• upload your photo
    Scott Sealby
  • Katie D'Imperio
    Katie D'Imperio
  • claim your profile
    Scarlett Moore
  • Terry Hall
    Terry Hall
  • Brett Foulser
    Brett Foulser
  • Luke Garrod
    Luke Garrod
  • Joseph Lynch
    Joseph Lynch
  • Raegan Cosstick
    Raegan Cosstick
  • Nadine Clappison
    Nadine Clappison
  • Bethany McColl
    Bethany McColl
  • Karen Lleras Navarro
    Karen Lleras Navarro
  • upload your photo
    Lee Glome
  • claim your profile
    Chloe House

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.

Read full description...

Townends Regents Sunbury covers Sunbury-on-Thames, including Sunbury Village and Sunbury Common as well as Ashford, Bedfont, Feltham, Hampton, Shepperton and Upper Halliford. Sunbury is full of local history and has a delightful selection of pubs which offer fantastic views of the river come the summer months. There is also a great range of schools and shops available. If you are thinking about selling, buying, letting or renting in or around Sunbury-on-Thames contact us today.

When you work with Townends Regents you benefit from:
• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.
• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.
• A marketing package which is tailored to maximise your property’s exposure.
• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact.

Townends

15a Station Road Sunbury-on-Thames
Middlesex
TW16 6SB

01932 785 171


Properties for sale
Properties for rent
Jul 17,2017
Minithumbup
Nadine Clappison
Bethany McColl
By: 'steve-jen'
Jul 17,2017
0 people found
this helpful
Beth and Nadine both went above and beyond to help us. we are both so grateful for everything they have done to help us get in to our 1st home home together....
read full review
Comment on agent fees
good
Was this helpful? Yes
Jul 15,2017
Minithumbup
Nadine Clappison
By: 'Helen G'
Jul 15,2017
0 people found
this helpful
Aaron dealt with the purchase of my property in a friendly professional manner. Nadine was very helpful with finding a tenant promptly. Professional service by all the staff in the Sunbury office....
read full review
Comment on agent fees
Quite expensive but a good service, I am a new landlord and the added extras (admin fees, check in and check out etc) were not explained up front.
Was this helpful? Yes
Jul 15,2017
Minithumbup
Nadine Clappison
Nadine Clappison
By: 'Beverley Lamb'
Jul 15,2017
0 people found
this helpful
Nadine has been looking after me terrifically. She has been very professional and found new tenants for my property very quickly. I have been most impressed as she has had to particularly help me as I have had to fly out to Australia for a family bereavement. I will always be extremely grateful for all her kind help....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Jul 14,2017
Minithumbup
Nadine Clappison
Joseph Lynch
By: 'Beata Lukasiewicz'
Jul 14,2017
0 people found
this helpful
Very helpfull and friendly , professional with great attitude towards the clients and families that coming into the offices. Will recommend to friends and family for sure !...
read full review
Comment on agent fees
Unfortunately the fees were too high
Was this helpful? Yes
Jul 11,2017
Minithumbup
Katie D'Imperio
By: 'Nick Williams'
Jul 11,2017
0 people found
this helpful
Very efficient - perhaps our best experience with Townsends in terms of pace of bookings viewings and confirming tenants. References etc dealt with very efficiently...
read full review
Was this helpful? Yes
Jul 10,2017
Minithumbup
Nadine Clappison
Bethany McColl
By: 'Pete'
Jul 10,2017
0 people found
this helpful
Very pleased with the service that's been provided by Nadine, Reagan and Beth. No issue was ever too small and if unsure they corresponded well with each other and got the queries seen to accurately....
read full review
Was this helpful? Yes
Jul 10,2017
Minithumbup
Raegan Cosstick
By: 'Jak Huda'
Jul 10,2017
0 people found
this helpful
very proactive and always tries to help find the answer - it helps me that I do not have to always do the chasing....
read full review
Was this helpful? Yes
Jul 10,2017
Minithumbdown
By: 'Jessica Browne'
Jul 10,2017
2 people found
this helpful
Upon viewing what we expected to be our dream home in Oct we have since had a 10 month nightmare. The property was mis-advertised. The negotiator made up conversations between herself and the landlord to keep us happy before the contracts were finalised. No checks were carried out prior to us moving in. We have been used as a storage unit by our landlord and apparently Townends have no responsibility over this. Since signing the pre tenancy agreement there has been nothing but lies. All actions ...
read full review
Comment on agent fees
Very high fees. You do not get more for your money as the customer service is extremely poor.
Was this helpful? Yes
Jun 20,2017
Minithumbup
Nadine Clappison
By: 'Henry'
Jun 20,2017
0 people found
this helpful
Excellent, polite, efficient service. Emails replied and calls returned in no time. Very helpful, patiently answered all questions we had....
