• Chad Newbould
    Chad Newbould
  • Emma Wise
    Emma Wise
  • Robert Dawson
    Robert Dawson
  • James Atlee
    James Atlee
  • Katie D'Imperio
    Katie D'Imperio
  • claim your profile
    Amie Squire
  • upload your photo
    Tom Kerrane
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

15a Station Road Sunbury-on-Thames
Middlesex
TW16 6SB

01932 785 171

Dec 05,2016
Minithumbup
By:
Dec 05,2016
Featured Review
0 people found
this helpful
Both Katie and Aimee were straight talking and proactive in finding tenants for my property, it couldn't have gone better and would highly recommend using them to let your property. They had someone lined up to view the property before I had even signed the paperwork and put it on the market, really impressed....
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Comment on agent fees
Could always be less.
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
Featured Review
0 people found
this helpful
Townends provided a great service from start to finish. Katie was very professional and nothing seemed too much trouble, she kept me updated throughout the process . I would highly reccommend....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
Featured Review
0 people found
this helpful
I would like to thank Katie and Amie for their professionalism in dealing with us and in managing the letting of our property....
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Comment on agent fees
I think the agent's fees are comparable to other Estates Agents. However not sure the fully managed provides Value For Money. The Rent Demand fee seems high to me.
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Nov 23,2016
Minithumbup
By:
Nov 23,2016
Featured Review
0 people found
this helpful
Emma and Chad were so helpful during our recent property purchase. They were positive when tensions arose in the chain and proactive about chasing down the issues and reassuring other chain members in order to stop it from collapsing. The run up to exchange became even more strained as we had to exchange our sale ahead of our purchase. It was through our trust in them that we had the confidence to do this with the reassurance that our purchase would shortly follow, which it eventually did....
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Comment on agent fees
N/A (we were buyers)
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Sep 21,2016
Minithumbup
By:
Sep 21,2016
Featured Review
0 people found
this helpful
My flatmate and I arranged to view this property, Katie being our coordinator. The viewing was very interesting, and we decided we would rent this flat. There were a few teething problems, but both Katie and James were very helpful in resolving them....
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Comment on agent fees
a little on the high side, but the service was good, so acceptable
Was this helpful? Yes
Dec 07,2016
Minithumbdown
By:
Dec 07,2016
0 people found
this helpful
I was unhappy with the overall handling of my sale. There were some complications with the initial sale which were not communicated to me until 8 weeks after I accepted the offer. They property did sell quickly again after this however, I was not happy with the management of my chain or the communication from staff. The fees whilst competitive are still high and I didn't think that I received what I paid for....
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Comment on agent fees
Competitive / Non-Negotiable
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Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
Chad kept us well informed and up to date on all issues, the sale of our property went through quickly and was well managed from the beginning to conclusion....
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Comment on agent fees
Never my favourite topic .
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
We are very happy with the service from Katie. She dealt with us promptly and professionally. It's a big shame that the team we were passed on to from having our offer accepted were very negligent and failed to get back to us until the day before we were due to move in. A huge let down from an otherwise great service!...
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Comment on agent fees
Not happy with the price considering we have essentially paid for the inconvenience of having to follow up emails with phone calls after having no response for 6 days in the week before our move in date. For ‚£300 each I would have expected to not have to find time during my busy working day to call to find out when I can expect a response. Katie did follow this up for us at one point but we still were not contacted by the woman dealing with our tenancy agreement.
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Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Katie is a really nice and polite agent. She has a positive attitude. She is easy going person and helpfull....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Katie is a really helpful and professional agent. She helped me from the beginning, from booking the viewing until now, clarifying doubts that I have. Thanks for your patience....
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Aug 24,2016
Minithumbup
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Aug 24,2016
0 people found
this helpful
I'd like to say a big thank you to Taylor for the really friendly, fast and efficient service he provided for me. Also James and the rest of the staff....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
