• Tim DeSouza
    Tim DeSouza
  • Emma Wise
    Emma Wise
  • upload your photo
    Scott Sealby
  • Amie Squire
    Amie Squire
  • Katie D'Imperio
    Katie D'Imperio
  • Karen Lleras Navarro
    Karen Lleras Navarro
  • upload your photo
    Lee Glome
Welcome to Townends Estate Agents, Sunbury-on-Thames. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant. Areas we cover include Sunbury-on-Thames, Ashford, Bedfont, Feltham, Hampton, Lower Sunbury, Shepperton and Upper Halliford. Whatever your property needs we offer all our clients a complete property solutio Read full description...n with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance. Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Sunbury-on-Thames and the surrounding areas, means we�re perfectly placed to sell or let your property.
Townends

15a Station Road Sunbury-on-Thames
Middlesex
TW16 6SB

01932 785 171
May 31,2017
Minithumbup
Tim DeSouza
Emma Wise
By:
May 31,2017
0 people found
this helpful
Sold my property within a week and the whole process from initial meeting to completion was extremely efficient. I was communicated with from start to finish. Both Tim and Emma were brilliant. Highly recommended...
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Comment on agent fees
Happy with the fee level. They conducted all viewings so happy to pay for this
Was this helpful? Yes
May 12,2017
Minithumbdown
By:
May 12,2017
1 people found
this helpful
Townends is not a Company you want to RENT from or Let them Manage your property, the Company is built lies. The lack of communication is horrific, unethical bunch *They lied to us about the House being Professionally Cleaned. Which it was not. **They admitted are requesting for proof it was cleaned, it was never professionally cleaned. They have been dishonest with the Landlord. Potential Renters do not use Townends or Regents When Sales Staff are questioned they get very defensive and ar...
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Comment on agent fees
What a rip off. Fee £ 750.00 and they do nothing. Other Agents charge £ 350.00 including VAT Another SCAM - I asked why the fee is so her answer was then go elsewhere - Very Rude answer
Was this helpful? Yes
May 08,2017
Minithumbup
Katie D'Imperio
By:
May 08,2017
0 people found
this helpful
Katie was very professional and helpful. Process went smoothly and all was attended to efficiently. We are the landlord/owner and are pleased how quickly the flat rental is turned around....
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May 06,2017
Minithumbdown
Katie D'Imperio
By:
May 06,2017
0 people found
this helpful
Katie was very helpful throughout the whole moving stage. She gave us usefull, helpful and relevant information, and responded to any questions or queries we both had regarding the property. She has a great personality and you can tell she enjoys her job. We had no problems with her or any of the staff team from Townends in Sunbury....
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Comment on agent fees
It was a bit more expensive than other agencies. A breakdown of the costs of the fees would be beneficial.
Was this helpful? Yes
Apr 19,2017
Minithumbup
Katie D'Imperio
By:
Apr 19,2017
0 people found
this helpful
Katie was an amazing helper to sort all our paperwork and helped us to move in to the property. Katie is very professional and friendly, whilst on the phone she deals with all issues very promptly and in person she is the nicest agent I have ever met. I would like to recommend her in dealing with all letting matters x x x...
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Comment on agent fees
Fees are reasonable - maybe there are cheaper, but the services Townends and Katie had provided were outstanding!
Was this helpful? Yes
Mar 20,2017
Minithumbup
Katie D'Imperio
By:
Mar 20,2017
0 people found
this helpful
Katie has been excellent with availability, enthusiasm, and informative throughout two contracts with new Tenant's over the past six months....
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Comment on agent fees
There are probably cheaper around but in my experience they offer good value.
Was this helpful? Yes
Mar 10,2017
Minithumbup
Emma Wise
By:
Mar 10,2017
0 people found
this helpful
Emma was very efficient and kept us informed through out the process She clearly cared about us and we felt confident she would act in our best interests...
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Comment on agent fees
fair
Was this helpful? Yes
Mar 08,2017
Minithumbdown
Katie D'Imperio
Amie Squire
By:
Mar 08,2017
0 people found
this helpful
Both Katie and Amie have been very professional throughout the process of finding my new tenants. Kept me informed and updated during the viewing process and gave professional advice when needed. Would recommend both Katie and Amie if you are looking for a local agent....
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Feb 27,2017
Minithumbup
Katie D'Imperio
By:
Feb 27,2017
0 people found
this helpful
This is my second time Katie looked for tenants after previous tenants moved out she is very through and understanding, very easy to talk to over the phone. She explains well if something I don't understand and gives me good advice. I can pick up phone and ask her whatever I have question and she directs me to the right person in head office to contact or she arranges by herself for me. I can trust her 100%. Thank you...
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Comment on agent fees
Fees are very reasonable
Was this helpful? Yes
Jan 31,2017
Minithumbup
Amie Squire
Katie D'Imperio
By:
Jan 31,2017
0 people found
this helpful
Amie was fantastic in helping us move she's been so easy to talk to and really helpful. She made us feel at ease after a bad experience and is very good at her job. Thank you!! Katie also helped us along when Amie was not around and also want to say thank you! Lovely people, branch and easy process....
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Comment on agent fees
Fees were quite expensive.
Was this helpful? Yes
Jan 26,2017
Minithumbup
Emma Wise
By:
Jan 26,2017
0 people found
this helpful
Selling my house and buying a new one with Townends was an almost stress free experience which I have been told is very rare. I can only say that nothing was too much trouble for them and if I was selling or buying again, I will without a doubt, be using Townends. Once again Townends thank you very much and my wife and I appreciate what you have done for us....
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Comment on agent fees
Can you pay too much for excellent service.
Was this helpful? Yes
Jan 24,2017
Minithumbup
Katie D'Imperio
Amie Squire
By:
Jan 24,2017
0 people found
this helpful
Katie and Amie have made this entire ordeal extremely hassle free and smooth with their excellent advice and proactive, prompt and professional work manner. It wasn't the easiest task to start finding a new home straight after the festive period and with a tight deadline. Looking at some heartbreaking properties also had my hopes quite down. Amie turned the entire situation around with her comfortable approach in showing us around various properties, answering our many questions and being ver...
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Comment on agent fees
Steeper than some but you get what your paying for. The staff are always one step ahead and prepared. Excellent team and worth every penny.
Was this helpful? Yes
Jan 17,2017
Minithumbup
Katie D'Imperio
By:
Jan 17,2017
0 people found
this helpful
Hi my name is Mr Bhinder landlord of 4 west lodge tw15 1rs I wound like mention how impressed i was with the member of staff at towndends who sorted out my new contract.. Amie Squares and Katie d-imperio are both very good at there jobs Highly professional and great manners and very helpful. I was very impressed and glad to work with them in finding my new tenant. thank you townends all the best to all for 2017 Mr V Bhinder...
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Comment on agent fees
good
Was this helpful? Yes
Jan 10,2017
Minithumbup
By:
Jan 10,2017
0 people found
this helpful
Chad is a true professional and we felt confident that he would do his utmost to sell our property and keep us informed until the end and he did not disappoint! The rest of the staff that assisted us were all very helpful and efficient but for us, Chad stood out....
