have purchased a property through Regents. They were incredibly helpful first of all at arranging viewings to properties that we were interested and then once we had found a property that we wished to put an offer on we received all the information ...
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“The guys at Regents went above and beyond to ensure ......”

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Dec 30,2013
Minithumbup
By: 'Gerry'
Dec 30,2013
0 people found
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The guys at Regents went above and beyond to ensure that my purchase went smoothly. Terry's urgency in communicating at every step was outstanding, and when he was away from the office, Brett stepped in without any slip ups whatsoever. After hearing so many bad ...
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“This was our 3rd estate agent and they sold it ......”

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Dec 23,2013
Minithumbup
By: 'Emily'
Dec 23,2013
0 people found
this helpful
This was our 3rd estate agent and they sold it for us within 3 weeks. My regret is that I wish I went for them first, I wasted 9 months trying to sell this place with our other local estate agent. I would definitely recommend Regents....
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“I put my house on the market through Regents. At ......”

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Dec 22,2013
Minithumbup
By: 'Sharon'
Dec 22,2013
0 people found
this helpful
I put my house on the market through Regents. At all times, I found the staff very friendly and helpful. I was given constant updates on the progress of the marketing for my house and they made sure many clients came to view....
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“I felt that regent were very helpful and very on ......”

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Dec 20,2013
Minithumbup
By: 'Jayne'
Dec 20,2013
0 people found
this helpful
I felt that regent were very helpful and very on the ball and alway kept in touch I was very happy with them and terry and Chris were Always very polite and a understanding I would def recommend friends and family to put there property ...
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“We have found Regents Estate Agents of Sunbury to have ......”

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Dec 20,2013
Minithumbup
By: 'Mr'
Dec 20,2013
0 people found
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We have found Regents Estate Agents of Sunbury to have Friendly, professional and helpful at all stages of buying process. We would recommend Regents to anyone else wanting to buy property in the Sunbury area....
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“We found Regents to be very good at communication and ......”

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Dec 18,2013
Minithumbup
By: 'Mr'
Dec 18,2013
0 people found
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We found Regents to be very good at communication and their diligence in getting as many viewings as possible was extremely good. They are all very pleasant to deal with and have made the whole experience of house moving as painless as possible....
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“We have been trying to move house for the last 2 ......”

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Dec 17,2013
Minithumbup
By: 'Khaled'
Dec 17,2013
0 people found
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We have been trying to move house for the last 2 years and for various reasons our house buying fell through twice. our relation with Regents was always good and they always understood our position and helped us find a new buyer for our house. I ...
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“My partner and I are first time buyers, so this ......”

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Dec 17,2013
Minithumbup
By: 'Danielle'
Dec 17,2013
0 people found
this helpful
My partner and I are first time buyers, so this experience was all very new to us. Brett was a great support along the way, he answered the many questions we had. Not only did he help us find a great property he has kept ...
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“Used to purchase property for investment purposes. Found Rob and ......”

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Dec 16,2013
Minithumbup
By: 'Diogenes'
Dec 16,2013
0 people found
this helpful
Used to purchase property for investment purposes. Found Rob and the team professional, helpful, straightforward and easy to do business with. I would be happy to recommend....
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“Used to purchase property for investment purposes. Found Rob and ......”

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Dec 16,2013
Minithumbup
By: 'Diogenes'
Dec 16,2013
0 people found
this helpful
Used to purchase property for investment purposes. Found Rob and the team professional, helpful, straightforward and easy to do business with. I would be happy to recommend....
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“Chad was both helpful and forbearing - I had had ......”

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Dec 15,2013
Minithumbup
By: '"Looking'
Dec 15,2013
0 people found
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Chad was both helpful and forbearing - I had had experience of an agent of another company who showed irritation with my requirements, but Chad was totally supportive. He was friendly and polite without being at all smarmy. He understood my approach, and indeed accurately ...
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“Excellent service and lots of patience while I made a ......”

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Dec 15,2013
Minithumbup
By: 'Julie'
Dec 15,2013
0 people found
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Excellent service and lots of patience while I made a decision! Very helpful sorting out various issues along the way...
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“We were guided by Brett's advice on holding an open ......”

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Dec 12,2013
Minithumbup
By: 'Not'
Dec 12,2013
0 people found
this helpful
We were guided by Brett's advice on holding an open day, which we were unsure about initially. However this was a great success, resulting in a number of offers over the asking price. The brochure photos were excellent and the marketing was first rate. Chris ...
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“Good service from regents Brett and terry were very helpful ......”