I used Townends in the Sunbury branch to sell my property having previously bought through them. I have to say overall I was disappointed. Although they market well and get people through the door, when it comes to getting updates on how the sale is progressing this became more difficult. It felt that once the contract was signed and a buyer found you were left on your own to deal with the inevitable challenges that you face along the way. I found that Chad Newbould, Maxine Murawski and Emma Wis...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
So impressed with Katie. She was extremely helpful and efficient from the onset. All correspondence was easy and she always worked to suit my needs. She is a complete professional who I would highly recommend and would happily work with again in the future. Thank you for making the process so easy Katie....
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Comment on agent fees
Competitive
Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
Beware and read the reviews on facebook looks like they have been filtered on here. My mother has been through a year of hell with Townends, a long list of things wrong with the property, constantly reporting and having nothing done. They convinced the landlord to end her tenancy because of the amount of complaints she had to make, and now they are trying to withhold deposit moneys on things that had been reported as not working and that the landlord himself had agreed to replace!! Trying to con...
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Comment on agent fees
Worse fees in the market, Will charge you for everything.
Was this helpful? Yes
Aug 08,2016
Minithumbup
By:
Aug 08,2016
1 people found
this helpful
From viewing to buying property, Our Sales rep and their team are always kind and helpful. We are really happy to choose Townends. Of couse we will recommend my friend this agency. Thank you so much and all the best....
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Aug 08,2016
Minithumbup
By:
Aug 08,2016
0 people found
this helpful
Katie, was exceptional in understanding the problem and went around in ensuring it was promptly addressed and in so doing meeting and exceeding all my expectation in securing the perfect property. Very simply, Katie is an asset....
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Aug 08,2016
Minithumbup
By:
Aug 08,2016
0 people found
this helpful
All staff were very helpful and considerate. The sale of our property went through quickly, putting us in a good position to purchase the property we wanted. The purchase did take longer than expected but Townends kept us well informed and did everything they could to help us complete the process....
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Comment on agent fees
Very fair.
Was this helpful? Yes
Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
Townends Sunbury assisted me very well in selling my flat which I initially bought through them nearly 10 years ago. Although selling/ buying can be a hectic procedure, Chad, Robert, Emma and Maxine made the process problem free. I would recommend them to any investor seeking to purchase/ sell their property in the Sunbury/ Ashford area....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Jul 29,2016
Minithumbup
By:
Jul 29,2016
0 people found
this helpful
Katie is very friendly, enthusiastic and professional letting agent. She took nice photos of my house to advertise online and found tenants within 2 days. I am very happy thank you....
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Comment on agent fees
Quite good I think
Was this helpful? Yes
Jul 22,2016
Minithumbup
By:
Jul 22,2016
0 people found
this helpful
Katie has been very helpful and efficient with dealing with all aspects of my first experience of being a landlord, so would highly recommend and company her to others....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 22,2016
Minithumbup
By:
Jul 22,2016
0 people found
this helpful
James and Katie went above and beyond and found me the ideal tenant really quickly. Would highly recommend them to any landlord looking to rent out a property around the Sunbury area....
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Comment on agent fees
Very competitive - you get what you pay for!
Was this helpful? Yes
Jul 12,2016
Minithumbup
By:
Jul 12,2016
0 people found
this helpful
A very lovely young lady who kept me informed of all progress/communication etc and surpassed my expectations. Highly recommend her to anyone seeking rented accommodation. Thank you Katie...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
It have been pleasure to work with James. He explained to me very clear and detail letting options, response to my requirements very quick and professional way. He suggested right time to advertise my property and we got tenants at right time we needed....
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Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Katie has been great with both my parents and I. Dealt with everything quickly and kept us up to date with everything. Great customer service...
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Comment on agent fees
Great people skills Great customer service
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Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Having dealt with several agents, Townends ID one of the best. They always reply quickly, efficient in arranging and confirm viewings. And once offer I'd accepted they are very good liaising and chasing both parties' solicitor and push the case progress....
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Jul 07,2016
Minithumbup
By:
Jul 07,2016
0 people found
this helpful
We put our house on with Townends it was sold (stc) within a week would highly recommend using this agent...
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Comment on agent fees