read full review
Was this helpful? Yes
May 31,2017
Minithumbup
Tim DeSouza
By: 'EmmaK'
May 31,2017
0 people found
this helpful
Sold my property within a week and the whole process from initial meeting to completion was extremely efficient. I was communicated with from start to finish. Both Tim and Emma were brilliant. Highly recommended...
read full review
Comment on agent fees
Happy with the fee level. They conducted all viewings so happy to pay for this
Was this helpful? Yes
May 29,2017
Minithumbup
Nadine Clappison
By: 'Steven morris'
May 29,2017
0 people found
this helpful
Good communication, kept me informed at each stage. Worked fast to get a new tenant, exactly what we asked. Slight mix up with the check out but was solved promptly....
read full review
Comment on agent fees
Competitive with other agents.
Was this helpful? Yes
May 24,2017
Minithumbup
Terry Hall
Joseph Lynch
By: 'Hardip'
May 24,2017
0 people found
this helpful
From the minute we signed our contract for regents to act as our agents to sell our properly, we received a professional yet friendly service. I came back to regents on due to the service I originally received in 2015 when Jo sold the property to us initially; I wanted the same service in helping us sell it 2 years later. Both Terry and Jo have made what can be a stressful process, bearable, by taking the stress and ensuring call backs, updates, feedback, chasing solicitors and agents. Them bein...
read full review
Comment on agent fees
I was pleased with the fees as I was just in time for the promotional offer of £1k return if complete by end of June. At the same time we were able to negotiate a good rate with Terry.
Was this helpful? Yes
May 18,2017
Minithumbup
Nadine Clappison
By: 'Jo'
May 18,2017
0 people found
this helpful
Nadine was very helpful and informative throughout the whole process and made our experience very pleasant and stressfree. The whole process was very efficient....
read full review
Was this helpful? Yes
May 12,2017
Minithumbdown
By: 'OutOfhere'
May 12,2017
5 people found
this helpful
Townends is not a Company you want to RENT from or Let them Manage your property, the Company is built lies. The lack of communication is horrific, unethical bunch *They lied to us about the House being Professionally Cleaned. Which it was not. **They admitted are requesting for proof it was cleaned, it was never professionally cleaned. They have been dishonest with the Landlord. Potential Renters do not use Townends or Regents When Sales Staff are questioned they get very defensive and ar...
read full review
Comment on agent fees
What a rip off. Fee £ 750.00 and they do nothing. Other Agents charge £ 350.00 including VAT Another SCAM - I asked why the fee is so her answer was then go elsewhere - Very Rude answer
Was this helpful? Yes
May 10,2017
Minithumbup
Nadine Clappison
By: 'Mill'
May 10,2017
0 people found
this helpful
Nadine managed the whole property renting process professionally and diligently. She was very supportive and proactive throughout. She kept us well informed at every step. We would highly recommend her!...
read full review
Was this helpful? Yes
May 09,2017
Minithumbup
Nadine Clappison
Raegan Cosstick
By: 'Jake R'
May 09,2017
0 people found
this helpful
Both Nadine and Raegan have been extremely helpful with the whole process of securing my new property and moving in, I definitely think they have been the most professional estate agents I have come across....
read full review
Comment on agent fees
Average
Was this helpful? Yes
May 08,2017
Minithumbup
Katie D'Imperio
By: 'Broadlands'
May 08,2017
0 people found
this helpful
Katie was very professional and helpful. Process went smoothly and all was attended to efficiently. We are the landlord/owner and are pleased how quickly the flat rental is turned around....
read full review
Was this helpful? Yes
May 07,2017
Minithumbup
Nadine Clappison
By: 'Victoria'
May 07,2017
0 people found
this helpful
From the very first phonecall I made to arrange the viewing, Nadine has been extremely helpful. We were never made to feel rushed when viewing the property and she answered all of our questions. Nadine has been consistently prompt at replying to our emails. Her friendly and warm personality has made the whole process of moving alot easier!...
read full review
Comment on agent fees
Although we were shocked to find out the fee structure when looking to rent a property, Regents fees appear to be on par with other agents
Was this helpful? Yes
May 06,2017
Minithumbdown
Katie D'Imperio
By: 'Stuart and Natalie'
May 06,2017
0 people found
this helpful
Katie was very helpful throughout the whole moving stage. She gave us usefull, helpful and relevant information, and responded to any questions or queries we both had regarding the property. She has a great personality and you can tell she enjoys her job. We had no problems with her or any of the staff team from Townends in Sunbury....
read full review
Comment on agent fees
It was a bit more expensive than other agencies. A breakdown of the costs of the fees would be beneficial.