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Comment on agent fees
Generally, we wish they were not so high!
Was this helpful? Yes
Jan 10,2017
Minithumbup
By:
Jan 10,2017
0 people found
this helpful
We had a brilliant service from Chad, Rob and Emma. Always answered our emails quickly with any questions we had from start to finish. Would definitely recommend using them. Also all of them were very helpful and friendly....
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Comment on agent fees
Fees comparable with all Estate Agents.
Was this helpful? Yes
Dec 13,2016
Minithumbup
Emma Wise
By:
Dec 13,2016
0 people found
this helpful
Emma was very intuitive and knowledgeable about the property we have now bought when showing my wife and I around at the beginning of the process and has been helpful with our enquiries thoughout the process. Chad was also helpful with keeping us upated in the final days before exchange....
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 07,2016
Minithumbdown
By:
Dec 07,2016
0 people found
this helpful
I was unhappy with the overall handling of my sale. There were some complications with the initial sale which were not communicated to me until 8 weeks after I accepted the offer. They property did sell quickly again after this however, I was not happy with the management of my chain or the communication from staff. The fees whilst competitive are still high and I didn't think that I received what I paid for....
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Comment on agent fees
Competitive / Non-Negotiable
Was this helpful? Yes
Dec 05,2016
Minithumbup
Katie D'Imperio
Amie Squire
By:
Dec 05,2016
0 people found
this helpful
Both Katie and Aimee were straight talking and proactive in finding tenants for my property, it couldn't have gone better and would highly recommend using them to let your property. They had someone lined up to view the property before I had even signed the paperwork and put it on the market, really impressed....
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Comment on agent fees
Could always be less.
Was this helpful? Yes
Nov 28,2016
Minithumbup
Katie D'Imperio
Amie Squire
By:
Nov 28,2016
0 people found
this helpful
Townends provided a great service from start to finish. Katie was very professional and nothing seemed too much trouble, she kept me updated throughout the process . I would highly reccommend....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 24,2016
Minithumbup
Katie D'Imperio
Amie Squire
By:
Nov 24,2016
0 people found
this helpful
I would like to thank Katie and Amie for their professionalism in dealing with us and in managing the letting of our property....
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Comment on agent fees
I think the agent's fees are comparable to other Estates Agents. However not sure the fully managed provides Value For Money. The Rent Demand fee seems high to me.
Was this helpful? Yes
Nov 23,2016
Minithumbup
Emma Wise
By:
Nov 23,2016
0 people found
this helpful
Emma and Chad were so helpful during our recent property purchase. They were positive when tensions arose in the chain and proactive about chasing down the issues and reassuring other chain members in order to stop it from collapsing. The run up to exchange became even more strained as we had to exchange our sale ahead of our purchase. It was through our trust in them that we had the confidence to do this with the reassurance that our purchase would shortly follow, which it eventually did....
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Comment on agent fees
N/A (we were buyers)
Was this helpful? Yes
Sep 21,2016
Minithumbup
Katie D'Imperio
By:
Sep 21,2016
0 people found
this helpful
My flatmate and I arranged to view this property, Katie being our coordinator. The viewing was very interesting, and we decided we would rent this flat. There were a few teething problems, but both Katie and James were very helpful in resolving them....
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Comment on agent fees
a little on the high side, but the service was good, so acceptable
Was this helpful? Yes
Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
Chad kept us well informed and up to date on all issues, the sale of our property went through quickly and was well managed from the beginning to conclusion....
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Comment on agent fees
Never my favourite topic .
Was this helpful? Yes
Aug 31,2016
Minithumbup
Katie D'Imperio
By:
Aug 31,2016
0 people found
this helpful
We are very happy with the service from Katie. She dealt with us promptly and professionally. It's a big shame that the team we were passed on to from having our offer accepted were very negligent and failed to get back to us until the day before we were due to move in. A huge let down from an otherwise great service!...
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Comment on agent fees
Not happy with the price considering we have essentially paid for the inconvenience of having to follow up emails with phone calls after having no response for 6 days in the week before our move in date. For ‚£300 each I would have expected to not have to find time during my busy working day to call to find out when I can expect a response. Katie did follow this up for us at one point but we still were not contacted by the woman dealing with our tenancy agreement.
Was this helpful? Yes
Aug 26,2016
Minithumbup
Katie D'Imperio
By:
Aug 26,2016
0 people found
this helpful
Katie is a really nice and polite agent. She has a positive attitude. She is easy going person and helpfull....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 26,2016
Minithumbup
Katie D'Imperio
By:
Aug 26,2016
0 people found
this helpful
Katie is a really helpful and professional agent. She helped me from the beginning, from booking the viewing until now, clarifying doubts that I have. Thanks for your patience....
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Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
I'd like to say a big thank you to Taylor for the really friendly, fast and efficient service he provided for me. Also James and the rest of the staff....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
I used Townends in the Sunbury branch to sell my property having previously bought through them. I have to say overall I was disappointed. Although they market well and get people through the door, when it comes to getting updates on how the sale is progressing this became more difficult. It felt that once the contract was signed and a buyer found you were left on your own to deal with the inevitable challenges that you face along the way. I found that Chad Newbould, Maxine Murawski and Emma Wis...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 17,2016
Minithumbup
Katie D'Imperio
By:
Aug 17,2016
0 people found
this helpful
So impressed with Katie. She was extremely helpful and efficient from the onset. All correspondence was easy and she always worked to suit my needs. She is a complete professional who I would highly recommend and would happily work with again in the future. Thank you for making the process so easy Katie....
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Comment on agent fees
Competitive
Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
Beware and read the reviews on facebook looks like they have been filtered on here. My mother has been through a year of hell with Townends, a long list of things wrong with the property, constantly reporting and having nothing done. They convinced the landlord to end her tenancy because of the amount of complaints she had to make, and now they are trying to withhold deposit moneys on things that had been reported as not working and that the landlord himself had agreed to replace!! Trying to con...
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Comment on agent fees
Worse fees in the market, Will charge you for everything.
Was this helpful? Yes
Areas covered
  • TW13
  • Sunbury on Thames, Ashford, Bedfont,
  • TW14
  • Feltham, Hampton, Lower Sunbury,
  • TW15
  • Shepperton, Upper Halliford
  • TW16
  • TW17
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
87% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £25,500
  • Max: £27,800,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
57 2 78 7 75 2 55 0 13 2
Tim DeSouza Tim DeSouza
Local Director
3 reviews