Average
Was this helpful? Yes
Jul 07,2016
Minithumbup
By:
Jul 07,2016
2 people found
this helpful
Katie is VERY professional. She has kept me up to date with properties which suited my needs. Great customer service...
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Jul 06,2016
Minithumbup
By:
Jul 06,2016
1 people found
this helpful
Katie was a great help with my recent move via Townends. Leaving it to the last minute and in a real state of flux on where to move to & what type of property (flat or house) she was really good at helping me be a little more decisive and ruling out the maybes based on my preferences. As a result I got the house I had earmarked a week or so earlier as ideal for me but had almost ruled out on price. All in all Katie was really professional and kept me in the loop well with all Comms & n...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
As a landlord I look for agents who are professional, enthusiastic and focused, and I've found both Taylor and James Atlee to meet all of those requirements. They assessed the market, gave factual based recommendation on rent price and then worked hard and very efficiently to find tenants. Great guys, very responsive and a pleasure to deal with....
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Comment on agent fees
Very good, totally fair.
Was this helpful? Yes
Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
We had dealt with a few different estate agents when trying to find a property, James in Townends was by far the best, he was our estate agent and found us the perfect property which met all of our requirements, he was very professional and informative. Everyone I dealt with the office was helpful and friendly. He was easily contactable regarding any queries we had, and responded to my e-mails within good time; I would recommend him and Townends to anyone wishing to rent or buy a property....
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Comment on agent fees
Ok
Was this helpful? Yes
Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
Townend's were fantastic in helping us to secure the purchase of our first house. I am very sure that without Chads personal, very efficient and experienced support we would not have been successful in securing the purchase of our new home. Throughout a very stressful process we felt from the outset Chad did everything he could to help us and was always at the end or a phone or email and very efficient in replying. Given that a 3rd party estate was primarily involved in seeing the purchase throu...
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Comment on agent fees
N/A as only buying.
Was this helpful? Yes
Jun 10,2016
Minithumbup
By:
Jun 10,2016
1 people found
this helpful
Katie is a lovely Agent and always gets back to you. She can however be a bit pushy when it comes to letting a property even if it is a sought after property, more time would be appreciated in having time to think about the property after viewing....
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Comment on agent fees
Agent fees are very high and put you off using Townends
Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
0 people found
this helpful
Excellent, honest and professional service. I have used them before and would certainly use them again. All the staff were friendly and helpful....
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Comment on agent fees
Good
Was this helpful? Yes
May 27,2016
Minithumbup
By:
May 27,2016
0 people found
this helpful
I previously had my rental property with another Estate Agent and had endless problems. I changed to Townsend and Taylor was brilliant. Within a week he had found me tenants. A massive thank you to Taylor for making it straight forward and stress free....
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Comment on agent fees
Normal
Was this helpful? Yes
May 27,2016
Minithumbup
By:
May 27,2016
0 people found
this helpful
excellent service; highly proactive and professional. Attentive and considerate to a Landlord's requirements. I would instruct Townends again as their attention to detail is impressive....
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Comment on agent fees
good
Was this helpful? Yes
Areas covered
  • TW13
  • Sunbury on Thames, Ashford, Bedfont,
  • TW14
  • Feltham, Hampton, Lower Sunbury,
  • TW15
  • Shepperton, Upper Halliford
  • TW16
  • TW17
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £25,500
  • Max: £27,800,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
53 1 75 5 71 2 53 0 13 2
Chad Newbould Chad Newbould
Local Director
90 reviews

About Chad No description set View full profile
Emma Wise Emma Wise
Sales Negotiator
26 reviews

About Emma No description set View full profile
Robert Dawson Robert Dawson
Client Manager
49 reviews

About Robert No description set View full profile
James Atlee James Atlee
Client Manager
29 reviews

About James No description set View full profile
Katie D'Imperio Katie D'Imperio
Lettings Negotiator
40 reviews

About Katie I am a lettings negotiator for Sunbury Townends. I love my job and have a passion for property! At Townends we always have both our homehunter's and landlord's best interests at heart. If you are lo View full profile
Amie Squire - upload your photo Amie Squire
3 reviews

About Amie No description set View full profile
Tom Kerrane - no image available Tom Kerrane
Sales Manager
0 reviews

About Tom No description set View full profile

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Last updated at 1:28 PM 08/06/2016 by allAgents

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Last updated at 1:28 PM 08/06/2016 by allAgents

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