Was this helpful? Yes
Apr 19,2017
Minithumbup
Katie D'Imperio
By: 'Kornelija'
Apr 19,2017
0 people found
this helpful
Katie was an amazing helper to sort all our paperwork and helped us to move in to the property. Katie is very professional and friendly, whilst on the phone she deals with all issues very promptly and in person she is the nicest agent I have ever met. I would like to recommend her in dealing with all letting matters x x x...
read full review
Comment on agent fees
Fees are reasonable - maybe there are cheaper, but the services Townends and Katie had provided were outstanding!
Was this helpful? Yes
Apr 03,2017
Minithumbup
Raegan Cosstick
Nadine Clappison
By: 'Jayde'
Apr 03,2017
0 people found
this helpful
Extremely helpful with my renewal this year - always quick to respond and very efficient and knowledgable making the process very quick and painless ! Would recommend....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 20,2017
Minithumbup
Terry Hall
By: 'Valerie'
Mar 20,2017
0 people found
this helpful
Terry was great! Gotmy house in the market with no hassle or fuss resulting in a quick sale - low fees for such a good service. Highly recommend....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 20,2017
Minithumbup
Katie D'Imperio
By: 'mdp1'
Mar 20,2017
0 people found
this helpful
Katie has been excellent with availability, enthusiasm, and informative throughout two contracts with new Tenant's over the past six months....
read full review
Comment on agent fees
There are probably cheaper around but in my experience they offer good value.
Was this helpful? Yes
Mar 10,2017
Minithumbup
By: 'Jim Harrison'
Mar 10,2017
0 people found
this helpful
Emma was very efficient and kept us informed through out the process She clearly cared about us and we felt confident she would act in our best interests...
read full review
Comment on agent fees
fair
Was this helpful? Yes
Mar 08,2017
Minithumbdown
Katie D'Imperio
Amie Squire
By: 'Cumbernauld'
Mar 08,2017
0 people found
this helpful
Both Katie and Amie have been very professional throughout the process of finding my new tenants. Kept me informed and updated during the viewing process and gave professional advice when needed. Would recommend both Katie and Amie if you are looking for a local agent....
read full review
Was this helpful? Yes
Mar 02,2017
Minithumbup
Raegan Cosstick
By: 'Kumar'
Mar 02,2017
0 people found
this helpful
Very helpful, helped me with all the answers and managed to get all answers from landlord. Thanks for all help help Raegan....
read full review
Was this helpful? Yes
Feb 27,2017
Minithumbup
Katie D'Imperio
By: 'Hitomi'
Feb 27,2017
0 people found
this helpful
This is my second time Katie looked for tenants after previous tenants moved out she is very through and understanding, very easy to talk to over the phone. She explains well if something I don't understand and gives me good advice. I can pick up phone and ask her whatever I have question and she directs me to the right person in head office to contact or she arranges by herself for me. I can trust her 100%. Thank you...
read full review
Comment on agent fees
Fees are very reasonable
Was this helpful? Yes
Feb 22,2017
Minithumbup
Raegan Cosstick
By: 'J Chong'
Feb 22,2017
0 people found
this helpful
Raegan is always helpful, friendly and very efficient for the past few years. She is very quick to respond to my request regards to sorting my tenant's query and always keeps me informed. Overall, Regents has proved themselves high standard, please keep it up. Thank you....
read full review
Comment on agent fees
Reasonable and can be negotiable.
Was this helpful? Yes
Feb 22,2017
Minithumbup
Raegan Cosstick
By: 'Melissa_jones'
Feb 22,2017
0 people found
this helpful
Couldn't ask for a better person to help us. She has been great at getting back to me and sorting issues I have had with my flat. Don't think I will go with another estate agents again, regents has definitely made my life easier thanks to raegan....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 22,2017
Minithumbup
Nadine Clappison
By: 'Dave L'
Feb 22,2017
0 people found
this helpful
I was very impressed from my first meeting with Daniel who progressed 5 viewing of my rental property within the first 24 hours...to first meeting Nadine who has been extremely helpful from contact calls to keep me informed regularly of updates and potential viewings. Nothing has been too much trouble for her, she has been very efficient in answering all of my rental enquiries throughout the process. I only have two weeks until I emigrate to Florida and I am very confident due to her positive an...
read full review
Was this helpful? Yes
Areas covered
  • TW13
  • Sunbury on Thames, Ashford, Bedfont,
  • TW14
  • Feltham, Hampton, Lower Sunbury,
  • TW15
  • Shepperton, Upper Halliford
  • TW16
  • TW17
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £160,000
  • Max: £200,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
74 2 96 8 134 3 94 1 16 2
Scott  Sealby - no image available Scott Sealby
Senior Sales Negotiator
0 reviews