About Tim No description set View full profile
Emma Wise Emma Wise
Senior Sales Negotiator
30 reviews

About Emma At Townends we are Passionate about Property and I am determined your perfect buyer at the best possible price for your property. View full profile
Scott  Sealby - no image available Scott Sealby
Senior Sales Negotiator
0 reviews

About Scott At Townends we are Passionate about Property and I am determined your perfect buyer at the best possible price for your property. View full profile
Amie Squire Amie Squire
Marketing Manager
6 reviews

About Amie I am Passionate about Property and am looking forward to using my wealth experience to showcase your home in order to secure you your perfect buyer or tenant. View full profile
Katie D'Imperio Katie D'Imperio
Lettings Negotiator
47 reviews

About Katie I am a lettings negotiator for Sunbury Townends. I love my job and have a passion for property! At Townends we always have both our homehunter's and landlord's best interests at heart. If you are lo View full profile
Karen Lleras Navarro Karen Lleras Navarro
Branch Co-Ordinator
0 reviews

About Karen Branch Co-ordinators are the heart of every branch. We ensure the smooth running of all branch processes and daily duties as well as acting as a first point of contact for all customers. We ensure the View full profile
Lee Glome - no image available Lee Glome
Sales Manager
0 reviews

About Lee At Townends we are Passionate about Property and are proud to be able to offer our customers a complete property solution including sales and lettings, mortgages and surveys as well as conveyancing an View full profile

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Last updated at 1:28 PM 08/06/2016 by allAgents

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Last updated at 1:28 PM 08/06/2016 by allAgents

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