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Dec 11,2013
Minithumbup
By: 'Donna'
Dec 11,2013
0 people found
this helpful
Good service from regents Brett and terry were very helpful all through the process of us selling our property, thanks again for all your hard work...
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“I found terry easy to deal with.calls were returned ......”

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Dec 11,2013
Minithumbup
By: 'brendan'
Dec 11,2013
0 people found
this helpful
I found terry easy to deal with.calls were returned in good time and queries dealt with.i found matt of dot financial services very easy to work with and would use his services again.all staff at regents helped my purchace go smoothly...
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“After doing thorough research of estate agents in the area ......”

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Dec 10,2013
Minithumbup
By: 'AshM'
Dec 10,2013
0 people found
this helpful
After doing thorough research of estate agents in the area to sell our property, we decided on Townends. I am glad we did. Just over a week of giving him the keys, Chad sold the property. Throughout the whole process Chad and the team have ...
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“This is the second time we have used Townends Sunbury ......”

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Dec 05,2013
Minithumbup
By: 'LouLou78'
Dec 05,2013
0 people found
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This is the second time we have used Townends Sunbury branch to rent our property. We have always found their service professional & speedy and have an expansive client base. A pleasure to deal with....
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“I was very impressed in the way they sold my ......”

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Dec 04,2013
Minithumbup
By: 'Lee'
Dec 04,2013
0 people found
this helpful
I was very impressed in the way they sold my house. It was sold very quickly and at a very good price. I was also very impressed in the way Charlie handle the sale of my property, he kept us update to date with the ...
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“I have been dealing with Townends for several years mainly ......”

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Nov 30,2013
Minithumbup
By: 'yes'
Nov 30,2013
0 people found
this helpful
I have been dealing with Townends for several years mainly as a landlord. All the staff have always been professional, efficient, polite helpful and very proactive along with excellent communication. They have always found suitable tenants in a matter of a few days. Many thanks ...
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“i have alway thought estate agents commission is set too ......”

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Nov 28,2013
Minithumbup
By: 'douglas'
Nov 28,2013
0 people found
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i have alway thought estate agents commission is set too high but that is not the subject here the service i recieved was very good all updates recieved all correspondence delt with quickly a buyer found within 24 hours of marketing the property would recomemnd to ...
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“A very professional set up. Chad and his team kept ......”

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Nov 26,2013
Minithumbup
By: 'Jeff'
Nov 26,2013
0 people found
this helpful
A very professional set up. Chad and his team kept me updated throughout the process, they are friendly, knowledgable and have a wealth of experience. I believe that Chad has managed this Branch for many years and has an excellent knowledge of Sunbury and is ...
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“Thanks to Chad we finally exchanged after a difficult chain. ......”

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Nov 25,2013
Minithumbup
By: 'Crawford'
Nov 25,2013
0 people found
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Thanks to Chad we finally exchanged after a difficult chain. We'll done Chad. I would recommend Chad and his staff to anybody looking to sell their house....
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“My dealings with Regents were excellent from start to finish. ......”

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Nov 25,2013
Minithumbup
By: 'Steve'
Nov 25,2013
0 people found
this helpful
My dealings with Regents were excellent from start to finish. A very professional and friendly first viewing of the property and subsequent (very patient) assistance with negotiations helped me to secure the offer on my purchase. After this communication was excellent throughout the process and ...
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“Top quality service offered by all staff. Provided fast and ......”

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Nov 21,2013
Minithumbup
By: 'Mark'
Nov 21,2013
0 people found
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Top quality service offered by all staff. Provided fast and effective assistance throughout the process. Thank you very much, M....
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“Jenna was very friendly and extremely helpful through our journey ......”

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Nov 21,2013
Minithumbup
By: 'Gary'
Nov 21,2013
0 people found
this helpful
Jenna was very friendly and extremely helpful through our journey of renting a flat. We needed a place to live very quick and on very short notice. Very satisfied....
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“Townends recently completed the sale of my property. They had ......”

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Nov 21,2013
Minithumbup
By: 'Charlotte'
Nov 21,2013
0 people found
this helpful
Townends recently completed the sale of my property. They had the property on the market very quickly and had numerous viewings in the first week which resulted in a full asking price offer. The sale was completely smooth, the Townends team did a great job, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends, Sunbury-on-Thames TW16 6SB


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