About Scott At Townends we are Passionate about Property and I am determined your perfect buyer at the best possible price for your property. View full profile
Katie D'Imperio Katie D'Imperio
Client Manager - Lettings
48 reviews

About Katie I am a lettings negotiator for Sunbury Townends. I love my job and have a passion for property! At Townends we always have both our homehunter's and landlord's best interests at heart. If you are lo View full profile
Scarlett Moore - upload your photo Scarlett Moore
Trainee Lettings Negotiator
0 reviews

About Scarlett At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile
Terry Hall Terry Hall
Sales Manager
34 reviews

About Terry At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile
Brett Foulser Brett Foulser
Sales Director
41 reviews

About Brett At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile
Luke Garrod Luke Garrod
Senior Sales Negotiator
11 reviews

About Luke No description set View full profile
Joseph Lynch Joseph Lynch
Senior Sales Negotiator
18 reviews

About Joseph At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile
Raegan Cosstick Raegan Cosstick
Branch Co-ordinator
15 reviews

About Raegan Branch Co-ordinators are the heart of every branch. We ensure the smooth running of all branch processes and daily duties as well as acting as a first point of contact for all customers. We ensure the View full profile
Nadine Clappison Nadine Clappison
Lettings Negotiator
13 reviews

About Nadine At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile
Bethany McColl Bethany McColl
Lettings Negotiator
5 reviews

About Bethany At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile
Karen Lleras Navarro Karen Lleras Navarro
Branch Co-Ordinator
0 reviews

About Karen Branch Co-ordinators are the heart of every branch. We ensure the smooth running of all branch processes and daily duties as well as acting as a first point of contact for all customers. We ensure the View full profile
Lee Glome - no image available Lee Glome
Sales Manager
0 reviews

About Lee At Townends we are Passionate about Property and are proud to be able to offer our customers a complete property solution including sales and lettings, mortgages and surveys as well as conveyancing an View full profile
Chloe House - upload your photo Chloe House
Sales Manager
0 reviews

About Chloe At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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